I am passionate—always caring about
people and what they think about me.
I am creative —I write poetry, written
two books, with whatever work has to be
accomplished. I do it in a fun and
different way.
I am versatile —skilled at a lot of
different things, so people can come to
me with their problems.
I want—people around me to be
influenced in a good way.

Communicati
ng with
other people.
But I am
good at
holding on
to
knowledge
that people
have given
me.

Communication is a series of
experience of
Hearing
Smell
Seeing
Touch
Taste

Communication Skills
Communication skills is the ability to use
language (receptive) and express
(expressive) information.
Effective communication skills are a critical
element in your career and personal lives.

Interpersonal Communication
 Interpersonal communication deals with
relationships between people, usually in face-
to-face private settings.
 Interpersonal communication is the primary
way relationships are created, maintained,
and changed.

Communication Goals
To change behavior
To get action
To ensure understanding
To persuade
To get and give
information

Most Common Ways to Communicate
Speaking
Writing
Visual
Image
Body
Language

Types of Communication
 On the basis of relationship
 Formal
 Informal
 On the basis of Flow
 Vertical
 Horizontal
 On the basis of Expression
 Oral
 Written
 Expression/ gesture

Barriers to Communication
 Semantic Barriers
 Emotional Or Psychological Barriers
 Organizational Barriers
 Barriers in Superiors

Semantic Barriers
 Symbols with different meaning
 Badly expressed message
 Faulty translation
 Unclarified assumption
 Specialist’s language

Emotional Or Psychological Barriers
 Inattention
 Loss of transmission & poor retention
 Undue reliance on the written word
 Distrust of communication
 Failure to communicate

Organization Barriers
 Organizational policy
 Organization rules & regulation
 Status relation
 Complexity in organization

Personal Barriers
 Barriers in Superior
 Attitude of Superior
 Fear of challenge of authority
 Lack of time
 Lack of awareness
 Barriers in Subordinates
 Unwillingness to communicate
 Lack of proper incentive

Communication Process
Communication is the process of sending and receiving
information among people…
Feedback
receiver sender
Use of
channel to
transmit
SENDER the
RECEIVER
message
Noise

Communication Involves Three
Components
 Verbal Messages - the words we choose
 Paraverbal Messages - how we say the
words
 Nonverbal Messages - our body language
These Three Components Are Used To
 Send Clear, Concise Messages
 Receive and Correctly Understand Messages
Sent to Us

SENDING MESSAGES
Effective Verbal Messages
 Are brief, succinct, and organized
 Are free of jargon
 Do not create resistance in the listener

Nonverbal Messages
Nonverbal messages are the primary way that
we communicate emotions
Facial Expression
Postures and Gestures

Paraverbal Messages
Paraverbal communication refers to the
messages that we transmit through the tone,
pitch, and pacing of our voices.

RECEIVING MESSAGES
Listening
 Requires concentration and energy
 Involves a psychological connection with the
speaker
 Includes a desire and willingness to try and
see things from another's perspective
 Requires that we suspend judgment and
evaluation

Key Listening Skills
 Nonverbal
 Giving full physical attention to the speaker;
 Being aware of the speaker's nonverbal
messages;
 Verbal
 Paying attention to the words and feelings
that are being expressed

How do you develop your communication skills?
Explore the related skills
Deepti Singh

Effective Communication . . .
It is two way.
It involves active listening.
It reflects the accountability of speaker and
listener.
It utilizes feedback.
It is free of stress.
It is clear.

So what is effective
communication?

Effective Communication
Definition:
 The means through which people exchange
information, feelings, and ideas with each
other.

Communication Model
 Sender
Message (information)
is sent by the
sender
 Receiver
Receives the message
and responds to
message (feedback)

Perception & Reality
 Is communication
what a person says
(or thought he/she
said)?
 Or is it what the
listener hears (or
thought he/she
heard)?

Perception Filters
 Perception is the
process of gathering
information through
our senses,
organizing and
making sense of it.

What Affects Perceptions?
 Attitudes and
Interests

People see things differently
 All people do
not "see" the same
thing when looking
at a visual image.

Examples of Personal Perception
Filters
 Age,
 Gender
 Race
 Past experiences

Examples of Cultural Differences
 Language
 Customs
 Belief Systems
 Historical
Perspective

Influences on Perception
 Every characteristic
of an individual
influences what that
individual chooses to:
 see
 hear
 taste
 touch
 smell

Count the F’s in this sentence …

Count the F’s in this sentence
Finished files are the result of
years of scientific study
combined with the
experience of many years.

How Many F’s Did you Count?

There were 6 F’s
Finished files are the result of years
of scientific study combined with the
experience of many years.

Discussion Questions
 Why do we tend to perceive only certain
things?
 How could this tendency influence
communication?

The 3 Parts of Communication
 Verbal
 Vocal
 Visual

Verbal Communication &
Understanding
 7% Ability to
understand comes
from the particular
words you say.

Vocal Communication &
Understanding
 38% Ability to
understand comes
from the way you say
the words or
excitement in your
voice.

Vocal Examples
 Monotone and flat  I’m bored and not
interested in what you
are saying.
 I’m depressed and
 Slow Speed and
want to be left alone.
Low Pitch
 High Pitched and
 I’m enthusiastic about
Empathic the subject.

Vocal Examples
 Abrupt Speed and  I’m angry and not
Very Loud open to input.
 High Pitched and  I don’t believe what
Slow Speed I’m hearing.

Picture Your way to Effective
Communication
 Pitch  High or low; speech
experts say low is
desirable because it
projects and is more
pleasant to the
employee.

Picture Your way to Effective
Communication
 Pitch  Avoid speaking in a
 Inflection monotone – use
feelings to express an
idea or mood.
Emphasize key
words.

Picture Your way to Effective
Communication
 Pitch  Your employees
 Inflection expect it.
 Courtesy

Picture Your way to Effective
Communication
 Pitch  It’s not what you say,
 Inflection but how you say it.
 Courtesy Your voice can reflect
sincerity, interest,
 Tone understanding, and
sarcasm.

Picture Your way to Effective
Communication
 Pitch  Adjust your language
 Inflection to your employee, no
 Courtesy codes, no jargon.
 Tone
 Understanding

Picture Your way to Effective
Communication
 Pitch  The basic rate is 120
 Inflection words per minute.
 Courtesy
 Tone
 Understanding
 Rate

Visual Communication Elements
 Posture
 You communicate numerous messages by the way
you talk and move. Standing erect and leaning
forward communicates to listeners that you are
approachable, receptive and friendly. Interpersonal
closeness results when you and the listener face each
other. Speaking with your back turned or looking at
the floor or ceiling should be avoided as it
communicates disinterest.

Visual Communication Elements
 Hand Gestures
 If you fail to gesture while speaking you may be
perceived as boring and stiff. A lively speaking
style captures the listener's attention, makes the
conversation more interesting, and facilitates
understanding.

Visual Communication Elements
 Facial Expressions
 Smiling is a powerful cue that transmits
happiness, friendliness, warmth, and liking. So, if
you smile frequently you will be perceived as
more likable, friendly, warm and approachable.
Smiling is often contagious and people will react
favorably. They will be more comfortable around
you and will want to listen more.

Visual Communication Elements
 Eye Contact
 This helps to regulate the flow of communication.
It signals interest in others and increases the
speaker's credibility. People who make eye
contact open the flow of communication and
convey interest, concern, warmth, and credibility.

At La
st
Tips to good communication skills
 Maintain eye contact with the audience
 Body awareness
 Gestures and expressions
 Convey one's thoughts
 Practice effective communication skills

REMEMBER
SUBA
Deepti Singh

Challenge yourself,
Encourage others,
Lead not follow,
Stand out,
Be yourself,
Solve problem creatively

Make excuses,
Not pay attention to
details,
Be Unfriendly,
Not apply youself
self

Thanks