More Related Content



  1. I am passionate—always caring about people and what they think about me. I am creative —I write poetry, written two books, with whatever work has to be accomplished. I do it in a fun and different way. I am versatile —skilled at a lot of different things, so people can come to me with their problems. I want—people around me to be influenced in a good way.
  2. Communicati ng with other people. But I am good at holding on to knowledge that people have given me.
  3. Communication is a series of experience of Hearing Smell Seeing Touch Taste
  4. Communication Skills Communication skills is the ability to use language (receptive) and express (expressive) information. Effective communication skills are a critical element in your career and personal lives.
  5. Interpersonal Communication  Interpersonal communication deals with relationships between people, usually in face- to-face private settings.  Interpersonal communication is the primary way relationships are created, maintained, and changed.
  6. Communication Goals To change behavior To get action To ensure understanding To persuade To get and give information
  7. Most Common Ways to Communicate Speaking Writing Visual Image Body Language
  8. Types of Communication  On the basis of relationship  Formal  Informal  On the basis of Flow  Vertical  Horizontal  On the basis of Expression  Oral  Written  Expression/ gesture
  9. Barriers to Communication  Semantic Barriers  Emotional Or Psychological Barriers  Organizational Barriers  Barriers in Superiors
  10. Semantic Barriers  Symbols with different meaning  Badly expressed message  Faulty translation  Unclarified assumption  Specialist’s language
  11. Emotional Or Psychological Barriers  Inattention  Loss of transmission & poor retention  Undue reliance on the written word  Distrust of communication  Failure to communicate
  12. Organization Barriers  Organizational policy  Organization rules & regulation  Status relation  Complexity in organization
  13. Personal Barriers  Barriers in Superior  Attitude of Superior  Fear of challenge of authority  Lack of time  Lack of awareness  Barriers in Subordinates  Unwillingness to communicate  Lack of proper incentive
  14. Communication Process Communication is the process of sending and receiving information among people… Feedback receiver sender Use of channel to transmit SENDER the RECEIVER message Noise
  15. Communication Involves Three Components  Verbal Messages - the words we choose  Paraverbal Messages - how we say the words  Nonverbal Messages - our body language These Three Components Are Used To  Send Clear, Concise Messages  Receive and Correctly Understand Messages Sent to Us
  16. SENDING MESSAGES Effective Verbal Messages  Are brief, succinct, and organized  Are free of jargon  Do not create resistance in the listener
  17. Nonverbal Messages Nonverbal messages are the primary way that we communicate emotions Facial Expression Postures and Gestures
  18. Paraverbal Messages Paraverbal communication refers to the messages that we transmit through the tone, pitch, and pacing of our voices.
  19. RECEIVING MESSAGES Listening  Requires concentration and energy  Involves a psychological connection with the speaker  Includes a desire and willingness to try and see things from another's perspective  Requires that we suspend judgment and evaluation
  20. Key Listening Skills  Nonverbal  Giving full physical attention to the speaker;  Being aware of the speaker's nonverbal messages;  Verbal  Paying attention to the words and feelings that are being expressed
  21. How do you develop your communication skills? Explore the related skills Deepti Singh
  22. Effective Communication . . . It is two way. It involves active listening. It reflects the accountability of speaker and listener. It utilizes feedback. It is free of stress. It is clear.
  23. So what is effective communication?
  24. Effective Communication Definition:  The means through which people exchange information, feelings, and ideas with each other.
  25. Communication Model  Sender Message (information) is sent by the sender  Receiver Receives the message and responds to message (feedback)
  26. Perception & Reality  Is communication what a person says (or thought he/she said)?  Or is it what the listener hears (or thought he/she heard)?
  27. Perception Filters  Perception is the process of gathering information through our senses, organizing and making sense of it.
  28. What Affects Perceptions?  Attitudes and Interests
  29. People see things differently  All people do not "see" the same thing when looking at a visual image.
  30. Examples of Personal Perception Filters  Age,  Gender  Race  Past experiences
  31. Examples of Cultural Differences  Language  Customs  Belief Systems  Historical Perspective
  32. Influences on Perception  Every characteristic of an individual influences what that individual chooses to:  see  hear  taste  touch  smell
  33. Count the F’s in this sentence …
  34. Count the F’s in this sentence Finished files are the result of years of scientific study combined with the experience of many years.
  35. How Many F’s Did you Count?
  36. There were 6 F’s Finished files are the result of years of scientific study combined with the experience of many years.
  37. Discussion Questions  Why do we tend to perceive only certain things?  How could this tendency influence communication?
  38. The 3 Parts of Communication  Verbal  Vocal  Visual
  39. Verbal Communication & Understanding  7% Ability to understand comes from the particular words you say.
  40. Vocal Communication & Understanding  38% Ability to understand comes from the way you say the words or excitement in your voice.
  41. Vocal Examples  Monotone and flat  I’m bored and not interested in what you are saying.  I’m depressed and  Slow Speed and want to be left alone. Low Pitch  High Pitched and  I’m enthusiastic about Empathic the subject.
  42. Vocal Examples  Abrupt Speed and  I’m angry and not Very Loud open to input.  High Pitched and  I don’t believe what Slow Speed I’m hearing.
  43. Picture Your way to Effective Communication  Pitch  High or low; speech experts say low is desirable because it projects and is more pleasant to the employee.
  44. Picture Your way to Effective Communication  Pitch  Avoid speaking in a  Inflection monotone – use feelings to express an idea or mood. Emphasize key words.
  45. Picture Your way to Effective Communication  Pitch  Your employees  Inflection expect it.  Courtesy
  46. Picture Your way to Effective Communication  Pitch  It’s not what you say,  Inflection but how you say it.  Courtesy Your voice can reflect sincerity, interest,  Tone understanding, and sarcasm.
  47. Picture Your way to Effective Communication  Pitch  Adjust your language  Inflection to your employee, no  Courtesy codes, no jargon.  Tone  Understanding
  48. Picture Your way to Effective Communication  Pitch  The basic rate is 120  Inflection words per minute.  Courtesy  Tone  Understanding  Rate
  49. Visual Communication Elements  Posture  You communicate numerous messages by the way you talk and move. Standing erect and leaning forward communicates to listeners that you are approachable, receptive and friendly. Interpersonal closeness results when you and the listener face each other. Speaking with your back turned or looking at the floor or ceiling should be avoided as it communicates disinterest.
  50. Visual Communication Elements  Hand Gestures  If you fail to gesture while speaking you may be perceived as boring and stiff. A lively speaking style captures the listener's attention, makes the conversation more interesting, and facilitates understanding.
  51. Visual Communication Elements  Facial Expressions  Smiling is a powerful cue that transmits happiness, friendliness, warmth, and liking. So, if you smile frequently you will be perceived as more likable, friendly, warm and approachable. Smiling is often contagious and people will react favorably. They will be more comfortable around you and will want to listen more.
  52. Visual Communication Elements  Eye Contact  This helps to regulate the flow of communication. It signals interest in others and increases the speaker's credibility. People who make eye contact open the flow of communication and convey interest, concern, warmth, and credibility.
  53. At La st Tips to good communication skills  Maintain eye contact with the audience  Body awareness  Gestures and expressions  Convey one's thoughts  Practice effective communication skills
  54. REMEMBER SUBA Deepti Singh
  55. Challenge yourself, Encourage others, Lead not follow, Stand out, Be yourself, Solve problem creatively
  56. Make excuses, Not pay attention to details, Be Unfriendly, Not apply youself self
  57. Thanks

Editor's Notes

  1. Count the F’s in the sentence. Count them only once. Do not go back and count them again.