I am passionate—always caring aboutpeople and what they think about me.I am creative —I write poetry, writtentwo books, wi...
Communicating      withother people.But   I    amgood       atholding ontoknowledgethat peoplehave    givenme.
Communication is a series of         experience ofHearing                       Smell                    Seeing           ...
Communication SkillsCommunication skills is the ability to use language (receptive) and express (expressive) information.E...
Interpersonal Communication   Interpersonal communication deals with    relationships between people, usually in face-   ...
Communication Goals               To change behavior                  To get action             To ensure understanding   ...
Most Common Ways to CommunicateSpeaking           Writing                     Visual                        Image         ...
Types of Communication   On the basis of relationship   Formal   Informal   On the basis of Flow   Vertical   Horizo...
Barriers to Communication   Semantic Barriers   Emotional Or Psychological Barriers   Organizational Barriers   Barrie...
Semantic Barriers   Symbols with different meaning   Badly expressed message   Faulty translation   Unclarified assump...
Emotional Or Psychological Barriers   Inattention   Loss of transmission & poor retention   Undue reliance on the writt...
Organization Barriers   Organizational policy   Organization rules & regulation   Status relation   Complexity in orga...
Personal Barriers   Barriers in Superior   Attitude of Superior   Fear of challenge of authority   Lack of time   Lac...
Communication ProcessCommunication is the process of sending and receiving            information among people…           ...
Communication Involves ThreeComponents Verbal Messages - the words we choose Paraverbal Messages - how we say the  words...
SENDING MESSAGES      Effective Verbal Messages   Are brief, succinct, and organized   Are free of jargon   Do not crea...
Nonverbal MessagesNonverbal messages are the primary way that we communicate emotions     Facial Expression               ...
Paraverbal MessagesParaverbal communication refers to the messages that we transmit through the tone, pitch, and pacing of...
RECEIVING MESSAGESListening Requires concentration and energy Involves a psychological connection with the  speaker Inc...
Key Listening Skills   Nonverbal   Giving full physical attention to the speaker;   Being aware of the speakers nonverb...
How do you develop your communication skills?Explore the related skills                      Deepti Singh
Effective Communication . . .                     It is two way.           It involves active listening. It reflects the a...
So what is effectivecommunication?
Effective CommunicationDefinition: The means through which people exchange  information, feelings, and ideas with each  o...
Communication Model                 Sender                Message (information)                         is sent by the   ...
Perception & Reality   Is communication    what a person says    (or thought he/she    said)?   Or is it what the    lis...
Perception Filters   Perception is the    process of gathering    information through    our senses,    organizing and   ...
What Affects Perceptions?   Attitudes and    Interests
People see things differently   All people do    not "see" the same    thing when looking    at a visual image.
Examples of Personal PerceptionFilters   Age,   Gender   Race   Past experiences
Examples of Cultural Differences   Language   Customs   Belief Systems   Historical    Perspective
Influences on Perception   Every characteristic    of an individual    influences what that    individual chooses to:    ...
Count the F’s in this sentence …
Count the F’s in this sentence    Finished files are the result of        years of scientific study          combined with...
How Many F’s Did you Count?
There were 6 F’s Finished files are the result of years of scientific study combined with the       experience of many yea...
Discussion Questions   Why do we tend to perceive only certain    things?   How could this tendency influence    communi...
The 3 Parts of Communication   Verbal   Vocal   Visual
Verbal Communication &Understanding    7% Ability to     understand comes     from the particular     words you say.
Vocal Communication &Understanding   38% Ability to    understand comes    from the way you say    the words or    excite...
Vocal Examples   Monotone and flat      I’m bored and not                            interested in what you             ...
Vocal Examples   Abrupt Speed and      I’m angry and not    Very Loud              open to input.   High Pitched and   ...
Picture Your way to EffectiveCommunication   Pitch             High or low; speech                       experts say low...
Picture Your way to EffectiveCommunication   Pitch             Avoid speaking in a   Inflection         monotone – use ...
Picture Your way to EffectiveCommunication   Pitch             Your employees   Inflection         expect it.   Courtesy
Picture Your way to EffectiveCommunication   Pitch             It’s not what you say,   Inflection         but how you ...
Picture Your way to EffectiveCommunication   Pitch              Adjust your language   Inflection          to your empl...
Picture Your way to EffectiveCommunication   Pitch              The basic rate is 120   Inflection          words per m...
Visual Communication Elements   Posture       You communicate numerous messages by the way        you talk and move. Sta...
Visual Communication Elements   Hand Gestures       If you fail to gesture while speaking you may be        perceived as...
Visual Communication Elements   Facial Expressions       Smiling is a powerful cue that transmits        happiness, frie...
Visual Communication Elements   Eye Contact       This helps to regulate the flow of communication.        It signals in...
At La                                             stTips to good communication skills   Maintain eye contact with the aud...
REMEMBERSUBA   Deepti Singh
Challenge yourself,Encourage others,Lead not follow,Stand out,Be yourself,Solve problem creatively
Make excuses,Not pay attention todetails,Be Unfriendly,Not apply youselfself
Thanks
Communicationskills
Communicationskills
Communicationskills
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  • Count the F’s in the sentence. Count them only once. Do not go back and count them again.
  • Communicationskills

    1. 1. I am passionate—always caring aboutpeople and what they think about me.I am creative —I write poetry, writtentwo books, with whatever work has to beaccomplished. I do it in a fun anddifferent way.I am versatile —skilled at a lot ofdifferent things, so people can come tome with their problems.I want—people around me to beinfluenced in a good way.
    2. 2. Communicating withother people.But I amgood atholding ontoknowledgethat peoplehave givenme.
    3. 3. Communication is a series of experience ofHearing Smell Seeing Touch Taste
    4. 4. Communication SkillsCommunication skills is the ability to use language (receptive) and express (expressive) information.Effective communication skills are a critical element in your career and personal lives.
    5. 5. Interpersonal Communication Interpersonal communication deals with relationships between people, usually in face- to-face private settings. Interpersonal communication is the primary way relationships are created, maintained, and changed.
    6. 6. Communication Goals To change behavior To get action To ensure understanding To persuade To get and give information
    7. 7. Most Common Ways to CommunicateSpeaking Writing Visual Image Body Language
    8. 8. Types of Communication On the basis of relationship Formal Informal On the basis of Flow Vertical Horizontal On the basis of Expression Oral Written Expression/ gesture
    9. 9. Barriers to Communication Semantic Barriers Emotional Or Psychological Barriers Organizational Barriers Barriers in Superiors
    10. 10. Semantic Barriers Symbols with different meaning Badly expressed message Faulty translation Unclarified assumption Specialist’s language
    11. 11. Emotional Or Psychological Barriers Inattention Loss of transmission & poor retention Undue reliance on the written word Distrust of communication Failure to communicate
    12. 12. Organization Barriers Organizational policy Organization rules & regulation Status relation Complexity in organization
    13. 13. Personal Barriers Barriers in Superior Attitude of Superior Fear of challenge of authority Lack of time Lack of awareness Barriers in Subordinates Unwillingness to communicate Lack of proper incentive
    14. 14. Communication ProcessCommunication is the process of sending and receiving information among people… Feedback receiver sender Use of channel to transmit SENDER the RECEIVER message Noise
    15. 15. Communication Involves ThreeComponents Verbal Messages - the words we choose Paraverbal Messages - how we say the words Nonverbal Messages - our body languageThese Three Components Are Used To Send Clear, Concise Messages Receive and Correctly Understand Messages Sent to Us
    16. 16. SENDING MESSAGES Effective Verbal Messages Are brief, succinct, and organized Are free of jargon Do not create resistance in the listener
    17. 17. Nonverbal MessagesNonverbal messages are the primary way that we communicate emotions Facial Expression Postures and Gestures
    18. 18. Paraverbal MessagesParaverbal communication refers to the messages that we transmit through the tone, pitch, and pacing of our voices.
    19. 19. RECEIVING MESSAGESListening Requires concentration and energy Involves a psychological connection with the speaker Includes a desire and willingness to try and see things from anothers perspective Requires that we suspend judgment and evaluation
    20. 20. Key Listening Skills Nonverbal Giving full physical attention to the speaker; Being aware of the speakers nonverbal messages; Verbal Paying attention to the words and feelings that are being expressed
    21. 21. How do you develop your communication skills?Explore the related skills Deepti Singh
    22. 22. Effective Communication . . . It is two way. It involves active listening. It reflects the accountability of speaker and listener. It utilizes feedback. It is free of stress. It is clear.
    23. 23. So what is effectivecommunication?
    24. 24. Effective CommunicationDefinition: The means through which people exchange information, feelings, and ideas with each other.
    25. 25. Communication Model  Sender Message (information) is sent by the sender  Receiver Receives the message and responds to message (feedback)
    26. 26. Perception & Reality Is communication what a person says (or thought he/she said)? Or is it what the listener hears (or thought he/she heard)?
    27. 27. Perception Filters Perception is the process of gathering information through our senses, organizing and making sense of it.
    28. 28. What Affects Perceptions? Attitudes and Interests
    29. 29. People see things differently All people do not "see" the same thing when looking at a visual image.
    30. 30. Examples of Personal PerceptionFilters Age, Gender Race Past experiences
    31. 31. Examples of Cultural Differences Language Customs Belief Systems Historical Perspective
    32. 32. Influences on Perception Every characteristic of an individual influences what that individual chooses to:  see  hear  taste  touch  smell
    33. 33. Count the F’s in this sentence …
    34. 34. Count the F’s in this sentence Finished files are the result of years of scientific study combined with the experience of many years.
    35. 35. How Many F’s Did you Count?
    36. 36. There were 6 F’s Finished files are the result of years of scientific study combined with the experience of many years.
    37. 37. Discussion Questions Why do we tend to perceive only certain things? How could this tendency influence communication?
    38. 38. The 3 Parts of Communication Verbal Vocal Visual
    39. 39. Verbal Communication &Understanding  7% Ability to understand comes from the particular words you say.
    40. 40. Vocal Communication &Understanding 38% Ability to understand comes from the way you say the words or excitement in your voice.
    41. 41. Vocal Examples Monotone and flat  I’m bored and not interested in what you are saying.  I’m depressed and Slow Speed and want to be left alone. Low Pitch High Pitched and  I’m enthusiastic about Empathic the subject.
    42. 42. Vocal Examples Abrupt Speed and  I’m angry and not Very Loud open to input. High Pitched and  I don’t believe what Slow Speed I’m hearing.
    43. 43. Picture Your way to EffectiveCommunication Pitch  High or low; speech experts say low is desirable because it projects and is more pleasant to the employee.
    44. 44. Picture Your way to EffectiveCommunication Pitch  Avoid speaking in a Inflection monotone – use feelings to express an idea or mood. Emphasize key words.
    45. 45. Picture Your way to EffectiveCommunication Pitch  Your employees Inflection expect it. Courtesy
    46. 46. Picture Your way to EffectiveCommunication Pitch  It’s not what you say, Inflection but how you say it. Courtesy Your voice can reflect sincerity, interest, Tone understanding, and sarcasm.
    47. 47. Picture Your way to EffectiveCommunication Pitch  Adjust your language Inflection to your employee, no Courtesy codes, no jargon. Tone Understanding
    48. 48. Picture Your way to EffectiveCommunication Pitch  The basic rate is 120 Inflection words per minute. Courtesy Tone Understanding Rate
    49. 49. Visual Communication Elements Posture  You communicate numerous messages by the way you talk and move. Standing erect and leaning forward communicates to listeners that you are approachable, receptive and friendly. Interpersonal closeness results when you and the listener face each other. Speaking with your back turned or looking at the floor or ceiling should be avoided as it communicates disinterest.
    50. 50. Visual Communication Elements Hand Gestures  If you fail to gesture while speaking you may be perceived as boring and stiff. A lively speaking style captures the listeners attention, makes the conversation more interesting, and facilitates understanding.
    51. 51. Visual Communication Elements Facial Expressions  Smiling is a powerful cue that transmits happiness, friendliness, warmth, and liking. So, if you smile frequently you will be perceived as more likable, friendly, warm and approachable. Smiling is often contagious and people will react favorably. They will be more comfortable around you and will want to listen more.
    52. 52. Visual Communication Elements Eye Contact  This helps to regulate the flow of communication. It signals interest in others and increases the speakers credibility. People who make eye contact open the flow of communication and convey interest, concern, warmth, and credibility.
    53. 53. At La stTips to good communication skills Maintain eye contact with the audience Body awareness Gestures and expressions Convey ones thoughts Practice effective communication skills
    54. 54. REMEMBERSUBA Deepti Singh
    55. 55. Challenge yourself,Encourage others,Lead not follow,Stand out,Be yourself,Solve problem creatively
    56. 56. Make excuses,Not pay attention todetails,Be Unfriendly,Not apply youselfself
    57. 57. Thanks

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