Count the F’s in the sentence. Count them only once. Do not go back and count them again.
I am passionate—always caring aboutpeople and what they think about me.I am creative —I write poetry, writtentwo books, with whatever work has to beaccomplished. I do it in a fun anddifferent way.I am versatile —skilled at a lot ofdifferent things, so people can come tome with their problems.I want—people around me to beinfluenced in a good way.
Communicating withother people.But I amgood atholding ontoknowledgethat peoplehave givenme.
Communication is a series of experience ofHearing Smell Seeing Touch Taste
Communication SkillsCommunication skills is the ability to use language (receptive) and express (expressive) information.Effective communication skills are a critical element in your career and personal lives.
Interpersonal Communication Interpersonal communication deals with relationships between people, usually in face- to-face private settings. Interpersonal communication is the primary way relationships are created, maintained, and changed.
Communication Goals To change behavior To get action To ensure understanding To persuade To get and give information
Most Common Ways to CommunicateSpeaking Writing Visual Image Body Language
Types of Communication On the basis of relationship Formal Informal On the basis of Flow Vertical Horizontal On the basis of Expression Oral Written Expression/ gesture
Barriers to Communication Semantic Barriers Emotional Or Psychological Barriers Organizational Barriers Barriers in Superiors
Semantic Barriers Symbols with different meaning Badly expressed message Faulty translation Unclarified assumption Specialist’s language
Emotional Or Psychological Barriers Inattention Loss of transmission & poor retention Undue reliance on the written word Distrust of communication Failure to communicate
Organization Barriers Organizational policy Organization rules & regulation Status relation Complexity in organization
Personal Barriers Barriers in Superior Attitude of Superior Fear of challenge of authority Lack of time Lack of awareness Barriers in Subordinates Unwillingness to communicate Lack of proper incentive
Communication ProcessCommunication is the process of sending and receiving information among people… Feedback receiver sender Use of channel to transmit SENDER the RECEIVER message Noise
Communication Involves ThreeComponents Verbal Messages - the words we choose Paraverbal Messages - how we say the words Nonverbal Messages - our body languageThese Three Components Are Used To Send Clear, Concise Messages Receive and Correctly Understand Messages Sent to Us
SENDING MESSAGES Effective Verbal Messages Are brief, succinct, and organized Are free of jargon Do not create resistance in the listener
Nonverbal MessagesNonverbal messages are the primary way that we communicate emotions Facial Expression Postures and Gestures
Paraverbal MessagesParaverbal communication refers to the messages that we transmit through the tone, pitch, and pacing of our voices.
RECEIVING MESSAGESListening Requires concentration and energy Involves a psychological connection with the speaker Includes a desire and willingness to try and see things from anothers perspective Requires that we suspend judgment and evaluation
Key Listening Skills Nonverbal Giving full physical attention to the speaker; Being aware of the speakers nonverbal messages; Verbal Paying attention to the words and feelings that are being expressed
How do you develop your communication skills?Explore the related skills Deepti Singh
Effective Communication . . . It is two way. It involves active listening. It reflects the accountability of speaker and listener. It utilizes feedback. It is free of stress. It is clear.
There were 6 F’s Finished files are the result of years of scientific study combined with the experience of many years.
Discussion Questions Why do we tend to perceive only certain things? How could this tendency influence communication?
The 3 Parts of Communication Verbal Vocal Visual
Verbal Communication &Understanding 7% Ability to understand comes from the particular words you say.
Vocal Communication &Understanding 38% Ability to understand comes from the way you say the words or excitement in your voice.
Vocal Examples Monotone and flat I’m bored and not interested in what you are saying. I’m depressed and Slow Speed and want to be left alone. Low Pitch High Pitched and I’m enthusiastic about Empathic the subject.
Vocal Examples Abrupt Speed and I’m angry and not Very Loud open to input. High Pitched and I don’t believe what Slow Speed I’m hearing.
Picture Your way to EffectiveCommunication Pitch High or low; speech experts say low is desirable because it projects and is more pleasant to the employee.
Picture Your way to EffectiveCommunication Pitch Avoid speaking in a Inflection monotone – use feelings to express an idea or mood. Emphasize key words.
Picture Your way to EffectiveCommunication Pitch Your employees Inflection expect it. Courtesy
Picture Your way to EffectiveCommunication Pitch It’s not what you say, Inflection but how you say it. Courtesy Your voice can reflect sincerity, interest, Tone understanding, and sarcasm.
Picture Your way to EffectiveCommunication Pitch Adjust your language Inflection to your employee, no Courtesy codes, no jargon. Tone Understanding
Picture Your way to EffectiveCommunication Pitch The basic rate is 120 Inflection words per minute. Courtesy Tone Understanding Rate
Visual Communication Elements Posture You communicate numerous messages by the way you talk and move. Standing erect and leaning forward communicates to listeners that you are approachable, receptive and friendly. Interpersonal closeness results when you and the listener face each other. Speaking with your back turned or looking at the floor or ceiling should be avoided as it communicates disinterest.
Visual Communication Elements Hand Gestures If you fail to gesture while speaking you may be perceived as boring and stiff. A lively speaking style captures the listeners attention, makes the conversation more interesting, and facilitates understanding.
Visual Communication Elements Facial Expressions Smiling is a powerful cue that transmits happiness, friendliness, warmth, and liking. So, if you smile frequently you will be perceived as more likable, friendly, warm and approachable. Smiling is often contagious and people will react favorably. They will be more comfortable around you and will want to listen more.
Visual Communication Elements Eye Contact This helps to regulate the flow of communication. It signals interest in others and increases the speakers credibility. People who make eye contact open the flow of communication and convey interest, concern, warmth, and credibility.
At La stTips to good communication skills Maintain eye contact with the audience Body awareness Gestures and expressions Convey ones thoughts Practice effective communication skills