What are the most common ways
What is Communication?
Communication is the transmission of an idea or
feeling so that the sender and receiver share the
Derived from the Latin word "communis", meaning to
Communication is the exchange of thoughts, messages,
or information, as by speech, visuals, signals, writing, or
Components of Communication
• Sender – Encoder
• Receiver Decoder
VARIOUS TYPES OF COMMUNICATION
I. One way
Types of Communication
One to many
One way Communication Model
Message Encode Channel
Two Way Communication Model
Encode Message Channel
Types of Communication
Upward Downward Lateral
Formal Communication channels are the
systems designed by management to
channelize the flow of communication along
formal organizational structure.
Formal Communication may be upward,
downward or lateral (horizontal).
Upward Communication is flowing of message from
subordinates to superiors.
UPWARD COMMUNICATION IN A BANK
Downward Communication Flows down from top to
bottom of the organizational hierarchy and carries
message from higher authority to lower and down below.
Marketing Manager Production Manager Personnel manager
DOWNWARD COMMUNICATION IN A
Lateral or horizontal communication flows between
persons at the same hierarchical level either of the same
or other department or division of the organization.
LATERAL COMMUNICATION IN A BANK
takes place outside the
formally prescribed and
planned network or channel.
It is spontaneous and off the
record and beyond the
organizational hierarchy. It
has no set rules or
regulations and no particular
Direction. It is also known as
Probability (Each randomly tells others)
Cluster (Some tell selected others; most
Features of Effective Communication
Barriers to communication
Will it win good will?
Have you used positive, "pleasant-toned" words?
Have you used "I appreciate," "please", and "thank
you" somewhere in your message?
Would you enjoy reading what you have said?
CONSIDERATE: The YOU-Attitude
Have you put the client
Have you floodlighted
Have you walked in
Have you talked his/her
Have you used familiar words, short sentences?
Have you presented only one idea in each
Have you avoided "business" and technical terms?
Have you used the reader's language?
Have you given all the facts?
Have you covered the essentials?
Have you answered all his/her questions?
Did you PLAN what you said?
Have you plunged right into the subject of the
Have you avoided rehashing the reader's letter?
Have you said enough, but just enough?
Have you avoided needless "filler" words and
Have you given the crisp
details the client needs?
Have you made the
details razor and needle-
Have you flashed word
pictures, made facts
Have you checked all
facts for correctness?
Have you verified all
numbers and amounts?
Is the appearance of the
letter effective? Is it
Have you checked your
spelling, punctuation, gra
Benefits of effective communication
Quicker problem solving
Better decision making
Steady work flow
Strong business relations
Better professional image
Hearing Vs Listening
Hearing – Physical process,
Listening – Physical as well
as mental process, active,
learned process, a skill
Listening is hard.
You must choose to participate in the process of listening.
…in the new global and diverse workplace
excellent communication skills!
Success for YOU…