References:
Inventory Control Models, 2013 Pearson Education, Inc. publishing as Prentice Hall
Special Inventory Models, 2010 Pearson Education, Inc. publishing as Prentice Hall
6.3 Further Business Applications: Economic Lot Size
Dr. Grethe Hystad, Mathematics Department, The University of Arizona (www.math.arizona.edu)
Business Dictionary (www.businessdictionary.com)
References:
Inventory Control Models, 2013 Pearson Education, Inc. publishing as Prentice Hall
Special Inventory Models, 2010 Pearson Education, Inc. publishing as Prentice Hall
6.3 Further Business Applications: Economic Lot Size
Dr. Grethe Hystad, Mathematics Department, The University of Arizona (www.math.arizona.edu)
Business Dictionary (www.businessdictionary.com)
Cellular layout helps us in increasing the productivity with minimizing the cost.
It is the latest technique to minimize the cost and increase the profits without affecting the organization. The concept of LEAN management.
The case study optimizes the HP DeskJet printer supply chain by redesigning the network using component commonality and risk pooling. The redesign leads to considerable savings to the business.
A solution for the HBR case study, We Googled You. The hiring firm Hathaway Jones, seems to face a problem as they seem to have found a perfect candidate for solving their problems, but land in a fix when some unpleasant news is digged up by the HR regarding her past. WHat should they do?
Product Vs Service
Concept of Production
Scope of POM
Transformation Process
Product Design & Product Process
History of POM
Issues in POM
Product Design / Process
[Case Study] And The Winner is Sony's Blu-ray : The High Definition DVD Forma...Riri Kusumarani
This is our group discussion project about DVD Format War between Sony and Toshiba. Interesting case study and what it makes me curious is until now the war is still on going ..
Group members consist of : Olusola, Meshingo Jack and Riri Kusumarani. Course offered by Professor Munkee Choi in ITTP,KAIST
ACCOUNTING INFORMATION SYSTEMSAccess and Data Analytics Test.docxSALU18
ACCOUNTING INFORMATION SYSTEMS
Access and Data Analytics Test
General Instructions.
This exam has four parts. Part 1 is in class. Parts 2, 3, and 4 are take-home. Submit all parts to the
designated dropbox folder. I expect your individual effort on all parts. Parts 2 to 4 are described in a
separate document.
Part 1 – Access (50 points).
To get full credit, you must set up appropriate relationships among the tables and enforce referential
integrity for each link. Your queries must produce the correct values, the fields must by labeled and
formatted appropriately, and query designs must not include extraneous tables. In other words, you
should follow the list of fundamental rules for Access posted on BeachBoard and included at the end of
this document for reference.
1. Download the Fall_2019 database posted in the Access and Data Analytics Test Module under
CONTENT on BeachBoard.
2. Ensure that primary keys are set and establish appropriate relationships among the tables:
Stores, Vendors, Purchases, and Purchase_Items. Stores and Vendors should be linked to
Purchases. Purchases should be linked to Purchase_Items.
3. Prepare the following queries, naming the queries qa, qb, qc, qd, corresponding to the
identifying letters below:
a. Use the purchase_items table to calculate the dollar amount of each item purchased in
an extension query; name your new calculated field purchase_item_amount and format it
appropriately.
b. Use qa and the purchases table to sum the purchase item amounts for each purchase in
an accumulation query; include all fields from the purchases table and the
purchase_item_amount field from qa; name your summed field purchase amount and
format it appropriately.
c. Use qb and the vendors table to sum the purchase amounts from each vendor in
another accumulation query; include vendor number, name, city, and state; name your
summed field vendor purchases and format it appropriately.
d. Use the qb query. Keeping all fields from qb, calculate the month of the purchase;
name that field purchase month.
BEFORE SUBMITTING, ask me to review your work. After I say that you are done, then submit your file
to the BeachBoard DROPBOX. Be sure to close Access before you upload your results.
1
Some Fundamental Rules for Access
1. Look at your tables and think about what information those tables provide before you start
linking tables and creating queries.
2. Make sure each table has a primary key designated.
3. Always establish relationships between tables first, before starting queries.
4. Always enforce referential integrity (or understand why you can’t).
5. No “expr1” field names.
6. Do not click on the big sigma to produce totals if the query doesn’t require totals (i.e., an
extension query).
7. Avoid “SumOf…” field names in accumulation queries.
8. Include identifying information in addition to the primary key in accumulation queries that
provide subtotals.
9. Always format new fields prope.
A lecture for startup & established companies on the interferences and barriers (some real, some percieved) to executing the operational launch of their products (NPD, NPI, Phase Gates). How to work with contract manufactures, evaluate their cost model, where the biggest opportunities for risk reside in the entire process. This is a series done by an expert in the field, this removes the academic aspects of launching products and focuses on practical, relevant, innovative demonstrations. So of course the slide deck cannot possibly reveal what’s fully entailed in the short workshop. Feel free to contact dan@productrevolution.org for details.
Cellular layout helps us in increasing the productivity with minimizing the cost.
It is the latest technique to minimize the cost and increase the profits without affecting the organization. The concept of LEAN management.
The case study optimizes the HP DeskJet printer supply chain by redesigning the network using component commonality and risk pooling. The redesign leads to considerable savings to the business.
A solution for the HBR case study, We Googled You. The hiring firm Hathaway Jones, seems to face a problem as they seem to have found a perfect candidate for solving their problems, but land in a fix when some unpleasant news is digged up by the HR regarding her past. WHat should they do?
Product Vs Service
Concept of Production
Scope of POM
Transformation Process
Product Design & Product Process
History of POM
Issues in POM
Product Design / Process
[Case Study] And The Winner is Sony's Blu-ray : The High Definition DVD Forma...Riri Kusumarani
This is our group discussion project about DVD Format War between Sony and Toshiba. Interesting case study and what it makes me curious is until now the war is still on going ..
Group members consist of : Olusola, Meshingo Jack and Riri Kusumarani. Course offered by Professor Munkee Choi in ITTP,KAIST
ACCOUNTING INFORMATION SYSTEMSAccess and Data Analytics Test.docxSALU18
ACCOUNTING INFORMATION SYSTEMS
Access and Data Analytics Test
General Instructions.
This exam has four parts. Part 1 is in class. Parts 2, 3, and 4 are take-home. Submit all parts to the
designated dropbox folder. I expect your individual effort on all parts. Parts 2 to 4 are described in a
separate document.
Part 1 – Access (50 points).
To get full credit, you must set up appropriate relationships among the tables and enforce referential
integrity for each link. Your queries must produce the correct values, the fields must by labeled and
formatted appropriately, and query designs must not include extraneous tables. In other words, you
should follow the list of fundamental rules for Access posted on BeachBoard and included at the end of
this document for reference.
1. Download the Fall_2019 database posted in the Access and Data Analytics Test Module under
CONTENT on BeachBoard.
2. Ensure that primary keys are set and establish appropriate relationships among the tables:
Stores, Vendors, Purchases, and Purchase_Items. Stores and Vendors should be linked to
Purchases. Purchases should be linked to Purchase_Items.
3. Prepare the following queries, naming the queries qa, qb, qc, qd, corresponding to the
identifying letters below:
a. Use the purchase_items table to calculate the dollar amount of each item purchased in
an extension query; name your new calculated field purchase_item_amount and format it
appropriately.
b. Use qa and the purchases table to sum the purchase item amounts for each purchase in
an accumulation query; include all fields from the purchases table and the
purchase_item_amount field from qa; name your summed field purchase amount and
format it appropriately.
c. Use qb and the vendors table to sum the purchase amounts from each vendor in
another accumulation query; include vendor number, name, city, and state; name your
summed field vendor purchases and format it appropriately.
d. Use the qb query. Keeping all fields from qb, calculate the month of the purchase;
name that field purchase month.
BEFORE SUBMITTING, ask me to review your work. After I say that you are done, then submit your file
to the BeachBoard DROPBOX. Be sure to close Access before you upload your results.
1
Some Fundamental Rules for Access
1. Look at your tables and think about what information those tables provide before you start
linking tables and creating queries.
2. Make sure each table has a primary key designated.
3. Always establish relationships between tables first, before starting queries.
4. Always enforce referential integrity (or understand why you can’t).
5. No “expr1” field names.
6. Do not click on the big sigma to produce totals if the query doesn’t require totals (i.e., an
extension query).
7. Avoid “SumOf…” field names in accumulation queries.
8. Include identifying information in addition to the primary key in accumulation queries that
provide subtotals.
9. Always format new fields prope.
A lecture for startup & established companies on the interferences and barriers (some real, some percieved) to executing the operational launch of their products (NPD, NPI, Phase Gates). How to work with contract manufactures, evaluate their cost model, where the biggest opportunities for risk reside in the entire process. This is a series done by an expert in the field, this removes the academic aspects of launching products and focuses on practical, relevant, innovative demonstrations. So of course the slide deck cannot possibly reveal what’s fully entailed in the short workshop. Feel free to contact dan@productrevolution.org for details.
Clap control home automation (clap switch)VinaOconner450
Clap control home automation (clap switch)
Need INTRODUCTION:
-
Project(s) that are selected during group meetings in class
Fantastic 4 Projects
1) Ride Suitcase
2) Second hand market service
3) Intermediary agencies for overseas study
4) Clap control home automation (clap switch)
5) Bioelectrical Impedance method for dengue fever recognition without using a blood sample
6) Finger print door lock (Arduino Project)
7) College Radio
8) Bike share
9) Seat belt safety alarm
10) Biometric Attendance
11) Drowsy alarm in Car
12) Image albums service
However, the project Clap control home automation (clap switch), Heart Beat Sensor at home, Second hand market service, and Image albums service are the projects we choose 4 out of 12 projects, and they earn the most “Positive” counts during the factors evaluate process. And given all factors and structures that meet the requirements of the project, we decided to choose Clap control home automation (clap switch) as our final project.
2. Project selection criteria that were employed. Please explain why such criteria
Our group's standard for selected projects is to provide customers with more convenient and fast life modes. The fast lifestyle is the mainstream at present. While saving time, the consideration benchmark for us to lock in project goals in different fields is to provide all potential customers with better service and experience by taking advantage of the fields involved in our project. Our product Clap control home automation (Clap switch), Heart Beat Sensor at home, Second-hand market service, and Image albums service are all based on the consideration of providing users with a more convenient and effective lifestyle. Standards are developed by considering the rationality of the product and the requirements of the public. We calculate the positive index of the product to determine whether the product can meet the needs of customers. Based on the final comprehensive score, the project Clap control home automation (Clap switch) has the highest comprehensive score, and its practicability and feasibility are most suitable for the purpose and goal of R&D project.
3. Show the selection procedure(s) you followed in selecting the project(s) among other projects
When the target project is further subdivided and the most beneficial project is selected, we will conduct internal screening and vote selection by team members, and compare the results calculated by weight score mode. There may be some differences in opinions, because each group member thinks differently. However, in the calculation process of weighing factors and weight score method, the final selected project must be reasonable and fair. Each project will be measured independently against standard requirements.
4. Share the experience in selecting projects in your team. Were there any conflicts or any challenges during project selection? How did you resolve the conflicts and/or the challenges?
In the process of choosing a ...
Critical Thinking MOD 82 PGS TOTALStart by reading and follo.docxmydrynan
Critical Thinking
MOD 8
2 PGS TOTAL
Start by reading and following these instructions:
1. Quickly skim the questions or assignment below and the assignment rubric to help you focus.
2. Read the required chapter(s) of the textbook and any additional recommended resources. Some answers may require you to do additional research on the Internet or in other reference sources. Choose your sources carefully.
3. Consider the discussion and the any insights you gained from it.
4. Create your Assignment submission and be sure to cite your sources, use APA style as required, check your spelling.
Assignment:
1. What is the difference between Physical Causal Explanations and Behavioral Casual Explanations, and how do they tie into critical thinking?
2. Name the types of explanations and how they are evaluated. Use examples from your life to support your answer.
3. What is an Inference to the Best Explanation and how does it relate to forming a hypothesis?
4. What are the definitions of aesthetic value and judgment? Use examples from your life to support your definition.
INTRODUCTION TO ETHICS
MOD 8
Start by reading and following these instructions:
1. Quickly skim the questions or assignment below and the assignment rubric to help you focus.
2. Read the required chapter(s) of the textbook and any additional recommended resources. Some answers may require you to do additional research on the Internet or in other reference sources. Choose your sources carefully.
3. Consider the discussion and the any insights you gained from it.
4. Create your Assignment submission and be sure to cite your sources, use APA style as required, check your spelling.
Assignment:
Write an essay addressing each of the following points/questions. Separate your paper into sections outlined below. Each section in your paper needs a clear heading that allows your professor to know which bullet you are addressing in that section of your paper Review the rubric criteria for this assignment.
Your final assignment is to pull together all the information within the modules 1 – 8 to complete the final submission of your topic of choice from module 1. This assignment must be thorough and completely cover the aspects outlined in module 1.
When finalizing your final assignment, please:
· Introduce the topic you chose with its definition/background,
· Explain your opinion, for or against the topic, when you started your research and analysis,
· Discuss 2-3 reasons “from scholars” in favor and against the topic
· In summary format, review your findings and provide an answer if you are for or against the issue (your opinion) and why, based on the facts your scholarly research.
Assignment Expectations
Length: 2000 – 2250 words for this assignment
Structure: Include a title page and reference page in APA style. These do not count towards the minimum word requirement for this assignment.
References: Use the appropriate APA style in-text citations and references for all resources utilized to a.
Understanding Alternative Approaches for System DevelopmentTameez Ansari
Software development methodologies have been in existence for a long time and as the business and technology landscape changes, it’s not surprising to see something new comes around to makes waves. Waterfall software development methodology was first adopted in the 1980s and it became a standard at the US DoD. While it provided for a structured approach to software development and delivering the product, it also was faulted for high project failure rates.
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This presentation provides a briefing on how to upload submissions and documents in Google Classroom. It was prepared as part of an orientation for new Sainik School in-service teacher trainees. As a training officer, my goal is to ensure that you are comfortable and proficient with this essential tool for managing assignments and fostering student engagement.
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Solutions manual for operations management sustainability and supply chain management 12th edition heizer render & munson
1. 55
5C H A P T E R
Design of Goods and Services
DISCUSSION QUESTIONS
1. Explicit documentation accomplishes two things:
(a) It provides the information necessary to produce (capacity,
training, routing, costs, etc.) the product in the appropriate
fashion
(b) If the product we produce does not perform as we antici-
pated, the documentation provides the basis for finding
and correcting the problems in a logical manner.
LO 5.5: Describe how goods and services are defined by OM
AACSB: Analytical thinking
2. Product definition includes engineering drawings, written
specifications, bills of material, formulas, storyboards, portion
control documents, scripts, insurance policies, etc.
LO 5.5: Describe how goods and services are defined by OM
AACSB: Analytical thinking
3. Investment, market share, product life cycle, and breadth of
the product line are all linked to the product decision.
LO 5.2: Describe a product development system
AACSB: Reflective thinking
4. Once a manufactured product is defined, the documents used
are:
Assembly drawings
Assembly charts
Route sheets
Job instructions
Standards manuals
Work orders
LO 5.6: Describe the documents needed for production
AACSB: Application of knowledge
5. Time-based competition uses a competitive strategy of getting
products to market rapidly and may include rapid design, efficient
delivery systems, and JIT manufacturing.
LO 5.2: Describe a product development system
AACSB: Application of knowledge
6. Joint ventures are combined ownership between two firms to
form a new entity with a new mission. Alliances are cooperative
agreements that allow firms to remain independent, but use com-
plementing strengths to pursue strategies that support their indi-
vidual missions.
LO 5.2: Describe a product development system
AACSB: Reflective thinking
7. Japanese—integrate product development into one organiza-
tion; Traditional—different phases of development done in dis-
tinct departments; Champion (or Product Manager)—a manager
shepherds the product through the development process; Teams—
product development teams, design for manufacturability teams,
value engineering teams. This last version seems to work best in
the West.
LO 5.2: Describe a product development system
AACSB: Reflective thinking
8. Robust design means the product is designed so that small
variations in production or assembly do not adversely affect the
product.
9. CAD benefits: maintain various kinds of engineering stand-
ards; check interference on parts that must fit together; and effi-
ciently analyze existing and new designs for technical attributes
such as strength, stress, and heat transfer.
LO 5.2: Describe a product development system
AACSB: Reflective thinking
10. A bill of material lists the components, their description, and
the quantity of each required to make one unit of the product.
LO 5.5: Describe how goods and services are defined by OM
AACSB: Analytical thinking
11. An engineering drawing shows the dimensions, tolerances,
materials, and finishes of a component.
LO 5.6: Describe the documents needed for production
AACSB: Application of knowledge
12. An assembly chart shows in schematic form how a product
is assembled. Along with a list of the operations necessary to pro-
duce a component, the process sheet includes specific methods of
operation and labor standards.
LO 5.6: Describe the documents needed for production
AACSB: Application of knowledge
13. The moment of truth is the moment that exemplifies,
detracts from, or enhances the customer’s expectations.
14. House of quality is a rigorous method aimed at that specific
result. It identifies customer wants, and relates them to product
attributes and firm abilities. It orders the wants and measures the
strength of the links between wants and attributes.
15. CAD aids all three strategy concepts—differentiation, low
cost, and response.
Click here to Purchase full Solution Manual at http://solutionmanuals.info
2. 56 CHAPTER 5 DESIGN OF GOODS AND SERVICES
CAD allows more designs to be developed, evaluated, and submitted
to production faster. It does this by fostering evaluation of options
faster and simultaneously provides a more analytical evaluation that
increases opportunities for differentiation and cost reduction. Draw-
ings, tooling information, and control information for numerical
controlled machinery are submitted faster.
LO 5.2: Describe a product development system
AACSB: Application of knowledge
16. Process chain is a sequence of steps that accomplishes a
purpose by providing value to process participants.
LO 5.7: Explain how the customer participates in the design and
delivery of services
AACSB: Application of knowledge
17. Direct interactions in PCN analysis are those steps that
involve interaction between participants. Surrogate interaction in
PCN analysis includes process steps in which one participant is
acting on another participant’s resources.
LO 5.7: Explain how the customer participates in the design and
delivery of services
AACSB: Application of knowledge
18. Documents for releasing services for production are analo-
gous to those for tangible products. The product must be defined—
such as a recipe for a cook, job instructions for a tailor, or a tele-
phone script for telephone sales. The definition is followed by an
authorization to produce. Orders to produce may be in the form
of an order to the kitchen from a server, a manuscript from an
author, or a storyboard from the film or TV director. Virtually
every service has some kind of document to authorize or at least
formalize that the service be done.
LO 5.6: Describe the documents needed for production
AACSB: Application of knowledge
ETHICAL DILEMMA
We begin with an observation regarding toys and torts. (Some of
the following comes from an unknown source and some from the
U.S. Consumer Products Safety Commission.)
Parker Brothers had big plans for a toy called Riviton.
Riviton consisted of plastic parts, rubber rivets, and a riveting tool
with which children could put together anything from a windmill
to an airplane. In the first year on the market, Riviton seemed on
its way to becoming one of those classic toys that parents would
buy everlastingly. However, one of the 450,000 Riviton sets
ended up under the Christmas tree of an 8-year-old boy. He
played with it daily for 3 weeks. Then he put one of the quarter-
inch-long rubber rivets into his mouth and choked to death. Ten
months later, with Riviton sales well on their way to an expected
$8.5 million for the year, a second child strangled on a rivet.
Parker Brothers could have ignored the strangulations, as-
cribed the deaths to chance, and tried to shift the blame to parental
failure to supervise and police their children at play; or it could have
assigned responsibility to the child’s abnormal misuse or abuse of
the product. “After all, peanuts are the greatest cause of strangula-
tion among children, and nobody advocates the banning of the
peanut.”
However, when you manufacture for children, you produce
for the improvident, the impetuous, and the irresponsible. As a
judge put it: “the concept of a prudent child, God forbid, is a
grotesque combination.” The motto of childhood seems to be
“When in doubt, eat it.” Knowledge of such childish propensity is
imputed to all manufacturers who produce products, especially
toys, which are intended for the use of or exposure to children.
Cases abound to document this axiom.
Considering the many stakeholders of a firm and the legal
setting sketched above, what is the proper response for the ethical
dilemma in the text?
Parker Brothers provides an example. When management
learned of the second child’s death from strangulation on the
quarter-inch rubber rivet, it could have tried to tough it out or luck
it out in the well-known “do nothing and wait and see.” However,
the company was sensitive not only to the constraints of the law
(liability follows the chain for defective products) but also to the
imperatives of moral duty and social responsibility, as well as the
commercial value of an untarnished public image. Parker
Brothers, with 125,000 units in inventory, decided to halt sales
and recall 900,000 Riviton sets. As the company president
succinctly stated: “Were we supposed to sit back and wait for
death No. 3?” The conduct of Parker Brothers is commendable.
However, we can assume that Parker Brothers was in better
financial condition than the manufacturer in our Ethical Dilemma.
Our manufacturer will be “laying off” his employees while further
product refinement takes place or new products are developed.
ACTIVE MODEL EXERCISE (ANSWERS BASED ON USE
OF SCROLL BARS)
ACTIVE MODEL 5.1: Decision Tree
1. For what range of probabilities of high sales should we pur-
chase the CAD system?
Any probability above .27
2. “Favorable market sales” has been defined as 25,000 units.
Suppose this is optimistic. At what value would we change our de-
cision and hire engineers?
19,240
3. “Unfavorable market sales” has been defined as 8,000 units.
Suppose this is optimistic. At what value would we change our
decision and hire engineers?
4,160
4. How does the selling price affect our decision?
At $73 or less, the profit for both options becomes
negative, at which point it is best to do nothing.
5. How sensitive is the decision to the manufacturing costs
without CAD?
At low costs we hire engineers. At high costs we use CAD.
The break-even point is $48.
6. How sensitive is the decision to the manufacturing costs with
CAD?
At low costs we purchase CAD, while at high costs we
hire engineers. The break-even point is $42.
3. CHAPTER 5 DESIGN OF GOODS AND SERVICES 57
END-OF-CHAPTER PROBLEMS (PROBLEMS WITH ASTER-
ISKS ARE IN MYOMLAB ONLY; PROBLEMS WITH #
SYMBOLS ARE NOT IN MYOMLAB)
5.1
Product Alpha: 1,000 units $2,500 = $2,500,000
Introductory
Product Bravo: 1,500 units $3,000 = $4,500,000 Growth
Product Charlie: 3,500 units $1,750 = $6,125,000 Decline
A product-by-value report such as this poses an interesting
challenge for management. Here we have product Charlie, whose
sales are declining producing the highest annual contribution to
the firm. What can/should the firm do? What kind of product
extensions, modifications, enhancements are possible to breathe
new life into the product?
Products Alpha and Bravo appear to be doing well on modest
sales. And because they are in the introductory and growth stages,
respectively, both may warrant more capacity and R&D. Product
Bravo may also warrant a focus on more efficient production and
supplier and distribution development.
5.2 Possible strategies:
Smart Watch (introductory phase):
Increase R&D to better define required product
characteristics
Modify and improve production process
Develop supplier and distribution systems
Tablet (growth phase):
Increase capacity and improve balance of production
system
Attempt to make production facilities more efficient
Hand calculator (decline phase):
Concentrate on production and distribution cost reduction
Attempt to develop improved product
Attempt to develop supplementary product
Unless product is of special importance to overall com-
petitive strategy, consider terminating production
5.3*
“
Product-by-value” analysis for products A, B, C, D, E:
Individual Total
Contribution Contribution
C Keep these D
D C
A, E Investigate B
B these for A
replacement E
5.4# Shown below is a house of quality for a sports watch in the
under $50 market. Students can find similar watches in stores or
on the Web. This house includes features and comparisons for
three options. Importance and rating of features are subjective and
just developed for this example.
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4. 58 CHAPTER 5 DESIGN OF GOODS AND SERVICES
5.5# For an existing organization, the student should build a
house of quality, entering the wants on the left and entering the
hows at the top—as in Problem 5.4. An example of a house of
quality for a lunch is shown at right:
5.6#
Source: American Supplier Institute; www.amsup.com/qfd/chart.html.
5. CHAPTER 5 DESIGN OF GOODS AND SERVICES 59
5.7# Individual answer for a bicycle customer in the style of
Problem 5.4.
5.9 A typical bill of material is shown here:
(a)
Bill of Material for a Pair of Glasses in a Case
Part Number Description Quantity
G1001 Sun Ban Large in Black Case 1
CBL101 Black Leather Case 1
BF101 Black Leather Front 1
BB101 Black Leather Back 1
BC101 Black Leather Pocket Clip 1
SBL101 Sun Ban Large Glasses 1
SFA101 Frame Assembly 1
SF101 Alloy Frame 1
RL101 Right Sun Ban Large Lens 1
LL101 Left Sun Ban Large Lens 1
LTA101 Left Temple Assembly—Large 1
LT101 Left Temple 1
LTH101 Left Temple Hinge 1
LTE101 Left Temple Ear Pad 1
RTA101 Right Temple Assembly—Large 1
RT101 Right Temple 1
RTH101 Right Temple Hinge 1
RTE101 Right Temple Ear Pad 1
S1001 Hinge Screws 2
(b) There are obviously a very large number of possibilities.
A Quiznos honey-bacon-turkey club, regular size, uses a
toasted 6 bun (white or wheat), two slices of bacon, 3
ounces of smoked sliced turkey, 2 Tbsp. shredded lettuce,
1 Tbsp. chopped onion, and 1/2 oz. honey-mustard sauce.
It is wrapped in a 12 square deli paper.
5.8# House of quality sequence for ice cream:
6. 60 CHAPTER 5 DESIGN OF GOODS AND SERVICES
5.10 An assembly chart for the eyeglasses is shown below:
5.11# Services need documents for the transition to production.
Creative students may have fun with this assignment, and you
may have students who have actually done “cold calls” for a firm
or the university and can discuss in detail the strong and weak
points of the scripts they used. Some scripts provide only the high
points of how to greet, warm up, ask, and close. Other scripts are
very explicit and provide the exact wording, with phrases to be
used to overcome objections.
7. CHAPTER 5 DESIGN OF GOODS AND SERVICES 61
5.12 Assembly chart for a table lamp:
5.13* Complete the bill of materials.
Bill of Material for “Chicken Caesar Salad”
Description Quantity
Chicken Caesar Salad 1
Salad 1
Whole roasted chicken, skinned 1
Torn romaine lettuce 1
41 lb
Red bell pepper strips 1 cup
Vinaigrette
Olive oil 3 tblsp
Garlic clove, crushed 1
Fresh lemon juice 1
21 tblsp
Worcestershire sauce 2 tsp
Dijon mustard 2 tsp
Sugar 1
4 tsp
Salt 1
4 tsp
Black pepper 1
4 tsp
Plain croutons 1
21 cups
Grated fresh Parmesan cheese 2 oz
Match each number in the assembly chart with corresponding
component or activity.
8. 62 CHAPTER 5 DESIGN OF GOODS AND SERVICES
5.14* Bill of material for a wooden pencil with eraser:
Description Quantity
Pencil 1
Wood half 2
Graphite rod 1
Band 1
Eraser 1
Yellow paint 1 gram
Glue 1 gram
5.15* Bill of material for a table:
Table
Table 1
Table Top 1
Frame:
Back 1
Front 1
Left Side 1
Right Side 1
Bracket 4
Bolt 4
Washer 4
Nut 4
Legs:
Legs 4
Casters 4
5.16* Bill of material for a computer mouse (GeniMouse):
Bill of Material for GeniMouse
Part Number Description Quantity
GM1001 GeniMouse 1
SC004 Phillips Head No.12 0.5 inch. Screw 1
TA101 Top Mouse Assembly 1
CB101 Center Button 1
CBC101 Center Button Clip 1
RB101 Right Button 1
LB101 Left Button 1
PB101 Palm Base 1
BA101 Base Assembly 1
IA101 Idler Assembly 1
IS101 Idler Spring 1
IR101 Idler Roller 1
MB101 Ball 1
BW101 Base Ball Washer 1
BP101 Base Rest Pads 5
BA101 Board Assembly 1
CA101 Cable Assembly 1
DB101 Digital Board 1
CW101 Control Wheel 2
GML101 GeniMouse Label 1
5.17* Sample bill of materials for a mechanical pencil:
ID Description Quantity
A1 Mechanical Pencil 1
B1 Top half 1
C1 Top casing 1
C2 Pocket clip 1
C3 Plunger cap 1
C4 Plunger 1
C5 Small spring 1
C6 Brass guide 1
C7 Brass Clamp 1
C8 Eraser 1
B2 Lower half 1
C9 Bottom casing 1
C10 Guide 1
C11 Rubber Finger Grip 1
5.18# (a)
For computer repair service, customer interaction is a strategic
choice.
(b) Parts (b) and (c) should be prepared in a style similar to
part (a).
5.19#
All 10 strategic OM decisions are impacted by where the process
occurs in the PCN diagram. Comparing just 1 of these 10 deci-
sions, product design:
(a) Sandwich manufacturer must commit to product
decisions based on historical data of user preferences,
implying more risk because of no immediate interaction
or feedback with the consumer.
(b) Direct interaction requires that the sandwich maker
must build a system and hire personnel capable of
making sandwiches for an end user who may literally
be coaching the sandwich maker (“more mustard, no
onions”) as the sandwiches are made.
(c) Sandwich buffet commits to purchase, prepare, and
sanitarily display the sandwich components that may
(or may not) be selected by the end user.
5.20#
Considering the computer repair options presented in Problem 5.18:
Moving to the left is likely to be most efficient in terms of
resources used (economies of scale), but there may be shipping
cost and shipping time. Also, customization may be complicated.
Moving to the right may be faster and lend itself to more
customization, but it may be less efficient. It may also provide
less competence (less training, specialized skills, and testing).
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