This document profiles John Milanski and his experience in UX research and design. It summarizes several of his projects across different industries: 1) For a medical equipment company, John conducted user research including interviews and prototypes to redesign a customer portal, doubling the number of users. 2) At another medical company, John led a team to visit hospitals and create workflows and prototypes for a nursing software product. 3) For a cardiac device company, John analyzed online forums to gather insights and guide the redesign of a product hardware update.