Solomon Makwela is a South African national with experience working as a Coffee Specialist and Assistant Manager at Nespresso, and currently as a Store Manager at Starbucks Rosebank. He has strong customer service, sales, and management skills. His career has included roles in customer relations, sales, stock management, and leading store operations at Starbucks. He is motivated to meet goals and solve problems, and strives to represent companies successfully.

1. Curriculum Vitae
Of
Solomon Makwela

2. Personal Details
Surname : Makwela
Name : Solomon Mokotla
Contact Number : 072 620 6551
Email : Makwelasolomon89@gmail.com
Nationality : South African
I.D Number : 8901245322087
Languages : English, Sotho, Zulu and Basic Afrikaans
Physical Address : Unit102
The Colosseum
41 Kruis
Johannesburg
2001
Secondary Education
School : Sandtonview School
Matriculated : 2008
Subjects : English, Afrikaans, Business Studies, Mathematical Literacy,
Tourism, Life Orientation and Visual Arts
Skills
- Good knowledge of Microsoft Office
- Highly computer literate
- Trained in customer relations & sales(direct sales of top to top of the line
products & services)
- Problem identification & solving
- Ability to multi-task

3. - Innovator
- Goal Achiever
- Trained in TQM (Total Quality Management)
Work Experience
Company : Nespresso
Position : Coffee Specialist (Sales)
Duration : 17 October 2011 – 1 September 2014 (Coffee Specialist)
Position : 1 September 2014-30 November 2015(Assistant Manager)
Company : Starbucks Rosebank
Position : Store Manager
Duration : 1 January 2016 to Present
Main Responsibilities
As a coffee Specialist I have to handle direct customer contacts with the appropriate
media among 3 families of activities (Customer Service, Technical
Assistance, and Customer Care)
• Registration of new customers, welcoming new members, creating their
account, presenting the club, taking the first order and reassuring customers
about the quality of their purchase
• Taking orders, customer identification, entering up to date information in the
system, checking orders in progress, reformulating order, cross- and up-
selling
• Understanding customer request. Dealing with complaints and coming up
with the most appropriate resolution.
Responsibilities of an Assistant Manager
• Act as an ambassador for the Nespresso brand in the boutique

4. • Attain the sales targets of the Boutique notably through attention and follow-
up
• Replacing the Boutique manager in all his daily administrative activities.
• Maintain a proactive approach towards the customers
• Maximise the sale of all the Nespresso products presented in the boutique.
• Actively manage the database on a daily basis and permanently update
customer records.
• Check payments in accordance with the defined procedure.
• Manage the presence of the coffee specialists and distribute their daily tasks.
• Manage stock
Responsibilities at Starbucks
• Recruiting, training, supervising and appraising staff
• Maintaining statistical and financial records
• Managing budgets and Assets of the store
• Strategic planning
• Promoting and Marketing
• Dealing with both customer and staff queries and complaints
• Daily Schedule of Staff
• Overseeing pricing and Stock control
• Meeting Sales targets and maximising profitability
• Comply with Health and Safety Regulations
• Propose Innovative ideas to increase sales
• Lead by example – making sure each shift runs smoothly
References
Name : Ceire Mulligan

5. Job Title : Manager (Nespresso)
Relationship : Manager
Contact : 074 976 6643
Name : Nadia Banard
Job Title : Starbucks Mall of Africa Manager
Relationship : Store Manager
Contact : 082 338 8047
Motivation
I am humanitarian to the core; I am naturally progressive and broad-minded. I am
enthusiastic about meeting my life’s set goals and do not shy away easily from challenges
that come my way.
I am talented in maintaining a balance, in terms of money and in general. I appreciate the
freedom to solve a problem.
I am unconventional as I believe in how tall I can stand.
I aspire to make part of a successful business; I give my All and hold high the Banner of The
Company I represent

6. Job Title : Manager (Nespresso)
Relationship : Manager
Contact : 074 976 6643
Name : Nadia Banard
Job Title : Starbucks Mall of Africa Manager
Relationship : Store Manager
Contact : 082 338 8047
Motivation
I am humanitarian to the core; I am naturally progressive and broad-minded. I am
enthusiastic about meeting my life’s set goals and do not shy away easily from challenges
that come my way.
I am talented in maintaining a balance, in terms of money and in general. I appreciate the
freedom to solve a problem.
I am unconventional as I believe in how tall I can stand.
I aspire to make part of a successful business; I give my All and hold high the Banner of The
Company I represent