Indiya Zeynu Adem is a sales professional based in Sharjah, UAE with over 5 years of experience in customer service and sales. She is seeking a position that allows her to interact with customers and work in a stable environment. Her experience includes listening to customer needs, maintaining relationships, advising on products, and recording sales information. She has worked at Time Machine Group and Al Shamsi Holding Group in roles focused on identifying opportunities, challenging objections, reviewing performance, and ensuring quality and delivery of products.

1. INDIYA ZEYNU ADEM
SHARJAH, UAE
MOB: 056 - 7974873
Email: indiyazeynu@yahoo.com
CAREER OBJECTIVE:
• To join an interactive organization that offers me a constructive workplace for
communicating and interacting with customers and people.
• To secure a position with a well-established organization with a stable environment that
will lead to lasting relations.
Professional Experience:
TIME MACHINE GROUP (BIG BRANDS FACTORY OUTLET)
(October 2014 -PRESENT)
Nature of Work:
• Listening to customer requirements and presenting appropriately to make a sale;
• Maintaining and developing relationships with existing customers in person and via
telephone calls and emails;
• Representing their company at trade exhibitions, events and demonstrations;
• Challenging any objections with a view to getting the customer to buy;
• Advising on forthcoming product developments and discussing special promotions;
• Checking the quantities of goods on display and in stock;
• Recording sales and order information and sending copies to the sales office, or entering
figures into a computer system;

2. • Reviewing your own sales performance, aiming to meet or exceed targets;
• Gaining a clear understanding of customers' businesses and requirements;
• Making accurate, rapid cost calculations and providing customers with quotations;
• Sells products by establishing contact and developing relationships with prospects;
recommending solutions.
• Maintains relationships with clients by providing support, information, and guidance;
researching and recommending new opportunities; recommending profit and service
improvement.
AL SHAMSI HOLDING GROUP
(October 2012- September 2014)
• Identify business opportunities and target markets.
• Challenge objections in order to get the customer to buy a product.
• Review self sales performance with a view to improve it.
• Follow up on service and / or product once the delivery has been made.
• Check quantity and quality of products prior to delivery.
• Record sales information and maintain customers’ records
Educational Attainment:
• Plus Two High School (Secondary)
• 10TH Class Shemeles Habeta Secondary School
PERSONAL INFORMATION:
• Born on 07th of September 1985 in Addis Ababa, 29 years of age; raised in Abente,
Single, and Muslim. With remarkable skills as follows:
Father’s name : Zeynu Adem
Nationality : Ethiopian
Sex : Female
Religion : Muslim
Marriage status : Single
Passport No : EP3257812
Visa status : Employment
Language known : English, Arabic, Amharic {Reading and writing}

3. Mother tongue : Amharic
I hereby certify that the above information is true and correct according to my beliefs and in the
best of my knowledge.
INDIYA ZEYNU ADEM
Applicant