Claire Hayes is a Regional Manager for WED2B Bridal, overseeing 6 stores in the Southeast. Previously she was the Store Manager for Pandora in Poole, where she helped set up and train the new team. She has 10 years of experience in retail management, sales, and team leadership. Her responsibilities include monitoring store performance, supporting managers, and developing business plans.

1. Claire Hayes
Regional Manager
PERSONAL DETAILS
Address: 64A Surrey Road
Flat 2 Tivoli Court
Westbourne
BH4 9HU
United Kingdom
Mobile: (+44) 07715564642
E-mail: clairehayes247@gmail.com
WORK EXPERIENCE
September 2015 – Present
Regional Manager- WED2B Bridal
Since joining WED2B in September I started by managing the largest store in the company in
Southampton. I am now the regional manager looking after 6 stores in the South East. We are
a high turnover business both in revenue and footfall. The stores have large teams of 11-16
staff members. Three of the stores in my region are the companies top performing and
busiest stores. I visit all stores weekly and help with establishing company policies and
guidelines, sharing best practise and supporting the store managers to develop their teams
and achieve KPI targets and deliver exceptional customer service. I have been heavily
involved in opening four of the six stores in my area- including staff recruitment, stock
management and manager training. My day to day responsibilities as Regional Manager
include: figures analysis of both my own store and regional stores, Stock Adjustments and
investigations, Health and Safety assessor for regional stores, HR contact for stores assisting
with disciplinary processes/recruitment and development, Monitoring KPIs (ATV, UPT and
conversion ) to develop business plan to push teams and achieve targets.
June 2014- September 2015
Store Manager- PANDORA
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2. I joined the Drakes group as their Poole Pandora store manager in June 2014. Drakes are a
Plymouth based family Jewellers who own PANDORA Jewellery franchises in the South. I
was part of the set up for their new Store which opened in Poole in September. It was a
fantastic experience as I could help organise a recruitment day and hire each team member
followed by training days I planned in the Bournemouth store. The focus was on the
PANDORA way of selling and brand expectations. Since the store has opened I have
nurtured a very sales focused team who are driven by KPIs. I feel it is important to have a
team focus as well as individual challenges and opportunities. My key responsibilities are:
Training and development: The team have monthly reviews in which we set goals and
focuses for the coming month and monitor their development. I also conduct two sales
observations a week to ensure the teams are maintaining the PANDORA standards. I also
have the team in for a monthly training sessions focusing on different areas of the mystery
shop criteria.
Targets: I set the team daily targets and challenges to help focus their attentions on our
figures to get us to target. I feel it is important for the team to focus on their figures and
understand the importance of their individual performance towards the success of the store.
January 2009 – June 2014
Gallery Coordinator and Sales Manager
I enjoyed working as the Art Gallery Manager for Whitewall Galleries. I oversaw a team of
Sales consultants and the sales performance of the gallery. In April 2010, I was promoted to
Gallery Manager on board the P&O cruise ships. I did this for
Key Responsibilities:
• Working to targets and motivating a team to achieve targets. My team is also graded
on their performance each month to ensure high standards are maintained
• Creating, marketing and hosting events within the Gallery to encourage sales
• Managing the administration of the Gallery
• Visual Merchandising – including stock rotation and managing stock levels.
• Selling, negotiating, creating urgency and gaining commitment on pieces with a
value from £500 up to £250k
• To ensure the Gallery is open and staffed every day
• Training new consultants to achieve the brand and industry standards
• Administration is key to the success of the gallery. We operate online till systems,
excel order sheets
September 2008-January 2009
(Whitbread Group) Costa Coffee Bournemouth-Assistant Manager
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3. Reason for leaving: I was recommended for the Art Consultant position at Whitewall Galleries
Work Placement 2007 (6 Month University Work Placement)- Conference Desk
- Conference planner
January 2003- Sept 2008:
(Whitbread Group) The Riverside, Christchurch - Supervisor, Host, Event
Planner, Waitress
EDUCATION AND QUALIFICATIONS
2003 – 2005: Twynham School, Christchurch, Dorset
3 A levels
English Literature C
Media Studies A
Photography B
1998 – 2002: Corfe Hills School, Broadstone, Dorset
GCSE (12 A* - C grades)
Maths C, English A, Science B
Experienced user of Microsoft Office programmes.
REFERENCE
Available on Request
PERSONAL PROFILE
I am a highly motivated, positive individual with a variety of work experience including
amongst other things management, sales, team training and development.
I am punctual, reliable and willing to learn, with a strong aptitude for the organisation
and prioritisation of workloads. I am adaptable and enjoy a challenge. I am not afraid of
responsibility and am comfortable in positions of leadership and can be trusted to work by
myself under my own initiative.
Being of a more extroverted, creative nature I enjoy preparing and presenting
presentations/information and therefore favour more direct face-to-face roles. I
am self-motivated and enjoy being organised however I can think on my feet when needed.
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4. I am looking for a role that would allow me the opportunity to make a positive
contribution to an organisation, offer me fresh challenges as well as the potential for personal
growth. My passion is business analysis: I enjoy the challenge of looking for ways to enhance
the business through KPIs and team development and training.
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