This document discusses social media, e-marketing, and how conversation media has evolved. It touches on key aspects of social media like many-to-many conversations, the importance of social value over aggressive individualism, and how social media has enabled social movements and flashmobs. Examples provided include Oprah Winfrey's first tweet, her large Twitter following, and how Twitter will change how we live. Facebook features like profiles, walls, newsfeeds, friends, groups, photos and videos are outlined. The rise of crowdsourcing is discussed along with examples of crisis response maps used during the Thai floods.