The webinar will include several demonstrations and discuss: • The Future of Social Media & Networking • Using Social ECM to Increase Business Results Without Increasing Cost • SharePoint 2010's Social Media Features • Implementing Policies & Procedures around SharePoint's Social Media Features • Solutions for Implementing Social Governance in SharePoint 2010 • Avoiding Social Media Pitfalls • Best Practices for Social Media in SharePoint 2010

1. Social Networking Features, Integration & Governance in SharePoint 2010 Webinar Series By:

2. Speakers Chris Riley ECM and Imaging Author Sr. ECM & Document Capture Architect ECMp, IOAp Chris Givens Microsoft SharePoint Author CEO, Architecting Connected Systems CISSP, CCNP, MCT, MCSE, MCSD, MCDBA, MCTS, MCITP, MCPD…

3. Agenda A sprinkling of demos throughout… Social Computing Usage, Characteristics & Business Benefits Social Computing in SharePoint 2010 Concerns & Governance Avoiding Pitfalls & Mitigating Risks Best Practices Q&A

4. Audience Survey What is your primary role inimplementing SharePoint 2010? Decision Maker, Influencer or Sponsor Admin or Architect Business Analyst or End User Consultant

5. What is Social Computing? Also Known As Social “ECM”, “Media”, “Networking” Typical first thoughts are: Keep up with Friends and Colleagues Interact with information via blogs, news, interests, things to watch Build Communities Keep close to Family Keep track of Job History Achieve a feeling of “I know what’s going on”

6. Usage & Behavior In the world there are: 6,654,038,735 people 1,978,357,198 of them are internet users 517,657,452 are Social Network users This means ~7% of the population uses social networks. If you’re not reaching out to them you can bet your competition is! Millions of people use Facebook, Twitter, LinkedIn & Personal Blogs on a daily basis Quick conversations are conducted publically on Twitter and Facebook - not Email! Facebook tends to be selective/exclusive Most people hide their personal lives from public view Few people accept work friend requests

7. Characteristics Rapid Information Exchange Instant Gratification Being Connected to the world Notifications Level playing field Input, feedback, voting Searchable people & content Creating/joining groups Content targeting

8. Business Benefits Content Management Lowers the cost of sharing and organizing content & information Surfaces knowledge and networks Identify the most popular & useful content Give your users the content they need & want! Productivity Fosters self-service Encourages adoption of other applications Employee skill identification & dissemination

9. Business Benefits - Cont’d Employee Satisfaction Builds Camaraderie Encourages employee input / engagement Spurs idea generation Enhanced Communication Interdepartmental Beyond the organization Business Continuity Marketing Awareness of products, cross selling, etc. Carries the message at the employee level

10. The Future of Social Computing Blurred lines between Social Media for Play & Work Combining Social Media in and outside the firewall Social Media Business Intelligence Creation of knowledgebases in real-time Automated Governance

11. How does SharePoint fit in? My Sites Status & Activity streams Note Board Issues Tags & Ranking Search Integration Metadata Service Application Reuse of common business taxonomy terms MUI – Mapping metadata to multi-languages Publishing of common Content Types

12. Social Media Features

13. Audience Survey What version of SharePoint are you using? WSS 3.0 MOSS 2007 SharePoint Foundation 2010 SharePoint Server 2010 (Standard or Enterprise) Not using SharePoint yet Don’t know

14. Social Computing Concerns “If you don’t build it, they’ll go someplace else” Don’t let your data go to Facebook, Twitter or MySpace - keep it inside the organization! Be Cautious, concerns include: Corporate Embarrassment Lost intellectual property Employee harassment New entry point for viruses and other attacks

15. Governance Issues But wait! There’s more! Privacy must be considered Picture usage (consent, corp. policy changes) What can be posted into an activity feed? Tagging is culturally disruptive Who can tag and bookmark? What will you let them tag? What is the usage of Rating content? Security trimming ON or OFF? Policies will need to be created/modified and employees educated on them!

16. Common Pitfalls Deploying Managed Metadata without Governance Who will manage the term stores? How many will you have (Corp, HR, IT)? Will you want to filter values? Deploying User Profiles without Governance Is the default privacy policies right for you? What information should be displayed? Are there any laws that prevent certain Employee information?

17. Tools to Mitigate Risk SharePoint Managed Metadata is NOT Filtered Users can tag items with any text they want This includes bad words! SharePoint User Profile data is NOT Filtered Users can enter any data into their profiles Status line, profile properties, etc. This includes bad words! Do you know how you are going to manage this? Find bad words, report on them, delete them

18. Social Computing Governance

19. Best Practices Develop policies for using Managed Metadata Determine who will be allowed to create and manage the data This isn’t MySpace, Facebook, or Twitter – it’s your job! Communicate this thru HR Training sessions Train users on SharePoint & usage policies! Utilize tools to implement Social Computing Governance SharePoint Filter

20. Downloadable Brochures Several handouts are available for download from LiveMeeting: SharePoint 2010 GamePLAN Enterprise Content Management GamePLAN SharePoint Composer & Maestro

21. Audience Survey What do you see as next steps? Plan a strategy for Social Computing in SharePoint 2010 Learn more about Social Computing governance, tools, etc. for SharePoint 2010 Deploy Social Computing features for SharePoint 2010 Integrate SharePoint 2010 with Public Social Media Networks

22. Resources and Q & A Assessment, Planning & Implementation Schedule a SharePoint GamePLAN engagement Contact us for guidance or assistance with SP2010 Learn more about SharePoint 2010 January Webinar: SharePoint Service Applications SharePoint Filter: http://www.sharepointfilter.com Online resources: Microsoft Site: http://tinyurl.com/SCInSharePoint Chris Riley’s Blog: http://blog.livinganalytics.com/ ACS: http://architectingconnectedsystems.com/ Contact Info@ShareSquared.com 800-445-1279 - Option 2