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SMB – the forgotten majority of UC? Trefor Davies, CTO of Timico, ITSPA Council Member  
ITSPA is the UK VoIP industry’s trade body, representing network operators, service providers and other businesses involved with the supply of VoIP services to business and residential customers within the United Kingdom     For further information about ITSPA or ITSPA membership, please consult our website: www.itspa.org.uk    
ITSPA has the following aims:   To encourage the innovation and development of the VoIP industry through the promotion of self-regulation and competition;	   To promote VoIP and Unified Communications as the viable alternative to traditional telephony services   To drive up standards by promoting best practice within the industry To foster trust amongst consumers through strong levels of consumer protection   To represent the voice of VoIP providers to Ofcom, the UK Government and the EU institutions to ensure a favourable environment for the growth for VoIP   To investigate solutions for industry relating, for example, to number portability, peering and interoperability    
Who are the Members: ,[object Object],     
What is an SMB? Wikipedia: EU definitions <10 employees  		"micro" <50 employees 		"small" <250 employees		"medium“ In the EU, SMBs comprise approximately 99% of all firms Globally SMBs account for 99% of business numbers and 40% to 50% of GDP.
2014 Distribution of UK UC market by # employees Forrester 2009, assumes £=1.6 $
UK PBX Market Source MZA Associates
Internet Routing Table Entries
The problem UC seeks to solve Source Sage
Components of UC Source Sage
Benefits increase with size
Hosted VoIP typical users per site
Source Illume Consulting
Ofcom Broadband Speeds Growth
Upload speeds have also grown 256k > 1.3Meg >2.3Meg (annex M) > 10 Meg   2 > 13 > 23 > 100 channels of G711   RT QoS being launched by BT in 2011
Standardisation - SIP Phones 2001
SIP Phones 2002
SIP Phones 2003
SIP Phones 2004
The SNOM IP Phone Portfolio
UC functions available - Skype
Jabber
Hosted Business Strength UC usually ties in with handset IP Phone 2004
UC portal
Conclusion UC is currently the domain of big Enterprise Hosted UC makes it accessible to all

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SMB – The forgotten majority of UC

  • 1. SMB – the forgotten majority of UC? Trefor Davies, CTO of Timico, ITSPA Council Member  
  • 2. ITSPA is the UK VoIP industry’s trade body, representing network operators, service providers and other businesses involved with the supply of VoIP services to business and residential customers within the United Kingdom     For further information about ITSPA or ITSPA membership, please consult our website: www.itspa.org.uk    
  • 3. ITSPA has the following aims:   To encourage the innovation and development of the VoIP industry through the promotion of self-regulation and competition;   To promote VoIP and Unified Communications as the viable alternative to traditional telephony services   To drive up standards by promoting best practice within the industry To foster trust amongst consumers through strong levels of consumer protection   To represent the voice of VoIP providers to Ofcom, the UK Government and the EU institutions to ensure a favourable environment for the growth for VoIP   To investigate solutions for industry relating, for example, to number portability, peering and interoperability    
  • 4.
  • 5. What is an SMB? Wikipedia: EU definitions <10 employees "micro" <50 employees "small" <250 employees "medium“ In the EU, SMBs comprise approximately 99% of all firms Globally SMBs account for 99% of business numbers and 40% to 50% of GDP.
  • 6. 2014 Distribution of UK UC market by # employees Forrester 2009, assumes £=1.6 $
  • 7. UK PBX Market Source MZA Associates
  • 9. The problem UC seeks to solve Source Sage
  • 10. Components of UC Source Sage
  • 12. Hosted VoIP typical users per site
  • 15. Upload speeds have also grown 256k > 1.3Meg >2.3Meg (annex M) > 10 Meg   2 > 13 > 23 > 100 channels of G711   RT QoS being launched by BT in 2011
  • 16. Standardisation - SIP Phones 2001
  • 20. The SNOM IP Phone Portfolio
  • 23. Hosted Business Strength UC usually ties in with handset IP Phone 2004
  • 25.
  • 26. Conclusion UC is currently the domain of big Enterprise Hosted UC makes it accessible to all