Attending this Roadshow will be of special interest to you if: You consider deploying IP Telephony You are looking to extend your mobile workforce You are looking to make your people more productive, processes more intelligent and Customers more satisfied.

1. Avaya is global leader in convergence and IP telephony – see why as they showcase their technology at the 2006 FIFA World Cup in Germany. Plus see a sneak preview of the soon to be release One-X Quick edition peer to peer plug and play IP telephony solution.

2. Graham Bunting – Distribution Director 28 th June 2006 The changing face of communications!

4. Avaya Worldwide We are a leading global provider of business communications applications, systems and services We are a $5billion company employing over 20,000 people in 90 countries and are supported by over 2,500 partners worldwide We help businesses achieve superior results by designing, building and managing their communications networks To date we have shipped over 9 million IP lines

7. Communications

14. Case study 1

15. Case study 2

16. Back up slides

17. Major Vendor Positions in Key Avaya Markets Worldwide Highlights (Through Calendar 1Q06) Telephony Applications Services Sources : [1] Dell’Oro; [2] Synergy Research; [3] MZA; [4] Gartner; [5] Frost & Sullivan; [6] Radicati Notes : * virtual tie Leader Share Position Share Position Share Position Share Position Share Position Period Metric Revenues 6% #3 NA NA NA NA 1% #20 6% #4 2004 WW CPE Maintenance [4] Revenues Revenues Revenues Ports Agents 9% #3 9% #4 22% #2 7% #5 26% #1 2005 Unified Communications [6] N/A N/A N/A N/A N/A N/A 10% #3 30% #2 2005 Outbound Dialers [5] 2% #7 19% #2 5% #5 11% #3 40% #1 2004 Call Centers [3] NA NA NA NA 28% #2 NA NA 34% #1 2005 Audio Conferencing [5] NA NA 17% #1 NA NA 5% #4 8% #3 2004 Voice Response [4] Lines Lines Lines * Revenues 7% #4 15% #3 5% #6 20% #2 34% #1 1Q06 Converged Telephony [2] 5% #7 16% #3 20% #2 13% #4 22% #1 1Q06 IP Telephony [2] 10% #3 12% #1 7% #6 9% #5 12% #1 1Q06 15% #2 9% #3 8% #6 8% #4 20% #1 1Q06 Enterprise Telephony [1]

19. Avaya in the UK UK & Ireland Headquarters are in Guildford with regional UK offices in London, Manchester, Scotland, Dublin, Uxbridge and Welwyn Garden City** We employ over 7200 people in EMEA with over 650 based in the UK. There are 4 R&D facilities in the UK: Guildford, Uxbridge, Welwyn Garden City & Dublin We are a leading provider of IP Telephony solutions in EMEA * . * Synergy Research Group ** SMBS HQ

20. Growth via Acquisition & Investment

22. What Do We Do? #1 Global Call Centre Provider * #1 UK Call Centre Provider * * MZA Contact Centres From Call Centre to Contact Centre Avaya has applications to enable small and large business to increase customer satisfaction and therefore profitability.

23. What Do We Do? Mobility Increase productivity and accessibility to colleagues, clients, and suppliers while staying connected - no matter where you are or what communications device you use 1 st to Market with a working fixed to mobile solution

24. Vision for IP-Based Business Communication TRADITIONAL Creating Business Value Stage 1 Stage 2 Stage 3 Cost Reduction Operational Efficiency Distributed Applications Security, Reliability CONVERGED Real-time Enterprise ANY NETWORK BUSINESS COMMUNICATIONS APPLICATIONS BUSINESS APPLICATIONS BUSINESS PROCESSES Business Agility Competitive Differentiation Process Improvement Customer Loyalty Employee Retention EMBEDDED NETWORK BUSINESS APPLICATIONS Intelligent Enterprise Intelligent Communications embedded into the fabric of business ANY NETWORK BUSINESS PROCESSES

26. UK Enterprise IP Telephony Market Share Source: Synergy EMEA Q4 2005 Enterprise Voice Market Shares Date: February 17, 2006 15.5 Mitel 4 19.1 25.5 26.7 4Q05 Market Share (Total Ports) % Cisco 2. 3. 1. Nortel Avaya Company

27. UK Contact Center Market Share Source: MZA Source : Gartner Dataquest: “Market Share: Contact Centers, Western Europe, 2004” by Terry Wright. August 12, 2005.” Gartner or Dataquest show Avaya No. 1 5 Cisco 4. 4 6 30 37 2004 Market Share (Total Agents) % Nortel 2. 5. 3. 1. Genesys Aspect Avaya Company