The document discusses smart and connected communities and how technology can help solve social problems. It provides examples of how technologies like telepresence and video can improve healthcare by providing remote access to experts, education through virtual classrooms, and energy through smart grids. The remainder summarizes a Cisco solution that uses remote expert pods to provide virtual government services, reducing costs and travel while improving citizen access to experts. Sensors and videoconferencing enable remote consultations, with examples of installations in Bologna, Italy.

1. Smart+Connected Communities
Is Your City Smart Enough?
Fabio Florio
Manager of Business Development
October 29, 2012
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1

2. Smart+Connected Communities:
Come cambiare le citta’ mettendo
al centro le persone
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2

3. Video
Will
Dominate
the
InformaBon
Flow
Global
Consumer
Internet
Traffic
(Annual)
486
Exabytes
Video Traffic
180
Exabytes
of
all
Consumer
Internet
Traffic
will
be
36
Exabytes
Video
in
2013
2007
2010
2013
Source:
Cisco
Visual
Networking
Index

4. Evolution of the Internet
Growth/
Value THE NEXT INTERNET
The Network Platform
Media Distributed
Collaboration
Experience Sustainability Virtualized
Platform
Platform Architecture
THE FIRST INTERNET
IP Network
Vertically Vertically
Data Messaging Price/ Data Messaging Price/
Integrated Integrated
Transport Platform Performance Transport Platform Performance
Architecture Architecture
MOBILITY / GLOBAL SCALE / CONTENT IN CONTEXT / RICH INTERACTION
Time

5. Challenges and technology trends
CHALLENGES TECHNOLOGY TRENDS
Aging Society
Social Networks
Unemployment/ Social decline
„Internet of Things“
Budget deficits Anywhere, Anything, Anytime
Education
Cloud Services
Green IT and Energy
Attractiveness
Personalization
Traffic Density in Mayor Cities
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5

6. Technology Helps to Solve Social Problems
CHALLENGE SOLUTIONS
E-Health
Aging society
Unemployment/ Social decline Virtual Citizen Services
Budget deficits
Distance Learning
Education
Modern Working
Green IT and Energy
Energy Efficiency
Attractiveness
Automation
Traffic Density in Mayor Cities
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6

7. Future
of
Healthcare
Face-­‐to-­‐face
care
unbound
by
distance
Streamlined
through
collaboraAon
Global
access
to
experts
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7

8. Future
of
EducaBon
Dynamic
learning
in
virtual
classrooms
Expanding
reach
of
instructors
to
remote
learners
Preparing
the
next-­‐generaAon
workforce
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8

9. Future
of
Energy:
Smart
Grid
IntegraAon
of
the
OpAmizing
supply
AcceleraAng
adopAon
power
grid
and
ICT
and
reducing
demand
of
renewable
sources
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9

10. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10

11. Smart + Connected Communities
ECONOMIC SOCIAL ENVIRONMENTAL
ASPIRATIONS of
Attractiveness ASPIRATIONS
Attractiveness of industrial location ASPIRATIONS
industrial location
Job creation Reduced costs Optimized operations
Smart Work Distance Virtual
Center Learning Experience Public Facility
Improved
Service Management
Development of new industries
Virtual Reduced Connected
costs Infrastructure
Video
Citizen Services Care at Monetization
a distance Public Spaces Surveillance
Infrastructure Convergence
Applications Services delivery
Operations Center
Interconnected Services Monitoring
Core & Shell Infrastructure for Building Building
Building Infrastructure Physical Security Network Automation
City Infrastructure Broadband Government Private Data Center
Network
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11

12. Government Careabouts
Project the image of modern government, deliver more services,
for longer hours, closer to citizen locations
Reach and engage
more citizens with
better quality services
Reduce service delivery
costs (for example, save
energy and real estate)
Increase government
and citizen productivity
Ensure greater
transparency and
consistency of services
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12

13. Citizen Careabouts
Easier and wider choice of access, less travel and waiting time
Access to public
services, anytime,
anywhere
Less travel and waiting
time dealing with
service experts
Multichannel options:
voice, web, video,
mobile, in-person
Equal inclusion,
regardless of location
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13

14. Smart+Connected Communities Approach
Cisco Remote Expert for Government Services
Bringing government services closer to citizens
Cisco® Remote
Online Help Contact Center Service Center Expert for
Government Services
• Need to be Internet • Long hold time • Time and cost of • Quick access to right
savvy • Experts not always traveling expert
• Often get generic available • Long queues • Less travel time
answers • Experts not always • Immersive,
• Information overload available collaborative
• Time consuming • Different contact experience
points for different • Hi-tech but light touch
issues
C97-718397-00 © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14

15. How the Solution Works
Step 1
C97-718397-00 © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15

16. How the Solution Works
Step 2
Citizen selects closest
Service Center to visit
Citizen enters remote
Service Center
POD Service POD POD
Center Service Service
inside Center Center
commercial inside inside
complex public bank
library
CENTRALIZED GOVERNMENT
RESOURCE AND DATA CENTER
C97-718397-00 © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16

17. How the Solution Works
Step 3
* Surveillance IP
Cisco® Video
* Expert in person
greets * DigitalDigital equipped with
signs
Camera
senses citizen‘s
citizen
via Cisco * Queue management
system
Cisco Media Players
provide information to citizens
entry and alerts TelePresence® enables citizen to select about services available and
centralized expert. System. the service they require queuing times.
Welcome to the,
and receive a unique
Service center. token number.
Please choose a
service & collect
your token TOKEN 5,
Please enter
40 % of our POD B
citizens are now
using the
G-POD services
Identified expert at the
centralized government
*Optional features
C97-718397-00 © 2012 Cisco and/or its affiliates. All rights reserved.
CITIZEN ENTERS
THE POD
center
Cisco Confidential 17

18. How the Solution Works
Step 4
Citizen enters
the POD
Citizen takes a seat Expert at the
and starts virtual centralized
consultation government center
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19. Technology in Action
Citizen’s view inside POD Expert’s view from desktop
Occupancy sensor Cisco TelePresence screen switches on
instantly activates the screen. automatically as the citizen enters the POD Cisco TelePresence® screen
enables instant connection and interaction with citizen, via high-quality
voice and high-definition video.
Document camera makes document
sharing simple Printer
placed below the table desk
Picture-in-picture (PIP) technology
allows expert to see the document via either the TelePresence screen or
Touchscreen the citizen’s actual view.
enables intuitive selection
of information and services Adjustable chair
.
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20. Inside the Lobby
Next 3424
Citizen enters
Optional solution add-ons
 Upon citizen’s arrival, sensor activates Cisco TelePresence® screen
instantly switches on as the
virtual reception. citizen enters the lobby.
Citizen is .
welcomed to the  Citizen is welcomed and directed to Occupancy sensor
automatically activates the screen.
Service Center take ticket from queuing system.
Citizen collects  While waiting to enter the POD, citizen
ticket from the watches information display.
queuing system
C97-718397-00 © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20

21. Inside the POD
Touchscreen
enables intuitive selection of
information and services.
.
Occupancy sensor
instantly activates the screen .
Cisco TelePresence® screen
switches on automatically as the
Document camera makes document citizen enters.
sharing simple.
Printer is
Adjustable chair placed below the table desk.
 Citizen enters POD
 Sensor activates session
 1:1 consultation starts
automatically
 No touching or pressing of buttons
 Sharing of documents via camera
 Printer available
C97-718397-00 © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21

22. Expert Side
Mr. Thomas Miller
Customer ID 3424
Consultation:
 POD activates session
SHARING  Automated process
OF  1:1 communication with expert
Cisco TelePresence® screen
enables instant connection and
DOCUMENTS  Sharing of documents with special
interaction with citizen
camera Document camera
makes document sharing simple
 Access to user case history, ability to
Picture-in-picture (PIP) take notes
allows expert to see the view of
the document camera
C97-718397-00 © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22

23. Expert Side
SHARING Closing:
OF  Citizen leaves the POD and posts the
completed form using the adjacent mailbox
DOCUMENTS (optional).
 Expert proposes that citizen fill out survey on
POD touch screen
PRINT EXIT  Video of the consultation is stored in the
cloud for future reference (optional).
C97-718397-00 © 2012 Cisco and/or its affiliates. All rights reserved.  Expert deactivates session. Cisco Confidential 23

24. Cisco Virtual Citizen Services:
Sperimentazione con il Comune di Bologna
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 24

25. Cisco Virtual Citizen Services:
Sperimentazione con Comune di Bologna
• Sistema GPOD installato presso la sede
comunale di P.zza Liber Paradisus
• Remotizzazione sportello URP al momento
ubicato esclusivamente in P.zza Maggiore
• Remotizzazione sportello URP - Ufficio
Relazioni con il Pubblico Polizia
Municipale, Via Enzo Ferrari, 42
Vantaggi:
• Possibilita’ per i cittadini di interagire con gli
operatori URP anche da sede distaccata
senza doversi recare nel centro storico
• Stesso livello di interazione e di qualita’ del
servizio
• Riduzione costi per personale e infrastruttura
di sportello
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25

26. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 26