The document discusses India's journey towards an inclusive information society through e-governance initiatives. It provides an overview of India's ICT sector facts and demographics. It then discusses key lessons learned from India's National e-Governance Plan including the use of public-private partnerships and case studies on e-procurement and the Madhya Pradesh Online project. The document concludes with recommendations for Moldova in implementing e-government including a focus on citizens, open platforms, and transforming bureaucratic government into a networked, learning government.
The NAO is changing its approach to respond to the UK government's digital transformation:
(1) GDS is leading a clear message that public services must be digital by default to empower the public and maintain quality as costs are reduced.
(2) Delivering this digital transformation is challenging and goes beyond just ICT, but it is central to the government's reform plans.
(3) In response, the NAO is analyzing digital services through the entire enterprise rather than just ICT projects, using business analytics methods, and building expertise in Agile delivery and governance.
This document discusses building smarter cities through increased instrumentation, interconnectivity, and intelligence. It provides examples of how smarter transportation, public safety, energy/utilities, healthcare, education, and government services can lower costs, improve services, and raise quality of life. Collaboration, standards, and open innovation are key to building long-term strategies for smarter cities. IBM solutions can help cities in areas like public safety, transportation, energy/utilities, healthcare, education, and government services.
Next-generation state Web portals are here now, bringing people closer to government
with more services, new designs and Web 2.0 social media capabilities. Read more about the creative ways in which states are using eGovernment Web sites to deliver services to citizens.
The document summarizes Moldova's e-Government transformation agenda to modernize public services and make them accessible online by 2020. Key goals include having electronic counterparts for all public services and 50% adoption of e-services. It outlines sector-specific e-services, shared e-services, and back-office projects covering areas like e-licensing, e-health insurance, and registry digitization. The initiatives aim to offer identification, authentication and payment options for online services through digital certificates, mobile authentication, and an e-payment gateway. Public services will be hosted on a shared cloud platform called M-Cloud to improve sustainability, security and reduce infrastructure costs. Open government initiatives include releasing open public data and improving transparency of expenditures
Benoit Felten - The Universal Connectivity Revolutionimec.archive
Diffraction Analysis is a consultancy combining the expertise of Tactis, a European NGA consultancy, and Benoît Felten, an NGA thought leader. It researches global next-generation access (NGA) trends to map transformations in the space. The document discusses the debate around public intervention in infrastructure deployment, arguing universal access is needed to fully leverage next-gen infrastructure for public services and the local economy. It also outlines implications for project philosophy, emphasizing ubiquitous infrastructure and coordinated services, and implications for project technology like reliance on open community networks over proprietary access.
IBM Vision on a Smarter City-17iunie2010Agora Group
1) Cities will increasingly determine the success or failure of our planet as more people live in cities. By 2050, 70% of the world's population will live in cities.
2) Smarter cities can infuse intelligence into core systems like transportation, healthcare, public safety, government services, and energy/utilities to improve services, experiences, and outcomes while lowering costs.
3) By instrumenting systems, interconnecting people and devices, and adding intelligence, cities can tackle challenges like traffic, disease, crime, and resource management in new, proactive ways.
Smarter govenrment moldova's governance etransformation strategy victor bodiu...moldovaictsummit
The document outlines Moldova's governance e-transformation agenda to modernize public services through digitalization. By 2020, it aims to have electronic counterparts for all public services, implement 12 new e-services per year, and reach 50% adoption of e-services. It also plans to rationalize and integrate existing information systems. Key initiatives include developing e-services in sectors like licensing, health, and taxes. Citizens will be able to access services and authenticate digitally. An e-payment system will allow public services to be paid for online. Services will be hosted on a shared "M-Cloud" platform using cloud computing. Open government initiatives aim to increase transparency through open data and online public consultations.
The NAO is changing its approach to respond to the UK government's digital transformation:
(1) GDS is leading a clear message that public services must be digital by default to empower the public and maintain quality as costs are reduced.
(2) Delivering this digital transformation is challenging and goes beyond just ICT, but it is central to the government's reform plans.
(3) In response, the NAO is analyzing digital services through the entire enterprise rather than just ICT projects, using business analytics methods, and building expertise in Agile delivery and governance.
This document discusses building smarter cities through increased instrumentation, interconnectivity, and intelligence. It provides examples of how smarter transportation, public safety, energy/utilities, healthcare, education, and government services can lower costs, improve services, and raise quality of life. Collaboration, standards, and open innovation are key to building long-term strategies for smarter cities. IBM solutions can help cities in areas like public safety, transportation, energy/utilities, healthcare, education, and government services.
Next-generation state Web portals are here now, bringing people closer to government
with more services, new designs and Web 2.0 social media capabilities. Read more about the creative ways in which states are using eGovernment Web sites to deliver services to citizens.
The document summarizes Moldova's e-Government transformation agenda to modernize public services and make them accessible online by 2020. Key goals include having electronic counterparts for all public services and 50% adoption of e-services. It outlines sector-specific e-services, shared e-services, and back-office projects covering areas like e-licensing, e-health insurance, and registry digitization. The initiatives aim to offer identification, authentication and payment options for online services through digital certificates, mobile authentication, and an e-payment gateway. Public services will be hosted on a shared cloud platform called M-Cloud to improve sustainability, security and reduce infrastructure costs. Open government initiatives include releasing open public data and improving transparency of expenditures
Benoit Felten - The Universal Connectivity Revolutionimec.archive
Diffraction Analysis is a consultancy combining the expertise of Tactis, a European NGA consultancy, and Benoît Felten, an NGA thought leader. It researches global next-generation access (NGA) trends to map transformations in the space. The document discusses the debate around public intervention in infrastructure deployment, arguing universal access is needed to fully leverage next-gen infrastructure for public services and the local economy. It also outlines implications for project philosophy, emphasizing ubiquitous infrastructure and coordinated services, and implications for project technology like reliance on open community networks over proprietary access.
IBM Vision on a Smarter City-17iunie2010Agora Group
1) Cities will increasingly determine the success or failure of our planet as more people live in cities. By 2050, 70% of the world's population will live in cities.
2) Smarter cities can infuse intelligence into core systems like transportation, healthcare, public safety, government services, and energy/utilities to improve services, experiences, and outcomes while lowering costs.
3) By instrumenting systems, interconnecting people and devices, and adding intelligence, cities can tackle challenges like traffic, disease, crime, and resource management in new, proactive ways.
Smarter govenrment moldova's governance etransformation strategy victor bodiu...moldovaictsummit
The document outlines Moldova's governance e-transformation agenda to modernize public services through digitalization. By 2020, it aims to have electronic counterparts for all public services, implement 12 new e-services per year, and reach 50% adoption of e-services. It also plans to rationalize and integrate existing information systems. Key initiatives include developing e-services in sectors like licensing, health, and taxes. Citizens will be able to access services and authenticate digitally. An e-payment system will allow public services to be paid for online. Services will be hosted on a shared "M-Cloud" platform using cloud computing. Open government initiatives aim to increase transparency through open data and online public consultations.
It was shared at Korea - China Government Internet Round Table and BizBar community in Kushu, Japan. Inspired by Dr. Jung Ji Hoon, supported by Jae Yeon Kim and summarized by Song Yuri
1. The document outlines Seoul's vision to become a U-City through expanded e-government services, ubiquitous infrastructure, and support for u-work.
2. It discusses the needs and objectives for u-work in Seoul to address issues like carbon emissions, energy imports, and economic changes.
3. The status of Korea's central government support for u-work is presented, including development of smart work centers, green IT policies, and targets to increase telecommuting in the public sector.
Korea has established over 250 information villages since 2001 to address digital and economic divides between rural and urban areas. The program provides home PCs, broadband access, and training to help villagers use ICT for e-commerce. This has led to substantial benefits like increased farm incomes as villagers sell produce online, higher standards of living as tourism increases, and energized rural communities participating in online clubs. The digital divide between rural and urban Korea has significantly closed as a result.
Oracle's solution for smart cities provides a complete end-to-end platform to help local governments modernize their IT infrastructure and improve service delivery management. The platform allows for integrated and shared city infrastructure, streamlined city operations, and a single point of access for external groups and citizens. Oracle can help local governments address challenges of the 21st century like adapting to changing demographics and providing more effective and efficient services with less resources.
Urban Systems Collaborative Seminar | John Reinhardt, City Forward and other ...urbansystemssymposium
City Forward is an IBM initiative that provides a web-based platform for visualizing and exploring open city data. It allows users to interact with data, engage in discussions, and share insights. The platform contains tools to turn raw data into meaningful visualizations and analyses to help reveal patterns and guide decision making. City Forward is intended to help citizens, practitioners, and local governments make more informed decisions about issues facing cities.
Inclusive Developmnet through Converged Public Services - Learnings from IndiaVikas Kanungo
This is generic presentation on e-Governance implementation and good practices made in 2011. The presentation was aimed at providing an overview on good e-Governance practices and principles to a ministerial delegation from Iraq invited by UNDP under South - South Exchange program. The author is an e-Governance expert and a senior consultant with The World Bank.
Reframing Web 2.0 as a Public Service for the Right to CommunicateSebastian Deterding
This document proposes conceptualizing the internet as a public service with 8 modules to ensure universal access and participation. It suggests 3 layers - content, logical, and physical - each with "right to read" and "right to write" aspects. Public services would cover essential modules, while civil society and Web 2.0 technologies fill remaining gaps by making content consumable and shareable with open protocols and hosting. Potential problems include safeguarding freedom of expression and critical infrastructure. Next steps are to extend the model beyond media and address privacy.
This document analyzes digital lifestyle segmentation of mobile subscribers based on their online activities. It identifies five distinct digital lifestyle profiles based on analysis of usage data from over 60,000 subscribers across multiple operators:
1. Info Seeker: Focuses on general web browsing. Generates 12% of traffic but represents 32% of subscribers.
2. Info Guzzler: Divides into those focused on general browsing and video streaming or on multiple personal activities. Represents 5% of subscribers but generates 5% of traffic.
3. Social Monitor: Tends to access social network content, social video, and VoIP. Represents 15% of subscribers and generates 9% of traffic.
4. Social Mingler
A presentation on Information and Facilitation Counters (IFCs), also known as Reception/Enquiry Office and what E-government can do about them, made in Indian Institute of Public Administration (IIPA), New Delhi on February 28, 2008.
Online government and its challenges including a preview of some of the UK's first attempt at analysing what real people wanted from online government via ukonline
Direct2Farm is a proposed mobile infomediary service designed by CABI to provide smallholder farmers in developing countries with actionable agricultural information through their mobile phones. The service would source high-quality content from various partners, reformat it for mobile delivery, and disseminate it to farmers to help improve yields, market access, and resilience to climate issues. A feedback loop would also capture real-time field data to enhance the information provided. The goal is to complement existing agricultural extension systems in a cost-effective and scalable way by leveraging mobile technologies.
Urban Systems Collaborative Webinar Series | Lyell Sakaue - IBM Smarter Citie...urbansystemssymposium
The Smarter Cities Challenge is a major IBM grant program launched in 2010 designed to enable up to 100 cities around the world to utilize IBM experts to become more vibrant places to live. Cities receive a team of 5-6 IBM experts for a 3 week engagement to develop a strategic roadmap with recommendations in a focused topic area like transportation, energy, or education. The program aims to extend IBM's brand, support city leaders, demonstrate the power of data-driven decision making, and provide experiential leadership development for IBMers.
This document discusses VPN technology as a solution for securing e-government systems and services. It begins with an introduction to e-government and the importance of security and privacy. It then provides an example of Ontario, Canada implementing a VPN solution for its justice department. The document discusses VPN tunneling protocols like PPTP, L2TP, and IPsec which create secure tunnels through public networks. It also covers remote access and intranet VPN scenarios. In summary, the document examines how VPNs can securely deliver online services for e-government.
The document discusses cross-industry innovation driven by cloud computing and the Internet of Things. It provides examples of how cloud computing has changed the role of networked devices from information processing to information handling. This new process flow enabled by cloud computing can be applied across many industries and business processes. The document also discusses examples of innovation in Japan, South Korea, and China driven by developments in cloud computing, the Internet of Things, and mobile technologies.
This document discusses e-government and citizen-centric transformation. It outlines major government trends like increasing pressure to provide more services with less funding and the need to integrate technology. The HP Public Value Framework is introduced to help design, implement and measure value-based government systems. It identifies drivers of public value like quality services, efficiency gains, trust in governments, and socioeconomic outcomes. The framework can help challenge views of e-government, resolve issues with ICT spending, and ensure value for money.
20100521 Laying down the building blocks for eGovernmentMiguel A. Amutio
This document discusses laying the building blocks for eGovernment in Spain. It outlines the different levels of government in Spain and the responsibility of the Department of Presidency for technological modernization. Key laws and frameworks are mentioned, including the Citizens Electronic Access to Public Services Act and the National Interoperability and Security Frameworks. Common infrastructures and services are described, such as the communications platform, electronic identity, validation services, and data intermediation. The importance of reuse and taking into account the European dimension are also highlighted.
The document discusses electronic payments and mobile money models. It notes that the Payment Innovations Team at the Gates Foundation is seeking to increase adoption of electronic payments as an alternative to cash. Two major USAID/GBI initiatives in 2012 will benefit NetHope members: the Better Than Cash Alliance public-private partnership, and agency-wide support for increased use of electronic payments by program partners. The document outlines the benefits of non-cash payments like cost savings, transparency, security, financial access, and innovation. It describes mobile money models and provides examples from programs in countries like Kenya, Haiti, Afghanistan, and Ghana. It discusses the opportunity for NetHope to do more work in mobile money and electronic payments through information sharing
The document profiles Amit Singhal, born in India in 1968, who gained computer science degrees from Indian and American universities and worked at AT&T Labs and Google where he oversaw search algorithms and rewrote Google's search engine in 2001. He was
The document describes an assessment tool called Mapping for Success that can be used to evaluate communities and help them progress towards becoming more intelligent communities. It provides an overview of the i-Canada program and its goals of using technology and collaboration to help Canadian communities thrive economically and socially. The tool works by assessing communities across various domains and indicators to understand their strengths, weaknesses and potential for improvement. It is intended to help communities develop strategies, measure their performance over time, and benchmark themselves against other communities.
It was shared at Korea - China Government Internet Round Table and BizBar community in Kushu, Japan. Inspired by Dr. Jung Ji Hoon, supported by Jae Yeon Kim and summarized by Song Yuri
1. The document outlines Seoul's vision to become a U-City through expanded e-government services, ubiquitous infrastructure, and support for u-work.
2. It discusses the needs and objectives for u-work in Seoul to address issues like carbon emissions, energy imports, and economic changes.
3. The status of Korea's central government support for u-work is presented, including development of smart work centers, green IT policies, and targets to increase telecommuting in the public sector.
Korea has established over 250 information villages since 2001 to address digital and economic divides between rural and urban areas. The program provides home PCs, broadband access, and training to help villagers use ICT for e-commerce. This has led to substantial benefits like increased farm incomes as villagers sell produce online, higher standards of living as tourism increases, and energized rural communities participating in online clubs. The digital divide between rural and urban Korea has significantly closed as a result.
Oracle's solution for smart cities provides a complete end-to-end platform to help local governments modernize their IT infrastructure and improve service delivery management. The platform allows for integrated and shared city infrastructure, streamlined city operations, and a single point of access for external groups and citizens. Oracle can help local governments address challenges of the 21st century like adapting to changing demographics and providing more effective and efficient services with less resources.
Urban Systems Collaborative Seminar | John Reinhardt, City Forward and other ...urbansystemssymposium
City Forward is an IBM initiative that provides a web-based platform for visualizing and exploring open city data. It allows users to interact with data, engage in discussions, and share insights. The platform contains tools to turn raw data into meaningful visualizations and analyses to help reveal patterns and guide decision making. City Forward is intended to help citizens, practitioners, and local governments make more informed decisions about issues facing cities.
Inclusive Developmnet through Converged Public Services - Learnings from IndiaVikas Kanungo
This is generic presentation on e-Governance implementation and good practices made in 2011. The presentation was aimed at providing an overview on good e-Governance practices and principles to a ministerial delegation from Iraq invited by UNDP under South - South Exchange program. The author is an e-Governance expert and a senior consultant with The World Bank.
Reframing Web 2.0 as a Public Service for the Right to CommunicateSebastian Deterding
This document proposes conceptualizing the internet as a public service with 8 modules to ensure universal access and participation. It suggests 3 layers - content, logical, and physical - each with "right to read" and "right to write" aspects. Public services would cover essential modules, while civil society and Web 2.0 technologies fill remaining gaps by making content consumable and shareable with open protocols and hosting. Potential problems include safeguarding freedom of expression and critical infrastructure. Next steps are to extend the model beyond media and address privacy.
This document analyzes digital lifestyle segmentation of mobile subscribers based on their online activities. It identifies five distinct digital lifestyle profiles based on analysis of usage data from over 60,000 subscribers across multiple operators:
1. Info Seeker: Focuses on general web browsing. Generates 12% of traffic but represents 32% of subscribers.
2. Info Guzzler: Divides into those focused on general browsing and video streaming or on multiple personal activities. Represents 5% of subscribers but generates 5% of traffic.
3. Social Monitor: Tends to access social network content, social video, and VoIP. Represents 15% of subscribers and generates 9% of traffic.
4. Social Mingler
A presentation on Information and Facilitation Counters (IFCs), also known as Reception/Enquiry Office and what E-government can do about them, made in Indian Institute of Public Administration (IIPA), New Delhi on February 28, 2008.
Online government and its challenges including a preview of some of the UK's first attempt at analysing what real people wanted from online government via ukonline
Direct2Farm is a proposed mobile infomediary service designed by CABI to provide smallholder farmers in developing countries with actionable agricultural information through their mobile phones. The service would source high-quality content from various partners, reformat it for mobile delivery, and disseminate it to farmers to help improve yields, market access, and resilience to climate issues. A feedback loop would also capture real-time field data to enhance the information provided. The goal is to complement existing agricultural extension systems in a cost-effective and scalable way by leveraging mobile technologies.
Urban Systems Collaborative Webinar Series | Lyell Sakaue - IBM Smarter Citie...urbansystemssymposium
The Smarter Cities Challenge is a major IBM grant program launched in 2010 designed to enable up to 100 cities around the world to utilize IBM experts to become more vibrant places to live. Cities receive a team of 5-6 IBM experts for a 3 week engagement to develop a strategic roadmap with recommendations in a focused topic area like transportation, energy, or education. The program aims to extend IBM's brand, support city leaders, demonstrate the power of data-driven decision making, and provide experiential leadership development for IBMers.
This document discusses VPN technology as a solution for securing e-government systems and services. It begins with an introduction to e-government and the importance of security and privacy. It then provides an example of Ontario, Canada implementing a VPN solution for its justice department. The document discusses VPN tunneling protocols like PPTP, L2TP, and IPsec which create secure tunnels through public networks. It also covers remote access and intranet VPN scenarios. In summary, the document examines how VPNs can securely deliver online services for e-government.
The document discusses cross-industry innovation driven by cloud computing and the Internet of Things. It provides examples of how cloud computing has changed the role of networked devices from information processing to information handling. This new process flow enabled by cloud computing can be applied across many industries and business processes. The document also discusses examples of innovation in Japan, South Korea, and China driven by developments in cloud computing, the Internet of Things, and mobile technologies.
This document discusses e-government and citizen-centric transformation. It outlines major government trends like increasing pressure to provide more services with less funding and the need to integrate technology. The HP Public Value Framework is introduced to help design, implement and measure value-based government systems. It identifies drivers of public value like quality services, efficiency gains, trust in governments, and socioeconomic outcomes. The framework can help challenge views of e-government, resolve issues with ICT spending, and ensure value for money.
20100521 Laying down the building blocks for eGovernmentMiguel A. Amutio
This document discusses laying the building blocks for eGovernment in Spain. It outlines the different levels of government in Spain and the responsibility of the Department of Presidency for technological modernization. Key laws and frameworks are mentioned, including the Citizens Electronic Access to Public Services Act and the National Interoperability and Security Frameworks. Common infrastructures and services are described, such as the communications platform, electronic identity, validation services, and data intermediation. The importance of reuse and taking into account the European dimension are also highlighted.
The document discusses electronic payments and mobile money models. It notes that the Payment Innovations Team at the Gates Foundation is seeking to increase adoption of electronic payments as an alternative to cash. Two major USAID/GBI initiatives in 2012 will benefit NetHope members: the Better Than Cash Alliance public-private partnership, and agency-wide support for increased use of electronic payments by program partners. The document outlines the benefits of non-cash payments like cost savings, transparency, security, financial access, and innovation. It describes mobile money models and provides examples from programs in countries like Kenya, Haiti, Afghanistan, and Ghana. It discusses the opportunity for NetHope to do more work in mobile money and electronic payments through information sharing
The document profiles Amit Singhal, born in India in 1968, who gained computer science degrees from Indian and American universities and worked at AT&T Labs and Google where he oversaw search algorithms and rewrote Google's search engine in 2001. He was
The document describes an assessment tool called Mapping for Success that can be used to evaluate communities and help them progress towards becoming more intelligent communities. It provides an overview of the i-Canada program and its goals of using technology and collaboration to help Canadian communities thrive economically and socially. The tool works by assessing communities across various domains and indicators to understand their strengths, weaknesses and potential for improvement. It is intended to help communities develop strategies, measure their performance over time, and benchmark themselves against other communities.
El documento menciona dos nombres de personas, Marta Vazquez Claramont y Rosa Pulido Barahona. También incluye el texto "EMPEZAMOS :)" que puede indicar el comienzo de algún proyecto o actividad conjunta entre estas dos personas.
This document discusses a vision for enabling mobile payments and applications in Moldova. It outlines how customers want secure and convenient access to funds anywhere. The conditions in Moldova, like cash dominance and remittances, create opportunities for mobile payments uptake. However, a lack of consensus among stakeholders and insular solutions have prevented development. The document proposes a mobile identity management system as a key enabler, and cites examples from other countries where cooperative models between industries, like banking and telecoms, have successfully launched mobile payment services. Coordinated effort across government, banking and telecoms is needed to implement a mobile identification system in Moldova.
The document discusses SIVECO Romania's efforts to improve education through innovative 3D and augmented reality technologies. It describes their AeL educational content which uses glasses-less 3D displays to bring learning objects to life. SIVECO is also applying multi-touch and augmented reality technologies in the classroom to enhance collaboration and make theoretical concepts more interactive and practical for students. The document outlines several awards the company has received for its educational solutions and technologies.
This document discusses Project CIVITAS, an eGovernment platform that provides cloud-based services for citizens and enterprises to communicate electronically with public sector organizations in Slovakia. It launched with 15 municipalities and over 370,000 citizens. The CIVITAS platform offers standardized eGovernment forms and services, and integrates with Scytl's eConsultation tool to enable online citizen participation in decision making. Key benefits include increased transparency, faster request processing, cost savings, and providing 24/7 government access.
It is programme of Indian government implemented under national e governance plan.how CSC will catalyze the social changes through internet in rural India?
The document discusses India's Common Service Centre (CSC) initiative, which aims to bridge the digital divide between urban and rural India through internet-connected kiosks in villages. The CSC scheme aims to empower rural communities by providing access to e-governance services, education, healthcare, agriculture resources, and other services. It outlines the technological, organizational, and service frameworks that support over 100,000 CSCs across India. The CSCs offer a wide range of government, private, and social services to rural citizens to catalyze social change and economic opportunities in rural areas.
The document discusses strategies for increasing internet access and reducing poverty through digital inclusion in Colombia. It outlines Colombia's plan to multiply internet connections by 4 times by 2014 to reach more households and businesses. The plan is governed by principles of public-private partnership and reducing barriers to expand infrastructure and access. The specific goals are to increase online government services, transition to paperless systems, and link all public entities to an electronic contracting system to improve transparency and civic participation.
This document discusses the role of e-governance in Bharat Nirman. It begins by defining e-governance and e-government, noting they aim to improve services to citizens and businesses through technology. It then provides details on India's National e-Governance Plan, including its scope, components like SWAN and CSCs, and associated budgets. Examples of e-governance applications in areas like power distribution are described. Critical success factors and impacts of e-governance like reduced corruption and improved access are summarized before concluding that e-governance can advance governance reforms if implemented properly.
This document discusses the role of e-governance in Bharat Nirman. It begins by defining e-governance and its goals of improving government services, interface with businesses, empowering citizens, and making government more efficient. It then provides details on India's National e-Governance Plan, including key initiatives like Common Service Centers, the State Wide Area Network, and State Data Centers. Examples of e-governance applications in areas like the power sector are described. Critical success factors and the impacts of e-governance like reduced corruption and improved access to services are summarized before concluding that e-governance can advance governance reforms but requires overcoming challenges in implementation.
This document discusses e-government, defining it as using information technologies to transform relations between government agencies and citizens, businesses, and other government arms. It outlines the phases of administrative reforms related to e-government and how e-government maps various factors like governance, ICT, business process reengineering, and citizens. The types and benefits of e-government for citizens, businesses, and government are presented. Challenges and policy recommendations for developing effective e-government are also discussed.
Information and communication technology (ICT) has become an integral part of governmental activities at the outset of twenty-first century. To transform Bangladesh into “Digital Bangladesh” by the year 2021 need to provide government services at the door steps of the rural people. UDC envisages for creating a knowledge-based society by functioning as an e-service delivery point to bring various government, commercial and social services to the doorsteps of rural people by reducing all the hassles. In the past, most of the rural people did not get proper services in proper time due to the traditional service delivery system in Bangladesh.
S2.3 [VNPT]-5G and the Digital Government-v1.4.pptxssuser21aa821
This document discusses 5G and digital government strategies in Vietnam. It outlines VNPT's vision to become a leading digital service provider and digital hub in Asia by 2025 and 2030. It describes VNPT's network infrastructure and role in developing e-government solutions. VNPT aims to build comprehensive technology capabilities and a digital ecosystem across areas like smart cities, healthcare, education and more to drive digital transformation. Key initiatives discussed include the Vietnam Data Exchange Platform and Innovative Digital Galaxy platform leveraging technologies like AI, blockchain, cloud computing and more.
The document discusses how information and communication technology (ICT) can help create a more sustainable society, with a focus on India's efforts. It describes how ICT can help reduce poverty by increasing opportunities, empowering citizens through access to government services and information, and creating general wealth. India has implemented a national e-governance program that establishes networks of common service centers across villages to deliver these services and bridge the digital divide. The program aims to empower rural communities through access to technologies.
E governance service delivery an assessment of community information centre p...Sudesh Sood
Paper presented at theRaja Rammohun Roy Library Foundation(RRRLF)-sponsored two day National Seminar on Public Libraries as community Information Centres,organised by the Punjab Library Association(Regd.) and Department of LIS ,Pbi. Univ. Patiala on 21-22"May'2012
The document discusses developing ICT strategy in Albania to increase transparency, accountability, and citizen engagement. It outlines:
- The objective to review and coordinate commitments for an information-based economy through coordinated execution of responsibilities.
- Examples of open government initiatives including publishing ministry expenses online and making property records digital.
- While local governments show willingness to develop e-governance, most still lack websites and staff dedicated to communications.
- Good practices using ICT at the local level include financial planning tools, e-services, and transforming governance through interactivity and online transactions. Further replication and standards are needed to speed digital transformation.
e-Government: Thoughts on Leveraging Technology for Organisational Excellence...Chinenye Mba-Uzoukwu
Given the size and import of the public sector across Africa's economies, it is clear that market-driven transformation however desirable, will be constrained by public sector alienated from and distrustful of technology. As a consequence, our countries fail to leverage the exponential value of a wholesale embrace of technology as an enabler, multiplier and accelerator of national development.
The document summarizes Kenya's ICT Master Plan for 2017. The plan aims to make Kenya Africa's most globally respected knowledge economy by 2017. It outlines strategic goals to connect every citizen through robust ICT infrastructure, make Kenya Africa's leading ICT hub, provide public services to all through ICT, and build a society based on knowledge. The plan focuses on enhancing public value, developing ICT businesses, and strengthening ICT to drive industry and support Kenya's Vision 2030.
1. A sustainable society meets the needs of the present without compromising the ability of future generations to meet their own needs. It exists in harmony with the environment.
2. India has implemented programs like the National e-Governance Program (NeGP) to improve governance and reduce poverty through information and communication technologies (ICT). NeGP aims to provide government services to rural citizens through 100,000 Common Service Centers.
3. The Common Service Centers (CSC) act as primary access points in rural India for delivery of financial, social and digital inclusion programs. CSCs are owned and operated by local entrepreneurs and aim to empower communities through access to services, education and opportunities for employment and business.
E-governance initiatives in India began in the mid-1990s with projects focusing on computerizing sectors like railways and land records, but these early projects had limited interactive features and revealed gaps requiring more comprehensive planning. The National e-Governance Plan launched in 2006 aimed to deliver services across domains but lacked integration. The new e-Kranti program approved by the government aims to transform e-governance through an integrated approach, leveraging new technologies, and reengineering government processes.
This document discusses good governance, challenges in India, and the vision and mission of the National eGovernance Plan (NeGP) in India. It outlines four tenets of good governance: collaboration, transparency, participation, and accountability. It then lists some key challenges for governance in India due to its large population, rural population, diversity, and federal democratic system. The vision of NeGP is to make all government services accessible to citizens locally with efficiency, transparency, reliability, and affordable costs. The document then lists some of the government organizations and "Mission Mode Projects" involved in e-governance initiatives in areas like banking, agriculture, land records, and more. It provides examples of the income tax e-filing system
Some examples to create awareness and sensitisation of use of ICT in Good Governance, in the context of India.
Presentation made for Students, Faculty and Staff of Dyal Singh College, Lodhi Road, New Delhi
Taipei City launched an integrated hotline in 1999 to provide citizens with access to city government services and information. Over time, the hotline expanded to connect over 200 government departments and handle core services within 40 minutes. Usage increased significantly to over 140,000 calls per month as the city integrated departments and improved response times. The hotline demonstrated Taipei City's focus on using ICT to better meet citizen needs and connect them to government services.
Similar to From Knowledge Economy to Inclusive Information Society. Experiences from Indian Journey (20)
The document summarizes an employment opportunity for a Driver & Administrative Assistant position with the Competitiveness Enhancement and Enterprise Development Project II (CEED II) located in Chisinau, Moldova. Main responsibilities include driving CEED II team members and consultants throughout Moldova using a project vehicle, assisting with basic office administration tasks and event organization, and assisting the project team leader. Qualifications sought include a valid driver's license, prior driving or office experience, strong interpersonal and communication skills, and fluency in Romanian and Russian with some English skills preferred.
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From Knowledge Economy to Inclusive Information Society. Experiences from Indian Journey
1. From Knowledge economy to Inclusive Information Society
…Experiences from Indian journey
Vikas Kanungo,
Chairman – The Society for Promotion of e-Governance, India
vikaskanungo@egovindia.org
Moldova ICT Summit, 2011
2. India – A brief snap Shot
ICT Sector Facts
787.23 million Mobile Subscribers 2,40,000 Local
Diverse
Languages,
at the end of Dec. 2010, more than Govt. Cultures,
Institutions Religions
800 million today. The overall Tele-
density in India reached 66.16
Urban tele-density at 147.88 and
rural at 33% at December 2010.
610 Districts 1.2 billion
35 States, UTs people
18.69 million Internet subscribers
at the end of Dec-10. Top 10 ISPs
6000 Blocks
together hold 95% of the total
Internet subscriber base.
638,000 Villages
10.99 million broadband
subscribers at the end of Dec-10
(Source: www.trai.gov.in)
2 Moldova ICT Summit, 2011
8. National e-Governance Plan – Key Mission Mode
Projects (MMPs
Core & Infra
Projects (27)
Projects
Integrated
Central(9) State (11) SDC SWAN
( 7)
•Income Tax • e-BIZ • Agriculture
CSC SSDG
• Central Excise • EDI • Land Records - I & II
• Passports/Visa • India Portal (NLRMP)
• Immigration • Transport
• Common
• MCA 21 • Treasuries
Service Centres
• Unique ID (UID) • Commercial Taxes
• NSDG
• Pensions • Gram Panchayat
• e-Office • e-Courts
• Municipalities
Industry Initiative • e-Procurement • Police
• Banking
• Employment Exchange
• Insurance
• e-District
Moldova ICT Summit, 2011
9. Issues for E Government Projects
Traditional Contracting has challenges
Low Accountability & Commitment of Contractor
Huge Risk for Government
No Incentive for improvement
Technological intensiveness and obsolescence
Strategic control of Government
Interoperability of solutions
Change management and Business Process Re-engineering
Sustainability of the solution
Exit management
Moldova ICT Summit, 2011
10. PPP Models
Passive Passive Public
Private Investment
Investment Joint Ventures
Equity, Debt
Govt Co-ownership
Guarantees
Bonds Co-responsibility Fully
Grants
Private
Fully Public Sector
Sector For-profit
Non-profit
Building
Traditional Service Build,
Public Agreeing awareness
Contract Operate and framework
Contracting Operate and Invest
Design Build Regulatory
maintain BOT Dialogue
Lease Concession Convenants
Public Investment Responsibility Private
Provider Government Role Enabler & Regulator
Moldova ICT Summit, 2011
13. Public Procurement in an Indian state -
Background
Procurement worth $ 2 billion per year in AP “Of government projects
that fail, more than 50 per
Discrimination and delays in tenders cent of those failures are
ensured during the
Cartels to suppress competition procurement process and
leadership need to
Physical threats to suppliers recognize they can and
must do something about
Tampering of bids the problem.”
Human touch points throughout the cycle John Kost,
Managing Vice President,
Lack of transparency Gartner Research
Delays in Tender evaluation and contract award
Moldova ICT Summit, 2011
14. Case Study
e Procurement E Procurement Project Objectives
Economies of scale through consolidated purchases
Reduced cost of doing business for Government
Level playing field and “fair” competitive platform for the suppliers
Curtail the Procurement Life Cycle for increased Transparency
Suppliers only need to maintain “Single Point of Contact with multiple Buyers”
Availability of sufficient Data to carry out micro-level spending analysis
Efficient Monitoring and controlling of end to end Procurement Cycle
Self-sustaining initiative … not necessarily a profit making business
Moldova ICT Summit, 2011
15. Case Study
e Procurement Financial Model
The PPP model is of the Built Owned and Operate (BOO) type.
The private operator invested on Solution, Technology and Infrastructure.
Government shared the tender fees collected from the bidders with the operator.
Incentives for Usage
Pilot Phase : Cost to government with ‘No Cost’ to Bidders
Rollout Phase : Cost to Bidders with ‘No Cost’ to government departments
Ensured easy acceptance from Bidders in the early stage
Speedy roll out across government departments in the later stage
Moldova ICT Summit, 2011
16. Case Study
e Procurement Benefits Realized
Within 30 months, users included
8 Government departments
13 Public sector Units
51 Municipalities
5 Universities
Reduction in Tender Cycle Time
From 90-135 days to 35 days
Instant access to all tenders
Increased Transparency
Cost Savings
Moldova ICT Summit, 2011
17. Case Study
e Procurement Critical Success Factors
Presence of strong Political and Bureaucratic Leadership
Effective Training and Change Management plan
Training of users was very effective
Nurturing CIOs as Change Agents and Project Champions helped
Public Private Partnership was helpful in
Scaling up the transactions during roll out
Private partner had resources to meet the challenge.
Sound Business Model for Pilot and Rollout Phases
Dedicated project teams from both the service provider and the Government
24X7 help desk, strong security features and MIS
Moldova ICT Summit, 2011
18. Case Study: MP Online
Project Objective Project Highlights
To provide one-stop shop services to all the
citizens of MP, any service, anywhere, and •A Joint Venture of GoMP (11%) & TCS
any time (89%)
•No investment in infrastructure
•No IT trained manpower deployed by Govt
•No cost to any Govt Department
Current Status •Reduction in number of interfaceds( G2C)
1. Project is in operation mode •Integration with CSCs
2. MP Online Kiosk Network – 7113
3. More than 5.8 million transactions
Achievement from the initiatives Challenges and Issues faced
1. 24 x 7 service availability
2. Increased transparency 1. Connectivity in Rural Areas
3. Reduction in costs incurred by the 2. Change Management of the ecosystem
departments
Moldova ICT Summit, 2011
19. MP Online
PAYMENT OPTIONS
SERVICES ACCESSED DIRECTLY BY THE CITIZEN SERVICES ACCESSED VIA A KIOSK
• Using a Credit Card – Visa or Master card • Using Cash
• Using a Debit Card – Visa Debit or Maestro Card
• Using Net banking – State Bank of India, FOR KIOSK TOP-UPS
Axis Bank,
State Bank of Indore • Using Cash
• Using pay-in slips – Axis Bank, State Bank of India • Self top-up – State Bank of India,
State bank of Indore,
Axis Bank,
Union Bank of India
Moldova ICT Summit, 2011
20. PPP
PPP – The Lessons
Snapshot PPP – The Fundamentals
PPPs are concerned with Services, not assets
The government does not need to own infrastructure to deliver services
PPPs are a procurement option, not a novel method of developing public
infrastructure
PPP policy sits alongside other procurement methods – i.e. conventional, outsourcing,
leasing etc.
Suitable to some public projects, not all projects
PPPs are not “new money”
Service outputs must be paid for, whether directly (e.g. service usage) or by
appropriation
Must therefore be affordable – either to users (service users) or to the Budget
Unlike privatization, PPPs usually involve the provision of new infrastructure
Moldova ICT Summit, 2011
21. PPP – The Lessons
Sharing of risk
Private party bears significant financial, technical and operating risk
Promise of a sustained service
Capital investment and capacity building
Significant private capital deployed for citizen services or use of already developed
capabilities
Building capacities for servicing at a faster pace
Joint ownership
Well defined roles and responsibilities
Clarity in ownerships and other terms
Full control by Government over Key data
Strategic Control of Government
Can not be outsourced
Moldova ICT Summit, 2011