The document discusses how instrumented, interconnected, and intelligent systems can help cities optimize outcomes through insights gained from analyzing data patterns and managing information. It provides examples of how predictive analytics have helped reduce crime rates, streamline transportation systems, and transform social services. The overall message is that smarter cities can increase prosperity by using data to make better decisions, anticipate problems, and coordinate resources effectively.

1. Andreas Lundgren
Manager of IBM Society Engagement Programs
Mobile: 070-7931458
Email: andreas.lundgren@se.ibm.com
Smarter Planet
Driving prosperity through insight and integration
© 2010 IBM Corporation

2. IBM – hundred years of experience
427 000 IBMers 5 Nobel prizes
Transformed to a services Most patents for 19 years
company
84 years in Sweden
Our R&D Budget
© 2010 IBM Corporation

3. Smarter planet is about a continuing
transformation enabled by some important
technology and societal changes:
Instrumented Interconnected Intelligent
We can measure, People, systems and We can analyse and derive
sense and see the objects can insight from larger and more
condition of communicate and diverse sources of
practically everything. interact with each other information, to predict and
in entirely new ways. respond better to change.
© 2010 IBM Corporation

4. © 2010 IBM Corporation

5. We are experiencing the reality of global integration.
The world is connected
ECONOMICALLY.
SOCIALLY.
TECHNICALLY.
A series of shocks:
Climate change Energy geopolitics Global supply Financial Crisis
chains
Plus rapidly evolving and ongoing significant trends:
Changing demographics Empowered consumers and Impact of technology
citizens
© 2010 IBM Corporation

6. The city is a microcosm of the major challenges and
opportunities facing the planet today—intensified and
accelerated. Here, all
man-made systems come together and interact with
one another.
Government
Services
Public Safety Transportation
Energy and
Education
Utilities
Telecommunications Healthcare
© 2010 IBM Corporation

7. Aging infrastructure requires city action
Water Transport Energy
Municipalities lose as much A major traffic jam in China A blackout in the Northeast of
as 20% of their caused gridlock for 60 miles the US affected over 55
water through leaks. and lasted ten days million people.
© 2010 IBM Corporation

8. Increased revenue gaps inhibit action
© 2010 IBM Corporation
Source: Research Brief on America’s Cities, National League of Cities, Sept, 2009

9. Addressing priorities through a systems approach
Government
Challenges Administration
Population Growth
Aging infrastructure
Public Safety Transportation
Declining tax revenue
Energy and
Opportunities Education
Utilities
Economic Development
Quality of Life Social Services Healthcare
Sustainability
© 2010 IBM Corporation

10. Technology can help increase prosperity
Turning Information
into Insight
Integrating systems to
deliver outcomes
© 2010 IBM Corporation

11. We can collect information from almost everything
30 billion 1 billion 85%
RFID tags Camera phones in Of new automobiles will
embedded into our existence able to contain event data
world and across document accidents, recorders collecting
entire ecosystems damage, and crimes travel information
Instrumented Interconnected Intelligent
11 © 2010 IBM Corporation

12. We can predict problems and respond quickly
15 petabytes 1 petaflop 1 square kilometer
Of new information Or one quadrillion Of granularity for weather
generated every day and operations per second prediction can be modeled
can now be managed can be calculated and measured
Instrumented Interconnected Intelligent
12 © 2010 IBM Corporation

13. We can coordinate people and resources effectively
2 billion 4 billion 1 trillion
People on the Mobile phone Connected devices in
internet by 2011 subscribers globally the “internet of things”
Instrumented Interconnected Intelligent
13 © 2010 IBM Corporation

14. A System-of-System approach gives
results
Predictive analytics In Delft, developing
Smart metering in helped slash Data analytics helped enhanced flood
Malta helps Richmond’s crime cut crime prediction and
citizens pay only protection systems for
for the energy they rate by 40% 35% in NYC
coastal areas and river
use in one year deltas
In downtown Stockholm
In Taiwan, smart traffic systems helped Peak energy
reduce gridlock by loads fell by 15%
99% Miami-Dade
County Public
20% when IBM helped
Schools have homes in the Pacific
of smarter IBM helps Amsterdam Airport
increased Northwest talk straight
trains run
on time academic Schiphol move 20 million to the grid
achievement more bags every year with a
across the board smarter baggage system
© 2010 IBM Corporation

15. The smartest cities communicate and integrate beyond
city hall
Hospitals
Businesses
Development Governance
Universities Services Services
Utilities
Human Infrastructure
Services Services
Non-profits
Citizens
Engaged citizens, empowered
universities and enabled businesses
help drive overall economic growth
© 2010 IBM Corporation

16. A Smarter City is one that increases prosperity by…
Using information to make insightful decisions
Predicting problems to resolve them proactively
Coordinating its resources to operate effectively
Give personlized with high QoS were ever the citizen is
© 2010 IBM Corporation

17. Smarter cities are cities that drive sustainable economic
growth by…
Leveraging information
to make better
decisions Anticipating problems
to resolve them
proactively
Coordinating resources
…increasing the value cities generate for
to operate effectively
their citizens in a rapidly changing
economic and urban world
© 2010 IBM Corporation

18. Smarter Cities
Ibm.com/thesmartercity
© 2010 IBM Corporation

19. Appendix
© 2010 IBM Corporation

20. These solutions leverage information in a new way
Unique value realized
Leveraging our Smarter
Planet to transform
outcomes
Optimize
Analyze
3 Outcomes
Manage
2 Patterns
1 Data
User of Smarter Planet capabilities
© 2010 IBM Corporation

21. Information helps to optimizing infrastructure utilities
• Focused on improving services to
residents and visitors
• Identified that 33% of the wastewater
efforts addressed 1.4% of residents
• Expanded approach to public works,
utilities, park operations, airport, traffic
• Began delivering service levels for gas
leaks, wastewater backup, main breaks
Increasing responsiveness to citizens, identifying systemic issues, reducing
costs, and improving planning & forecasting
© 2010 IBM Corporation

22. Transforming social services with information
Reducing benefits overpayment, improving appeals litigation, and increasing
productivity for 1,200 case workers.
© 2010 IBM Corporation

23. Enhancing experience by predicting tourist flows
Improving tourism experience, integrating with local business,
enhancing predictive analysis of tourist flows
© 2010 IBM Corporation

24. Using information to predict crime
• Rank had increased from 9th to 5th most
dangerous city in the U.S.
• Employed predictive analysis for officer
deployment & risk management
• Generated easy-to-read crime maps every
four hours
• Violent crime decreased 32% first year,
another 40% second year
Increasing efficiency in resource deployment, Drastically reducing violent
crime-rates, Increasing impact of new officers
© 2010 IBM Corporation

25. Integrating multiple systems to streamline transport
• Struggled with 5 million people on an
island smaller than New York City
• Developed integrated fare processing
system across all public transport
• Gained insight into rider usage which
enabled increased route optimization
• 80% reduction in “lost” revenue, 2% cost
reduction, 3X capacity increase
Improving transport system capacity, Optimizing routes,
Streamlining service to riders, Increasing usage
© 2010 IBM Corporation