Unified Communications Presentation

1. Cisco IT Collaboration
Rich Gore
23 March 2011
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1

2. Collaboration…
• 68,000 employees -- 45,000 contractors -- 130+
Extranet partner companies
• 350 locations in 440 buildings in 90 countries
• 22M calls / yr. at 30+ IP Contact Centers
• 300,000 UC end devices (phones, softphones, mobile
devices, etc)
• 1010+ Telepresence units, 64% utilized; 30,000
Telepresence meetings per month
• 600,000 Webex meetings, 110 Million conferencing
minutes / month
• 2.4 Million intranet web pages; 42,000 Wiki pages
• 2,000 new videos uploaded / month; 120,000 views /
month
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2

3. Collaboration…
• 68,000 employees -- contractors -- 130+ Extranet partners
• 350 locations in 90 countries
• 440 buildings
• 22M calls / yr. at 30+ IP Contact Centers
• 980+ Telepresence units
• 300,000 UC end devices (phones, softphones, mobile, etc).
• 2.4 Million web pages; 42K Wiki pages
• 110 Million conferencing minutes / month
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3

4. Enterprises Challenged to Keep Pace
Technology Users Taking
Designed for the Old Matters into Their
World Own Hands
Enterprise Employee
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4

5. Wikis Discussion
RSS Forums
IM
Social
Bookmarking
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5

6. The CIO Is Caught In The Middle
Enterprise Employee
Demands Demands
 Standards, “I want Facebook for
Compliance the Enterprise...”
 DR Strategies “I’m going to do it
whether you
 Security support it or not...”
 Operational “Why can’t I get
Excellence access to…”
 QoS, SLAs
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6

7. The Role of IT: Synchronization
Control Chaos
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7

8. Four Trends Driving Collaboration
• Continuous
Connectivity
• Virtualization
• SOA
•Social Software
Technology
• Globalisation
• Scale  Speed • Employee Mobility
• Empowered Employees • Real-time Content and Video
Mobility
• Consumer-like Business • Device Proliferation
Capabilities
• Green • Work Anywhere, Anytime
•Economic Pressures
Content
• Current Content
- Email, PowerPoint
• New Content
- Wikis, blogs
• Video
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8

9. IP Mobile Customer Enterprise
Communications Telepresence Conferencing Messaging Social Software
Applications Care
On-Premise Hybrid SaaS
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9

10. Telepresence Data
 1010+ rooms at Cisco
 In 241 cities in 59
countries
 909,000 meetings
 191,000 avoided travel
 $817 M travel cost
avoided
 $306 M productivity
cost savings
 441 Metric tons
emissions avoided
© 2010 Cisco and/or its affiliates. All rights reserved.  64% Avg. Utilization
Cisco Confidential 10

11. •20,000 global participants
•90 countries, 270 cities
•211 million air miles avoided
•88 hrs of consecutive events
•Streaming video
• Integration of 7 technologies
•90% cost savings
•Highly engaged employee
experience
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11

12. Enterprise/Scheduled to Personal/Ad-hoc
Meeting Room and 1,200 H.323 Video Phone / PC based
Industrial Video Conferencing units Video Advantage
Conferencing units at home and office Webex, Movi, EX90,
for office / home Telepresence…
Reference Points
• Video conferencing at Cisco had very slow growth until ease-of-use and
quality improved
• Today Cisco generates hundreds of thousands of video conferencing
minutes per month
• Integration of Tandberg solutions likely to increase that significantly
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12

13. • 700K meetings / mo. (5M
minutes / day)
• 68% usage increase in 12
months
• Full migration activities took
45 days
• Included testing ,backup,
readiness
• Actual account migration
took 2 weeks
• 87K users now with single IM
solution
• Significant usage
increase over previous IM
• Business to Business IM
federation
• Changes policy and
process
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13

14. Enterprise/Scheduled to Personal/Ad-hoc
Meeting Room and 1,200 H.323 Video Phone / PC based
Industrial Video Conferencing units Video Advantage
Conferencing units at home and office Webex, Movi, EX90,
for office / home Telepresence…
Reference Points
• Video conferencing at Cisco had very slow growth until ease-of-use and
quality improved
• Today Cisco generates hundreds of thousands of video conferencing
minutes per month
• Integration of Tandberg solutions likely to increase that significantly
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14

15. Webex Conferencing
 600,000 Webex meetings /
month
 110 Million conferencing
minutes / month
 About 10% video enabled
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15

16. Telepresence Data
 1002+ rooms at Cisco
 In 245 cities in 60 countries
 893,000 meetings
 194,000 avoided travel
 $804M travel cost avoided
 $291 M productivity cost
savings
 434 Metric tons emissions
avoided
 64% Avg. Utilization
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16

17. WebEx Client User Experience
Video of the active speaker
from the TelePresence room in
widescreen display
Video of participants
joining via WebEx
Integrated participant list with
active speaker indication
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17

18. 1,138 deployed today (started Sept
2010)
5,000 predicted by end of CY2011
This may scale to 20,000 if we enable our entire sales force
Deployment delayed due to:
– Capability enablement (interop)
– WAN Bandwidth concerns
Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 18

19. 558 deployed today
(started Sept 2011)
1500 deployed by end
of CY2011
Deployment delayed due to:
– Capability enablement
(interop)
– WAN Bandwidth concerns
Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 19

20.  14000
Videos
 2000 more
/ month
 120,000
views /
month
 23 x
growth in
one year
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20

21.  7,000 Active
Wikis
 42,000
pages
 8 x growth
since 2008
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21

22.  3000 +
entries
 30-60
more /
month
 550,000
views /
month
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22

23. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23

24. eLearning
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 24

25. Workforce Services Today
HR Services (Comp, Staffing, Finance Services (Payroll,
Benefits, Learning, HR Support) Stock, 401k, Procurement)
Functionally Driven
WPR Services (Cafes, IT Services (Mobility,
Shipping, Facilities) Computing, Network, IT Support)
Difficult to find & navigate
Many are event driven
Underlying content
missing, incorrect or
outdated
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25

26. Information: Many Sources. One View.
Integration
Personal with
Dashboard Directory to
show
Integration Experts
with Tagging
and Ratings Personal
Communities
Integration
with Show Integration
and Share with related
Communities
Integration
Soon –
with relevant
integration
blogs and
with UC /
discussion
Webex
forums
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 26

27. Collaboration Experience - Booth C1
www.cisco.com/go/collaborationexperience
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 27

28. Thank you.
Cisco on Cisco
www.cisco.com/go/ciscoit

29. Cisco Global Clusters
EMEA
Amsterdam,
London,
Brussels
MPLS Network
San Jose Boxborough
Tokyo
RTP
Bangalore, Bahrain
India
Dallas
Hong Kong
Singapore
Sydney
Johannesburg
Cisco CUCM Clusters Cisco Backbone WAN
Campus IPCC 10 Gigabit Ethernet – 10 Gbps
WAN Voicemail OC48 - STM16 - 2.5 Gbps
OC12 - STM4 - 622 Mbps
Extranet Conferencing OC3 - STM1 - 155 Mbps
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 29