Brief overview of the findings and practical issues encountered by a formative evaluation of codesign in the Smart Cities project. There is an associated guideline document available through the smartcities account

1. Co-design Workshop Edinburgh27 April 2011

2. ReminderSmart Cities is... A network of North Sea e-Government leaders transformational e-Government Strategies aiming to deliver innovative and excellent public services with documented improved quality of life and enhanced competitiveness With an academic and research network to support and help Using processes of co-design supporting e-services development Creating A transferable methodology customer-centred, personalised, information-rich and geolocated services co-designing new customer services, wireless applications and strategies for take-up and multi-channelling. 2

3. Political interest in co-design Groningen’s Mayor Peter Rehwinkel: “ to enrol customers in co-design of services… to lower costs of failure” 3

4. Co-design in Smart Cities Wide range of meanings Who’s involved Tools & techniques Some lessons

5. What does ‘co-design’ mean? Concrete work with another partner ie more than information sharing A change in mindset moving from what the technological developments can do, to what the stakeholders want A wholesale change in service design a transformation of services involving working with end users (or agencies that work with them) 5

6. Who is involvedTypes of involvement: Horizontal 6 Working with colleagues Smart Cities partners Neighbouring municipalities Ties with language in project objectives

7. Who is involvedTypes of involvement: Vertical 7 Working with stakeholders Other departments Suppliers Agencies Citizens Stakeholder involvement can be legally required

8. Tools & techniques Meetings Workshops Focus groups Surveys as alternative to focus group Mass survey of needs On specific issues Stakeholder meetings Process mapping / customer journey mapping Ateliers 8

9. Some issues & lessons 9 Think about related terms Mainstreaming, citizen engagement, participation, knowledge management Organisational maturity ‘Know thyself’ Requirement for long term, trust-based relationships Its not a one night stand (or a solitary activity) Communication & sharing Case studies Reports Workshop

10. Today is about… Using the results… …and learning more 10