Competency Based Interview Skills
Workshop Objectives
§ Enhance your current interview skills
§
§

§ How to complete a competency application form
§

§ How to respond to interview questions
§

§

§ Develop excellent body language skills
§
§

§ Practice in a safe learning environment
Group Exercise
§ What is a competency based interview?
§
§ What is the difference between
competency based and other
approaches to interviewing?
§
§ How can you structure your response?
What are Competencies?
“Defined as the behaviours (and where
appropriate, technical attributes) that
individuals must have or must acquire
to perform a job effectively”
CIPD 2012
What are Competency Frameworks?
§ Collection of competencies linked together
ideally without much overlap, and describe
what is important in a job
§

§ Mainly of behavioural elements but also
include professional and technical
competencies
§
Competency Framework
How we provide leadership
and direction
§ Setting Direction
§ Leadership
§ Managing
performance
§

How we manage ourselves
§ Managing our own
work
§ Developing our own
capabilities
§ Communicating with
impact

How we work with others
§ Collaborating in a
political
environment
§ Influencing Outcomes
§ Meeting Customer
Needs
§ Respect for Diversity
and Equality
How we move forward
§ Problem solving and
Decision Making
§ Managing Change
§ Achieving Results
Benefits of Competency Framework
Job Design
& Grading

Recruitmen
t&
Selection

Career
Pathing

Potential
Assessment

Performance
Management

Succession
Planning

Reward
Management

Training &
Development
Competency Based Interviewing
§ Best predictor of a candidate's future
performance is his/her past
performance
§

§ Asks candidate to describe things they
have actually done rather than
what they would do in a given situation
§

§ Avoids sterotypes
Competency Based Approach
Assess candidates against essential criteria and
competency
§ Past behaviours and performance
§ Learning from past behaviours
§ Future adaptability to new post
§ Knowledge and understanding of issues in
relation to post
Approaches to Interviewing
Traditional
§ Fact finding
§ About candidate’s background

§ Theoretical
§ How you would implement or do something

§ Hypothetical/Situational
§ How would you deal with a hypothetical situation

Competency Based
§

Allows candidates to prove their suitability for the job by quoting
examples of actual behaviour
§ Give us an example when……
§ Describe an occasion when……
§ Tell us about a time when……..
Your Examples
§ Place emphasis on evidence of outcomes
§ Things you have done that you are proud of
§ Situations you have handled particularly well
§ Ways you have contributed to the success of
your organisation
§ Be conscious of your current work
§ Start writing them down
Assess
§ Which are the most relevant to this
application?
§

§ Have you covered the essentials?
§ Which ones have made the most
difference?
Application Forms
Effective:

Ineffective:

§ “I led a review to re§ “The introduction of
design the planning
waiting list
and performance
management
management
techniques……. The
arrangements in my
introduction of new OT
area. I gained
clinics means
agreement of other
that…….”
organisations to set up §
………….”
§ “The most significant
§
efficiency achieved to
§ “I was responsible for
date has been in the
managing the
reduction of costs
development of a new
associated with
service”
sickness absence in
CBI Questions
Allows candidates to prove their suitability
for the job by quoting examples of actual
behaviour
§ Give us an example when …
§ Describe an occasion when …
§ Tell us about a time when …

§
Preparation Tips
§ Research
§ Prepare written responses
§ Assemble hard evidence – past achievements
§ Review your personal goals
§ Check references
§ Positive mind-set
The Interviewee

The Panel
§ Eye contact
§ Use of hands
§ Movement
§ Posture
Body Language Interviewee
To do
§ Smiling
§ Unbuttoning your coat
when sitting
§ Open hands
§ Leaning forward in your
chair
§ Chin up
§ Firm handshake
§ Good eye contact

To avoid
§
§
§
§
§
§
§
§
§

Fidgeting
Pulling on your ear
Clenched hands
Touching or covering
part of your face
Chin down
Playing with your hair
Looking down or never
making eye contact
Crossing your arms
Body Language Panel
Observation of the audience is useful as
it gauges:
§ Attention
§
§

§ Agreement
§ Disagreement

§ Boredom
Don’t over analyse body language – some people
just fold their arms because they fold their arms!
Voice

Language
On the Day
§ Time your arrival

§ Recover from a poor
first impression

§ Create a positive first
impression

§ Sell yourself

§ Opening conversation

§ Manage your nerves

§ Get comfortable but not

§ Body language

too comfortable

§ Interview dress code
§
Top Tips
§
§
§
§
§
§
§
§
§
§

Do your homework – there is no shortcut
Structure your answers (SBO or STAR)
Practice (and get feedback)
Listen
Caution! – “I was involved” “I participated in”
Stay positive
Motivation – why do you want the job?
Think yourself into the post
Don’t make assumptions
Common Interview Mistakes
n

Lack of preparation

n

Inappropriate dress

n

Talk too much/too little

n

Fuzzy facts

n

Bad mouthing previous
employer

n

Not answering the
question
Contact Us
Una McSorley
una@marcommcfs.co.uk
028 90 817067

www.marcommcfs.co.uk

Slides cbi

  • 1.
  • 2.
    Workshop Objectives § Enhanceyour current interview skills § § § How to complete a competency application form § § How to respond to interview questions § § § Develop excellent body language skills § § § Practice in a safe learning environment
  • 3.
    Group Exercise § Whatis a competency based interview? § § What is the difference between competency based and other approaches to interviewing? § § How can you structure your response?
  • 4.
    What are Competencies? “Definedas the behaviours (and where appropriate, technical attributes) that individuals must have or must acquire to perform a job effectively” CIPD 2012
  • 5.
    What are CompetencyFrameworks? § Collection of competencies linked together ideally without much overlap, and describe what is important in a job § § Mainly of behavioural elements but also include professional and technical competencies §
  • 6.
    Competency Framework How weprovide leadership and direction § Setting Direction § Leadership § Managing performance § How we manage ourselves § Managing our own work § Developing our own capabilities § Communicating with impact How we work with others § Collaborating in a political environment § Influencing Outcomes § Meeting Customer Needs § Respect for Diversity and Equality How we move forward § Problem solving and Decision Making § Managing Change § Achieving Results
  • 7.
    Benefits of CompetencyFramework Job Design & Grading Recruitmen t& Selection Career Pathing Potential Assessment Performance Management Succession Planning Reward Management Training & Development
  • 8.
    Competency Based Interviewing §Best predictor of a candidate's future performance is his/her past performance § § Asks candidate to describe things they have actually done rather than what they would do in a given situation § § Avoids sterotypes
  • 9.
    Competency Based Approach Assesscandidates against essential criteria and competency § Past behaviours and performance § Learning from past behaviours § Future adaptability to new post § Knowledge and understanding of issues in relation to post
  • 10.
    Approaches to Interviewing Traditional §Fact finding § About candidate’s background § Theoretical § How you would implement or do something § Hypothetical/Situational § How would you deal with a hypothetical situation Competency Based § Allows candidates to prove their suitability for the job by quoting examples of actual behaviour § Give us an example when…… § Describe an occasion when…… § Tell us about a time when……..
  • 11.
    Your Examples § Placeemphasis on evidence of outcomes § Things you have done that you are proud of § Situations you have handled particularly well § Ways you have contributed to the success of your organisation § Be conscious of your current work § Start writing them down
  • 13.
    Assess § Which arethe most relevant to this application? § § Have you covered the essentials? § Which ones have made the most difference?
  • 14.
    Application Forms Effective: Ineffective: § “Iled a review to re§ “The introduction of design the planning waiting list and performance management management techniques……. The arrangements in my introduction of new OT area. I gained clinics means agreement of other that…….” organisations to set up § ………….” § “The most significant § efficiency achieved to § “I was responsible for date has been in the managing the reduction of costs development of a new associated with service” sickness absence in
  • 15.
    CBI Questions Allows candidatesto prove their suitability for the job by quoting examples of actual behaviour § Give us an example when … § Describe an occasion when … § Tell us about a time when … §
  • 16.
    Preparation Tips § Research §Prepare written responses § Assemble hard evidence – past achievements § Review your personal goals § Check references § Positive mind-set
  • 17.
  • 18.
    § Eye contact §Use of hands § Movement § Posture
  • 19.
    Body Language Interviewee Todo § Smiling § Unbuttoning your coat when sitting § Open hands § Leaning forward in your chair § Chin up § Firm handshake § Good eye contact To avoid § § § § § § § § § Fidgeting Pulling on your ear Clenched hands Touching or covering part of your face Chin down Playing with your hair Looking down or never making eye contact Crossing your arms
  • 20.
    Body Language Panel Observationof the audience is useful as it gauges: § Attention § § § Agreement § Disagreement § Boredom Don’t over analyse body language – some people just fold their arms because they fold their arms!
  • 21.
  • 22.
    On the Day §Time your arrival § Recover from a poor first impression § Create a positive first impression § Sell yourself § Opening conversation § Manage your nerves § Get comfortable but not § Body language too comfortable § Interview dress code §
  • 24.
    Top Tips § § § § § § § § § § Do yourhomework – there is no shortcut Structure your answers (SBO or STAR) Practice (and get feedback) Listen Caution! – “I was involved” “I participated in” Stay positive Motivation – why do you want the job? Think yourself into the post Don’t make assumptions
  • 25.
    Common Interview Mistakes n Lackof preparation n Inappropriate dress n Talk too much/too little n Fuzzy facts n Bad mouthing previous employer n Not answering the question
  • 26.

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