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Introduction into communication ,[object Object],[object Object],Oktobar 2008. Kragujevac
Methods of work on training ,[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac
Why this way of working? ,[object Object],[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac
The need for knowledge  ,[object Object],[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac
SUBJECTS ,[object Object],[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac
Goals of day one ,[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac
THE CONCEPTION OF  COMMUNICATION ,[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac
Functions of communication ,[object Object],Oktobar 2008. Kragujevac
TYPES OF COMMUNICATION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac
THE ELEMENTS OF COMMUNICATION ,[object Object],SENDER COMMUNICATION CHANEL RECIEVER Oktobar 2008. Kragujevac
BUSINESS COMMUNICATION ,[object Object],[object Object],Oktobar 2008. Kragujevac
The principles of business communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac
[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac
[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac
INFORMATION/MESSAGE FLOWS IN BUSINESS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac
SOME OF THE POSSIBLE  ANSWERS ,[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac
[object Object],[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac
[object Object],[object Object],Oktobar 2008. Kragujevac
TYPES OF COMMUNICATION WEBS ,[object Object],[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac
PERSONAL ABILITY OF COMMUNICATION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac
Attributes of individuals that disrupt successful communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac
Overcoming hold-ups and conflicts in communication ,[object Object],October 2008. Kragujevac
Objektives ,[object Object],[object Object],[object Object],October 2008. Kragujevac
Clash/Conflict ,[object Object],[object Object],October 2008. Kragujevac
Causes ,[object Object],[object Object],[object Object],October 2008. Kragujevac
Obstructions and breaks in communication ,[object Object],[object Object],[object Object],[object Object],[object Object],October 2008. Kragujevac
Prepreke i prekidi u komunikaciji  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],October 2008. Kragujevac
Confict styles and their consequences ,[object Object],[object Object],[object Object],[object Object],[object Object],October 2008. Kragujevac
Answers to conflict: ,[object Object],[object Object],[object Object],[object Object],[object Object],October 2008. Kragujevac
Styles of Behaving ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],She cares for other people, but she knows to take care of herself, too; direct, assertive, does not offend other people’s feelings, needs and rights. She deals with problems and conflict situations well. October 2008. Kragujevac
Constructive conflict ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],October 2008. Kragujevac
Destru ctive conflict ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],October 2008. Kragujevac
Obstacles to successful communication ,[object Object],[object Object],[object Object],[object Object],[object Object],October 2008. Kragujevac
How to achieve a desired result/outcome ? ,[object Object],[object Object],[object Object],[object Object],October 2008. Kragujevac
[object Object],[object Object],October 2008. Kragujevac
TECHNIQUES OF SUCCESSFUL COMMUNICATION   ,[object Object],[object Object],October 2008. Kragujevac
TECHNIQUES OF SUCCESSFUL COMMUNICATION – ACTIVE LISTENING ,[object Object],[object Object],[object Object],[object Object],October 2008. Kragujevac
THE VALUE OF ACTIVE LISTENING ,[object Object],October 2008. Kragujevac
WHAT WE CONSIDER TO BE SUCCESSFUL COMMUNICATION ,[object Object],[object Object],[object Object],October 2008. Kragujevac
  HOW SHOULD WE SPEAK IN ORDER TO MAKE EVERYONE TRULY LISTEN TO US? ,[object Object],[object Object],[object Object],October 2008. Kragujevac
WHAT DOES TRULY SUCCESSFUL COMMUNICATION DEMAND ,[object Object],[object Object],[object Object],[object Object],October 2008. Kragujevac
SEGMENTS OF “LANGUAGE ACCEPTANCE” ,[object Object],[object Object],[object Object],October 2008. Kragujevac
FORMS OF ACTIVE LISTENING ,[object Object],[object Object],October 2008. Kragujevac
FORMS OF ACTIVE LISTENING ,[object Object],[object Object],October 2008. Kragujevac
FORMS OF ACTIVE LISTENING ,[object Object],[object Object],October 2008. Kragujevac
COMMON MISTAKES IN ACTIVE LISTENING ,[object Object],[object Object],[object Object],[object Object],[object Object],October 2008. Kragujevac
THE RISKS OF ACTIVE LISTENING ,[object Object],[object Object],October 2008. Kragujevac
AN EXERCISE OF ACTIVE LISTENING ,[object Object],[object Object],[object Object],October 2008. Kragujevac
THE CONTEXT OF COMMUNICATION What is useful to know about another country? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],October 2008. Kragujevac
Forbidden or taboo topics in business communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],October 2008. Kragujevac
Basic  prerequisites for communication between two different cultures ,[object Object],[object Object],[object Object],[object Object],October 2008. Kragujevac
Example :  Italy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],October 2008. Kragujevac
LITERATURE ,[object Object],[object Object],[object Object],[object Object],October 2008. Kragujevac
FORMS OF BUSINESS COMMUNICATION ,[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac
SUBJECTS ,[object Object],[object Object],[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac
MEETING  –  BASIC RULES ,[object Object],[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac
FIVE SIMPLE STEPES TO EFFICIENT MEETINGS ,[object Object],[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac
STEP ONE ,[object Object],[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac
STEP TWO ,[object Object],[object Object],Oktobar 2008. Kragujevac
STEP THREE ,[object Object],[object Object],Oktobar 2008. Kragujevac
STEP FOUR ,[object Object],[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac
STEP FIVE ,[object Object],Oktobar 2008. Kragujevac
FOR THE END ,[object Object],Oktobar 2008. Kragujevac
HOW TO DEVELOP THE SKILL OF PRESENTATION ,[object Object],[object Object],[object Object],[object Object],[object Object],negativelyOktobar 2008. Kragujevac
TYPES OF WRITTEN BUSINESS COMMUNICATION ,[object Object],[object Object],Oktobar 2008. Kragujevac
BUSINESS LETTER ,[object Object],[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac
PARTS OF THE BUSINESS LETTER ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac
MEMORANDUM ,[object Object],[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac
E - mail ,[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac
THE  WEB ,[object Object],[object Object],[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac
CHAT ,[object Object],[object Object],Oktobar 2008. Kragujevac
LITERATURA ,[object Object],[object Object],Oktobar 2008. Kragujevac
[object Object],Oktobar 2008. Kragujevac
SUBJECTS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac
TYPES OF COMMUNICATION Oktobar 2008. Kragujevac
[object Object],[object Object],Oktobar 2008. Kragujevac TYPES OF COMMUNICATION
TYPES OF COMMUNICATION Oktobar 2008. Kragujevac
[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac TYPES OF COMMUNICATION
[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac TYPES OF COMMUNICATION
[object Object],Oktobar 2008. Kragujevac TYPES OF COMMUNICATION
[object Object],[object Object],[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac TYPES OF COMMUNICATION
Oktobar 2008. Kragujevac
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac CHANELS OF NONVERBAL COMMUNICATION
Oktobar 2008. Kragujevac
Oktobar 2008. Kragujevac
[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac BODY LANGUAGE
Oktobar 2008. Kragujevac
Oktobar 2008. Kragujevac
[object Object],[object Object],[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac Distance and orientation
INSTEAD OF A CONCLUSION Oktobar 2008. Kragujevac Business communication besides allowing us to work on accomplishing the goals and assignments of our company, also participates in the creation of the hole image of the company.
LITERATURE ,[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac

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