IT4IT is a reference architecture developed by The Open Group to help organizations better manage their IT operations and deliver business value. It describes the components and activities that make up an IT value chain, including strategy, portfolio management, development, delivery, and support. The presentation argues that IT4IT could become more widely adopted than ITIL due to its comprehensive approach and ability to address new IT initiatives around cloud, DevOps, and other trends. For IT4IT to succeed, the presentation recommends applying its principles consistently across all areas of IT using its value chain framework as a single lens. This would help break down silos and allow different parts of IT to work together more effectively.
This document discusses using the IT4IT framework to deliver business value and improve communication between IT and business stakeholders. It provides examples of how several global companies have used IT4IT to identify business pain points, optimize value streams, and deliver regular value improvements. The presentation argues that focusing on business value rather than technical architecture helps IT better meet the needs of different generations and improves relationships with the business.
Tony Price and Craig Alexander from HPE Software Services will present on transforming IT through an IT4IT framework. They will discuss how consumer demands are rapidly changing and requiring IT to be better, faster, cheaper and safer. They will also cover how the reference architecture of IT4IT can be used to transform IT and view it through the lens of an IT value chain. The IT4IT standard provides a model for the structure, information, and functions of IT.
What Is IT4IT? – An Introduction To A New Standard
The IT industry has long lacked a complete end-to-end management standard, one that includes architecture, project, portfolio, service, and operations management. It’s a challenge, one that the IT4IT standard has been designed to address. IT4IT is the first end-to-end, vendor-neutral reference model for IT management and its systems. This session will give you a comprehensive overview on the history, positioning, and content of IT4IT and show you how to make it a reality for your organisation.
Advanced traditional IT departments, with silos organised around deep disciplines, policies, and processes, won’t work for tomorrow’s world. Most IT departments with specialist groups that speak their own dialect, struggle to agree on shared goals and values. Because of this, it’s hard to deliver optimal business outcomes. This session will help you break down the barriers and harness the power of IT4IT, a high-level standard for managing the whole of IT with an enterprise service-centric architecture.
The document provides an overview of the IT4IT reference architecture, which defines end-to-end integrated value streams for IT operations. It describes the five main value streams - Strategy to Portfolio, Requirement to Deploy, Request to Fulfill, Detect to Correct, and their associated phases and activities. It also maps HPE software products to the components of the reference architecture.
In November, IT4IT(TM) 2.0 was released to the IT industry. In this webinar, Michael Fulton, President, CC&C Americas and member of Open Group IT4IT Forum Steering Committee, will share his perspective on IT4IT and what it means to the IT industry and how you as an individual can take advantage of it within your career
IT4IT real life examples & myths and rumors dispelledTony Price
The document discusses myths and rumors about IT4IT and provides examples of how IT4IT can be applied in real-world situations. Some myths addressed include that IT4IT will replace other frameworks like ITIL and COBIT. The document advocates applying the IT4IT reference architecture and value chain perspective to help integrate existing IT management standards and break down silos across different parts of the IT organization.
The IT4IT framework provides a prescriptive reference architecture for managing the business of IT. It seeks to address challenges such as a lack of cooperation across IT, insufficient tool integration, and an inability to gain insight. The IT4IT reference architecture defines the functional, service, and information models needed to manage IT through four value streams that map to the IT value chain. It aims to help organizations accelerate outcomes, increase availability and savings, and reduce budget overruns and time to release. The framework is an open standard developed by The Open Group to help IT functions better support digital transformation and changing consumer demands.
Architecting Next Generatio IT Operating Models Using IT4IT and SFIASukumar Daniel
The document summarizes an architecture initiative undertaken by Action Research Foundation to transform an organization's IT operating model. The initiative involved applying TOGAF and IT4IT frameworks to architect the next generation service provider organization. Key aspects included establishing an architecture capability, governance processes, and iteratively developing visions and architectures. The delivered solution established function and people management services to improve alignment and establish an innovation ecosystem needed for the target operating model of a customization studio.
This document discusses using the IT4IT framework to deliver business value and improve communication between IT and business stakeholders. It provides examples of how several global companies have used IT4IT to identify business pain points, optimize value streams, and deliver regular value improvements. The presentation argues that focusing on business value rather than technical architecture helps IT better meet the needs of different generations and improves relationships with the business.
Tony Price and Craig Alexander from HPE Software Services will present on transforming IT through an IT4IT framework. They will discuss how consumer demands are rapidly changing and requiring IT to be better, faster, cheaper and safer. They will also cover how the reference architecture of IT4IT can be used to transform IT and view it through the lens of an IT value chain. The IT4IT standard provides a model for the structure, information, and functions of IT.
What Is IT4IT? – An Introduction To A New Standard
The IT industry has long lacked a complete end-to-end management standard, one that includes architecture, project, portfolio, service, and operations management. It’s a challenge, one that the IT4IT standard has been designed to address. IT4IT is the first end-to-end, vendor-neutral reference model for IT management and its systems. This session will give you a comprehensive overview on the history, positioning, and content of IT4IT and show you how to make it a reality for your organisation.
Advanced traditional IT departments, with silos organised around deep disciplines, policies, and processes, won’t work for tomorrow’s world. Most IT departments with specialist groups that speak their own dialect, struggle to agree on shared goals and values. Because of this, it’s hard to deliver optimal business outcomes. This session will help you break down the barriers and harness the power of IT4IT, a high-level standard for managing the whole of IT with an enterprise service-centric architecture.
The document provides an overview of the IT4IT reference architecture, which defines end-to-end integrated value streams for IT operations. It describes the five main value streams - Strategy to Portfolio, Requirement to Deploy, Request to Fulfill, Detect to Correct, and their associated phases and activities. It also maps HPE software products to the components of the reference architecture.
In November, IT4IT(TM) 2.0 was released to the IT industry. In this webinar, Michael Fulton, President, CC&C Americas and member of Open Group IT4IT Forum Steering Committee, will share his perspective on IT4IT and what it means to the IT industry and how you as an individual can take advantage of it within your career
IT4IT real life examples & myths and rumors dispelledTony Price
The document discusses myths and rumors about IT4IT and provides examples of how IT4IT can be applied in real-world situations. Some myths addressed include that IT4IT will replace other frameworks like ITIL and COBIT. The document advocates applying the IT4IT reference architecture and value chain perspective to help integrate existing IT management standards and break down silos across different parts of the IT organization.
The IT4IT framework provides a prescriptive reference architecture for managing the business of IT. It seeks to address challenges such as a lack of cooperation across IT, insufficient tool integration, and an inability to gain insight. The IT4IT reference architecture defines the functional, service, and information models needed to manage IT through four value streams that map to the IT value chain. It aims to help organizations accelerate outcomes, increase availability and savings, and reduce budget overruns and time to release. The framework is an open standard developed by The Open Group to help IT functions better support digital transformation and changing consumer demands.
Architecting Next Generatio IT Operating Models Using IT4IT and SFIASukumar Daniel
The document summarizes an architecture initiative undertaken by Action Research Foundation to transform an organization's IT operating model. The initiative involved applying TOGAF and IT4IT frameworks to architect the next generation service provider organization. Key aspects included establishing an architecture capability, governance processes, and iteratively developing visions and architectures. The delivered solution established function and people management services to improve alignment and establish an innovation ecosystem needed for the target operating model of a customization studio.
The document provides an overview of how organizations can leverage their existing IT service management (ITSM) investments to implement the IT4IT reference architecture for running the business of IT. It begins with an introduction to IT4IT and poses some challenging questions about common IT management issues. The main section discusses how to review an organization's current ITSM tool landscape, identify any missing, overlapping or suboptimal functionality, and analyze IT value chain responsibilities to find opportunities to optimize processes and integrations based on the IT4IT model. The document suggests this can help make IT operations flow better while reducing costs. It concludes with some useful links and invites questions.
An overview of The Open Group IT4IT Reference Architecture. It is a vendor and product-agnostic value chain-based operating model for managing the business of IT. While providing guidance on the design, procurement and implementation of the functionality needed to run IT, it also enables the systematic tracking of the state of IT services across the service life-cycle using four value streams - Strategy to Portfolio, Request to Fulfill, Requirement to Deploy, and Detect to Correct.
Download presentation from http://opengroup.co.za/presentations
An overview of The Open Group IT4IT Reference Architecture. It is a vendor and product-agnostic value chain-based operating model for managing the business of IT. While providing guidance on the design, procurement and implementation of the functionality needed to run IT, it also enables the systematic tracking of the state of IT services across the service life-cycle.
TABLE OF CONTENTS
1. What is IT4IT framework
2. The benefits of implementation of the IT4IT framework
3. IT4IT framework components
4. IT4IT Value Streams
5. IT4IT Reference Architecture
6. About Architecture Center Ltd
7. References
This is an extension on a presentation provided to the Unicom #DevOps North event in February 2017. It discusses the Challenges facing the transformation to Digital Business today and how that can be assisted by Starting with Why, thinking Agile, Breaking down delivery by value, Using the #IT4IT open standard and third parties
Running the Business of IT on ServiceNow using IT4ITcccamericas
CC&C Solutions is an IT consulting firm focused on enterprise architecture and IT capability. Their mission is to help organizations and the IT industry. Michael Fulton presented on using ServiceNow to run the business of IT based on the IT4IT reference architecture. IT4IT provides a vendor-neutral framework for managing the entire IT value chain from strategy to operations. It addresses issues like lack of integration and insight. Originally developed by a consortium including Shell and HP, IT4IT is now supported by many large companies, vendors and consultants.
This webinar features two IT4IT™ experts: Jim Hietala, VP Business Development at The Open Group and Michael Fulton, President Americas Division of CC and C Solutions, co-chair IT4IT Adoption Workgroup and Lead Author ITpreneurs IT4IT courseware.
Training and consulting providers looking to help your clients improve IT efficiency will enjoy this webinar. You will:
-Gain insight on how IT4IT serves the digital enterprise
-Discover its relation with Cloud, Agile, and DevOps
-Learn how it complements TOGAF®, Archimate® and ITIL®
-Find out what the training opportunities are for IT4IT
The Open Group IT4IT Reference Architecture provides prescriptive guidance on how to design, procure and implement the functionality needed to run IT. The training content of IT4IT will be available for licensing in the ITpreneurs courseware soon.
This document provides an overview of an IT4IT presentation by Tony Price and John McDermott from Hewlett Packard Enterprise. The presentation introduces IT4IT, an open standard for managing the business of IT developed by The Open Group. IT4IT addresses the need for an industry-agnostic reference architecture for managing the IT value chain. The presentation describes the benefits of IT4IT and how Hewlett Packard Enterprise supports IT4IT through products, services and certification programs.
IT4IT: Realize a Digital Strategy with ServiceNowZenoss
- The document discusses how ServiceNow's platform can help organizations realize a digital strategy by implementing IT4IT, an open standard for digital transformation.
- It provides an overview of the speaker's background and experience in IT management.
- The presentation covers how ServiceNow supports all areas of IT4IT, including strategy to portfolio, requirement to deploy, request to fulfill, and detect to correct workflows. It also discusses ServiceNow's integration with Zenoss for IT monitoring.
Request to Fulfill Presentation (IT4IT)Rob Akershoek
The Request to Fulfill (R2F) value stream presentation. R2F is one of the four value streams of the IT4IT Reference Architecture of The Open Group.
How to manage your IT organization as a professional IT shop? Provide a self service portal for end-users and IT staff to order IT services and IT resources. Automate the entire process from request to actual deployment and provisioning.
Next Generation IT Operating Models and IT4ITSukumar Daniel
The document discusses the need for IT departments to transform from traditional technology silo models to next-generation service-oriented operating models in order to keep up with innovations in technology and business. It introduces the IT4IT reference architecture as a valuable tool that defines the functional components and data objects of an IT value chain. The architecture can help organizations develop roadmaps to transition from siloed to integrated, service-focused IT operations that better support business goals.
Is ITIL relevant for the New Style of IT Tony Price SITS15 V1Tony Price
The document discusses how ITIL principles remain relevant but must be applied differently given new technologies, operating models, customer demands, and the closer alignment of business and IT. Specifically, it notes that while fundamental ITIL processes are still applicable, the skills needed to deliver ITIL have changed due to factors like cloud computing, mobility, and the demand for more proactive and predictive services. It also presents a reference architecture called IT4IT that can help manage IT as a business and align it with business objectives in this new environment.
The event had a choice of several relevant workshops ITIL & Service Delivery based. Typically each session was hosted by two expert IT Practitioners and with a class size of no more than 10 delegates for Workshops and 20 delegates for Master Classes. The class size was designed to allow engagement with both the experts and other delegates.
As we head into a new year, one thing is for sure, the world of technology and IT will continue to evolve and be disrupted at a frightening pace. The role of the modern IT organisation will thus need to adapt and be agile in order to keep pace with this changing landscape and to continue to be valuable to the organisations that they service. As IT estates become more complex, internal IT functions will need to become more mature and efficient in the way they operate in order to be perceived as a valued asset to the business. The release of IT4IT at the end of last year provides an interesting and potentially highly valuable reference architecture for IT organisations to use to help achieve this level of maturity and efficiency.
The IT4IT standard has really started to pick up momentum as we start 2016 and it is great to see the increase in the membership of the IT4IT forum as well as the general interest that is being seen in the industry for this new standard. I recently co-presented a webinar in collaboration with the Open Group where we looked at the potential real-world application and benefits that IT4IT can offer. Mandate and mindset will be critical to the successful use of IT4IT but I am confident that this approach has the potential to be very beneficial for many organisations as the role of the IT function continues to be redefined.
IT4IT and DevOps Tools Landscape (2020).Rob Akershoek
Complete overview of the IT management tooling landscape 2020. Key market players / vendors in the IT4IT and DevOps tooling ecosystem. Automate and streamline your end-to-end DevOps tool chain.
It4it state of the forum ogsfo partner pavilion jan 2016Michael Fulton
CC&C Solutions is a consulting firm focused on enterprise architecture and IT transformation. The document discusses IT4IT, an open standard developed by The Open Group for managing the business of IT. IT4IT provides a vendor-neutral reference architecture to improve IT efficiency through standardized processes. It aims to drive cost reduction while increasing value. The document outlines the growth of IT4IT, including over 5,000 downloads of the standard and growing participation in its forum. Upcoming developments are noted, including an IT4IT management guide and alignment with other frameworks.
The Information Technology Infrastructure Library (ITIL) is a collection of specific procedures for IT tasks including IT asset management (ITAM) and IT service management (ITSM), which put the business' needs first.
Frameworks to drive value from your investment in Information TechnologyJohn Halliday
This PDF presentation aims to assist the C-Suite (CEO, CIO, CRO, CSO), Board Members and Audit and Risk Committees to be aware of good IT governance frameworks and references and thereby have Value conversations with IT professionals (and assist IT professionals to drive, and prepare for these conversations). It will cover a wide range of frameworks and references. Enjoy!
The document provides an overview of how organizations can leverage their existing IT service management (ITSM) investments to implement the IT4IT reference architecture for running the business of IT. It begins with an introduction to IT4IT and poses some challenging questions about common IT management issues. The main section discusses how to review an organization's current ITSM tool landscape, identify any missing, overlapping or suboptimal functionality, and analyze IT value chain responsibilities to find opportunities to optimize processes and integrations based on the IT4IT model. The document suggests this can help make IT operations flow better while reducing costs. It concludes with some useful links and invites questions.
An overview of The Open Group IT4IT Reference Architecture. It is a vendor and product-agnostic value chain-based operating model for managing the business of IT. While providing guidance on the design, procurement and implementation of the functionality needed to run IT, it also enables the systematic tracking of the state of IT services across the service life-cycle using four value streams - Strategy to Portfolio, Request to Fulfill, Requirement to Deploy, and Detect to Correct.
Download presentation from http://opengroup.co.za/presentations
An overview of The Open Group IT4IT Reference Architecture. It is a vendor and product-agnostic value chain-based operating model for managing the business of IT. While providing guidance on the design, procurement and implementation of the functionality needed to run IT, it also enables the systematic tracking of the state of IT services across the service life-cycle.
TABLE OF CONTENTS
1. What is IT4IT framework
2. The benefits of implementation of the IT4IT framework
3. IT4IT framework components
4. IT4IT Value Streams
5. IT4IT Reference Architecture
6. About Architecture Center Ltd
7. References
This is an extension on a presentation provided to the Unicom #DevOps North event in February 2017. It discusses the Challenges facing the transformation to Digital Business today and how that can be assisted by Starting with Why, thinking Agile, Breaking down delivery by value, Using the #IT4IT open standard and third parties
Running the Business of IT on ServiceNow using IT4ITcccamericas
CC&C Solutions is an IT consulting firm focused on enterprise architecture and IT capability. Their mission is to help organizations and the IT industry. Michael Fulton presented on using ServiceNow to run the business of IT based on the IT4IT reference architecture. IT4IT provides a vendor-neutral framework for managing the entire IT value chain from strategy to operations. It addresses issues like lack of integration and insight. Originally developed by a consortium including Shell and HP, IT4IT is now supported by many large companies, vendors and consultants.
This webinar features two IT4IT™ experts: Jim Hietala, VP Business Development at The Open Group and Michael Fulton, President Americas Division of CC and C Solutions, co-chair IT4IT Adoption Workgroup and Lead Author ITpreneurs IT4IT courseware.
Training and consulting providers looking to help your clients improve IT efficiency will enjoy this webinar. You will:
-Gain insight on how IT4IT serves the digital enterprise
-Discover its relation with Cloud, Agile, and DevOps
-Learn how it complements TOGAF®, Archimate® and ITIL®
-Find out what the training opportunities are for IT4IT
The Open Group IT4IT Reference Architecture provides prescriptive guidance on how to design, procure and implement the functionality needed to run IT. The training content of IT4IT will be available for licensing in the ITpreneurs courseware soon.
This document provides an overview of an IT4IT presentation by Tony Price and John McDermott from Hewlett Packard Enterprise. The presentation introduces IT4IT, an open standard for managing the business of IT developed by The Open Group. IT4IT addresses the need for an industry-agnostic reference architecture for managing the IT value chain. The presentation describes the benefits of IT4IT and how Hewlett Packard Enterprise supports IT4IT through products, services and certification programs.
IT4IT: Realize a Digital Strategy with ServiceNowZenoss
- The document discusses how ServiceNow's platform can help organizations realize a digital strategy by implementing IT4IT, an open standard for digital transformation.
- It provides an overview of the speaker's background and experience in IT management.
- The presentation covers how ServiceNow supports all areas of IT4IT, including strategy to portfolio, requirement to deploy, request to fulfill, and detect to correct workflows. It also discusses ServiceNow's integration with Zenoss for IT monitoring.
Request to Fulfill Presentation (IT4IT)Rob Akershoek
The Request to Fulfill (R2F) value stream presentation. R2F is one of the four value streams of the IT4IT Reference Architecture of The Open Group.
How to manage your IT organization as a professional IT shop? Provide a self service portal for end-users and IT staff to order IT services and IT resources. Automate the entire process from request to actual deployment and provisioning.
Next Generation IT Operating Models and IT4ITSukumar Daniel
The document discusses the need for IT departments to transform from traditional technology silo models to next-generation service-oriented operating models in order to keep up with innovations in technology and business. It introduces the IT4IT reference architecture as a valuable tool that defines the functional components and data objects of an IT value chain. The architecture can help organizations develop roadmaps to transition from siloed to integrated, service-focused IT operations that better support business goals.
Is ITIL relevant for the New Style of IT Tony Price SITS15 V1Tony Price
The document discusses how ITIL principles remain relevant but must be applied differently given new technologies, operating models, customer demands, and the closer alignment of business and IT. Specifically, it notes that while fundamental ITIL processes are still applicable, the skills needed to deliver ITIL have changed due to factors like cloud computing, mobility, and the demand for more proactive and predictive services. It also presents a reference architecture called IT4IT that can help manage IT as a business and align it with business objectives in this new environment.
The event had a choice of several relevant workshops ITIL & Service Delivery based. Typically each session was hosted by two expert IT Practitioners and with a class size of no more than 10 delegates for Workshops and 20 delegates for Master Classes. The class size was designed to allow engagement with both the experts and other delegates.
As we head into a new year, one thing is for sure, the world of technology and IT will continue to evolve and be disrupted at a frightening pace. The role of the modern IT organisation will thus need to adapt and be agile in order to keep pace with this changing landscape and to continue to be valuable to the organisations that they service. As IT estates become more complex, internal IT functions will need to become more mature and efficient in the way they operate in order to be perceived as a valued asset to the business. The release of IT4IT at the end of last year provides an interesting and potentially highly valuable reference architecture for IT organisations to use to help achieve this level of maturity and efficiency.
The IT4IT standard has really started to pick up momentum as we start 2016 and it is great to see the increase in the membership of the IT4IT forum as well as the general interest that is being seen in the industry for this new standard. I recently co-presented a webinar in collaboration with the Open Group where we looked at the potential real-world application and benefits that IT4IT can offer. Mandate and mindset will be critical to the successful use of IT4IT but I am confident that this approach has the potential to be very beneficial for many organisations as the role of the IT function continues to be redefined.
IT4IT and DevOps Tools Landscape (2020).Rob Akershoek
Complete overview of the IT management tooling landscape 2020. Key market players / vendors in the IT4IT and DevOps tooling ecosystem. Automate and streamline your end-to-end DevOps tool chain.
It4it state of the forum ogsfo partner pavilion jan 2016Michael Fulton
CC&C Solutions is a consulting firm focused on enterprise architecture and IT transformation. The document discusses IT4IT, an open standard developed by The Open Group for managing the business of IT. IT4IT provides a vendor-neutral reference architecture to improve IT efficiency through standardized processes. It aims to drive cost reduction while increasing value. The document outlines the growth of IT4IT, including over 5,000 downloads of the standard and growing participation in its forum. Upcoming developments are noted, including an IT4IT management guide and alignment with other frameworks.
The Information Technology Infrastructure Library (ITIL) is a collection of specific procedures for IT tasks including IT asset management (ITAM) and IT service management (ITSM), which put the business' needs first.
Frameworks to drive value from your investment in Information TechnologyJohn Halliday
This PDF presentation aims to assist the C-Suite (CEO, CIO, CRO, CSO), Board Members and Audit and Risk Committees to be aware of good IT governance frameworks and references and thereby have Value conversations with IT professionals (and assist IT professionals to drive, and prepare for these conversations). It will cover a wide range of frameworks and references. Enjoy!
i4Trust's objective is to boost the development of innovative services around new data value chains in multiple sectors providing the right tools, training, mentoring, and initial funding for the creation of Data Spaces, enabling trustworthy and effective Data Sharing.
April Exceed Roadshow Dubai/AbuDhabi/Doha/Muscate/BahreinAlexandre Joly
This document provides an overview of Nintex, a leading workflow automation software company. It summarizes that Nintex has over 8,000 customers in 90+ countries, with millions of workflows running worldwide. It also notes that Nintex helps organizations automate everyday business processes across various departments like HR, IT, sales, and finance. Example customer scenarios are provided where Nintex helped automate processes like loan origination, field data collection, and complaint management, delivering benefits like productivity improvements and cost savings. The document promotes Nintex's low-code platform for automating work between people, processes, and content anywhere.
This document provides an overview of IT Service Management (ITSM) frameworks and principles. It discusses how ITSM frameworks have evolved over time from 1989 to present day. Key frameworks discussed include ITIL, ISO 20000, and DevOps. The document outlines the core principles that various frameworks are built upon, such as simplification, value creation, continual improvement, and aligning business and technology. It describes how ITSM aims to create value for customers through its service value chain and system. The goal of ITSM is to have a unified framework that improves value for the IT industry through a common culture.
In this session, Tony provided you with an introduction to
IT4IT and looked at coverage of how the standard has evolved since its launch in October 2015.
Webinar produced jointly by Earley Information Science and Riversand on how "Product Information is Key to Winning the Customer Experience Race." Featured speakers are Jeannine Bartlett, Chief Digital Strategist with EIS, and Cody Bateman, Client Relations Executive with Riversand.
This document provides an introduction to an information technology course. It begins with defining key terms like information technology and information systems. Next, it explains why the course is important by discussing how IT affects companies and the growing number of IT jobs. The course syllabus is then outlined, covering topics like e-business, infrastructure, data storage, and project management. Finally, there is a discussion of lecturing, including using Alibaba as an example and discussing core elements of the information age like data, technology, and people. Strategies for gaining competitive advantage through initiatives like business process reengineering, customer relationship management, and enterprise resource planning are also summarized. The document concludes with discussing how to measure the success of strategic initiatives using metrics
We are the world’s largest and most established provider of training courses globally, with extensive experience of providing quality-infused learning solutions - with the capability to deliver over 30,000 courses, in 1000+ locations, across 190 countries. As market leaders, we have successfully trained over 1 million delegates - demonstrating our internationally-renowned trust and unrivalled premium quality, to all of our aspiring learners.
How Industry 4.0 Redefines Product ManagementTaner Akcok
Industry 4.0 refers to the current trend of automation and data exchange in manufacturing technologies using cyber-physical systems, the internet of things, and cloud computing. This allows for smart factories with increased automation, data exchange between machines, use of IoT technologies, and cloud computing capabilities. Product management must adapt to Industry 4.0 by leveraging technologies like automation, data analytics, IoT, and cloud computing to improve manufacturing processes and product development.
The document provides an overview of the Innovation Value Institute (IVI) consortium, which is developing an industry standard called the IT Capability Maturity Framework (IT-CMF) to help organizations improve their ability to deliver business value from IT investments and practices. The IT-CMF covers 36 critical IT management processes and includes maturity models, assessment tools, best practices, and metrics. The briefing is intended to provide information to potential new members and organizations interested in validating and refining the initial outputs of IVI and the IT-CMF.
Session 1 - Introduction to i4Trust Data Spaces, building blocks, and roles |...FIWARE
This session will elaborate on the i4Trust overall mission and vision and introduce you to data spaces: how they enable the development of innovative services and what building blocks are required to build data spaces. It will elaborate on what i4Trust is aiming at beyond building blocks which is the creation of a vibrant community. In addition, there will be an introduction to the role of DIHs and to i4Trust open calls. The session for Local Experts in Data Sharing (LEBDs) & Ambassadors
ITIL® 4 will be hitting shelves in February 2019, but how is it different from ITIL V3? We joined forces with AXELOS in this webinar to break down what's changing with ITIL 4, how this can benefit you and your organisation, and how you can book onto a course.
The 451 Group is a leading technology industry analyst and data company focused on the business of enterprise IT innovation. Through its five divisions, the 451 Group provides critical insight into emerging technology segments to help clients make strategic and tactical decisions. Founded in 2000 and headquartered in New York, the 451 Group has over 165 staff including 30+ analysts located across major offices globally.
The document discusses technology business management (TBM) and provides an overview of the key concepts. It describes TBM as a discipline for maximizing the value of IT investments through transparency and collaboration between technology leaders and business partners. The TBM framework focuses on optimizing spending on running the business versus changing the business. The document also outlines the five disciplines of the TBM framework and provides examples of how companies can use TBM approaches like service cataloging and costing to improve decision making.
The document discusses technology business management (TBM) and provides an overview of the key concepts. It describes TBM as a discipline for maximizing the value of IT investments through transparency and collaboration between technology leaders and business partners. The TBM framework focuses on optimizing spending on running the business versus changing the business. The document also outlines the five disciplines of the TBM framework and provides examples of how companies can use TBM approaches like service cataloging and costing to improve decision making.
The document introduces the Innovation Value Institute (IVI), a consortium developing an industry standard framework called the IT Capability Maturity Framework (IT-CMF) for managing IT to deliver business value. The IT-CMF assesses 33 critical IT processes across four key areas and provides maturity levels, tools, and best practices to help organizations increase the maturity of their IT management and realize more value from IT investments. The document outlines the development of the IT-CMF and benefits organizations can expect from implementing and improving their maturity levels based on the framework.
Cortellis for Competitive Intelligence is Thomson Reuters' new tool for providing comprehensive competitive intelligence. It contains essential data from trusted sources to help users complete critical tasks and make decisions. The product offers an intuitive interface for searching, filtering, and exporting data. Advanced analytics and visualizations provide new insights. Customizable alerts and help resources make the tool easy to use. Cortellis is designed to meet the needs of today's marketplace with fast access to high-quality content and flexible purchase options.
The document outlines a framework for developing an analytical roadmap. It discusses establishing an analytical capability across four layers - business, analytical, capability, and technology. It provides an example of a multi-national retail company developing an analytical roadmap to optimize customer lifecycle management. The framework involves assessing current state, prioritizing business objectives, developing horizontal analytical solutions, building required skills and technologies, and creating a multi-phase roadmap to implement capabilities and achieve business outcomes.
5. IT delivers value through a series of activities
Which means there is an IT Value Chain supported by Value Streams
Efficiency
&
AgilityFinance & Assets
Intelligence & Reporting
Resource & Project
Governance, Risk & Compliance
Sourcing & Vendor
ITValueChain
Plan Build Deliver Run
Reference Architecture
Value Streams – Martin
Lean / 6-sigma concepts
Multi-Process Oriented
Customer focused results
Value Chains – Porter
Competitive Analysis
Strategic Concepts
Value Creation
Activity cost to profit margin analysis
IT4IT™ is a trademark of The Open Group 5
6. as in a stream of activities delivering value
IT Value
Chain
Strategy to Portfolio
Drive IT portfolio to
business innovation
Requirement to
Deploy
Build what the business
wants, when it wants it
Request to Fulfill
Catalog, fulfill & manage
service usage
Detect to Correct
Anticipate & resolve
production issues
The IT Value Chain has 4 IT Value Streams
Efficiency
&
AgilityFinance & Assets
Intelligence & Reporting
Resource & Project
Governance, Risk & Compliance
Sourcing & Vendor
ITValueChain
Plan Build Deliver Run
Reference Architecture
6IT4IT™ is a trademark of The Open Group
7. IT4IT™ reference Architecture V2.0
7
Service
Portfolio
Component
Portfolio
Demand
Component
Proposal
Component
Policy
Component
Defect
Component
Requirement
Component
Project
Component
Test
Component
Build
Component
Source Control
Component
Change
Control
Comp.
Problem
Component
Incident
Component
Event
Component
Diagnostics &
Remediation
Component
Usage
Component
Chargeback /
Showback
Comp.
Strategy to
Portfolio
Requirement to Deploy Request to Fulfill Detect to Correct
Offer Mgmt.
Component
Offer Consumption Component
Service
Archite-
cture
Policy
Require-
ment
Scope
Agree-
ment
IT
Initiative
Portfolio
Backlog
Item
Source
Conceptual
Service
Blueprint
Concep-
tual
Service
Logical
Service
Blueprint
Test
Case
Defect
Offer
Service
Release
Build
Service
Catalog
Entry
Desired
Service
Model
Usage
Record
Fulfill-
ment
Request
Sub-
scription
Charge-
back
Contract
Request
Problem/
Known
Error
Incident
Event
Service
Monitor
Run
Book
RFC
Service
Monitoring
Comp.
Catalog
Composition
Component
Shopping
Cart
Enterprise
Architecture
Component
Service
Design
Component
Fulfillment
Execution
Comp.
Request
Rationalization
Component
Configuration
Management
Component
Release
Composition
Component
Service Level
Component
Service
Contract
Actual
Service
CIs
Service
Release
Blueprint
Build
Package
Build Package
Component
IT4IT™ is a trademark of The Open Group
8. The Open Group IT4IT™ standard to Run the Business of IT
20162011 2012 2013 2014
IT4IT
2.0 Std.
10/2015
RA 2.0
(level 3)
7/2015
RA 1.2
(level 3)
3/2014
RA 0.5
(level 1)
8/2012
Value
Chain
9/2011
RA 1.3
(level 3)
10/2014
RA 1.0
(level 2)
1/2013
Original Consortium
• Shell
• Hewlett-Packard (IT & SW)
• Achmea
• MunichRe
• Accenture
• Pricewaterhouse Coopers
• University of South Florida
• AT&T
IT Operating Model
Describes the structure of IT management
IT Reference Architecture
Prescribes the functional & information architecture
Consumer-centric service model
Education/
Certification
4/2016
8IT4IT™ is a trademark of The Open Group
2014
9. IT4IT Downloads
» Technical Standard
» 31/10/15: 1144
» 30/11/15: 2752
» 31/12/15: 4160
» 31/01/16: 5486
» 12/02/16 – 5984
» From 917 organizations, 1649 domains and 3409 individuals
» Pocket Guide
» 655 downloads
» Management Guide
» 69 downloads
» Reference Cards
» 991 downloads
9
» Van Haren IT4IT Book Sales to end of 2015
» Hard copy – 1129
» E-books – 31
» The Open Group e-sales to Jan 25 2015
» Technical Standard – 30
» Pocket Guide – 22
» Reference Cards - 6
» The Open Group e-sales New Store
» Technical Standard – 20
» Management Guide – 16
IT4IT Book Purchases
IT4IT™ is a trademark of The Open Group
10. So why ask if IT4IT will be bigger than ITIL?
10
11. So why ask if it could be bigger than ITIL?
11
Coverage
Potential
Impact
Early
Adoption
Industry
demands
Initiative
Overload
A prescriptive
reference
architecture
for the
business of IT
Cost,
Resource,
Simplification,
Customer
Satisfaction
Agility
Already
showing
value and
returns from
early
adopters
Better,
Faster,
Cheaper,
Safer
CIOs are
struggling to
cope:
Cloud,
Devops,
SIAM,
Mobility,
Security,
IOT
……
14. Typical look at the business of IT still has silos
Analyze and understand how to support the business by initiative
Velocity / requirements
Process
Tool
Core IT
Cloud
Process
Tool
DevOps
Process
Tool
Security
Process
Tool
Multiple
Suppliers / SIAM
Process
Tool
Mobility
Process
Tool
Context/usecase
14
15. Looking at IT4IT through the Value Chain lens
One IT4IT or many ?
P
r
o
c
e
s
s
T
o
ol
Core IT
Cloud
P
r
o
c
e
s
s
T
o
ol
DevOps
P
r
o
c
e
s
s
T
o
ol
SIAM
P
r
o
c
e
s
s
T
o
ol
Security
P
r
o
c
e
s
s
T
o
ol
Mobility
P
r
o
c
e
s
s
T
o
ol
Service
Portfolio
Component
Portfolio
Demand
Component
Proposal
Component
Policy
Component
Defect
Component
Requirement
Component
Project
Component
Test
Component
Build
Component
Source Control
Component
Change
Control
Comp.
Problem
Component
Incident
Component
Event
Component
Diagnostics &
Remediation
Component
Usage
Component
Chargeback /
Showback
Comp.
Strategy to
Portfolio
Requirement to Deploy Request to Fulfill Detect to Correct
Offer Mgmt.
Component
Offer Consumption Component
Service
Archite-
cture
Policy
Require-
ment
Scope
Agree-
ment
IT
Initiative
Portfolio
Backlog
Item
Source
Conceptual
Service
Blueprint
Concep-
tual
Service
Logical
Service
Blueprint
Test
Case
Defect
Offer
Service
Release
Build
Service
Catalog
Entry
Desired
Service
Model
Usage
Record
Fulfill-
ment
Request
Sub-
scription
Charge-
back
Contract
Request
Problem/
Known
Error
Incident
Event
Service
Monitor
Run
Book
RFC
Service
Monitoring
Comp.
Catalog
Composition
Component
Shopping
Cart
Enterprise
Architecture
Component
Service
Design
Component
Fulfillment
Execution
Comp.
Request
Rationalization
Component
Configuration
Management
Component
Release
Composition
Component
Service Level
Component
Service
Contract
Actual
Service
CIs
Service
Release
Blueprint
Build
Package
Build Package
Component
15
16. One Lens, One Architecture, Many Perspectives
Applying IT4IT
P
r
o
c
e
s
s
T
o
ol
Core IT
Cloud
P
r
o
c
e
s
s
T
o
ol
DevOps
P
r
o
c
e
s
s
T
o
ol
SIAM
P
r
o
c
e
s
s
T
o
ol
Security
P
r
o
c
e
s
s
T
o
ol
Mobility
P
r
o
c
e
s
s
T
o
ol
Service
Portfolio
Component
Portfolio
Demand
Component
Proposal
Component
Policy
Component
Defect
Component
Requirement
Component
Project
Component
Test
Component
Build
Component
Source Control
Component
Change
Control
Comp.
Problem
Component
Incident
Component
Event
Component
Diagnostics &
Remediation
Component
Usage
Component
Chargeback /
Showback
Comp.
Strategy to
Portfolio
Requirement to Deploy Request to Fulfill Detect to Correct
Offer Mgmt.
Component
Offer Consumption Component
Service
Archite-
cture
Policy
Require-
ment
Scope
Agree-
ment
IT
Initiative
Portfolio
Backlog
Item
Source
Conceptual
Service
Blueprint
Concep-
tual
Service
Logical
Service
Blueprint
Test
Case
Defect
Offer
Service
Release
Build
Service
Catalog
Entry
Desired
Service
Model
Usage
Record
Fulfill-
ment
Request
Sub-
scription
Charge-
back
Contract
Request
Problem/
Known
Error
Incident
Event
Service
Monitor
Run
Book
RFC
Service
Monitoring
Comp.
Catalog
Composition
Component
Shopping
Cart
Enterprise
Architecture
Component
Service
Design
Component
Fulfillment
Execution
Comp.
Request
Rationalization
Component
Configuration
Management
Component
Release
Composition
Component
Service Level
Component
Service
Contract
Actual
Service
CIs
Service
Release
Blueprint
Build
Package
Build Package
Component
Service
Portfolio
Component
Portfolio
Demand
Component
Proposal
Component
Policy
Component
Defect
Component
Requirement
Component
Project
Component
Test
Component
Build
Component
Source Control
Component
Change
Control
Comp.
Problem
Component
Incident
Component
Event
Component
Diagnostics &
Remediation
Component
Usage
Component
Chargeback /
Showback
Comp.
Strategy to
Portfolio
Requirement to Deploy Request to Fulfill Detect to Correct
Offer Mgmt.
Component
Offer Consumption Component
Service
Archite-
cture
Policy
Require-
ment
Scope
Agree-
ment
IT
Initiative
Portfolio
Backlog
Item
Source
Conceptual
Service
Blueprint
Concep-
tual
Service
Logical
Service
Blueprint
Test
Case
Defect
Offer
Service
Release
Build
Service
Catalog
Entry
Desired
Service
Model
Usage
Record
Fulfill-
ment
Request
Sub-
scription
Charge-
back
Contract
Request
Problem/
Known
Error
Incident
Event
Service
Monitor
Run
Book
RFC
Service
Monitoring
Comp.
Catalog
Composition
Component
Shopping
Cart
Enterprise
Architecture
Component
Service
Design
Component
Fulfillment
Execution
Comp.
Request
Rationalization
Component
Configuration
Management
Component
Release
Composition
Component
Service Level
Component
Service
Contract
Actual
Service
CIs
Service
Release
Blueprint
Build
Package
Build Package
Component
Service
Portfolio
Component
Portfolio
Demand
Component
Proposal
Component
Policy
Component
Defect
Component
Requirement
Component
Project
Component
Test
Component
Build
Component
Source Control
Component
Change
Control
Comp.
Problem
Component
Incident
Component
Event
Component
Diagnostics &
Remediation
Component
Usage
Component
Chargeback /
Showback
Comp.
Strategy to
Portfolio
Requirement to Deploy Request to Fulfill Detect to Correct
Offer Mgmt.
Component
Offer Consumption Component
Service
Archite-
cture
Policy
Require-
ment
Scope
Agree-
ment
IT
Initiative
Portfolio
Backlog
Item
Source
Conceptual
Service
Blueprint
Concep-
tual
Service
Logical
Service
Blueprint
Test
Case
Defect
Offer
Service
Release
Build
Service
Catalog
Entry
Desired
Service
Model
Usage
Record
Fulfill-
ment
Request
Sub-
scription
Charge-
back
Contract
Request
Problem/
Known
Error
Incident
Event
Service
Monitor
Run
Book
RFC
Service
Monitoring
Comp.
Catalog
Composition
Component
Shopping
Cart
Enterprise
Architecture
Component
Service
Design
Component
Fulfillment
Execution
Comp.
Request
Rationalization
Component
Configuration
Management
Component
Release
Composition
Component
Service Level
Component
Service
Contract
Actual
Service
CIs
Service
Release
Blueprint
Build
Package
Build Package
Component
Service
Portfolio
Component
Portfolio
Demand
Component
Proposal
Component
Policy
Component
Defect
Component
Requirement
Component
Project
Component
Test
Component
Build
Component
Source Control
Component
Change
Control
Comp.
Problem
Component
Incident
Component
Event
Component
Diagnostics &
Remediation
Component
Usage
Component
Chargeback /
Showback
Comp.
Strategy to
Portfolio
Requirement to Deploy Request to Fulfill Detect to Correct
Offer Mgmt.
Component
Offer Consumption Component
Service
Archite-
cture
Policy
Require-
ment
Scope
Agree-
ment
IT
Initiative
Portfolio
Backlog
Item
Source
Conceptual
Service
Blueprint
Concep-
tual
Service
Logical
Service
Blueprint
Test
Case
Defect
Offer
Service
Release
Build
Service
Catalog
Entry
Desired
Service
Model
Usage
Record
Fulfill-
ment
Request
Sub-
scription
Charge-
back
Contract
Request
Problem/
Known
Error
Incident
Event
Service
Monitor
Run
Book
RFC
Service
Monitoring
Comp.
Catalog
Composition
Component
Shopping
Cart
Enterprise
Architecture
Component
Service
Design
Component
Fulfillment
Execution
Comp.
Request
Rationalization
Component
Configuration
Management
Component
Release
Composition
Component
Service Level
Component
Service
Contract
Actual
Service
CIs
Service
Release
Blueprint
Build
Package
Build Package
Component
16
17. HPE IT value chain lens changes how you execute
17
Source Offer ManagePlan
Strategy
to Portfolio
Requirement
to Deploy
Request
to Fulfill
Detect
to Correct
I want to decide between
build, buy or broker to
deliver services
I want to aggregate
services from suppliers
into my catalog
I want to provide a service
marketplace and track
usage
I want to manage
suppliers to deliver rapid
& effective resolution
Service
integrator
I want to maximize
efficiency across my
service portfolio
I want to prepare patches
for updates to my running
services
I want automatic request
fulfilment and offer pay-
on-use pricing
I want to predict events
and automatically
remediate incidents
Service
supplier
I want to build a new
service or enhance an
existing one
I want to incrementally
build and release new
features
I want to publish my
enhanced services in a
service marketplace
I want to quickly identify
and fix problems and
defects
Service
broker
18. Addressing the silos
Apply the Reference Architecture consistently to all areas – Making IT Flow
Velocity / requirements
Process
Tool
Core IT
Cloud
Process
Tool
DevOps
Process
Tool
Multiple
Suppliers / SIAM
Process
Tool
Security
Process
Tool
Mobility
Process
Tool
Context/usecase
Service
Portfolio
Component
Portfolio
Demand
Component
Proposal
Component
Policy
Component
Defect
Component
Requirement
Component
Project
Component
Test
Component
Build
Component
Source Control
Component
Change
Control
Comp.
Problem
Component
Incident
Component
Event
Component
Diagnostics &
Remediation
Component
Usage
Component
Chargeback /
Showback
Comp.
Strategy to
Portfolio
Requirement to Deploy Request to Fulfill Detect to Correct
Offer Mgmt.
Component
Offer Consumption Component
Service
Archite-
cture
Policy
Require-
ment
Scope
Agree-
ment
IT
Initiative
Portfolio
Backlog
Item
Source
Conceptual
Service
Blueprint
Concep-
tual
Service
Logical
Service
Blueprint
Test
Case
Defect
Offer
Service
Release
Build
Service
Catalog
Entry
Desired
Service
Model
Usage
Record
Fulfill-
ment
Request
Sub-
scription
Charge-
back
Contract
Request
Problem/
Known
Error
Incident
Event
Service
Monitor
Run
Book
RFC
Service
Monitoring
Comp.
Catalog
Composition
Component
Shopping
Cart
Enterprise
Architecture
Component
Service
Design
Component
Fulfillment
Execution
Comp.
Request
Rationalization
Component
Configuration
Management
Component
Release
Composition
Component
Service Level
Component
Service
Contract
Actual
Service
CIs
Service
Release
Blueprint
Build
Package
Build Package
Component
17
19. How can IT4IT be adopted – Big Picture
19
Service
Portfolio
Component
Portfolio
Demand
Component
Proposal
Component
Policy
Component
Defect
Component
Requirement
Component
Project
Component
Test
Component
Build
Component
Source Control
Component
Change
Control
Comp.
Problem
Component
Incident
Component
Event
Component
Diagnostics &
Remediation
Component
Usage
Component
Chargeback /
Showback
Comp.
Strategy to
Portfolio
Requirement to Deploy Request to Fulfill Detect to Correct
Offer Mgmt.
Component
Offer Consumption Component
Service
Archite-
cture
Policy
Require-
ment
Scope
Agree-
ment
IT
Initiative
Portfolio
Backlog
Item
Source
Conceptual
Service
Blueprint
Concep-
tual
Service
Logical
Service
Blueprint
Test
Case
Defect
Offer
Service
Release
Build
Service
Catalog
Entry
Desired
Service
Model
Usage
Record
Fulfill-
ment
Request
Sub-
scription
Charge-
back
Contract
Request
Problem/
Known
Error
Incident
Event
Service
Monitor
Run
Book
RFC
Service
Monitoring
Comp.
Catalog
Composition
Component
Shopping
Cart
Enterprise
Architecture
Component
Service
Design
Component
Fulfillment
Execution
Comp.
Request
Rationalization
Component
Configuration
Management
Component
Release
Composition
Component
Service Level
Component
Service
Contract
Actual
Service
CIs
Service
Release
Blueprint
Build
Package
Build Package
Component
20. How can IT4IT be adopted – Value Stream Analysis
20
Service
Portfolio
Component
Portfolio
Demand
Component
Proposal
Component
Policy
Component
Defect
Component
Requirement
Component
Project
Component
Test
Component
Build
Component
Source Control
Component
Change
Control
Comp.
Problem
Component
Incident
Component
Event
Component
Diagnostics &
Remediation
Component
Usage
Component
Chargeback /
Showback
Comp.
Strategy to
Portfolio
Requirement to Deploy Request to Fulfill Detect to Correct
Offer Mgmt.
Component
Offer Consumption Component
Service
Archite-
cture
Policy
Require-
ment
Scope
Agree-
ment
IT
Initiative
Portfolio
Backlog
Item
Source
Conceptual
Service
Blueprint
Concep-
tual
Service
Logical
Service
Blueprint
Test
Case
Defect
Offer
Service
Release
Build
Service
Catalog
Entry
Desired
Service
Model
Usage
Record
Fulfill-
ment
Request
Sub-
scription
Charge-
back
Contract
Request
Problem/
Known
Error
Incident
Event
Service
Monitor
Run
Book
RFC
Service
Monitoring
Comp.
Catalog
Composition
Component
Shopping
Cart
Enterprise
Architecture
Component
Service
Design
Component
Fulfillment
Execution
Comp.
Request
Rationalization
Component
Configuration
Management
Component
Release
Composition
Component
Service Level
Component
Service
Contract
Actual
Service
CIs
Service
Release
Blueprint
Build
Package
Build Package
Component
21. How can IT4IT be adopted – Point solution at a time
21
Service
Portfolio
Component
Portfolio
Demand
Component
Proposal
Component
Policy
Component
Defect
Component
Requirement
Component
Project
Component
Test
Component
Build
Component
Source Control
Component
Change
Control
Comp.
Problem
Component
Incident
Component
Event
Component
Diagnostics &
Remediation
Component
Usage
Component
Chargeback /
Showback
Comp.
Strategy to
Portfolio
Requirement to Deploy Request to Fulfill Detect to Correct
Offer Mgmt.
Component
Offer Consumption Component
Service
Archite-
cture
Policy
Require-
ment
Scope
Agree-
ment
IT
Initiative
Portfolio
Backlog
Item
Source
Conceptual
Service
Blueprint
Concep-
tual
Service
Logical
Service
Blueprint
Test
Case
Defect
Offer
Service
Release
Build
Service
Catalog
Entry
Desired
Service
Model
Usage
Record
Fulfill-
ment
Request
Sub-
scription
Charge-
back
Contract
Request
Problem/
Known
Error
Incident
Event
Service
Monitor
Run
Book
RFC
Service
Monitoring
Comp.
Catalog
Composition
Component
Shopping
Cart
Enterprise
Architecture
Component
Service
Design
Component
Fulfillment
Execution
Comp.
Request
Rationalization
Component
Configuration
Management
Component
Release
Composition
Component
Service Level
Component
Service
Contract
Actual
Service
CIs
Service
Release
Blueprint
Build
Package
Build Package
Component
22. IT4IT™ reference architecture HPE product mapping
Strategy to
Portfolio
Requirement to Deploy Request to Fulfill Detect to Correct
Policy
Component
Requirement
Component
Test
Component
Offer Consumption Component Problem
Component
Incident
Component
Proposal
Component
Source
Control
Component
Build
Component
Offer
Management
Component
Request
Rationalization
Component
Chargeback/
Showback
Component
Service Level
Component
Event
Component
Portfolio
Demand
Component
Project
Component
Build
Package
Component
Catalog
Composition
Component
Change
Control
Component
Usage
Component
Diagnostics &
Remediation
Component
Service
Monitoring
Component
Enterprise
Architecture
Component
Defect
Component
Service
Portfolio
Component
Service
Design
Component
Release
Composition
Component
Configuration
Management
Component
Fulfillment
Execution
Component
Policy Require-
ment
Test
Case
Problem/
Known
Error
Incident
Scope
Agree-
ment
Source
Charge-
back
Contract
Build Offer
Subscrip-
tion
Service
Contract Event
Portfolio
Backlog
Item
IT
Initiative
Build
Package
Service
Catalog
Entry
RFC
Usage
Record
Run
Book
Service
Monitor
Service
Architec-
ture
Defect
Request
Fulfill-
ment
Request
Shopping
Cart
Con-
ceptual
Service
Logical
Service
Blueprint
Service
Release
Blueprint
Actual
Service
CIs
Desired
Service
Model
Service
Release
Con-
ceptual
Service
Blueprint
PPM Demand
PPM Proposal
PPM Portfolio
PPM APM
Enterprise Maps
3rd Party:
Document Mgnt
Enterprise Maps
PPM, ALM, AgM,
SAW
ALM, AgM with
ALI
3rd party:
Architecture &
Documentation
ALM, AgM
ALM, AgM
3rd Party:
(Build Packaging)
CODAR
ALM (inc.sprinter),
UFT, PC, LR, SV,
NV (Shunra),
Stormrunner,
Mobile Center,
Fortify
Propel Portal
(SM, SAW)
Propel Catalog
CSA, SM, AM
Propel
CSA + AM
SM, SAW SM, SAW
BSM, SM, SAW BSM (OMi)
OO
BSM (APM), BPM,
RUM, OM, SiS,
NNMi, Diag., Ops
Analytics
SM, SAW
UCMDBPropel SX
3rd Party:
Sparx EA
3rd Party:
(SCM, IDE)
ALM, AgM with
ALI
3rd Party:
(Build)
220
23. How can IT4IT be adopted – aligned to an industry theme (Cloud
/ SIAM etc)
21
24. How can IT4IT be adopted – Use case / Pain point
22
Service
Portfolio
Component
Portfolio
Demand
Component
Proposal
Component
Policy
Component
Defect
Component
Requirement
Component
Project
Component
Test
Component
Build
Component
Source Control
Component
Change
Control
Comp.
Problem
Component
Incident
Component
Event
Component
Diagnostics &
Remediation
Component
Usage
Component
Chargeback /
Showback
Comp.
Strategy to
Portfolio
Requirement to Deploy Request to Fulfill Detect to Correct
Offer Mgmt.
Component
Offer Consumption Component
Service
Archite-
cture
Policy
Require-
ment
Scope
Agree-
ment
IT
Initiative
Portfolio
Backlog
Item
Source
Conceptual
Service
Blueprint
Concep-
tual
Service
Logical
Service
Blueprint
Test
Case
Defect
Offer
Service
Release
Build
Service
Catalog
Entry
Desired
Service
Model
Usage
Record
Fulfill-
ment
Request
Sub-
scription
Charge-
back
Contract
Request
Problem/
Known
Error
Incident
Event
Service
Monitor
Run
Book
RFC
Service
Monitoring
Comp.
Catalog
Composition
Component
Shopping
Cart
Enterprise
Architecture
Component
Service
Design
Component
Fulfillment
Execution
Comp.
Request
Rationalization
Component
Configuration
Management
Component
Release
Composition
Component
Service Level
Component
Service
Contract
Actual
Service
CIs
Service
Release
Blueprint
Build
Package
Build Package
Component
26. Recommendations
Value Stream optimisation
Remember over optimisation leads
to systemic waste
Formal IT4IT education is valuable
We do not need to train the world in
IT4IT
At last we have a reference
architecture for running the business
of IT
But keep it in context …. Its not the
law…. Its not religion
Start to have conversations with
your vendors about IT4IT
Remember the standard was only
released in October 2015
Start thinking value and avoid pure
IT Technical “speak”
The business will always listen
when you talk value
Think Big Start Small
264
27. Summary
– IT4IT is a prescriptive reference architecture for running the business of IT
– IT4IT and other approaches/ standards like ITIL and COBIT are totally complementary
– By nature IT4IT is bigger than ITIL
– However early adoption shows this could become significantly bigger
– Vendor adoption will be key
– Early IT Industry adoption suggest significant growth
– Lets learn from the mistakes we made in the past especially around ITIL
– Demonstrating value from IT4IT will be key to the success or failure
25
29. Useful links
27
The Open Group IT4IT™ forum
http://www.opengroup.org/IT4IT
The Open Group IT4IT™ Collaboration
Site
http://www.it4it.com
IT4IT™ The New Reference
Architecture for Managing the
Business of IT – Webinar (recorded)
https://www2.opengroup.org/ogsys/catalog/D139
The IT4IT™ pocket Guide
http://www.vanharen.net/9789401800303/The_IT4IT%
E2%84%A2_Reference_Architecture,_Version_2.0_%
E2%80%93__A_Pocket_Guide_(english_version)?es_
p=855690
The Open Group
IT4IT Consulting Services
http://www8.hp.com/uk/en/software-solutions/it4it-
value-chain/services.html
IT4IT eBook
http://h20195.www2.hp.com/V2/GetDocument.aspx?d
ocname=4AA5-8970ENW
Live Network (for Hewlett Packard
Enterprise Software License holders) –
full product mapping to IT4IT
https://hpln.hpe.com/
Hewlett Packard Enterprise Twitter
The OpenGroup
@theopengroup
#ogIT4IT #IT4IT
HPE Software
#HPESoftware #HPESoftwareservices
Tony Price
TonyPriceAtWork