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1. What Is ITIL 4 DPI
ITIL 4 DPI stands for "ITIL 4 Drive Stakeholder Value - Digital and IT Strategy". It is
a module of the ITIL 4 certification scheme that focuses on how to create and
deliver value through IT and digital services by understanding and engaging with
stakeholders.
This module covers topics such as customer journey mapping, service level
agreements, customer experience, communication and collaboration, digital
transformation strategy, and service automation. It also explores how to align IT
and digital strategy with business objectives and how to measure the success of
digital and IT services.
ITIL 4 DPI is designed for IT professionals who are involved in managing customer
relationships and delivering IT and digital services that meet the needs of their
organization's stakeholders. It is an important module for those who are seeking
to obtain the ITIL 4 Managing Professional (MP) certification.
ITIL 4 DPI stands for ITIL 4 Drive Stakeholder Value and is a module within the ITIL
4 certification scheme. ITIL (Information Technology Infrastructure Library) is a
widely recognized framework for IT service management that provides guidance
and best practices for the design, delivery, and improvement of IT services.
The ITIL 4 DPI module focuses on the ways in which organizations can create value
through the delivery of services that meet the needs of their customers and
stakeholders. It covers topics such as customer experience, communication,
relationship management, and customer journey mapping.
The ITIL 4 DPI module is designed for IT service management professionals who
are responsible for engaging with stakeholders and ensuring that their needs are
met through the delivery of IT services. It is also relevant for individuals who are
involved in customer experience management, marketing, and business
relationship management.
The ITIL 4 DPI module is one of the intermediate-level modules in the ITIL 4
certification scheme and can be taken by individuals who have already completed
the ITIL 4 Foundation certification.

2. Website: - The Knowledge Academy
You tube: - The Knowledge Academy