SlideShare a Scribd company logo
I T 4 I T 1
INTRODUCING THE
OPEN GROUP IT4IT™
STANDARD
S T U A R T A L E X A N D E R
I T 4 I T 2
www.enterprisearchitects.com
training@enterprisearchitects.com
www.fromhereon.com
stuart.alexander@fromhereon.com
I T 4 I T 3
ABOUT ME
Principal at FromHereOn – Enterprise
Architects International Consulting brand
Business Architect who enjoys dabbling
with Information Architecture
Previously Head of Solutions with hands on
experience delivering IT solutions to
business
S T U A R T
A L E X A N D E R
I T 4 I T 4
WHAT WE’LL COVER
 Some real life observations and
implementation considerations
 Positioning IT4IT
 People & Mindset
I T 4 I T 5
CONTEXT
I T 4 I T 6
WHAT HAVE WE BEEN DOING WITH IT4IT?
Building Strategies, Operating Models and Roadmaps for IT organisations.
MOTIVATION
MODEL
B U S I NE S S M O D E L
S E R VI C E M O D E L
CAPABILITY
MODEL
People
ROADMAP
GOVERNANCE
* Closed
feedback loop
to Motivation
Model
Vision
Strategy
Blueprinting
Roadmapping
Governance
Informatio
n
Technology
Process
Design Thinking: Empathise, Define, Ideate, Prototype, Test
MARKET
MODEL
MEANS ASSESSMENT
INFLUENCERS
ASSESSMENT
MEANS ENDS
MACRO
ENVIRONMENT
INDUSTRY
SCAN
SWOT
PERFORMANCE
• Financial
• Customer
• Internal (current)
• Internal (long-term)
I T 4 I T 7
THE WORLD IS CHANGING - RAPIDLY
Source: ThoughtWorks
If business models are
changing then how does IT
respond?
When everyone’s expectations
are higher?
All whilst supporting existing
estates.
I T 4 I T 8
WHAT HAVE WE BEEN DOING WITH IT4IT?
Characterised by key drivers:
• Enabling great customer experiences
• Greater Agility – time to value
• Unlocking insight and value propositions from data
• Optimising TCO
• Develop new value networks
Building Strategies, Operating Models and Roadmaps for IT organisations.
And common objectives / challenges
• Moving to DevOps ways of working
• Transitioning new roles, skills and mindsets
• Shift to service broker model
• Strong architectural governance
• Secure by Design
• Internal investment and budgeting models
I T 4 I T 9
LET’S DIVE IN
I T 4 I T 10
ENTERPRISE IT SHOULD BE BI-MODAL*
Observation 1: Loss of control is an eventuality in an Internal provider role. IT
must embrace fragmentation and take on a leadership role during disruption
“The S2P Value Stream places emphasis on the service and aims to provide a more holistic view of the IT portfolio to
shape business investment decisions and connect IT costs with business value.” IT 4 IT
Strategy to
Portfolio
Value Stream
PLAN
IT fully embedded into the fabric
of business
Ordertaker
Business
IT as
Partner
Business as
Consumer
IT as Provider
FROM TO
Ordertaker
IT Strategy is
business strategy
xTech
xTech
xTech
IT as a supporting enterprise capability
Governance
*Gartner
I T 4 I T 11
POSITIVE ENGAGEMENT WITH
BUSINESS IS ESSENTIAL
IT4IT has the concept of a “unique experience
condition in the Request to Fulfill value
stream”.
Gartner
And it needs to be re-enforced throughout all engagements, not just service consumption
Request services
Delivered through
Enable
USER EXPERIENCE & ENGAGEMENT
CONSUMABLE SERVICES
CAPABILITIES (BUSINESS & TECHNOLOGY)
Interact with capabilities
USERS
BUSINESSPARTNERS
Observation 2: Experience and communication
transcends all interactions with business and
partners and is an essential ingredient in the
success of 21st Century IT organisations.
I T 4 I T 12
Observation 3: Be clear about the entire scope of IT4IT as an
overall integrated operating model, not just tooling for IT teams
*not their real names
WHAT’S IN A NAME?
Meet Laura and Joseph*, they’re “IT4IT” engineers and they just got free t-shirts
AREA OF INFLUENCE
“Our job is to implement tools to enable
our DevOps teams to be even leaner”
P O S I T I O N I N G
I T 4 I T 13
Observation 4: Use IT 4 IT as a catalyst for an integrated IT
operating model in conjunction with Cloud Programmes
*not his real name
WHAT’S IN A NAME?
Meet Jean*, an infrastructure engineer
“As software is eating infrastructure we’re
busy implementing our cloud strategy
to simplify our technology estate and
offer improved DR, cost and availability.”
P O S I T I O N I N G
INTERNAL CLOUD MARKETPLACE
I T 4 I T 14
AGILITY AS A KEY SYSTEM GOAL
Observation 5: Do not model your org
structure based on the IT 4 IT value
streams as it will discourage agility and
lean ways of working.
“The IT4IT Reference Architecture is process-agnostic”
Value streams are recursive and progressively demonstrate value.
The lifecycle status of a service is an orthogonal concern.
Day 1Day 0 Day 2 Day 3
Day 1Day 0 Day 1 Day 1
S
E
R
V
I
C
E
L
I
F
E
C
Y
C
L
E
M I N D S E T
I T 4 I T 15
SPEAKING OF WHICH, WHERE’S MY MVP?
Observation 6:
Model custom flows
and data models driven
off of the characteristics
of a service.
Build Component
I T 4 I T 16
NEW SKILLS ARE NEEDED
Examples of experience design
manifesting:
• Rapid Prototyping
• End to end experience design
• User Experience testing
• Interactive tutorials
“It doesn’t matter how amazing the steak is, if it’s served on a cold plate it’s !*@!. If it’s served with a dull
knife it’s !*@!. If the gravy isn’t piping hot, it’s !*@!. If you’re eating it on an uncomfortable chair, it’s
!*@!. If it’s served by an ugly waiter who just came in from a cigarette break, it’s !*@!. Because I care
about the steak, I have to care about everything around it.”
Gordon Ramsey, Humble Pie
FEASIBILITY
TECHNICAL
VIABILITY
TYPICAL IT
ORGANISATIONS
FEASIBILITY
TECHNICAL
VIABILITY
EXPERIENCE
DESIGN
TARGET IT
ORGANISATIONS
Observation 7: New skills and mindsets are needed to deliver a holistic service design that will engage,
excite and enable services to deliver greater value
I T 4 I T 17
WHAT WE COVERED
 Experience & value orientation is everything
 Be clear about the entire scope of IT4IT
 Use as a catalyst to build an integrated IT operation
 Be clear about mandate
 Align your organisation around end to end delivery
 Model custom flows based on service type
 IT needs new roles and new mindsets
Some concluding observations:
I T 4 I T 18enterprisearchitects.com

More Related Content

What's hot

IT4IT Overview (A new standard for IT management)
IT4IT Overview (A new standard for IT management)IT4IT Overview (A new standard for IT management)
IT4IT Overview (A new standard for IT management)
Charles Betz
 
History of IT Service Management Practices and Standards
History of IT Service Management Practices and StandardsHistory of IT Service Management Practices and Standards
History of IT Service Management Practices and Standards
Rob Akershoek
 
IT4IT™ - Managing the Business of IT
IT4IT™ - Managing the Business of ITIT4IT™ - Managing the Business of IT
IT4IT™ - Managing the Business of IT
The Open Group SA
 
Creating Agile Organizations by Combining Design, Architecture and Agile Thin...
Creating Agile Organizations by Combining Design, Architecture and Agile Thin...Creating Agile Organizations by Combining Design, Architecture and Agile Thin...
Creating Agile Organizations by Combining Design, Architecture and Agile Thin...
Craig Martin
 
Critical Review of Open Group IT4IT Reference Architecture
Critical Review of Open Group IT4IT Reference ArchitectureCritical Review of Open Group IT4IT Reference Architecture
Critical Review of Open Group IT4IT Reference Architecture
Alan McSweeney
 
Running the Business of IT on ServiceNow using IT4IT
Running the Business of IT on ServiceNow using IT4ITRunning the Business of IT on ServiceNow using IT4IT
Running the Business of IT on ServiceNow using IT4IT
cccamericas
 
The need for Business design to underpin strategic and operational agility
The need for Business design to underpin strategic and operational agility The need for Business design to underpin strategic and operational agility
The need for Business design to underpin strategic and operational agility
Craig Martin
 
IT4IT™
IT4IT™IT4IT™
IT4IT™
ITpreneurs
 
Request to Fulfill Presentation (IT4IT)
Request to Fulfill Presentation (IT4IT)Request to Fulfill Presentation (IT4IT)
Request to Fulfill Presentation (IT4IT)
Rob Akershoek
 
Introduction to Enterprise architecture and the steps to perform an Enterpris...
Introduction to Enterprise architecture and the steps to perform an Enterpris...Introduction to Enterprise architecture and the steps to perform an Enterpris...
Introduction to Enterprise architecture and the steps to perform an Enterpris...
Prashanth Panduranga
 
Business Architecture as an Approach to Connect Strategy & Projects
Business Architecture as an Approach to Connect Strategy & ProjectsBusiness Architecture as an Approach to Connect Strategy & Projects
Business Architecture as an Approach to Connect Strategy & Projects
Enterprise Architects
 
Agile IT Operatinos - Getting to Daily Releases
Agile IT Operatinos - Getting to Daily ReleasesAgile IT Operatinos - Getting to Daily Releases
Agile IT Operatinos - Getting to Daily Releases
LeadingAgile
 
Re-Positioning the value of the architecture practice
Re-Positioning the value of the architecture practiceRe-Positioning the value of the architecture practice
Re-Positioning the value of the architecture practice
Craig Martin
 
Business Architecture Explained
Business Architecture ExplainedBusiness Architecture Explained
Business Architecture Explained
aaronwilliamson
 
Using ITIL 4 and IT4IT together
Using ITIL 4 and IT4IT togetherUsing ITIL 4 and IT4IT together
Using ITIL 4 and IT4IT together
Rob Akershoek
 
An Introduction into the design of business using business architecture
An Introduction into the design of business using business architectureAn Introduction into the design of business using business architecture
An Introduction into the design of business using business architecture
Craig Martin
 
Aligning The Business Model to Technology Landscapes Enterprise Systems Arch...
Aligning The Business Model to  Technology Landscapes Enterprise Systems Arch...Aligning The Business Model to  Technology Landscapes Enterprise Systems Arch...
Aligning The Business Model to Technology Landscapes Enterprise Systems Arch...
Daljit Banger
 
Building a more cohesive organisation using business architecture
Building a more cohesive organisation using business architectureBuilding a more cohesive organisation using business architecture
Building a more cohesive organisation using business architecture
Craig Martin
 
Looking for Disruptive Business Models in Higher Education
Looking for Disruptive Business Models in Higher EducationLooking for Disruptive Business Models in Higher Education
Looking for Disruptive Business Models in Higher Education
Enterprise Architects
 
Itil 4 Guiding Principles Mindmap
Itil 4 Guiding Principles MindmapItil 4 Guiding Principles Mindmap
Itil 4 Guiding Principles Mindmap
Peter Palme 高 彼特
 

What's hot (20)

IT4IT Overview (A new standard for IT management)
IT4IT Overview (A new standard for IT management)IT4IT Overview (A new standard for IT management)
IT4IT Overview (A new standard for IT management)
 
History of IT Service Management Practices and Standards
History of IT Service Management Practices and StandardsHistory of IT Service Management Practices and Standards
History of IT Service Management Practices and Standards
 
IT4IT™ - Managing the Business of IT
IT4IT™ - Managing the Business of ITIT4IT™ - Managing the Business of IT
IT4IT™ - Managing the Business of IT
 
Creating Agile Organizations by Combining Design, Architecture and Agile Thin...
Creating Agile Organizations by Combining Design, Architecture and Agile Thin...Creating Agile Organizations by Combining Design, Architecture and Agile Thin...
Creating Agile Organizations by Combining Design, Architecture and Agile Thin...
 
Critical Review of Open Group IT4IT Reference Architecture
Critical Review of Open Group IT4IT Reference ArchitectureCritical Review of Open Group IT4IT Reference Architecture
Critical Review of Open Group IT4IT Reference Architecture
 
Running the Business of IT on ServiceNow using IT4IT
Running the Business of IT on ServiceNow using IT4ITRunning the Business of IT on ServiceNow using IT4IT
Running the Business of IT on ServiceNow using IT4IT
 
The need for Business design to underpin strategic and operational agility
The need for Business design to underpin strategic and operational agility The need for Business design to underpin strategic and operational agility
The need for Business design to underpin strategic and operational agility
 
IT4IT™
IT4IT™IT4IT™
IT4IT™
 
Request to Fulfill Presentation (IT4IT)
Request to Fulfill Presentation (IT4IT)Request to Fulfill Presentation (IT4IT)
Request to Fulfill Presentation (IT4IT)
 
Introduction to Enterprise architecture and the steps to perform an Enterpris...
Introduction to Enterprise architecture and the steps to perform an Enterpris...Introduction to Enterprise architecture and the steps to perform an Enterpris...
Introduction to Enterprise architecture and the steps to perform an Enterpris...
 
Business Architecture as an Approach to Connect Strategy & Projects
Business Architecture as an Approach to Connect Strategy & ProjectsBusiness Architecture as an Approach to Connect Strategy & Projects
Business Architecture as an Approach to Connect Strategy & Projects
 
Agile IT Operatinos - Getting to Daily Releases
Agile IT Operatinos - Getting to Daily ReleasesAgile IT Operatinos - Getting to Daily Releases
Agile IT Operatinos - Getting to Daily Releases
 
Re-Positioning the value of the architecture practice
Re-Positioning the value of the architecture practiceRe-Positioning the value of the architecture practice
Re-Positioning the value of the architecture practice
 
Business Architecture Explained
Business Architecture ExplainedBusiness Architecture Explained
Business Architecture Explained
 
Using ITIL 4 and IT4IT together
Using ITIL 4 and IT4IT togetherUsing ITIL 4 and IT4IT together
Using ITIL 4 and IT4IT together
 
An Introduction into the design of business using business architecture
An Introduction into the design of business using business architectureAn Introduction into the design of business using business architecture
An Introduction into the design of business using business architecture
 
Aligning The Business Model to Technology Landscapes Enterprise Systems Arch...
Aligning The Business Model to  Technology Landscapes Enterprise Systems Arch...Aligning The Business Model to  Technology Landscapes Enterprise Systems Arch...
Aligning The Business Model to Technology Landscapes Enterprise Systems Arch...
 
Building a more cohesive organisation using business architecture
Building a more cohesive organisation using business architectureBuilding a more cohesive organisation using business architecture
Building a more cohesive organisation using business architecture
 
Looking for Disruptive Business Models in Higher Education
Looking for Disruptive Business Models in Higher EducationLooking for Disruptive Business Models in Higher Education
Looking for Disruptive Business Models in Higher Education
 
Itil 4 Guiding Principles Mindmap
Itil 4 Guiding Principles MindmapItil 4 Guiding Principles Mindmap
Itil 4 Guiding Principles Mindmap
 

Viewers also liked

Enterprise Architecture Approach Togaf 9
Enterprise Architecture Approach   Togaf 9Enterprise Architecture Approach   Togaf 9
Enterprise Architecture Approach Togaf 9
Prashant Patade
 
IT4IT - itSMFUK v4 (3)
IT4IT - itSMFUK v4 (3)IT4IT - itSMFUK v4 (3)
IT4IT - itSMFUK v4 (3)
Tony Price
 
Learn Togaf 9.1 in 100 slides!
Learn Togaf 9.1 in 100 slides!Learn Togaf 9.1 in 100 slides!
Learn Togaf 9.1 in 100 slides!
Sam Mandebvu
 
Understanding Business Architecture
Understanding Business ArchitectureUnderstanding Business Architecture
Understanding Business Architecture
Enterprise Architects
 
Business Architecture Defined
Business Architecture DefinedBusiness Architecture Defined
Business Architecture Defined
authenegade partners
 
Business Architecture the Key to Enterprise Transformation
Business Architecture the Key to Enterprise TransformationBusiness Architecture the Key to Enterprise Transformation
Business Architecture the Key to Enterprise Transformation
Mike Walker
 

Viewers also liked (6)

Enterprise Architecture Approach Togaf 9
Enterprise Architecture Approach   Togaf 9Enterprise Architecture Approach   Togaf 9
Enterprise Architecture Approach Togaf 9
 
IT4IT - itSMFUK v4 (3)
IT4IT - itSMFUK v4 (3)IT4IT - itSMFUK v4 (3)
IT4IT - itSMFUK v4 (3)
 
Learn Togaf 9.1 in 100 slides!
Learn Togaf 9.1 in 100 slides!Learn Togaf 9.1 in 100 slides!
Learn Togaf 9.1 in 100 slides!
 
Understanding Business Architecture
Understanding Business ArchitectureUnderstanding Business Architecture
Understanding Business Architecture
 
Business Architecture Defined
Business Architecture DefinedBusiness Architecture Defined
Business Architecture Defined
 
Business Architecture the Key to Enterprise Transformation
Business Architecture the Key to Enterprise TransformationBusiness Architecture the Key to Enterprise Transformation
Business Architecture the Key to Enterprise Transformation
 

Similar to Introducing The Open Group IT4IT™ Standard

The 5 rational steps for managing IT investments_excerpt
The 5 rational steps for managing IT investments_excerptThe 5 rational steps for managing IT investments_excerpt
The 5 rational steps for managing IT investments_excerpt
Solomon Baba
 
Embracing the long term view to build a true digital workplace
Embracing the long term view to build a true digital workplaceEmbracing the long term view to build a true digital workplace
Embracing the long term view to build a true digital workplace
Andries den Haan
 
Max IT4IT webinar powerpoint
Max IT4IT webinar powerpointMax IT4IT webinar powerpoint
Max IT4IT webinar powerpoint
MAX Technical Training
 
Gartner IT Infrastructure & Operations Management Summit 2014 - Trip Report
Gartner IT Infrastructure & Operations Management Summit 2014 - Trip ReportGartner IT Infrastructure & Operations Management Summit 2014 - Trip Report
Gartner IT Infrastructure & Operations Management Summit 2014 - Trip Report
Paul Woudstra
 
Frameworks to drive value from your investment in Information Technology
Frameworks to drive value from your investment in Information TechnologyFrameworks to drive value from your investment in Information Technology
Frameworks to drive value from your investment in Information Technology
John Halliday
 
Cinco consejos de los expertos Cutter (Cuitláhuac Osorio)
Cinco consejos de los expertos Cutter (Cuitláhuac Osorio)Cinco consejos de los expertos Cutter (Cuitláhuac Osorio)
Cinco consejos de los expertos Cutter (Cuitláhuac Osorio)
Software Guru
 
Using SFIA as a basis for defining Enterprise Architecture skills
Using SFIA as a basis for defining Enterprise Architecture skillsUsing SFIA as a basis for defining Enterprise Architecture skills
Using SFIA as a basis for defining Enterprise Architecture skills
Louw Labuschagne
 
7 Steps to Transform Your Enterprise Architecture Practice
7 Steps to Transform Your Enterprise Architecture Practice7 Steps to Transform Your Enterprise Architecture Practice
7 Steps to Transform Your Enterprise Architecture Practice
penni333
 
Beyond CIO - Will there still be Architecture Management in 2025
Beyond CIO - Will there still be Architecture Management in 2025Beyond CIO - Will there still be Architecture Management in 2025
Beyond CIO - Will there still be Architecture Management in 2025
LeanIX GmbH
 
2011 Gartner Symposium Launch Day
2011 Gartner Symposium Launch Day2011 Gartner Symposium Launch Day
2011 Gartner Symposium Launch Day
chris_thompson_gartner
 
Avoid Collapse: Build Your Intranet Foundation The Right Way - ILTACON
Avoid Collapse: Build Your Intranet Foundation The Right Way - ILTACONAvoid Collapse: Build Your Intranet Foundation The Right Way - ILTACON
Avoid Collapse: Build Your Intranet Foundation The Right Way - ILTACON
Richard Harbridge
 
Lise Hagen IDC
Lise Hagen   IDCLise Hagen   IDC
Lise Hagen IDC
Software AG South Africa
 
PITT PMI Business Architecture Final.pptx
PITT PMI Business Architecture Final.pptxPITT PMI Business Architecture Final.pptx
PITT PMI Business Architecture Final.pptx
RobertSteel14
 
Is next generation EAM more than just agile IT planning?
Is next generation EAM more than just agile IT planning?Is next generation EAM more than just agile IT planning?
Is next generation EAM more than just agile IT planning?
LeanIX GmbH
 
Using Technology Transformation Effectively To Improve It Business Alignment
Using Technology Transformation Effectively To Improve It Business AlignmentUsing Technology Transformation Effectively To Improve It Business Alignment
Using Technology Transformation Effectively To Improve It Business Alignment
Pritam Dey
 
Technovision 2014 technology_building_blocks_for_digital_transformation - cap...
Technovision 2014 technology_building_blocks_for_digital_transformation - cap...Technovision 2014 technology_building_blocks_for_digital_transformation - cap...
Technovision 2014 technology_building_blocks_for_digital_transformation - cap...
Rick Bouter
 
Tony Price - Will IT4IT Survive
Tony Price - Will IT4IT SurviveTony Price - Will IT4IT Survive
Tony Price - Will IT4IT Survive
itSMF UK
 
Are you Ready for Digital_Nuno Oliveira
Are you Ready for Digital_Nuno OliveiraAre you Ready for Digital_Nuno Oliveira
Are you Ready for Digital_Nuno Oliveira
Nuno Oliveira
 
Rethinking it for digital transformation
Rethinking it for digital transformationRethinking it for digital transformation
Rethinking it for digital transformation
MuleSoft
 
3 b. iain pritchard & laura dawson
3 b. iain pritchard & laura dawson3 b. iain pritchard & laura dawson
3 b. iain pritchard & laura dawson
CFG
 

Similar to Introducing The Open Group IT4IT™ Standard (20)

The 5 rational steps for managing IT investments_excerpt
The 5 rational steps for managing IT investments_excerptThe 5 rational steps for managing IT investments_excerpt
The 5 rational steps for managing IT investments_excerpt
 
Embracing the long term view to build a true digital workplace
Embracing the long term view to build a true digital workplaceEmbracing the long term view to build a true digital workplace
Embracing the long term view to build a true digital workplace
 
Max IT4IT webinar powerpoint
Max IT4IT webinar powerpointMax IT4IT webinar powerpoint
Max IT4IT webinar powerpoint
 
Gartner IT Infrastructure & Operations Management Summit 2014 - Trip Report
Gartner IT Infrastructure & Operations Management Summit 2014 - Trip ReportGartner IT Infrastructure & Operations Management Summit 2014 - Trip Report
Gartner IT Infrastructure & Operations Management Summit 2014 - Trip Report
 
Frameworks to drive value from your investment in Information Technology
Frameworks to drive value from your investment in Information TechnologyFrameworks to drive value from your investment in Information Technology
Frameworks to drive value from your investment in Information Technology
 
Cinco consejos de los expertos Cutter (Cuitláhuac Osorio)
Cinco consejos de los expertos Cutter (Cuitláhuac Osorio)Cinco consejos de los expertos Cutter (Cuitláhuac Osorio)
Cinco consejos de los expertos Cutter (Cuitláhuac Osorio)
 
Using SFIA as a basis for defining Enterprise Architecture skills
Using SFIA as a basis for defining Enterprise Architecture skillsUsing SFIA as a basis for defining Enterprise Architecture skills
Using SFIA as a basis for defining Enterprise Architecture skills
 
7 Steps to Transform Your Enterprise Architecture Practice
7 Steps to Transform Your Enterprise Architecture Practice7 Steps to Transform Your Enterprise Architecture Practice
7 Steps to Transform Your Enterprise Architecture Practice
 
Beyond CIO - Will there still be Architecture Management in 2025
Beyond CIO - Will there still be Architecture Management in 2025Beyond CIO - Will there still be Architecture Management in 2025
Beyond CIO - Will there still be Architecture Management in 2025
 
2011 Gartner Symposium Launch Day
2011 Gartner Symposium Launch Day2011 Gartner Symposium Launch Day
2011 Gartner Symposium Launch Day
 
Avoid Collapse: Build Your Intranet Foundation The Right Way - ILTACON
Avoid Collapse: Build Your Intranet Foundation The Right Way - ILTACONAvoid Collapse: Build Your Intranet Foundation The Right Way - ILTACON
Avoid Collapse: Build Your Intranet Foundation The Right Way - ILTACON
 
Lise Hagen IDC
Lise Hagen   IDCLise Hagen   IDC
Lise Hagen IDC
 
PITT PMI Business Architecture Final.pptx
PITT PMI Business Architecture Final.pptxPITT PMI Business Architecture Final.pptx
PITT PMI Business Architecture Final.pptx
 
Is next generation EAM more than just agile IT planning?
Is next generation EAM more than just agile IT planning?Is next generation EAM more than just agile IT planning?
Is next generation EAM more than just agile IT planning?
 
Using Technology Transformation Effectively To Improve It Business Alignment
Using Technology Transformation Effectively To Improve It Business AlignmentUsing Technology Transformation Effectively To Improve It Business Alignment
Using Technology Transformation Effectively To Improve It Business Alignment
 
Technovision 2014 technology_building_blocks_for_digital_transformation - cap...
Technovision 2014 technology_building_blocks_for_digital_transformation - cap...Technovision 2014 technology_building_blocks_for_digital_transformation - cap...
Technovision 2014 technology_building_blocks_for_digital_transformation - cap...
 
Tony Price - Will IT4IT Survive
Tony Price - Will IT4IT SurviveTony Price - Will IT4IT Survive
Tony Price - Will IT4IT Survive
 
Are you Ready for Digital_Nuno Oliveira
Are you Ready for Digital_Nuno OliveiraAre you Ready for Digital_Nuno Oliveira
Are you Ready for Digital_Nuno Oliveira
 
Rethinking it for digital transformation
Rethinking it for digital transformationRethinking it for digital transformation
Rethinking it for digital transformation
 
3 b. iain pritchard & laura dawson
3 b. iain pritchard & laura dawson3 b. iain pritchard & laura dawson
3 b. iain pritchard & laura dawson
 

Recently uploaded

Digital Marketing with a Focus on Sustainability
Digital Marketing with a Focus on SustainabilityDigital Marketing with a Focus on Sustainability
Digital Marketing with a Focus on Sustainability
sssourabhsharma
 
list of states and organizations .pdf
list of  states  and  organizations .pdflist of  states  and  organizations .pdf
list of states and organizations .pdf
Rbc Rbcua
 
Income Tax exemption for Start up : Section 80 IAC
Income Tax  exemption for Start up : Section 80 IACIncome Tax  exemption for Start up : Section 80 IAC
Income Tax exemption for Start up : Section 80 IAC
CA Dr. Prithvi Ranjan Parhi
 
一比一原版(QMUE毕业证书)英国爱丁堡玛格丽特女王大学毕业证文凭如何办理
一比一原版(QMUE毕业证书)英国爱丁堡玛格丽特女王大学毕业证文凭如何办理一比一原版(QMUE毕业证书)英国爱丁堡玛格丽特女王大学毕业证文凭如何办理
一比一原版(QMUE毕业证书)英国爱丁堡玛格丽特女王大学毕业证文凭如何办理
taqyea
 
Innovation Management Frameworks: Your Guide to Creativity & Innovation
Innovation Management Frameworks: Your Guide to Creativity & InnovationInnovation Management Frameworks: Your Guide to Creativity & Innovation
Innovation Management Frameworks: Your Guide to Creativity & Innovation
Operational Excellence Consulting
 
2022 Vintage Roman Numerals Men Rings
2022 Vintage Roman  Numerals  Men  Rings2022 Vintage Roman  Numerals  Men  Rings
2022 Vintage Roman Numerals Men Rings
aragme
 
Presentation by Herman Kienhuis (Curiosity VC) on Investing in AI for ABS Alu...
Presentation by Herman Kienhuis (Curiosity VC) on Investing in AI for ABS Alu...Presentation by Herman Kienhuis (Curiosity VC) on Investing in AI for ABS Alu...
Presentation by Herman Kienhuis (Curiosity VC) on Investing in AI for ABS Alu...
Herman Kienhuis
 
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Indian Matka
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Indian MatkaDpboss Matka Guessing Satta Matta Matka Kalyan Chart Indian Matka
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Indian Matka
➒➌➎➏➑➐➋➑➐➐Dpboss Matka Guessing Satta Matka Kalyan Chart Indian Matka
 
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
my Pandit
 
Industrial Tech SW: Category Renewal and Creation
Industrial Tech SW:  Category Renewal and CreationIndustrial Tech SW:  Category Renewal and Creation
Industrial Tech SW: Category Renewal and Creation
Christian Dahlen
 
Business storytelling: key ingredients to a story
Business storytelling: key ingredients to a storyBusiness storytelling: key ingredients to a story
Business storytelling: key ingredients to a story
Alexandra Fulford
 
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
❼❷⓿❺❻❷❽❷❼❽ Dpboss Kalyan Satta Matka Guessing Matka Result Main Bazar chart
 
Digital Transformation Frameworks: Driving Digital Excellence
Digital Transformation Frameworks: Driving Digital ExcellenceDigital Transformation Frameworks: Driving Digital Excellence
Digital Transformation Frameworks: Driving Digital Excellence
Operational Excellence Consulting
 
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel ChartSatta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
➒➌➎➏➑➐➋➑➐➐Dpboss Matka Guessing Satta Matka Kalyan Chart Indian Matka
 
Call8328958814 satta matka Kalyan result satta guessing
Call8328958814 satta matka Kalyan result satta guessingCall8328958814 satta matka Kalyan result satta guessing
Call8328958814 satta matka Kalyan result satta guessing
➑➌➋➑➒➎➑➑➊➍
 
Ellen Burstyn: From Detroit Dreamer to Hollywood Legend | CIO Women Magazine
Ellen Burstyn: From Detroit Dreamer to Hollywood Legend | CIO Women MagazineEllen Burstyn: From Detroit Dreamer to Hollywood Legend | CIO Women Magazine
Ellen Burstyn: From Detroit Dreamer to Hollywood Legend | CIO Women Magazine
CIOWomenMagazine
 
4 Benefits of Partnering with an OnlyFans Agency for Content Creators.pdf
4 Benefits of Partnering with an OnlyFans Agency for Content Creators.pdf4 Benefits of Partnering with an OnlyFans Agency for Content Creators.pdf
4 Benefits of Partnering with an OnlyFans Agency for Content Creators.pdf
onlyfansmanagedau
 
Best Competitive Marble Pricing in Dubai - ☎ 9928909666
Best Competitive Marble Pricing in Dubai - ☎ 9928909666Best Competitive Marble Pricing in Dubai - ☎ 9928909666
Best Competitive Marble Pricing in Dubai - ☎ 9928909666
Stone Art Hub
 
GKohler - Retail Scavenger Hunt Presentation
GKohler - Retail Scavenger Hunt PresentationGKohler - Retail Scavenger Hunt Presentation
GKohler - Retail Scavenger Hunt Presentation
GraceKohler1
 
The Steadfast and Reliable Bull: Taurus Zodiac Sign
The Steadfast and Reliable Bull: Taurus Zodiac SignThe Steadfast and Reliable Bull: Taurus Zodiac Sign
The Steadfast and Reliable Bull: Taurus Zodiac Sign
my Pandit
 

Recently uploaded (20)

Digital Marketing with a Focus on Sustainability
Digital Marketing with a Focus on SustainabilityDigital Marketing with a Focus on Sustainability
Digital Marketing with a Focus on Sustainability
 
list of states and organizations .pdf
list of  states  and  organizations .pdflist of  states  and  organizations .pdf
list of states and organizations .pdf
 
Income Tax exemption for Start up : Section 80 IAC
Income Tax  exemption for Start up : Section 80 IACIncome Tax  exemption for Start up : Section 80 IAC
Income Tax exemption for Start up : Section 80 IAC
 
一比一原版(QMUE毕业证书)英国爱丁堡玛格丽特女王大学毕业证文凭如何办理
一比一原版(QMUE毕业证书)英国爱丁堡玛格丽特女王大学毕业证文凭如何办理一比一原版(QMUE毕业证书)英国爱丁堡玛格丽特女王大学毕业证文凭如何办理
一比一原版(QMUE毕业证书)英国爱丁堡玛格丽特女王大学毕业证文凭如何办理
 
Innovation Management Frameworks: Your Guide to Creativity & Innovation
Innovation Management Frameworks: Your Guide to Creativity & InnovationInnovation Management Frameworks: Your Guide to Creativity & Innovation
Innovation Management Frameworks: Your Guide to Creativity & Innovation
 
2022 Vintage Roman Numerals Men Rings
2022 Vintage Roman  Numerals  Men  Rings2022 Vintage Roman  Numerals  Men  Rings
2022 Vintage Roman Numerals Men Rings
 
Presentation by Herman Kienhuis (Curiosity VC) on Investing in AI for ABS Alu...
Presentation by Herman Kienhuis (Curiosity VC) on Investing in AI for ABS Alu...Presentation by Herman Kienhuis (Curiosity VC) on Investing in AI for ABS Alu...
Presentation by Herman Kienhuis (Curiosity VC) on Investing in AI for ABS Alu...
 
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Indian Matka
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Indian MatkaDpboss Matka Guessing Satta Matta Matka Kalyan Chart Indian Matka
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Indian Matka
 
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
 
Industrial Tech SW: Category Renewal and Creation
Industrial Tech SW:  Category Renewal and CreationIndustrial Tech SW:  Category Renewal and Creation
Industrial Tech SW: Category Renewal and Creation
 
Business storytelling: key ingredients to a story
Business storytelling: key ingredients to a storyBusiness storytelling: key ingredients to a story
Business storytelling: key ingredients to a story
 
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
 
Digital Transformation Frameworks: Driving Digital Excellence
Digital Transformation Frameworks: Driving Digital ExcellenceDigital Transformation Frameworks: Driving Digital Excellence
Digital Transformation Frameworks: Driving Digital Excellence
 
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel ChartSatta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
 
Call8328958814 satta matka Kalyan result satta guessing
Call8328958814 satta matka Kalyan result satta guessingCall8328958814 satta matka Kalyan result satta guessing
Call8328958814 satta matka Kalyan result satta guessing
 
Ellen Burstyn: From Detroit Dreamer to Hollywood Legend | CIO Women Magazine
Ellen Burstyn: From Detroit Dreamer to Hollywood Legend | CIO Women MagazineEllen Burstyn: From Detroit Dreamer to Hollywood Legend | CIO Women Magazine
Ellen Burstyn: From Detroit Dreamer to Hollywood Legend | CIO Women Magazine
 
4 Benefits of Partnering with an OnlyFans Agency for Content Creators.pdf
4 Benefits of Partnering with an OnlyFans Agency for Content Creators.pdf4 Benefits of Partnering with an OnlyFans Agency for Content Creators.pdf
4 Benefits of Partnering with an OnlyFans Agency for Content Creators.pdf
 
Best Competitive Marble Pricing in Dubai - ☎ 9928909666
Best Competitive Marble Pricing in Dubai - ☎ 9928909666Best Competitive Marble Pricing in Dubai - ☎ 9928909666
Best Competitive Marble Pricing in Dubai - ☎ 9928909666
 
GKohler - Retail Scavenger Hunt Presentation
GKohler - Retail Scavenger Hunt PresentationGKohler - Retail Scavenger Hunt Presentation
GKohler - Retail Scavenger Hunt Presentation
 
The Steadfast and Reliable Bull: Taurus Zodiac Sign
The Steadfast and Reliable Bull: Taurus Zodiac SignThe Steadfast and Reliable Bull: Taurus Zodiac Sign
The Steadfast and Reliable Bull: Taurus Zodiac Sign
 

Introducing The Open Group IT4IT™ Standard

  • 1. I T 4 I T 1 INTRODUCING THE OPEN GROUP IT4IT™ STANDARD S T U A R T A L E X A N D E R
  • 2. I T 4 I T 2 www.enterprisearchitects.com training@enterprisearchitects.com www.fromhereon.com stuart.alexander@fromhereon.com
  • 3. I T 4 I T 3 ABOUT ME Principal at FromHereOn – Enterprise Architects International Consulting brand Business Architect who enjoys dabbling with Information Architecture Previously Head of Solutions with hands on experience delivering IT solutions to business S T U A R T A L E X A N D E R
  • 4. I T 4 I T 4 WHAT WE’LL COVER  Some real life observations and implementation considerations  Positioning IT4IT  People & Mindset
  • 5. I T 4 I T 5 CONTEXT
  • 6. I T 4 I T 6 WHAT HAVE WE BEEN DOING WITH IT4IT? Building Strategies, Operating Models and Roadmaps for IT organisations. MOTIVATION MODEL B U S I NE S S M O D E L S E R VI C E M O D E L CAPABILITY MODEL People ROADMAP GOVERNANCE * Closed feedback loop to Motivation Model Vision Strategy Blueprinting Roadmapping Governance Informatio n Technology Process Design Thinking: Empathise, Define, Ideate, Prototype, Test MARKET MODEL MEANS ASSESSMENT INFLUENCERS ASSESSMENT MEANS ENDS MACRO ENVIRONMENT INDUSTRY SCAN SWOT PERFORMANCE • Financial • Customer • Internal (current) • Internal (long-term)
  • 7. I T 4 I T 7 THE WORLD IS CHANGING - RAPIDLY Source: ThoughtWorks If business models are changing then how does IT respond? When everyone’s expectations are higher? All whilst supporting existing estates.
  • 8. I T 4 I T 8 WHAT HAVE WE BEEN DOING WITH IT4IT? Characterised by key drivers: • Enabling great customer experiences • Greater Agility – time to value • Unlocking insight and value propositions from data • Optimising TCO • Develop new value networks Building Strategies, Operating Models and Roadmaps for IT organisations. And common objectives / challenges • Moving to DevOps ways of working • Transitioning new roles, skills and mindsets • Shift to service broker model • Strong architectural governance • Secure by Design • Internal investment and budgeting models
  • 9. I T 4 I T 9 LET’S DIVE IN
  • 10. I T 4 I T 10 ENTERPRISE IT SHOULD BE BI-MODAL* Observation 1: Loss of control is an eventuality in an Internal provider role. IT must embrace fragmentation and take on a leadership role during disruption “The S2P Value Stream places emphasis on the service and aims to provide a more holistic view of the IT portfolio to shape business investment decisions and connect IT costs with business value.” IT 4 IT Strategy to Portfolio Value Stream PLAN IT fully embedded into the fabric of business Ordertaker Business IT as Partner Business as Consumer IT as Provider FROM TO Ordertaker IT Strategy is business strategy xTech xTech xTech IT as a supporting enterprise capability Governance *Gartner
  • 11. I T 4 I T 11 POSITIVE ENGAGEMENT WITH BUSINESS IS ESSENTIAL IT4IT has the concept of a “unique experience condition in the Request to Fulfill value stream”. Gartner And it needs to be re-enforced throughout all engagements, not just service consumption Request services Delivered through Enable USER EXPERIENCE & ENGAGEMENT CONSUMABLE SERVICES CAPABILITIES (BUSINESS & TECHNOLOGY) Interact with capabilities USERS BUSINESSPARTNERS Observation 2: Experience and communication transcends all interactions with business and partners and is an essential ingredient in the success of 21st Century IT organisations.
  • 12. I T 4 I T 12 Observation 3: Be clear about the entire scope of IT4IT as an overall integrated operating model, not just tooling for IT teams *not their real names WHAT’S IN A NAME? Meet Laura and Joseph*, they’re “IT4IT” engineers and they just got free t-shirts AREA OF INFLUENCE “Our job is to implement tools to enable our DevOps teams to be even leaner” P O S I T I O N I N G
  • 13. I T 4 I T 13 Observation 4: Use IT 4 IT as a catalyst for an integrated IT operating model in conjunction with Cloud Programmes *not his real name WHAT’S IN A NAME? Meet Jean*, an infrastructure engineer “As software is eating infrastructure we’re busy implementing our cloud strategy to simplify our technology estate and offer improved DR, cost and availability.” P O S I T I O N I N G INTERNAL CLOUD MARKETPLACE
  • 14. I T 4 I T 14 AGILITY AS A KEY SYSTEM GOAL Observation 5: Do not model your org structure based on the IT 4 IT value streams as it will discourage agility and lean ways of working. “The IT4IT Reference Architecture is process-agnostic” Value streams are recursive and progressively demonstrate value. The lifecycle status of a service is an orthogonal concern. Day 1Day 0 Day 2 Day 3 Day 1Day 0 Day 1 Day 1 S E R V I C E L I F E C Y C L E M I N D S E T
  • 15. I T 4 I T 15 SPEAKING OF WHICH, WHERE’S MY MVP? Observation 6: Model custom flows and data models driven off of the characteristics of a service. Build Component
  • 16. I T 4 I T 16 NEW SKILLS ARE NEEDED Examples of experience design manifesting: • Rapid Prototyping • End to end experience design • User Experience testing • Interactive tutorials “It doesn’t matter how amazing the steak is, if it’s served on a cold plate it’s !*@!. If it’s served with a dull knife it’s !*@!. If the gravy isn’t piping hot, it’s !*@!. If you’re eating it on an uncomfortable chair, it’s !*@!. If it’s served by an ugly waiter who just came in from a cigarette break, it’s !*@!. Because I care about the steak, I have to care about everything around it.” Gordon Ramsey, Humble Pie FEASIBILITY TECHNICAL VIABILITY TYPICAL IT ORGANISATIONS FEASIBILITY TECHNICAL VIABILITY EXPERIENCE DESIGN TARGET IT ORGANISATIONS Observation 7: New skills and mindsets are needed to deliver a holistic service design that will engage, excite and enable services to deliver greater value
  • 17. I T 4 I T 17 WHAT WE COVERED  Experience & value orientation is everything  Be clear about the entire scope of IT4IT  Use as a catalyst to build an integrated IT operation  Be clear about mandate  Align your organisation around end to end delivery  Model custom flows based on service type  IT needs new roles and new mindsets Some concluding observations:
  • 18. I T 4 I T 18enterprisearchitects.com

Editor's Notes

  1. ----- Meeting Notes (16/12/15 20:41) ----- Thank you Jim, let's get started