The document outlines an agenda for a conference hosted by Information Services Group, featuring workshops on various topics such as advisor relationships, cloud brokerage, and emerging technologies. It includes predictions about future technological advancements and highlights the importance of understanding client needs for automation, security, and innovative solutions. The document emphasizes collaboration and the power to innovate in the services business to deliver value to clients.

1. © 2015 Information Services Group, Inc. All Rights Reserved.
Welcome

2. © 2015 Information Services Group, Inc. All Rights Reserved 2
Welcome to the SIC!
TODAY
o Market Update with Partner Harvey Gluckman
o Workshops:
§ Advisor relationship programs
§ Client satisfaction Benchmarking
§ X-as-a-Service Changing the Sourcing World
§ ITIL and Service Integration
§ Global Business Services
o Drinks and Topgolf!

3. © 2015 Information Services Group, Inc. All Rights Reserved 3
Welcome to the SIC!
TOMORROW
o Keynotes:
§ Martin Ford, author Rise of the Robots:Technology and the Threat of a Jobless Future
§ Bill McNee of Saugatuck Technology, an ISG business
o Workshops:
§ Trends in Commercial Contracting
§ IT & engineering
§ Emerging Tech for Insurers
§ Governance Services Table Stakes
§ Cloud Brokerage
§ Impact of DevOps in Sourced Services
o Squawk Panel
o Reception

4. © 2015 Information Services Group, Inc. All Rights Reserved.
Todd
Lavieri,
President
Americas,
Australia
&
New
Zealand
Innovate to Win and Thrive
Creating the Future in a Changing World

5. © 2015 Information Services Group, Inc. All Rights Reserved 5
The trouble with predictions
1
“There is no reason anyone would
want a computer in their home.”
— Ken Olson,president,chairman and
founder of Digital Equipment Corp.
4
“No chance space satellites will be
used to provide better phone,
telegraph,TV, or radio service in
the US.” — T.Craven,FCC
“We will never make a 32 bit
operating system.”— Bill Gates2
5
“Guitar groups are on their way
out.” — A Decca Records executive prediction after
listening to The Beatles play 10 songs on NewYear's
Day,1962,and dismissed them.
3 “We’ll get rid of spam in two
years’ time” — Bill Gates (2004)
6
“Nuclear-powered vacuum cleaners
will probably be a reality within 10
years.” — Alex Lewyt,President of the Lewyt
Vacuum Cleaner Company,1955
7 …. and my favorite….
“It’s hard to make predictions,especially about the future.” –Yogi Berra

6. © 2015 Information Services Group, Inc. All Rights Reserved 6
The Great
Horse Manure
Crisis
of 1894
1894 1944

7. © 2015 Information Services Group, Inc. All Rights Reserved 7
What happened?
How did . . . miss iPod
. . . miss CoffeeHow did
. . . miss GoogleHow did

8. © 2015 Information Services Group, Inc. All Rights Reserved 8
. . . miss Google?
. . . miss Watson?
. . . miss Facebook?
How did
How did
Everyone who attended college after 1999
How did

9. © 2015 Information Services Group, Inc. All Rights Reserved 9
Extrapolations
reinforced
by silos...

10. © 2015 Information Services Group, Inc. All Rights Reserved 10
Forget the BIG predictions.
What about today’s papers?
Imagine
reading
these
only
5
years
ago!
As
President,
Trump
will . . .
Bitcoin &
Blockchain
raise over
$200M
Uber
valued at
$40B
(started
2009)
Oil to
hit $25
a barrel
Horse
manure in
NYC still
a problem

11. © 2015 Information Services Group, Inc. All Rights Reserved 11
Things
only
a human
can do.
(with thanks to Ray Kurzweil, 1999)

12. © 2015 Information Services Group, Inc. All Rights Reserved 12
Only a
human
musician can
compose in
the style of
Bach Only
humans can
drive cars
Only a
human can
diagnose a
software
program
Only
humans can
understand
continuous
speech
Only
a human
can play
baseball
Only
people
have
common
sense
Only
humans can
recognize
faces
Things
only
a human
can do.

13. © 2015 Information Services Group, Inc. All Rights Reserved 13
Predictions for the next 10 years
1
“Russia will collapse. Germany will
have a severe economic reversal.”
— Stratfor,a private intelligence and strategy firm.
4
“Jarvis is here.” — Dr.Michio Kaku,professor
of theoretical physics,City University of NY
“$1,000 human brain.”— Peter Diamandis
2
5
“3D printers will print low-cost
clothing…and human organs….and
we will create avatars of people who
have passed away.” — Dr.Ray Kurzweil,
Director of Engineering,Google
3
“We will have Perfect Knowledge.”
— Peter Diamandis
6
“Massive Internet of Everything. A trillion
sensors, 8 billion hyper-connected people.
Total transformation of healthcare. — Dr.
James Canton,CEO of the Institute of Global Futures
7 “Self-driving cars will be ubiquitous.”
— Many
"The future ain’t what it used to be.” —Yogi Berra

14. © 2015 Information Services Group, Inc. All Rights Reserved 14
What do clients want today?
o Automation without pain
o Solutions for everything
o Better, cheaper, faster, easier
o Predictability – see around corners
o Security that is really secure
o Cloud enablement
o Insights that change everything
More
importantly,
what do
clients want
tomorrow?

15. © 2015 Information Services Group, Inc. All Rights Reserved 15
Manage better, or redefine and reinvent
what we do?
“How do you predict the future?
Don’t extrapolate!
Both
You create it.”
Ask the right questions.
– Abraham Lincoln

16. © 2015 Information Services Group, Inc. All Rights Reserved 16
16
The future together…
o The most dynamic element of a services business is that we are only ONE
step removed from our clients.
o We have the power and the permission to innovate and create. It is expected!
o Our goal together is to bring the finest professionals, search for innovation &
insight, and deliver the best results for our clients.
We look forward to delivering value
with each of you – and creating the future.

17. © 2015 Information Services Group, Inc. All Rights Reserved 17
Thank you for your partnership.

18. www.isg-one.com
imagine your future™
let’s
connect…