What do you need to do, in order to survive and succeed the next outsourcing tsunami. What skills do your leaders and staff need to realise this?

1. 1
Disrupt, Collapse and Transform
Understanding the Nature of Global Business
Services in the context of Value Provisioning

2. 2
“When the rate of change inside the business is exceeded by
the rate of change outside the company, the end is near.”
-Jack Welch

3. 3
Top Mega Trends
Urbanization
Smart is the
New Green
Social Trends
Connectivity and
Convergence
Bricks and
Clicks
Innovating to
Zero
New Business
Models: Value for
Many
Beyond BRIC:
The Next Game
Changers
Future
Infrastructure
Development
Health,
Wellness and
Well Being
Future of
Mobility

4. 4
In the beginning
DECAPITALISE

5. 5
Next
STANDARDISE

6. 6
Recently
GLOBALISE

7. 7
In Reality
COMMODITISE

8. 8
In Reality: ‘Show me the Money!’
COMMODITISE

9. 9
High-Value Commoditisation

10. 10
High-Value Commoditisation

11. 11
High-Value Commoditisation

12. 12
“Zero Concept” World in 2020
Zero
Emissions
from Cars
Zero
Accidents
Zero
Breaches of
Security
Zero Crime
Rates
Zero Waste/
Emissions
Complete
Recyclability from
Households (Cradle
to Cradle Concept)
Zero Defects
and Zero
Faults
Carbon Neutral
Factories and
Retail Stores
Carbon Neutral
Cities
Zero
Corporate
Debts
Zero Emails

13. 13
Top Mega Trends
Urbanization
Smart is the
New Green
Social Trends
Connectivity and
Convergence
Bricks and
Clicks
Innovating to
Zero
New Business
Models: Value for
Many
Beyond BRIC:
The Next Game
Changers
Future
Infrastructure
Development
Health,
Wellness and
Well Being
Future of
Mobility

14. 14
Business model innovation: can lead to a
significantly higher rate of return
Cumulative Value Creation
Last 10 Years
Volume of Innovation Efforts
Last 10 Years
Hi
Source: Doblin analysis, Doblin Inc.
Lo
Hi
Lo
Strategy Process Product Delivery
Business
model
Partnering
Enabling
process
Core
process
Product
performance
Product
system
Service Channel Brand
Customer
experience

15. 15
Business model transformation – Video
Rental
• Formerly a DVD rental firm
• Needed to change its business model
• Offers video on demand
• 25% of US Internet traffic
• Approximately 25 million subscribers
(21.7 million streaming subscribers
• Business is built on the public cloud
DVD Rental Business
Video on Demand

16. 16
Business model transformation – Search
•‘Perfected’ net search
and online-advertising
•Garden-walled content
•Total value $40 bil incl:
Alibaba value $37 bil
Yahoo Japan value $8 bil
Net value ($5 bil)
DVD Rental Business
Video on Demand
Yahoo market capital value: 2005 to 2014
Source: wikinvest

17. 17
Business model transformation –the REAL
Y2K
•Before internet commoditisation,
training was about content
•Birth of eLearning in 1999
•Skillsoft 2002
•MIT free content 2002
•Khan Academy 2006
•MITx online certification 2011
•Today:
•Mass customised learning
•Training as profit generator
Born 1989. Reborn 2002
Video on Demand
Frost & Sullivan BOT training programmes are
profit generators for our clients

18. 18
Business model transformation –
Implication on GBS
Before 2015:
Save money or GAINSHARE
or DIE
After 2015:
GAINSHARE 2.0 or DIE

19. 19
Business model transformation –
Implication on GBS
DIE?
1. Captives re-insourcing and reshoring
2. HR Firms moving in
4. Service
Automation
3. Cost
Pressure

20. 20
Business model transformation –Global
Business Services
•Ye olde
GAINSHARE
•Cost saving
•Custom formula
•Reactive to client
•Factor focused
•Service centric
•GAINSHARE 2.0
•Business results
•Sector formula
•Revised cyclically
•Knowledge focused
•Sector centric

21. 21
Business model transformation –Moving
Up the Value Chain

22. 22
Business model transformation –Moving
Up the Value Chain

23. 23
Business model transformation –Moving
Up the Value Chain

24. 24
Business model transformation –Moving
Up the Value Chain

25. 25
Technology Convergence
Industry Convergence
Product Convergence
UAV Unmanned Aerial Vehicle
V2V Vehicle to vehicle
Vehicle to Infrastructure
Vehicle to HomeV2H
V2I
Business model transformation –
Universe of Convergence

26. 26
Disrupt, Collapse, Transform
via MSC Malaysia
Convergence through MSC Malaysia:
IoT, Big Data, 3D printing+++
are priority areas

27. 27
Top Mega Trends
Urbanization
Smart is the
New Green
Social Trends
Connectivity and
Convergence
Bricks and
Clicks
Innovating to
Zero
New Business
Models: Value for
Many
Beyond BRIC:
The Next Game
Changers
Future
Infrastructure
Development
Health,
Wellness and
Well Being
Future of
Mobility

28. 28
The Next Game Changers in 2025
$2,827
Billion
$5,437
Billion
$1,098
Billion
$811
Billion
$1,167
Billion $2,441
Billion
$653
Billion $6,235
Billion
$38,526
Billion
$6,189
Billion
$772
Billion $323
Billion
$483
Billion
Mexico
Brazil
Argentina
Egypt
South Africa
Turkey
Poland
India
China
Russia
Indonesia
Thailand
Vietnam
Philippines
BRIC Nations
Next Game Changers
Note : The figure denotes GDP at market
prices. Forecasts to 2025 have been
extrapolated based on Nominal GDP
growth rate projections .
Source: International Monetary Fund. Oxford Economics, Frost & Sullivan, 2012
$4,816
Billion
BAM PEST TVIP

29. 29
BRIC – Implication on GBS
Big. Even more beautiful

30. 30
Top Mega Trends
Urbanization
Smart is the
New Green
Social Trends
Connectivity and
Convergence
Bricks and
Clicks
Innovating to
Zero
New Business
Models: Value for
Many
Beyond BRIC:
The Next Game
Changers
Future
Infrastructure
Development
Health,
Wellness and
Well Being
Future of
Mobility

31. 31
Planet 2020: 2.56 bil are Gen Y. Around
61% from Asia Alone
0.36
0.44
0.14 0.07 0.13
0.33
0.22
0.37
0.63
0.22 0.13 0.26
0.44
0.51
0.33
0.19
0.21
0.11
0.23
0.47 0.57
0.07
0.47
0.12
0.07
0.22
0.09
0.16
0
0.2
0.4
0.6
0.8
1
1.2
1.4
1.6
1.8
2
Africa Rest of Asia Latin America,
Caribbean and
Oceania
North America Europe India China
PopulationinBillion
65 Years and Above 35-64 15-34 0-14
1.69
2.56
2.1
1.2
Source: US Census Bureau, 2010 and Department of Economic and Social Affairs of the United Nations
Note: Gen Y : Population between 15 – 34 Years
2010
2020
World Population: Breakdown by Region (Global), 2020
6.83 Billion 7.55 Billion
Around 37% of Gen Y
Population Will Live in India and
China Alone

32. 32
Catering for Gen Y: Complex
Values, Beliefs, Interest, Lifestyle
Personalization and
Individualization
Techno Savvy and
Connected 24 X 7
Civic and
Environmentally
Friendly
Demanding and
Impatient – “Fast
and the Furious”
Personalized Search and News
Social Networking Profiles
Personalized Products
Gaming Gizmos
Smart Phones
Facebook-on-the Move
Microblogs
Eco- Transport
Bag-For-Life (Paper Bags Instead
of Plastic)
Paperless Banking
Instant Text Messaging
Instant Chat
Speed Oriented Gaming
(Car Racing)

33. 33
Gen Y – Implication on GBS
Rapid Innovation
Outside-In: Self-service

34. 34
Gen Y – Implication on GBS
Rapid Innovation
Inside-Out: Standardising Innovation

35. 35
Gen Y – Implication on GBS
Benefits of GBS Innovation
Reduce attrition

36. 36
Gen Y – Implication on GBS
Benefits of GBS Innovation
Sustainable margins

37. 37
Gen Y – Implication on GBS
Peril of Adopting Innovation
Death by 1,000 papercuts

38. 38
Gen Y – Implication on GBS
Introducing Rapid Innovation
Inside-Out: Standardising Innovation
New offering every 18 months
Major Platform change every 4 years
Top Management: Envision and fund the future
Create winners, grow leaders
Middle Mgmt: Design, pilot, scale
Front Liners: Execute innovation
Execute BAU

39. 39
Top Mega Trends
Urbanization
Smart is the
New Green
Social Trends
Connectivity and
Convergence
Bricks and
Clicks
Innovating to
Zero
New Business
Models: Value for
Many
Beyond BRIC:
The Next Game
Changers
Future
Infrastructure
Development
Health,
Wellness and
Well Being
Future of
Mobility

40. 40
Mega Cities
Mega
Regions
Mega Slums
Mega
Corridor

41. 41
Corridors – Implication on GBS
Refinery model: New Talent

42. 42
Corridors – Implication on GBS
Terengganu. The next Texas?

43. 43
Capitalising Mega Trends
Urbanization
Smart is the
New Green
Social Trends
Connectivity and
Convergence
Bricks and
Clicks
Innovating to
Zero
New Business
Models: Value for
Many
Beyond BRIC:
The Next Game
Changers
Future
Infrastructure
Development
Health,
Wellness and
Well Being
Future of
Mobility

44. 44
Growth, Innovation and Leadership: via the
Growth Acceleration System

45. 45
In Summary

46. 47
Do Not Be a Victim of Commoditisation

47. 48
Who will be the Malaysian GBS GiantS?

48. 4949
INNOVATE!
Disrupt, Collapse, Transform
via the Growth Accelerator System
Be the Godfather of Global Business Services
+6019.3233.024 @cayzer