Shraddhanand Shrivastava has over 8 years of experience in marketing operations and client management. He has a MBA in Marketing from Mahatma Gandhi University with a score of 78%. His work experience includes roles in sales and marketing for advertising agencies and as an operations executive for a telecom company, where he led teams and managed projects related to marketing, customer retention, and internal audits. Currently he works as a test day staff for an examination service, overseeing test administration and handling over 1000 exam takers. He is proficient in Microsoft Office, Adobe Photoshop, and has participated in internships with Nestle and IBM.

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Name: Shraddhanand Shrivastava
D.O.B: 3rd
Oct, 1989
Experience: 1 years and 8 month
Tel : (M) +91-9953243460
E-mail : snshrivastava@gmail.com
Career précis
1 years and 8 month of experience in Marketing operation, possessing excellent communication skills. Having
excellent client management skills of efficiently gathering requirement details and effectively handling multiple
internal audit projects end-to-end.
Innovative and creative to impel the organization towards a result oriented direction. Driven by challenges and ability
to adapt to different cultural as well as business environments.
I am an analytical, insightful and highly disciplined problem solver with a demonstrated ability to lead and manage
project resources, identifying process gaps and introducing measures to ensure smooth working.
Academic Qualification
Qualification Degree Year Board/University Percentage Division
PG MBA(Marketing) 2013 Mahatma Gandhi University 78.00 First
Graduation
B.B.A(marketin
g)
2011 Rani Durgavati University 73.00 First
XII commerce 2008 MP Board 72.00 Frist
X Mandatory Sub. 2006 MP Board 63.00 First
Work Experience
Event coordinator Sales & marketing (RC&M GREY)
Operation exe.
Duration: April 2014 to April 2015
 Working on Internal strategic management team for leading Indian advertising agency
 Provide training to executives at pain India level: The project involved review of BTL Advertising
promotions, manage urban and rural promotion activity campaign and Account management.
 Project management: Tracking of Brand promotion for a leading Auto manufacturer, working with pain India
Marketing head.
 The project involved coordination of advertising campaigns and ensuring effective delivery of
marketing communication.
 Business development: Promote the company brand to key buyers, ensuring their knowledge is
current and appropriate. Generating new business both in face to face meetings and over the phone.
Handling customer enquiries and providing credible lead to Sales team.
 Preparation of sales reports, activity reports and revenue forecasts. The project also involved
ensuring all documentation and administrative records are maintained and accurately.
 Operation management: Develop strategic corporate communication, sales and marketing plans, devised
and executed key strategy for special events.

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Customer Retention (Aegis Group)
Sr. Operation exe.
Duration: July 2015 -Dec 2015
Leading a team on Internal operation for a leading Indian Telecom Operator
 Plan Audit: The project involved review of prepaid and postpaid plans run by the operator and review
current segment of the plan.
 Segmentation of customer: Preparation of customer segmentation report basis inputs provided by
Marketing, Sales and Customer Service department.
 Review of Sales Reject: The project involved root causing of reasons for high sales reject customers
and recommendation on process controls for better churn management by the operator.
 FMSS Review: The project involved review of compliance to Employee Telecommunication policy
 Equipment retrieval audit: The project involved review of equipment’s being retrieved from
disconnected customers.
 Marketing Expense audit: - The project involved review of marketing and communication expense
incurred by the operator during the audit period.
Examination Service Exe. (Planet Edu.)
Designation: TDS (Test day staff)
Duration: June 2016 to till date
Part of Internal Service management team
 Provided Ielts examination service: The project involved supervision/execution of exams for
international English language testing system and British council.
 Project management:Tracking of candidate record for the exams,working with worldwide examiners.
Dealing with administrative work part ofthe candidates record,support the passport verification team
to verify the right candidates. Managing personal interview of the candidates with the world wide
examiners.Handling more than 1000 people in one examination hallas an test day staff.deliver some
of the world’s most secure exams. Our delivery includes Computer / Internet based administration as
well as Paper based. an integrated and customized solution covering all activities of test
administration. Our solution is developed in-house and includes functionality and features that are
unique. we have secure storage infrastructure to house paper based exam material and capacity to
mark and assess exam responses to defined standards and benchmarks.
 Pre, during & Post Test activities : services pans across the full range of test administration, that covers
pre-test, test-day and post-test activities such as marketing & promotion, 24/7 helpdesk, registration
& payment, document verification & advance fraud detection, venue management, secure movement
and handling of live exam material, test day procedures including CCTV coverage, test day
photography, biometric finger scans, barcoded enabled checks, post-test centralised marking, results
processing, post-test enquiry and management and secure storage and destruction of test material.
 Business development: Responsible for expansion of company services in North India region.
 Preparation ofMIS for higher management:Some of the key reports include Sales & revenue forecast,
monthly activity report, etc.
 Operation management: End to end delivery of Marketing & Corporate communication plan (from
conceptualization to execution).
Key accomplishment: -
 Able to effectively train Business Development managerson basics ofmarketing and brand promotion.
 Project Management: -Project involve handling a team of 28 agents. Preparation of daily sales and
performance report of sales agent.
 People management: - Managing a large pool of sales agent and able to effectively provide inputs for
performance enhancement in way of credible leads, etc.
Summer Internship – Nestle India LTD – 2010 (April -June)

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 The project involved involves sales coordination and preparation of monthly target report.
 Auditing per month sales volume.
 Providing 4p’s status of the Nestle products.
Summer Internship – Team Computer pvt ltd – 2012 (Nov-Jun)
 The project involves area sales management and channel of distributions pan India level.
 Client coordination and handling backend team operation management.
 Maintain retail sales management status.
Live project with IBM (2013) – The projects involved 5 forces model of Michael porter. that attempts to analyze the
level of competition within an industry and business strategy development.
Technical Proficiency
 MS Office including MS Visio, MS Project and Business Modeler.
 Others: Adobe Photoshop, Windows Movie Maker, CorelDraw
 Operating System: Windows 7/ Windows 10/ vista/XP/2000/98
Hobbies / Interests
 Sports like Cricket, football, etc.
 Current affair.
Additional Certificate
WPP’S Anti – Bribery & Corruption training Course
WPP’SCode of Conduct How To Behave Course fromthe LRN Legal Compliance and Ethics Centre