OPEX - In Brief
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The document outlines an operational excellence program with the objective of improving top line revenue and profitability. It discusses focusing on profitable opportunities, increasing market intelligence, managing risk, and strong client understanding. The program involves tracking the future workload pipeline, making efficient bid decisions aligned with strategy, proactively budgeting and following up on projects, professionally managing any project changes or additional work, and conducting client satisfaction surveys to improve loyalty.
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-the sales process
-the sales pitch and script
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https://neodove.com/
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Follow us on
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https://www.facebook.com/NeoDoveTech/
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Accenze Project Management
Accenze Project Management Private Limited is a project management and consultancy firm established in 1999. Their mission is to deliver quality project management services through insight, intelligence, and resources. Their vision is to achieve excellence in project management through integrity and transparency. They offer a range of project management and consultancy services including architectural, facility management, safety audits, and asset management services. They have over 1,900 employees and a track record of successful project delivery and client satisfaction.
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Sarah Stibak is a business development and account management expert with over 10 years of experience in marketing, project management, e-commerce, and customer service. She has held several roles of increasing responsibility at Artisans Inc., where she currently serves as a Senior Account Manager working with major accounts. She has a proven track record of developing client strategies, enhancing marketing programs, managing key accounts and budgets, and leading teams.
How to Build an End-to-End Process for Defining and Delivering on Outcomes
When Customer Success has a limited scope at a company, it likewise limits the scope of the outcomes that company can consistently deliver. If the Customer Success begins after onboarding and ends before renewal, what sort of effect can your CSM efforts have on customer outcomes? It's absolutely critical that your success planning strategy encompass the whole lifecycle—end-to-end. And that's just for starters. In this session, you'll learn best-practices methods for understanding customer goals, defining them in concrete terms, and building a scalable strategy to deliver on them.
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Learn how to use Gainsight to prep for, conduct, and follow through on effective Executive Business Reviews. In this session, a Gainsight CSM will take you through how to use success plans to streamline your EBR process.
James Moore CV - 0.7
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Creating a Strategy Roadmap for Your Business
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PulseCheck 2016 How we track a clients specific goals across sales services s...
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How to Build an End-to-End Process for Defining and Delivering on Outcomes
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OPEX - In Brief
- 1. Focus on profitable opportunities Steering the business in alignment with strategy Increase market intelligence and commercial awareness Proactively manage risk Strong client understanding and intimacy Powerful and agile project management Getting more for less Operational Excellence Programme Objective Objective: To improve top line and profitability
- 2. Pipeline Management We track and respond to our future workload and collect strong market intelligence through proactive pipeline management. Bid Decision Management We win profitable projects in alignment with our strategy through efficient and effective bid decision management. Project Budgeting and Follow-Up We deliver profitable projects in a predictable manner through proactive project budgeting and follow-up. Project Change and Additional Work We get paid for all work we do through professional and proactive management of project changes and additional work. Client Satisfaction Surveys We continuously improve client understanding, satisfaction and loyalty through client satisfaction surveys and follow-up actions. Operational Excellence Programme Deliverables