The document outlines a short and mid-term plan for a new employee at an organization. It details the employee's goals for their first 100 days to lay a foundation of trust and credibility through understanding people, culture, products, customers, and processes. It then outlines an 18-month plan to modernize and optimize the Enterprise Applications operations through improving integration, reducing costs, increasing customer satisfaction, and preparing for a company-wide consolidation project. Key deliverables include reviewing the current state, aligning with company goals, improving metrics, setting budgets, training plans, and vendor management.

1. Short and mid-term plan
<Company>
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2. 100 days foundation and framework
• As a new entrant in the organization, I start from ground-zero irrespective of my
earlier credentials. I need to build trust and credibility .
• I will look to build momentum and align with people, strategy, structure and
systems in <Company> . My First 100 days is critical in laying a strong foundation
for sustained long-term success. I plan to follow a defined framework to make my
new role a success for both <Company> and myself.
• I will focus on getting to know:
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People & Culture
Products & Customers
Processes & Communication

3. People & Culture
• People
 My Manager - Expectations, Style,
Feedback
 My Team - Personality, Roles, Skills,
Structures
 My Partners
 My Customers
 Identify the Influencers
 Build trust & credibility
 Build Strategic Relations
 Watch, Ask, Listen & Learn
 Understand team rhythm: people reviews,
performance management,
communications model (1:1s at all levels,
skip level 1:1s, forums, email, voicemail,
etc.)
• Culture
 Understand the Company culture and
take steps to adapt
 Learn the hierarchies and structures
 Understand the formal and informal ways
of information exchange within the
organization
 Understand the ways things get done
 Ensure my leadership and management
style is in harmony with the common
culture
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People & Culture

4. Product & Customers
• Products/Solutions
 Understand the current products/
solutions/technology stack and their
evolution history
 Listen to the Team on what worked well in
the past, what went wrong and what
need changes
 Facilitate/initiate brainstorming on
product/ solution architecture
 Take control of my functions
• Customers/Stakeholders
 Get familiar with the Industry & Market
 Learn the jargons and processes
 PMO
 Understand customer/employee
segments and the business value EA
providing
 Use every opportunities to interact with
representative customers/employees
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Products & Customers

5. Process & Communication
• Processes
 Understand and familiarize with existing
systems and processes - Strategic
Planning - Project initiation - Budget
planning - Resource management
 Quality Management
 Vendor management
 Change Management
 Performance Management
• Communication
 Understand the current communication
modes, methods and protocols within the
organization
 Understand the communication
requirements and mandates for processes
involved
 Encourage cooperative communication
within the team to promote equal idea
exchanges and wider acceptance
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Processes & Communication

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0 10 20 30 40 50 60 70 80 90 100
100 days focus timeline

7. 18 months plan foundation
 First 100 days + <Company> business vision and strategy
 Review of the current/planned IT services/solutions/processes and
business value
 New solutions/vendors on the market that can be aligned with strategy
and increasing business value for <Company>
 Some assumptions about current Enterprise Applications org in
<Company>:
– Service and software integration across groups and regions on low level (HR, finance,
sales ….)
– Budget for IT/Enterprise Applications up year after year
– Customer (internal user) satisfaction either stagnant or on downwards trend
– Vendor SLAs often slipping
– Metrics used to measure success not well defined
– PMO running consolidation project to address some of these issues
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Project Mission
 Maintain and improve level of service and
support delivered by EA (EMEA) team
Business Case
 With an existing number of applications and
processes there is a good opportunity to
optimize both processes and application
integration.
 This will lead to leaner and more streamlined
operation of EA EMEA team
 Cutting costs through removing inefficient
processes and integration of applications
 Preparing and positioning for WW consolidation
project
Problem Statement:
There is an opportunity to modernize and optimize
EA operations. New technologies and new or
improved processes should add value to business
now and put company in the better position in the
future.
Deliverables
 by Jan, 2017
 Review existing state, set baseline
 by Apr, 2017
 Align the project plan with company goals
 Improve metrics
 by July, 2017
 Create Training Plan-Start transition training
 by April 2018
 Application consolidation complete, team trained
and new processes in place
 by Oct, 2018
 Review results/measure success – compare with
baseline
Goals/Metrics
 Enable better application integration across organization
 Reduce IT/EA budget without affecting service levels
 Increase customer satisfaction and define well defined EA
operation metrics
 Support PMO consolidation project
 Resolve vendor service SLA
In Scope
 All EMEA EA areas
18 months plan

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Maintain and improve level of service and support in EA
18 months
Deliverables 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18
Identify areas of improvement based on the current state of the
business in collaboration with manager/team/customers
Aligned plan with company goals –working with PMO/manager
which deliverables are planned to be addressed by coming
projects
Improved metrics-Review metrics used to track performance/SLA
and customer satisfaction and based on business input and
redefine metrics to give better view. Have your baseline
recorded
Set budget-Review budget and plan cost cuts integrating
services/software ahead and in line with PMO consolidation
project
Training Plan-Start transition training for application support
teams in technologies that will support consolidation projects
Vendors- Review vendor/partner agreements, work on root
cause analysis of not met SLAs and provide plan for corrective
actions (meetings with vendor, setting new SLAs, changing
vendors)
Other improvements-Identify possibility of implementing social
recognition platform either home grown or acquired across IT
department as a pilot for <Company>

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