Stephanie Harris is seeking a role that utilizes her experience in facilities and business operations management. She has over 15 years of experience in operations management, customer service, and human resources. Her most recent role was as Facilities and Business Operations Manager at Wipro, where she oversaw a staff of 15 and managed various operations. She is looking to join a creative and technology-driven company where she can contribute her skills in project management, operations, and team leadership.

1. STEPHANIE HARRIS
TUCKER, GA 30084  706-218-6183  STEPLHARRIS@YAHOO.COM
CAREER OBJECTIVE AND SUMMARY OF QUALIFICATIONS
Seeking to secure a role which will allow the ability to harness experience, contribute project and operations management skills
to be beneficial and valued to a progressive organization. Desires to thrive in a creative and technology-driven environment,
while also encouraging innovative thinking, recognition, and career development.
A results-oriented and proactive Facilities and Business Operations Manager with demonstrated success in developing systems
and procedures which assists with streamlining operations, increasing productivity, and enhancing profitability. Decisive leader
with solid analysis and problem solving skills combined with motivational team building that produces a top-performing team.
Core Competencies:
Vendor Relationship Management Inventory Control & Cost Planning Planning & Scheduling
Supply Chain Methodologies Forecasting & Strategic Development Internal Auditing
Workforce Mangement Profit & Loss Administration Facilities Management
Operational Deficit Analysis Personnel Development Performance Reviews
Recruitment & Staffing
WORK HISTORY AND ACHIEVEMENTS
WIPRO (GA) 2014 – PRESENT
FACILITIES AND BUSINESS OPERATIONS MANAGER
While overseeing a 15 member staff, completes the planning and organizing the activities of reviewing budgetary information
for audits, interpreting financial data, monitoring expense reports, and performing cost-benefit analysis on internal programs.
This includes but is not limited to handling facility operations (security, building access control, badge distribution maintenance
and repairs), contract negotiations, payroll / timesheet processing, and new-hirer trainings. Effectively allocates staff resources
across 2 locations and cross-functional teams by deploying Lean techniques to improve efficiency.
SELECTED ACHIEVEMENTS
 Assistant Project Manager of a current $2.5M facility expansion project with vendor selection responsibilities.
 Oversees a purchasing and procurement budget of $300,000, and was able to identify over $50,000 in cost savings within 9
months in position.
 Continuously exceeds compliance ratings with an average of 93% across all business units supported, in addition to
completion of workforce management to meet SLA’s and KPI’s
EMORY HEALTHCARE (GA) 4/2011 – 2/2014
PATIENT SERVICE COORDINATOR I
Completed operational directives regarding office activities related to the claims management and collections of Accounts
Receivables, while ensuring timely, efficient cash collections to support the overall financial goals of the organization.
Analyzed statistical reports which monitored departmental operational deficiencies inorder to improve patient wait times and
customer satisfaction. Worked with Business Office Services to create a plan of action for reducing redundancies to increase
quality results in a timely manner.
SELECTED ACHIEVEMENTS
 Average administration of 50 accounts in a shift, while succeeding a satisfactory rate of 93%.
 Gained knowledge of cash collections goals and posting, bad debt, denials, underpayment recovery and contract
management activities related to patient account management.

2. STEPHANIE HARRIS
PROCORE SOLUTIONS: CENTRAL GEORGIA EMC AND COBB EMCE (GA) 6/2009 – 11/2010
CUSTOMER SERVICE TEAM LEAD
Fostered a cooperative environment and empower individuals by supporting an open forum for innovation, change and growth.
Participated in service meetings and articulated market feedback regarding customer satisfaction and hold-time reporting and
analysis. Operated as the call escalation representative and used the end results as a training tool for team members within an
inbound call-center environment.
SELECTED ACHIEVEMENTS
 Ensured accountability in meeting department compliance and QA objectives of 90%+, with 50% improvement in call
documentation, and 28% increase individual performance KPI’s.
 Applied HR related skills of interviewing, training and performance evaluation for a team of 30 associates.
VOLT TECHNICAL RESOURCES (GA) 4/2007 – 3/2009
DEPT. OF HUMAN RESOURCES: EXECUTIVE ASSISTANT
Provided ongoing support related to assigned human resources programs and activities, prepared job announcements and
advertisements, administered and scored tests, and notified candidates of application/employment status. Gave explanation of
employment benefits and general terms and conditions, while conducting initial new employee orientations, and securing first
level approval of payroll and benefits documentation.
SELECTED ACHIEVEMENTS
 Performed an average of 2 new hire training sessions per month, with up to 25 employees. This included payroll, time /
attendance, and performance salary reviews for monthly reporting for Regional Managers.
 Developed / implemented policies for boosting employee morale, therefore completing performance management which
scored an improvement rating of 92% with employee satisfaction surveys.
BANK OF AMERICA: MBNA (GA) 7/2006 – 2/2007
CUSTOMER MARKETING ADVISOR
Processed transactions for internal operations which supported commercial / wholesale bank businesses and service functions.
Completed basic level reporting, call center support, and performed other sales support operations functions as required.
SELECTED ACHIEVEMENTS
 Exceeded balance transfer quotas for credit card business by 10% on a weekly basis, resulting in approximately $10K
bonuses per year.
 Achieved $50K on average per balance transfer for 5 – 6 clients per week. Optimized sales opportunities while maintaining
a balance between yield and customer satisfaction.
BLUE CROSS BLUE SHIELD/PINNACLE BUSINESS SOLUTIONS, INC. (AR AND GA) 3/2003 – 5/2006
TEAM LEADER: CUSTOMER SERVICE REPRESENTATIVE
Resolved escalated customer calls, while directing the implementation of contact center operations to meet SLA’s. Remained
engaged on associate productivity and performance, as well as driving overall production of the floor.
 Trained an average of 12 new hires per month and quality-monitored a team total of 40 representatives' interactions with
customers, in-order to provide feedback regarding job performance and departmental ratings.
 Upheld standards to achieve a personal 96% satisfactory score and 7minutes or less call completion rate.
STEPHANIE’S PLAY CARE (AR) 9/2001 – 1/2004
OPERATIONS MANAGER
Established and managed a 24-hour daycare center – serving 43 children with a staff of 17 professionals.
 Through proper budgeting; curriculum development in compliance to the state of Arkansas standards; and recruitment of
certified educators /caregivers, successfully earned a minimum of $30K profit per year by utilizing the federal Work
Opportunity Tax Credit Program (WOTC).