Gangadhara.S is seeking a position that allows him to contribute to multi-disciplinary teams and advance in his career. He has over 15 years of experience at Thomson Reuters in roles such as client service, quality assurance, and financial analysis. His responsibilities have included managing client accounts, validating financial estimates, analyzing company performance, and ensuring data quality. He has received several awards for his customer service, process improvements, and team leadership.

1. Gangadhara.S
Location: Bangalore
Cell: +91-9945689932
gangadharasreddy@gmail.com
To work in high-powered, fast moving and multi disciplinary development teams and to climb up the organization ladder with
targets to make exemplary contribution at each stage, satisfying the company requirements.
Core Competencies
 Financial Statement Analysis/Reporting, People Management, and Client Service.
 Ability to develop & streamline systems/processes to enhance operational efficiency.
 Dealing with Client/Broker issues/escalations and interactions/calls wherever necessary.
 Identify issues/trends and find actionable solutions.
 TR Product Skills: Thomson One, Reuters Knowledge, Eikon.
Work Experience
 Role: Client Service and Quality Team (October 2011 onwards)
Roles and Responsibilities:
 Manage a portfolio of investors Focus Accounts driving issues to speedy resolution, remove barriers and ensure
Service Excellence.
 Identify customer pain points, ensure account management and leadership are informed of customer risks
before the customer does.
 Work with content and product stakeholders to get answers to our customers’ questions while ensuring
problems are being solved & prevented, not simply answering client questions.
 Utilize various sources to understand issues, trends and challenges our clients are facing, including Data Account Managers, Account
Managers and Client Specialists.
 Jan 2005 – Till date at Thomson Reuters– Bangalore
Company Profile: Thomson Reuters combine industry expertise with innovative technology to deliver critical information to leading
decision makers in the financial, legal, tax and accounting, healthcare, science and media markets, powered by the world’s most trusted
news organization.
Designation: Senior Content Analyst – Estimates Validation & Quality
 Verify and authenticate the Trial Balance, Income Statement, Balance sheet, Fund flow and Cash flow statements written by sell
side analysts for all the public listed companies and also ensure the accounting basis by making sure the financial data is per the
definition of GAAP/IFRS.
 Analyzing company’s historical financial data using various sources includes press releases, SEC/regulatory filings (annual
reports, 8K’s,10-K's 10-Q's, etc)
 Analyze and interpret the company’s corporate event announcements such as Mergers & Acquistions, Spin-off, shares
repurchase etc…work closely work with Company IR and sell side analysts to maintain correct projections about the company’s
performance.
 Verify the company reported results/performance; validate the trend of earnings surprise, key factor in driving company’s share
price.
 Preparing and maintaining documentations on new or existing policies, also training the data teams as appropriate.
 Work with the Sales team/internal stakeholders to ensure a co-ordinate approach to the support and effective use of analytical
content and workflow-streamlining components of our solutions.

2.  Performing robust quality checks of the financial data and taking action steps to prevent the erroneous data by working closely
with quality assurance/technology team & product team.
 Doing quantitative analysis and identify the loopholes in the process set up/data flow, suggest and implement changes in data
flow in consent with internal stakeholders.
 Providing valuable inputs & suggestions to Commercial support/ management on the change required in existing policy, or
need of additional data metrics for they usage of clients by doing market intelligence.
 Analyze and prepare internal metrics reports and deliver presentation to the Senior Management for decision making.
 Work closely with multiple stakeholders to ensure accuracy & integrity of the financial data; investigate potential issues &
provide solutions in a timely and efficient manner.
 Introduced new policy on dual listing companies, which ensures the quality of the data, is correct for both the listings.
 Analyze and maintain the integrity of multiple data sets & products to maintain timely and accurate financial data at all times.
 Proactively managing customer issues and major incidents as an escalation point.
 Maintaining and improving demanding customer service with appropriate business solutions.
 Delivering key projects to improve customer service and ensuring support programs implementation while meeting agreed
timescales.
 Help editorial team to publish stories about the company’s performance and future expectations.
Projects:
 Initiating & completing projects on an ongoing basis in a timely fashion by doing data analysis, document the areas of
improvements by using project management/six sigma concepts.
 Successfully completed the Butter File project much before the deadline. The project aimed at database clean up & was very
critical considering the impact it had on the clients.
 Had also taken part in Six sigma project, provided valuable inputs by doing RCA and also suggested inputs for improving the
quality/timeliness of the data, project lasted for a period of 3 months.
 Analyze and record the business problems within the existing process, document & suggest the action steps to be taken in
order to manage client needs, in consent with business analysts/Technology.
Achievement as Senior Content Analyst:
 Rewarded for promoting good customer relationship by consistently providing premier customer satisfaction with a friendly
demeanor and willingness to help at all times by Helpdesk in July09,
 Management awarded for maintaining good rapport with the internal/external customers, for taking extra mile while handling
client requirements, also for taking action steps for process improvements & established brand of customer excellence in 2009
and 2010
 Rewarded Bronze for submitting the plan of staggered shift in process of implementing the same helped the team to improve
the timeliness
 Prepared a module on “Consensus Project” which helped the Estimates collection process team to increase the
timeliness of the data provided and also increase the quality to greater extent. This is the first modulation done to
the process post migration.

3.  Rewarded Bronze - For being instrumental in driving the Sector Specialization, by providing real time feedback to the
production team & at the same time shared the realistic RCA to rectify the errors. Also been part of the Service
Pulse Agent & has been driving Technology Sector to reduce Service Request.
Designation: Research Analyst – Earning Estimates Jan 2005 to Jun 2007
Key Responsibilities:
 To be alert to significant development and monitor market moving events that may result in subsequent forecast changes.
 Responsible for updating accurate and reliable financial data.
Achievement as Research Analyst:
 For best Quality & Efficiency rewarded with Thomson Reuters Global Bronze Top’s Award.
 Rewarded with Overall US Earnings team Best performer award for best Quality & Efficiency.
Academic
 Bachelor of Commerce (B Com) from Bangalore University.
 Master of Business Administration (MBA) from Bangalore University.
DECLARATION
I hereby declare that the above-mentioned information is authentic to the best of my knowledge and belief.
Date:
Place:
Gangadhara.S