Shirley Christina has over 7 years of experience in the airline industry in roles like reservations, departure control, gate management, ramp services, and cargo. She has worked for Jet Airways and HCL BPO. Her areas of expertise include load and trim sheets, departure control systems, and gate management. She is proficient in Sabre and has undergone trainings in airport handling, load and trim licensing, customer service excellence, and dangerous goods regulations. She holds a BA in English Literature, MA in English Literature, MPhil in English Literature, and MBA in Human Resources Management.

1. Shirley Christina.R Tel : +919600072718
Email: shrly_Christina@yahoo.co.in
shirleyca83@gmail.com
Objective
To grow professionally as a career oriented person while imbibing strong work ethics and contributing
earnestly towards organizational growth.
.
Professional Summary
Have 7 + years of field experience in the Airline Industry in Reservations, Departure Control, Gate
Management, Ramp Services & Cargo.
Have thorough functional knowledge on Automated Check In (ACI), Weight & Balance principles,
Control functions, Baggage services and Ground Handling
Key areas of competence - Load Control, Departure Control, Check In & Gate Management
GDS/CRS worked on: SABRE
Excellent communication skills - both written and verbal.
Professional Experience
1. Working with Jet Airways as Senior Customer Service Assistant from 29th
August 2012
to till date
Jet Airways India Ltd.
Location: Chennai.
2. Worked with Jet Airways India ltd as Sr. Customer Service Assistant from 1st December 2006
to 20th January 2011

2. 3. Worked with HCL BPO as Customer support officer (UK voice process ) from 15.09.2005 to
30.11.2006
.
Areas of Field Experience
• Load and Trim Sheet – Airbus A330 -200
Boeing 777
Boeing 737
ATR72-500
• Departure Control System – Flight Assignment
Standby Clearance (Go show, NoRec, Waitlists, Rebated and Duty
Travel)
Load Planning for Trim sheet
Flights Finalizing
Report generation (Pre Departure/Post Departure)
• Gate Management – Boarding gate management
Passenger Reconciliation
FLIFO
Gate Standby clearance
Ground handling – Monitoring ramp activities
Professional Trainings/Certifications
o Basic Airport handling
o Sabre Interact Check in
o Airside Safety training
o Load and Trim License Holder for B737-400/-700/-800/-900, ATR72-500.
o Air Bus 330-200, B777-300ER training undergone.
o National Civil Aviation security training programme.
o Dangerous Goods regulation training programme.
o Customer Service Excellence Training.

3. Academic Qualifications
Extra curricular activities:
Represented the Tamilnadu Junior State team and the University of Madras in Cricket
Personal Details
Date of Birth 13.02.1983.
Gender Female
Marital status Married
Languages known English and Tamil
(Read, Write and speak)
Other Interests Sports
Date :
Place : Chennai (Shirley Christina)
Qualification Institution University Year of
study
B.A (English Literature) S.D.N.B. Vaishnav College for
Women
Chennai, India
Madras University 2000-2003
M.A (English Literature) Madras Christian College.
Chennai, India
Madras University 2003-2005
M.Phil (English Literature) Alagappa University.
Chennai,India
Alagappa University 2005-2010
M.B.A
(Human Resources
management)
Pondicherry University
Pondicherry, India
Pondicherry
University
2006-2009