Shirley Christina has over 7 years of experience in the airline industry in roles like reservations, departure control, gate management, ramp services, and cargo. She has worked for Jet Airways and HCL BPO. Her areas of expertise include load and trim sheets, departure control systems, and gate management. She is proficient in Sabre and has undergone trainings in airport handling, load and trim licensing, customer service excellence, and dangerous goods regulations. She holds a BA in English Literature, MA in English Literature, MPhil in English Literature, and MBA in Human Resources Management.