1. CURRICULAM VITAE
Manisha Khanna
BL-39, jail road
Hari Nagar, New Delhi
110064
MOB NO: +918527120207
OBJECTIVE
To work with an organization of repute which gives me ample opportunity to learn and grow along with the
organization and to prove myself worthy of shouldering the responsibilities assigned to me & meeting
challenges.
Summery
Highly accomplished air hostess worked in various capacities with well known commercial airline company Go
Airways.
Well experienced in providing exceptional levels of Cabin crew services
Well presented and highly professional personality and also possess in-depth understanding of flight safety rules and
regulations.
Professional Experience
Go Airways Pvt. Ltd. (India) January 2009 T0 Present
Flight Attendant Supervisor (Crew check)
Supervising activities of flight attendants offering various services to passengers
Preparing shift reports and forwarding them to the management
Evaluating performance and maintaining personnel records of flight attendants
Drafting shift schedules of flight attendants
Briefing the crew about their duties before taking off the plane
Attending complaints of passengers dissatisfied with the service
Preparing weekly and monthly report of the staff
Initiating several programs for improvement in performance of the staff
Checking the safety procedures are followed according of the federal aviation guidelines
In Flight Manager
Assisted supervisor in administrative tasks
Demonstrated and explained the use of safety equipment
Coordinated with cabin crew and exchanged views on daily activities
Assisted in preparing shift schedule for the crew
Guided passengers in availing services
Ushered passengers to their seat after verifying their tickets
Ensured travelers are safe and comfortable on board
Demonstrating the safety procedures and features of aircraft to the passengers before takeoff.
Making flight announcements.
Responsible for checking the emergency flight equipments and first-aid kit etc.
2. Ensure that the supplies of refreshment, blankets, and drinks are available for the flight.
Helping the passengers for boarding in and leaving the airplane in the ordered way
Welcoming the passengers, checking their tickets before they board the plane and directing them to their respective
seats.
.
Key Competences and Skills
Comfortable to work in diverse roles across verticals.
Excellent supervisory and communication skills
Experienced in hiring and training new flight attendants
Excellent customer services and interpersonal skills
Skilled in managing multiple projects all alone
Strong leadership quality and sound organizational skills
Excellent analytical and trouble-shooting skills
Expert in training flight attendants
Comprehensive knowledge of safety features and equipments
Experienced in performing pre-boarding inspection on aircraft
Accolades and Involvements:
Won Star Performer Award for December 2014
PROFESSIONAL QUALIFICATION
QUALIFICATION
COLLEGE/Institution
STATUS
MBA ( HR ) MGU Pursuing
BBA SMU Passed
Safety Certification DGCA Passed
Aviation Security Training
Certified
Bureau of Civil Aviation &
Security
Passed
First Aid Certification Go Air Passed
DGR Certification DGCA Passed
Diploma in Aviation & Hospitality
Management
Kingfisher Training Academy Passed
HSC DAV Sr Sec Public School(CBSE) Passed
SSC
M.R.A-Sr.Sec.model-School
(CBSE) Chandigarh.
Passed
LINGUISTIC SKILLS
Language : English, Hindi, Punjabi
HOBBIES
Badminton
Singing
PERSONEL DETAILS
Date of birth : 30th
Aug, 1989
Nationality : Indian
