This document contains a summary of Vashishta S Hugar's professional experience and qualifications. He has over 10 years of experience in customer service roles for various airlines like SpiceJet, Air India Sats, and Globe Ground India at Bangalore International Airport. His experience includes tasks like check-in, boarding, handling VIPs and excess baggage. He holds a B.Com degree and a one-year diploma in aviation and hospitality. He is looking for a new opportunity to utilize his skills and continuously learn in a good team environment.

1. Vashishta s hugar
405, Melmatti BasaveshwarTemple
Back side h. no 132 to 316
Melmatti, Gokak,
Belgaum-591231
Karnataka
India
Mobile -+00919980485187,+00919739031553
E-mail – Hugarvashisht@gmail.com
OBJECTIVE:
To work in a good environment with team work where I can utilize my skills to the maximum level and
simultaneously learn more.
KEY STRENGTHS AREAS:
 Ensuring adherence to service quality norms and standards to provide effective service and achieve
maximum customer satisfaction.
 Airline operations from pre-flight to post-flight.
 Maximizing customer satisfaction by maintaining excellent turnaround time (TAT) for delivery & service
quality norms. Managing the travelling needs of the clients and ensuring a hassle free travel.
 Efficiently managing day-to-day activities related to ground and flight operations and monitoring them as
per Companies prescribed guidelines and Supervising Ramp, Boarding gates, Arrivals etc.
 Monitoring the daily operations performance and statistics using existing monitoring tools also
administrating daily operations and providing support to front line staffing and other staff’s.
PROFESSIONAL EXPERIENCE:
 Worked with Spice jet as a customer service executive from 1st August 2013 till 02nd September 2014.
 Successfully completed the reservation training of sky speed and sky port ticketing.
CUSTOMER SERVICE AGENT:
 Worked with Air India sats as a customer service agent-1 in Bangalore international airport from 12th
March 2012 till 11th July 2013.
 Handling Etihad airways (National Carrier of UAE), Doing the check in counters, excess baggage counters,
as well as doing the passport, visa and all travel documents in the counters till 11th July 2013.
PASSENGER SERVICE AGENT:
 Worked with Globe Ground India from September 15th 2010 till August 14th 2011 as a passenger service
agent in Bangalore international airport.
JOB HIGHLIGHTS:

2. 1.LUFTHANSA – kiosk checking, Queue management, issuing frequentfliers card, special handling ( VIP’s, CIP’s) Honorable
passengers, UMNR”S WCHR”S, crew clearance.
2. AIR FRANCE: - kiosk checking, Queue management, special handling (VIP’s CIP’s) Honorable passengers, UMNR”S
WCHR”S, crew clearance.
3. QATAR QIRWAYS: Aircraft door, Departure gate control, collection ofexcess baggage, special handling, Queue
management, checking counters, arrival and departure procedures, announcement.
4. GO AIR: Departure gate control, checking counters, arrival procedures, excess baggage collection, Queue management, and
announcement.
5. BRITISH AIRWAYS: Queue management, special handling (VIP’s CIP’s) Honorable passengers,UMNR”S WCHR”S, crew
clearance.
6. SUCESSESFULLY COMPLETED QATAR AIRWAYS (RTB) SONIC DCS TRAINING ON 20TH JULY 2011 WITH 81 %.
7. SUCESSESFULLY COMPLETED AIRCRAFT RESCUE AND AIR FIRE FIGHTING TRAINING PROGRAM CONDUCTED
BY THE ARFF DEPARTMENT, FIRE PREVENTION WING HELD ON 29TH SEP 2010 AT ARFF TRAINING CENTRE BIAL.
8. SUCESSESFULLY COMPLETED DANGEROUS GOODS REGULATIONS (INITIAL) TRAINING FOR PASSENGERS
HANDLING STAFF CATEGORY 9 FROM AIRWIN AVIATION ACADEMY. APPROVED BY DGCA-INDIA ON 24TH JAN 2011.
9. SUCESSESFULLY COMPLETED AVSEC TRAINING CONDUCTED BY BIAL IN 2010 UNDER GLOBE GROUND INDIA
AND 2013 UNDER AIR INDIA SATS (GROUND HANDLING AGENCY) & SPICE JET IN 2013 IN BANGALORE
INTERNATIONAL AIRPORT.
PROFESSIONAL QUALIFICATION:
 Completed one year diploma course in aviation and hospitality (AHA) on June 2011 with ‘A+’.
 Adequate knowledge ofdeparture control system ofRTB(REAL-TIME-BRAVO),RTZ(REAL-TIME-ZULO) and sabre
sonic check in system
EDUCATIONAL QUALIFICATION:
GRADUATION:
 Completed B.COM with 56% from GOGTE COLLEGE OF COMMERCE, BELGAUM from Karnataka University
Dharwad on 28/may/2009.

3. PRE-UNIVERSITY COLLEGE:
 Completed 12th with 59% from Dr. Ambedkar First Pu College from Bangalore on 23/may/ 2006.
CLASS XTH (SSLC)
 Completed class 10th with 49.8% from Army School pathankot (CBSE) on 28/may/2004.
EXTRACURRCULAR EXPOSURE:
 Achieved NCC ‘B’ and ‘C’ certificate from 25 KAR NCC BN BELGAUM on 23-august-2008 and 04-august-
2009.
 Achieved medal in snap shooting and tent pitching held in bagalkot on 19th August 2008 from 37 KAR NCC
BN.
LANGUAGES:
 ENGLISH –Neutralized accent.
 REGIONAL – Hindi, Kannada, Marathi, Punjabi.
PERSONAL DETAILS:
Date of Birth : 17th May 1986
Father’sname : Satappa Irappa Hugar(LATE)
Mother’sname : Shila Satappa Hugar
Marital status : Married
Gender : Male
DECLARATION:
I hereby declare that all the details furnished aboveare true to the best of knowledge.
DATE:
PLACE:
(VASHISHTA S HUGAR)