Touseef Ali Baig is seeking a customer-facing position. He has over 13 years of experience in hospitality and aviation industries. Most recently, he served as Assistant General Manager of Customer Facilitation at Dreamworld Resort, where he was responsible for customer queries, corporate clients, and staff welfare. Previously, he held roles as Flight Manager and Protocol Officer at Star Air Aviation, coordinating flight operations and crew clearances. He has a proven track record of excellent customer service and team leadership.

1. Touseef Ali Baig
ADDRESS: A-243 B – 3 Gulshan Iqbal Karachi - Pakistan
MOBILE: 0346-8205176
DOB: April 11, 1981
EMAIL: touseefalibaig@gmail.com
NATIONALITY: Pakistani
MARTIAL STATUS: Married
Profile:
A bright, talented and hard working individual with a friendly personality and the ability to work as part of a
team. Possessing excellent communication, protocol and hospitality skills and a proven ability to ensure that
all customer expectations are met and providing amazing hospitality to guests. Customer focused, highly
organised with supervisory experience in both hospitality and aviation industries for last 13 years.
Currently looking for a suitable customer facing position with an ambitious and rewarding company that offers
excellent opportunities for development and career progression.
Education
Program Institution Major Division Year
FA Sindh Board Arts 2nd
2000
SSC Everest Junior High School Science 2nd
1998
Computer Skills:
All business applications, MS office, Resort Management Software’s
Certificates
Empowerment & Delegation (PIQC Institution of Quality)
Employment History
Asst General Manager - Customer Facilitation Department
Dreamworld Resort, Karachi, Pakistan Oct 2011 – Current
• Looking after all customer queries / suggestions / feed back
• Responsible for all interactions with corporate clients & Resort members including billing issues / Memberships
cards Etc.
• Responsible for corporate event execution
• Responsible for entire staff welfare within facilitation department
• Responsible for staff scheduling
• Responsible for the indents through supply chain
• Staff Trainings
• Responsible for all Facilities / Chalets / Annual maintenance & care programs
• Responsible for monthly events execution.
• Responsible for new Associate and transfer Members orientation.

2. Chalets
• Look after all check in check outs /express check in
• Responsible to lead At your service (A.Y.S) in Chalets around 85 luxury rooms
• Provide assistance of the valued room guests
• Provide assistance of Front desk.
• Look after all the guests comments / feed back
• Responsible for call at 7.
• Responsible for inspection of rooms.
Flight Manager – Ground Operations Department
Star Air Aviation, Karachi, Pakistan July 2003 – Jan 2011
• Look after all arrival / departure activities of all schedule / non schedule flights
• Responsible for fueling, slots, amendments, permissions, blanket, technical / Overfly, delay codes, equipment and
all queries.
• Arrange technical / operational staff to optimize the runway operations.
• Prepares On time performance reports (OTP)
• Supervises daily flight operation, ramp operation,
• Prepares monthly Cargo reports
• Supervise check in counter activities onboard passenger
• Coordinate between flight crew & management
Protocol Officer - Star Air Aviation July 2003 - June 2006
• Responsible for Crew Clearance from Immigration (FIA). And Customs before departure and after arrivals
• Meet the departure Crews provide all flight briefing, any special, coordinating and get the clearance and finalize
the delay codes.
• Look after all arrival/departure activities of all the flights.
Operation Assistant
• Provided excellent customer support and customer gained satisfaction successfully.
• Developed team management and team working skills & abilities to handle many tasks.
• Responsible to Coordinate with Air traffic control, radar. pre-flight, if any query.
• Escort to Crew for departure and arrival lounges
• conveyer bailed, etc
• Responsible for monitoring transportation apron side, (Crew picks and drops)
Protocols
Deputed for VIP Guests and Flight Crew for Arrival / Departure formalities.
(ON ARRIVAL VISA, BOARDING, CUSTOMS, IMMEGRATION, AND EMBARKATION)
Countries Travel as a Flight manager: UAE, Afghanistan, China
INTERNATIONAL OPERATION TASKS
• Travel with Crew as a Flight Manager. Gulf Countries Boing ( 737-200 & AN -12 )
• Manage all the Flight & ground Responsibilities when depart to other Countries.
• Proper Coordination with Customs & Immigration (FIA) during the Flight & after for clearance Cockpit Crew
formalities.
• Manage all handling responsibility in abroad when Crew is required.
(FUEL, EQUIPMENTS, LANDING HOUSING CHARGES)Etc.
References
To be provided upon request