1. ASIF AHMAD SOFI
E-Mail: asif22c@gmail.com/asif.sofi@jetairways.com Contact: +91 9742543792
Performance Manager with JET AIRWAYS (I) Ltd.
From April 2015 till date:
Domain Expertise
 Managing Cabin crew and Address their Issues related to flights. Ensure a safe, efficient and seamless
Guest service and effective Base Administration. Strict compliance to DGCA rules and regulations.
 Managing and developing subordinates. Ensure that In-flight policies for crew are in line with the JET
AIRWAYS, HR
Policies and good industry practices. Ensure Safety Standards are adhered with no dilution of set
standard operating procedures as per Government, DGCA and Company Operating Standards.
 To ensure the department is compliant with various other international/national agencies like the
IOSA, DGCA, etc.
Maintain current knowledge of rules and regulations, policies and procedures for the operations of the
aircraft and ensure that they conform to regulatory requirements.
 Ensure crew delivers highest level of service standards and Company Image and value systems are
upheld always.
 Continuously update the systems and procedures to remain high on operational efficiency and guest
responsiveness.
 To ensure the highest standards of service are maintained on board the aircraft and co-ordinate with
Service delivery and Quality team for key concerns. Establish and ensure strict adherence to company
grooming and turn out standards and defined services/safety standards by conducting pre-flight
checks, post- flight checks and In-flight Checks.
 Establish company standards with respect to guest service by ensuring service delivery is efficiently
organized and consistently delivered by cabin crew. Ensure On-Time Performance is maintained.
 Identify, Monitor and develop future leaders on board.
 Ensured healthy work environment for crew in line with JET AIRWAYS culture. Ensure crew related
issues are resolved and simultaneously ensure transparency and fairness in all In flight decisions and
report the same to the
HOD.
 Help keep the attrition challenge to minimum possible. Devise and execute persistent and innovative
methods to attract and retain them.
Cabin Supervisor (From 2010-2014).
Professional Leadership demonstrated always:
 1. Performance Management of the Team: As an On-Board leader I have consistently
demonstrated consistently a Proactive approach to engage my team. This was demonstrated
through prioritizing performance discussions and documenting these in FRS/CCPA throughout the
year for the following:
- Recognizing consistent strong performance
- Coaching and development
- Reporting underperformance of crew to the Management.
 2. Documentation: Accountable and responsible for ensuring all required documentation is
completed consistently to the required standard and submitted within the expected timeline.
 3. Reliability: Ensure personal wellbeing is maintained to avoid absence and achieve optimum
productivity, maintain OTP at all time.
 4. Personal conduct: Manage and Maintain a professional conduct with Guest
(internal and external) always
 5. Decorum: Manage and Maintain and follow company defined code of conduct whilst on duty.

2.  6.Manage Style and Image: Weight Management and Image Management: To undergo weight
check and maintain weight as per the defined guidelines. Uniform to be immaculate, maintain
decorum
 7. Service Delivery: Use the Guest First concept on board.
 8. Guest Engagement: Overall responsible for ensuring Guest Experience is delivered at its best.
(including announcements)
 9. Successful completion of any Service training attended: Demonstrated required standard of
current role in any training sessions attended.
 10. Preflight Briefings: All briefings conducted as per Company Standards.
 11.Safety and compliance: 100% compliance in CCPA completed for crew. Target 2 per year (01
every 6 months). Ensure crew meet required standard in all CCPA and accept developmental
feedback and takes ownership of development areas.
 SEP /First Aid/CCIC/Conversion/DG/AVSEC/CRM recurrent exams passed without re-sit.
 Nil findings in failure to follow procedures.
 All CCPA /compliance forms completed as per guidelines. Accountable for reporting all non-
compliances.
Cabin Crew (July 2006 -2010).
 Attending a pre-flight briefing, during which air cabin crew members are assigned their working
positions for the upcoming flight (crew are also informed of flight details, the schedule and if there
are passengers with any special requirements, such as diabetic passengers, passengers in
wheelchairs or the number of infants on board).
 Carrying out pre-flight duties, including checking the safety equipment, ensuring the aircraft is clean
and tidy, ensuring that information in the seat pockets is up to date and that all meals and stock are
on board.
 Welcoming passengers on board and directing them to their seats.
 Informing passengers of the aircraft safety procedures and ensuring that all hand luggage is securely
stored away;
 Checking all passenger seat belts and galleys are secure prior to take-off.
 Making announcements on behalf of the pilot and answering passenger questions during the flight.
 Serving meals and refreshments to passengers.
 Selling duty-free goods and advising passengers of any allowance restrictions in force at their
destination.
 Reassuring passengers and ensuring that they follow safety procedures correctly in emergency
situations.
 Giving first aid to passengers where necessary & ensuring passengers disembark safely at the end of
a flight and checking that there is no luggage left in the overhead lockers.
 Completing paperwork, including writing a flight report.
AN OVERVIEW
 A result oriented professional with 11 years of experience in the inflight services and Training
Department.
 Presently working with Jet Airways (I) Ltd., as Performance Manager Cabin Crew.
 Strong organizer & motivator with a successful track record in executing and performing duties on
board the aircraft.
 Qualified First Aider Certified by Jet Airways Safety and First Aid Department as Per DGCA
regulations.
 Trained for Dangerous goods Regulations and Carriage as per DGCA.
 Successfully undergone Avsec (Aviation Security Training) from DGCA India.
 05 years’ experience as cabin crew in charge CCIC.
 Successfully passed the CCIC examination as well as CCIC refreshers mandated by DGCA India.

3. ORGANISATIONAL EXPERIENCE
Since 07/2006’ till date with Jet Airways (I) Ltd inflight services and Training department.
Extra Experience: Had the opportunity of working with Gulf Airways as Cabin crew for a period of two
months on a company deputation (wet Lease) from jet airways I Ltd.
.
SCHOLASTICS
 Master of Science from Bangalore University in 2005.
 Graduation B. SC from Kashmir University.
 Diploma in Performance Management from Indian School of Business Management Hyderabad.
 10+2 from Higher secondary Baramulla
 Certification course on Result orientation.
 Certification course on Seven Habits of highly effective people.
IT EXPOSURE: Proficient with Basic Knowledge of Computers and internet. MS Office, MS Excel.
PERSONAL VITAE
Present Address : #104 Soumya Homes Pillar 134 Hyderguda Attapur.
.
Permanent Address : Chakloo Baramulla Kashmir 193301
Date of Birth :10, 02, 83
Nationality : Indian
Language’s
Known : English, Hindi, Urdu, Kashmiri
Passport Number :M6455642
Passport validity :21,12,2025
Height :178cms
Weight :70Kgs
HOBBIES:
1) Gardening
2) Watching Movies
3) Listening to music
4) Reading general knowledge and scientific magazines
5) Swimming.
SELF ASSESMENT:
Adaptable to Changing scenario, Interactive and committed to meet deadlines.
Quick Learner, Good Team Worker and team player.
Ability to influence people with a warm smile above all a hard worker.
DECLERATION:

4. I hereby declare that all the information furnished above is true to the best of my knowledge.
Place: Hyderabad Asif Ahmad Sofi