Geetha Sriskantha has over 10 years of experience working in passenger service roles for various airlines at London City Airport. She has a track record of efficiently checking passengers in, answering inquiries, issuing tickets and boarding passes, and assisting passengers. Geetha also resolves complaints in a timely manner and maintains positive relationships with airport staff. She is adept at handling irregular flight situations such as delays and cancellations.

1. GEETHA SRISKANTHA
192 WARDS ROAD, NEWBURY PARK, ESSEX, IG2 7DY.
EMAIL. g.sriskantha@hotmail.com
Friendly and diligent airline passenger service agent with 10 years’ hands-on experience
in checking passengers, answering enquiries, weighing baggage, issuing tickets,
providing boarding passes and luggage labels. Works well under pressure and stressful
situations in a fast-paced environment. A polite and respectful individual who has a track
record of assisting passengers of all ages and resolving complaints in a timely and
amicable manner. I have an impeccable ability to establish and maintain constructive
relationships with ground personnel and flight crews ensuring compliance wit h all
procedures and policies. Adept at calmly handling cancelled, delayed flights and crisis
situations resulting in constructive outcomes.
PROFESSIONAL EXPERIENCE
LONDON CITY AIRPORT
2005-2007 Menzies
2008-20012 AIR FRANCE
2013-2016 CITYJET
PROFESSIONAL EXPERIENCE
• Inspect and validate passenger documents before boarding
• Issue boarding passes and reschedule in case of flight delays and/or cancellations
• Handle fee calculations and passenger baggage processing
• Provide support to special needs passengers through arrival and check in processes
• Assist Ramp Service Agents by making wheelchairs and strollers available for loading
prior to departure and ensure they are delivered to the passengers upon arrival
• Guide arriving aircrafts to the gate with safety and accuracy
• Maintain area and aircraft cleanliness
• Excellent aptitude for troubleshooting customer issues, able to resolve issues taking
into consideration that the safety and comfort is the number one priority for
passengers.
KEY ACHIEVEMENTS
• Implemented strategic loading/unloading and boarding/de-boarding processes to
ensure a reduction the time.
• Resolved issues with flight activity on account of coordination and communication skills
to ensure on-time departure.

2. • Recognized for prompt reporting of irregularities, breaches, and hazards to the
Security Dispatcher, resulting in safe and fool proof running of the airline services.
AREAS OF EXPERTISE
• Communication coordination • Checking-in and Boarding
• Answering queries • Team Work
• Announcements • Reporting and Paperwork’s
• Training new staff • Complaint handling
EDUCATION
Holy Family Convent Sri Lanka GCSC 1980.
Ladies Collage Airline ticketing course 1981.
Redbridge College Word processing and Excel 1996.
City & Guilds Level 1 & 2 2009
Apprenticeship in Providing Aviation Operations on the ground handling Air Passengers.
City & Guilds 2009
Level 1 Skills in information and communication technology.
TRAINING
• Checking-in on Altea, Gui, Iport, Gaeton, Codeco.
• The UK National Aviation Security Training.
• Dangerous goods and fire evacuation training.
• Training in accordance to Department for Transport regulations for the safe acceptance
of baggage
HOBBIES
My passion is always making cakes for any occasions, swimming, listing to music
and socialising and travelling.
REFERENCE
Available on request