Siva Prasad is an experienced customer service professional with five years in the airline industry, aiming to contribute to a customer-centric organization. He has held roles at Jet Airways and the Indian Air Force, with responsibilities including passenger assistance, baggage handling, and monitoring check-in processes. His educational background includes a BSc degree and various safety and operational training courses.

1. CURRICULAM VITAE
SIVA PRASAD
# Door no- 12262649,
1TH
block, 17TH
Street,
AL Farwanaiah,
Kuwait-560033
Emil id–sivaprasadp23@yahoo.com
Mob-+96565527123
CARRER OBJECTIVE
To lead and play an active role for a customer service team in an organization where my 05 years of
progressive experience, in the airline industry, can add value to a customer-centric organization.
Possessing excellent communication skills combined with the ability to relate well to people at all levels,
bringing to the table the ability to provide effective customer service.
I enjoy teamwork and am used to shift work. I think I would adapt well to the role. I am looking for new
challenges and I know I would learn a lot and work towards the same goal understanding that delivering a
high level of service to the customer is priority to the airline.
.
WORK EXPERIENCE
Worked as jet airways as PSA -2014-2015
Worked as Customer service with Avalon Aviation (P) Ltd, Dedicated (Jet airways )At Rajiv Gandhi
International Airport Airport (T3) Hyderabad- 01April2014 – 01April2015.
Worked as Indian Airforce as a Airmen – 2016-2018
DUTIES & RESPONSIBILITIES
 Monitoring GHA staffs at check-in counters and Boarding gate
 Assisting GHA with profiling of passengers and document checks.
 Assisting passenger queries in all areas mainly related to excess baggage issues, boarding
gate as well as arrival MHB cases.
 Basics in Ramp
 Efficiently handling over booked situation as well as flight disruption.
 Updating Monthly reports and forwarding the same to concerned departments within the
deadline.
 Checking and tallying all invoices received from our stake holders.
 Efficiently handling baggage queries and assisting passengers with final settlements.

2. FUNCTIONAL AREAS
 Expertise in profiling the travel documents of passengers.
 Being well improvised with the Airport Authorities for releasing the aircraft with
clearance document.
 Being a professional in handling and loading the baggage in Baggage Makeup Area
(BMA).
 Handling Arrival & Departure Crew for a smooth stay and comfortable departure.
 Handled Jet Airways Passenger Flights
PROFFESSIONAL TRAINIGS
 Trained in Baggage Carrying Dangerous Goods Regulations by IATA.
 Trained in Aerodrome Emergency Plan at Indian air force( Mock training )
 Trained in handling BOAM TREAT Calls by Indian air force.
EDUCATIONAL QUALIFICATION.
 BSC Sri venkateswara University , India - June 2013
 DAMCC AvlonAviation academy , India - June 2010
 Highschool (ISC) Simhapuri Public School, India - July 2009
 School (ICSE) Bhuvanagiripublic school, India-July 2007
Personal Details
Father’s name : Jayaramaiah
Date of Birth : June 13, 1992
Marital Status : Married
Passport Number : P3042260
Validity of Passport : 12/06/2026
Visa type :Article 18(Transferable visa)
Civil id no : 292061304136

3. Special Attributes
Possession of excellent communication skills.
Enthusiasm and energetic operation.
Positive response to pressure of work.
Versatility: Efficient handling of a variety of tasks concurrently.
Adaptability: Work well autonomously or as member of team.
Reliability, Punctuality and confidentiality, Very quick at learning.
Courses completed
• Avsec
• Indian airforce airmen
• DG8 (Dangerous Goods 8&10)
• Handling Bomb Treat Call Course
• Airside Safety Awareness Course
• Safety Management System
• Group Safety and SecurityCourse
Language Known: English,Hindi and Telugu
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Date:
Place: Kuwait