This webinar discussed sharing knowledge effectively across boundaries and between organizations. It included presentations from several speakers on their knowledge management practices and systems. Andy Wall from United Utilities discussed their Reuse of Company Knowledge (RoCK) system, which captures lessons learned and innovative ideas to ensure they are applied to future projects. Adrian Malone from Atkins talked about how agile and lean principles can be applied to knowledge management. Michael Norton from Knowledge Hub discussed how their social collaboration platform has helped public sector organizations share knowledge. The webinar emphasized the importance of collaboration, communities, and digital tools to facilitate knowledge sharing.
2. Today we will hear from:
Andy Wall
Chief Technologist - Knowledge and Standards at United Utilities
Adrian Malone
Director & Group Head of Knowledge Management & Collaboration
at Atkins
Michael Norton
Digital Community & Knowledge Manager at Knowledge Hub
Martin Fisher
Head of Knowledge Management at Industry Forum
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3. Practicalities
Please feel free to use the Questions facility in the
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We will deal with as many questions as we can during
the webinar, after our presentations
A full recording of the webinar, and answers to all
questions will be available shortly on the APM website
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“…..recording our knowledge on cave walls.”
“ …when we moved the recorded knowledge stayed behind”
18. Reuse of Company Knowledge (RoCK)
Re-use opportunities from the past
Capture innovative thinking and the cost
savings associated to ensure our standards
are kept up to date and the assets of the future
incorporate savings realised in the past!
20. Push / Pull ALL opportunities into ALL future
Projects
RoCK
Project lifecycle
Opportunities
Push
Pull
21. Current Phase: ‘Build’
Relational Database - built ready for content
RoCK
Database
Good Ideas (opportunities)
Input Form
Project
Opportunities
Output Form
Standard
Opportunities
Output Form
Governance
Opportunities
Output Form
23. Where are we up to?
• Not as far as we should be
• Excuses, Excuses
• We’ve demonstrated the concept using historical
content collected for other purposes
• We have built it into our PDS and ways of working
• We are now going to start collecting new content as
AMP6 projects start
• Our aim is to eventually build a self service system
• But it might need to be a manual activity until its
embedded
26. Re-using
Knowledge
How do we…
How do we…
RoCK
Benefits
Consistently apply
the right
knowledge, to the
right situation, at
the earliest
opportunity
Collect more of the
knowledge from
our organisation to
ensure our
standards continue
to reflect our
aspirations and
best working
practices
Developed to resolve some familiar problems
that exist in many organisations…..
Knowing what we do -
Doing what we know
Align opportunities
to individual
projects (assets)
in the forthcoming
capital program.
Align opportunities
to appropriate
standards so that
they can be
considered when
being reviewed.
?
?
!!!
££
‘s
££
‘s
27. Reducing costs across the project lifecycle
NEED OPERATE
BREAK
GROUND
STRATEGY DESIGN SPECIFICATION BUILD IMPLEMENT
Solution design and specification develops as the definition becomes more and more detailed
BETTER
STRATEGIES
BETTER
SOLUTIONS
IMPROVED
TECHNOLOGIES
[ STRAP ] [ ABMs ] [ ENGINEERING ]
SOLUTION
IMPROVEMENTS
[ CAPITAL DELIVERY]
Innovation is ‘delivered’ across the project / solution lifecycle
EFFICIENCIES
[ ENGINEERING ]
FCO
EPO
WATER
ACT
INNOVATION
29. Agile and Knowledge
Management
APM Knowledge SIG
Webinar 23rd February 2016
Adrian Malone
Group Head of Knowledge Management and
Collaboration
23 February 2016 29
30. Agile / lean thinking – some key principles
23 February 2016 30
Focus on behaviour and changing culture
• Bold and experimental
• Minimum Viable Product (MVP) - testing hypothesis
• Use of ‘fail fast’ and pivot
• Short bursts of focussed effort (sprints) co-ordinated by scrum master
• Daily stand-up meetings and retrospectives
Having the customer ‘in the room’
• Use of personas
• Early testing and feedback
• Product Owner prioritises the work (backlog)
31. The future is already here — it's
just not very evenly distributed.
William Gibson
36. Implications
23 February 2016 36
“The traditional way in organizations is to look five years ahead and make plans for
the next year… we should think like farmers: look 20 years ahead and plan only for
the next day. One must look far out to decide which… crops to grow… but it makes
no sense to plan at the beginning of the year the precise date for harvest...a farmer
who would stick rigidly to plan, instead of sensing and adjusting to reality would
quickly grow hungry.” Laloux: The Antifragile Organisation
37. Implications
23 February 2016 37
"Conventional initiatives are like the more familiar Trojan Horse. Big, lumbering, slow
moving. It takes a lot of people to move it and it is very hard to get it to change direction
without a lot of effort.
"As we deployed low cost small tools and kicked off little initiatives at the BBC we
began to describe our approach as deploying Trojan Mice, a metaphor borrowed from
British consultant Peter Fryer.
"Set up small, unobtrusive inexpensive and autonomous tools and practices set them
running and cajole and nudge them until they begin to work out where to go and why.”
Euan Semple: Organisations Don’t Tweet, People Do
38. Observations
23 February 2016 38
• Importance of keeping the customer in the room and responsible for
prioritisation
• Incremental change - ‘Trojan Mice’
• Agile is not ‘fast and without rules’ - there is structure and robust
prioritisation is needed
50. khub.net | support@khub.net
When you do a search
online for help you will
end up in a forum or
online community as they
have been around since
the start of the internet
51. khub.net | support@khub.net
Raise your profile
Discover knowledge to help your job
Connect with people like you
Save time and money
Generate ideas to drive improvement
52. khub.net | support@khub.net
75% of businesses say online
collaboration tools will be
“important” or “somewhat
important” to their business during
the next 12 months. Clinked.com
56. khub.net | support@khub.net
“Knowledge Hub has sparked innovation and brought together a community that
care about the same things, meaning wider opportunities are available.” Kirklees
Council
“Using the Planning Advisory Service (PAS) group forum would save you money if
you were going elsewhere to pay for this expertise. “ Taunton Deane Borough
Council
“Knowledge Hub is niche. It’s there for the work that I do allowing me to connect
with people up and down the country.” Broadland District Council