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Engaging Employees to Make an Impact
          on Sustainability


              Sustainable Leadership Forum - Dallas
Business Environmental Leadership Council
Sustainability: From Compliance to Engagement
From Regulation and Compliance…
…to a New Business Case for Sustainability
Critical to Corporate Sustainability Success: Employees
                        • Key to biggest benefits & savings

                        • Employee engagement
                          contributes to:
                           – Bigger efficiency savings
                           – Stronger customer relations
                           – Greater innovation
                           – More effective supply chain
                             management
                           – Stronger community ties
                           – Happier employees



                          From Compliance to Engagement
Make an Impact: Employee Engagement
• Founded in 1998 to bring together business leaders, policy
  makers, scientists, and other experts to provide credible
  information, straight answers and innovative solutions to
  address global climate change.

• As of Nov 9, the Pew Center on Global Climate Change is operating
  under a new name and funding structure: The Center for Climate
  and Energy Solutions (C2ES)
• Founded in 1998 to bring together business leaders, policy
  makers, scientists, and other experts to provide credible
  information, straight answers and innovative solutions to
  address global climate change.

• As of Nov 9, the Pew Center on Global Climate Change is
  operating under a new name and funding structure: The
  Center for Climate and Energy Solutions (C2ES)
Make an Impact Overview
Empowering individuals and
communities to take meaningful
action to save energy, save
money, and live sustainably


                    Make an Impact Overview
Make an Impact: Workshops and Community
                             Engagement
Energy Efficiency Schools Challenge
• 8,000 people engaged over 15 schools in 4 states

• 14 million lbs CO2 and $1.7 million potential savings




                          Make an Impact: Schools’ Challenge
Quantifying Success
• Reporting essential to Make an Impact
• Online metrics
     • Website traffic, calculator registrations, potential and committed CO2
     lbs avoided, potential and committed dollars saved, social media
     engagement, e-newsletter signups, etc.
• Offline metrics
     •Event attendance, volunteer hours, media mentions, etc.



                       Make an Impact: Metrics and Reporting
• 8,900 Calculator Registrations
• 29,447,000 Potential Pounds of CO2 Avoided
• $7,467,800 Potential Dollars Saved


• 4,090 Calculator Registrations
• 24,078,370 Potential Pounds of CO2 Avoided
• $5,836,842 Potential Dollars Saved


• 1,807 Calculator Registrations
• 6,591,814 Potential Pounds of CO2 Avoided
• $2,891,490 Potential Dollars Saved




      Make an Impact: Program Results
Creating Effective Engagement
Building a Successful Program Lifecycle
                   Support from the top
                    to develop & scale




  Measure to
                                               Identify core
 demonstrate
                                            messaging & metrics
success & adapt




                      Engage using
                   multiple strategies to
                   educate & empower


                         MAI: Creating Effective Engagement
Delivering a Successful Program




       Engage    Educate



           Empower



                From Compliance to Engagement
ENGAGE Through a Variety of Approaches

                    • Create a culture of
                      sustainability

                    • Emphasize sustainability on all
                      fronts
                    • Utilize all available
                      communications channels
                    • Be flexible to adapt and use
                      new strategies



                  From Compliance to Engagement
EDUCATE with Effective Language and Messaging

                       • Information available and
                         accessible
                       • Find the right message
                          – “save money at home”
                          – “make for a cleaner community”
                          – “live happier and healthier”
                       • Use “responsive chords” to
                         connect with the audience
                          – Associate an idea with
                            something the target audience
                            already believes


                      From Compliance to Engagement
EMPOWER by Making Employees Part of Solution

                    • Create meaningful
                      opportunities for employees

                    • Share business progress on
                      sustainability

                    • Show how employees can
                      contribute




                     From Compliance to Engagement
Employee Engagement: Overcoming Challenges
Challenges             Solutions

Competing time         • Easy to use, integrated, and tangible benefits
commitments            • Visible buy-in from leadership
& priorities
Varying interest       • Range of engagement – from easy to intensive
& sophistication       • Messaging on energy efficiency and dollar savings

Geographic diversity   • Localized resources and programming – online/offline


Limited resources      • Focus on practical and affordable

Difficulty tracking    • Comprehensive metrics and monthly reporting
behavior change &      • Ongoing engagement and follow up
impacts
Employee Engagement: Lessons Learned

  •   Lesson 1: Get C-Suite Buy-In
  •   Lesson 2: Make It Relevant
  •   Lesson 3: Plan for Ongoing Engagement
  •   Lesson 4: Make It Measurable
Katie Mandes
Mandes@C2ES.org
 www.c2es.org




  Sustainable Leadership Forum - Dallas

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Katie Mandes of C2ES and Make an Impact: Sustainable Leadership Forum - Dallas (Dec 1, 2011)

  • 1. Engaging Employees to Make an Impact on Sustainability Sustainable Leadership Forum - Dallas
  • 4. From Regulation and Compliance…
  • 5. …to a New Business Case for Sustainability
  • 6. Critical to Corporate Sustainability Success: Employees • Key to biggest benefits & savings • Employee engagement contributes to: – Bigger efficiency savings – Stronger customer relations – Greater innovation – More effective supply chain management – Stronger community ties – Happier employees From Compliance to Engagement
  • 7. Make an Impact: Employee Engagement
  • 8. • Founded in 1998 to bring together business leaders, policy makers, scientists, and other experts to provide credible information, straight answers and innovative solutions to address global climate change. • As of Nov 9, the Pew Center on Global Climate Change is operating under a new name and funding structure: The Center for Climate and Energy Solutions (C2ES)
  • 9. • Founded in 1998 to bring together business leaders, policy makers, scientists, and other experts to provide credible information, straight answers and innovative solutions to address global climate change. • As of Nov 9, the Pew Center on Global Climate Change is operating under a new name and funding structure: The Center for Climate and Energy Solutions (C2ES)
  • 10. Make an Impact Overview
  • 11.
  • 12. Empowering individuals and communities to take meaningful action to save energy, save money, and live sustainably Make an Impact Overview
  • 13.
  • 14.
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  • 18. Make an Impact: Workshops and Community Engagement
  • 19. Energy Efficiency Schools Challenge • 8,000 people engaged over 15 schools in 4 states • 14 million lbs CO2 and $1.7 million potential savings Make an Impact: Schools’ Challenge
  • 21. • Reporting essential to Make an Impact • Online metrics • Website traffic, calculator registrations, potential and committed CO2 lbs avoided, potential and committed dollars saved, social media engagement, e-newsletter signups, etc. • Offline metrics •Event attendance, volunteer hours, media mentions, etc. Make an Impact: Metrics and Reporting
  • 22. • 8,900 Calculator Registrations • 29,447,000 Potential Pounds of CO2 Avoided • $7,467,800 Potential Dollars Saved • 4,090 Calculator Registrations • 24,078,370 Potential Pounds of CO2 Avoided • $5,836,842 Potential Dollars Saved • 1,807 Calculator Registrations • 6,591,814 Potential Pounds of CO2 Avoided • $2,891,490 Potential Dollars Saved Make an Impact: Program Results
  • 24. Building a Successful Program Lifecycle Support from the top to develop & scale Measure to Identify core demonstrate messaging & metrics success & adapt Engage using multiple strategies to educate & empower MAI: Creating Effective Engagement
  • 25. Delivering a Successful Program Engage Educate Empower From Compliance to Engagement
  • 26. ENGAGE Through a Variety of Approaches • Create a culture of sustainability • Emphasize sustainability on all fronts • Utilize all available communications channels • Be flexible to adapt and use new strategies From Compliance to Engagement
  • 27. EDUCATE with Effective Language and Messaging • Information available and accessible • Find the right message – “save money at home” – “make for a cleaner community” – “live happier and healthier” • Use “responsive chords” to connect with the audience – Associate an idea with something the target audience already believes From Compliance to Engagement
  • 28. EMPOWER by Making Employees Part of Solution • Create meaningful opportunities for employees • Share business progress on sustainability • Show how employees can contribute From Compliance to Engagement
  • 29. Employee Engagement: Overcoming Challenges Challenges Solutions Competing time • Easy to use, integrated, and tangible benefits commitments • Visible buy-in from leadership & priorities Varying interest • Range of engagement – from easy to intensive & sophistication • Messaging on energy efficiency and dollar savings Geographic diversity • Localized resources and programming – online/offline Limited resources • Focus on practical and affordable Difficulty tracking • Comprehensive metrics and monthly reporting behavior change & • Ongoing engagement and follow up impacts
  • 30. Employee Engagement: Lessons Learned • Lesson 1: Get C-Suite Buy-In • Lesson 2: Make It Relevant • Lesson 3: Plan for Ongoing Engagement • Lesson 4: Make It Measurable
  • 31. Katie Mandes Mandes@C2ES.org www.c2es.org Sustainable Leadership Forum - Dallas