The opening keynote session took the form of two short presentations from Sally Meecham at the Centre for Digital Public Services and Sam Hall, the Chief Digital Officer for Local Government. Both were asked to discuss their current work and to highlight the potential of libraries and the information profession to contribute to it in Wales.

1. Canolfan Gwasanathau Cyhoeddus
Digidol
Centre for Digital Public Services
Yn cefnogi dylunio a darparu gwasanaethau
cyhoeddus gwell yng Nghymru.
Supporting the design and delivery of better, user
centred, public services in Wales.
Sally Meecham, Prif Weithredwr dros dro / Interim
CEO

2. 2
The public sector in Wales and organisations that also
support and deliver public services including housing,
third sector, blue light and libraries
Our remit

3. Our focus
Delivery Skills Knowledge Sharing
3
Digital squads –
multi-disciplinary teams
working alongside
organisations to deliver
better public services
Creation of
shared standards,
building
communities and
sharing
knowledge
Building skills and
capability for public
sector employees

4. Our organisation
We’re an
Arms
Length
Body
(ALB)
£4.9million
In this financial year We’re delighted that Lee Waters
continues to be our Minister
Currently Recruiting
• A permanent CEO
• Members for the CDPS Board
including a Chair
• And fixed term rolls (Head of
Delivery, Head of Comms &
Engagement)
Panels
• Apprentice Panel
• Advisory Panel
Sam Hall
CDO Local
Authorities
Our Partners
Ifan Evans
Director of Technology,
Digital & Transformation
Health & Social Services
Group Welsh Government
Glyn Jones
CDO Welsh
Government

5. Delivery
Accessing Adult Social Care

6. 6
Delivery - our first digital squad

7. What are we going to do?
In the discovery Phase we
will:
Identify a shared issue
impacting the front-door
of Adult Social Care in
Blaenau Gwent, Torfaen,
and Neath Port Talbot
In the Alpha Phase we will:
design and test a
potential solution to
reduce 'avoidable
contact' at the Front Door
and improve
users’ experience of
accessing Adult Social
Care, and enable staff to
focus on the relational
aspects of care
In the Beta Phase we will:
Improve outcomes by
• Better experience for residents
• ASC staff spending more time supporting adults
and less time on admin
• Reduction in demand on the service
Improve service by
• Seen as a digital service, not a website owned by IT:
service teams are excited about digital
transformation
• Opportunities to apply the product to other
services
Product development by
• Easily iterated with modern tech stack
• Built with LA IT teams to ensure sustainability
• Treated as a ‘product’ not project

8. Project Roadmap
Discover
y
Alpha Beta Live
Understand and define
the problem space
Explore potential
solutions to meets users'
needs
Test, refine & build the
product / service
Continuously improve
and iterate the product /
service
WHAT'S IN SCOPE FOR THIS PROJECT
8
CURRENT PHASE

9. Developing an in-depth understanding of people who
access social care and the staff that support them

10. 10
What are we also working on?
Landscape
review
Welsh Revenue
Authority
Sport
Wales
Remote
working
A deep dive,
data-led review
of digital public
services in
Wales
How to become
a digital
organisation,
not an
organisation
with a digital
team
exploring how to
increase reach
and impact of
community
investment
Public Sector
Hubs: Hybrid
working in
the Welsh
Public Sector

11. Skills & Capability

12. 12
Skills and capability
18Local Authorities
10Housing Associations
4Others
Working with our training provider ‘We Are
Service Works’ we have delivered 32
Introduction to Digital for Senior Leaders
awareness sessions to date to
465 participants from across
C-Suite, elected members
and Heads of Services (including NHS Wales and Welsh Government
Teams)

13. 13
Digital Development – What’s Next?
Building on the research
that was conducted by
CDPS previously and
learning from our
introductory sessions, we
are co-designing a
bespoke leadership
training and support
programme.
As well as developing an
all employee ‘Introduction
to digital’ for leaders and
all staff working in digital
teams.
Developing future talent
- reviewing the content of
all digital apprenticeships
in Wales to understand
how closely aligned the
curriculum is to the skills
& knowledge needed to
design better public
services in Wales.

14. Knowledge Sharing &
Service Standards

15. 15
Knowledge Sharing Service standards

16. 16
Knowledge sharing – monthly meets,
newsletter, communities of practice
Launching new fortnightly newsletter
Knowledge Sharing
Communities of
Practice
Weeknotes

17. 17
Strategy - future
We are currently working with the new government and Welsh Public sector teams to build a long-
term approach to helping deliver the strategy and agree and prioritise our delivery plans
Mission 1: digital services
Mission 2: digital inclusion
Mission 3: digital skills
Mission 4: digital economy
Mission 5: digital connectivity
Mission 6: data and collaboration

18. 18
Cadwch mewn cyswllt!
Keep in touch!
Ebost / Email: Info@digitalpublicservices.gov.wales
https://digitalpublicservices.gov.wales