Presentation led by Liz Hobbs from Transport for London, within the 'Organisation' stream at the APM Project Management Conference 2016.

1. 1
TfL Knowledge Management Journey
Learning to be ‘World Class’
Liz Hobbs, Knowledge Management Functional Lead
THURSDAY 21 APRIL 2016

2. 2

3. 3
The imperative for learning from experience
$40
trillio
n
£411
billion

4. 4
Learning from experience – the evidence
McKinsey Global
Initiative Report (Jan
2013)
Babcock 2004 (Fortune
500 Companies)
BP Case Study (Lessons
Learned Handbook)

5. 5
27m
journeys
£3bn per
year

6. 6
KM LL
?

7. 7

8. 8 Changing the culture, the Challenge

9. 9 The start of the journey...Learning from others
Pan-TfL KM Working Group

10. 10
Lessons learned
Knowledge
Sharing
Events
Special
Interest
Groups/
Communities
KNOWLEDGE
TRANSFER
Initial Strategy

11. 11
LEARNNG
BEFORE LEARNING
THROUGHOUT
LEARNING
AFTER
Changing the process

12. 12
Thinking differently

13. 13
Growth and adoption of the portal
294%
increase
since June
2014
3865
1394
0
500
1000
1500
2000
2500
3000
3500
4000
4500
Lessons
Date
Lessons added to Portal (Cumulative)
New
Lessons
Adopted
Lessons

14. 14
KNOWLEDGE
SHARING EVENTS

15. 15
Embedding, buy in, senior engagement
Knowledge Networks

16. 16
1. Sub-Surface Upgrade
2. Escalator replacement
3. Fit for the Future
4. Integrated Station Programme
5. New Tube for London
Step Free Access:
6. ... to Piccadilly
7. ... to District
8. ... to street
9. ... to subway
10. Congestion relief
11. Retail refurbishment
12. Redevelop Thurloe St
13. Develop Pelham St
The art of the possible - What could possibly go wrong?

17. 17 South Kensington Station Outcomes

18. 18
Embedding, buy in, senior engagement
Time to learn - Strategy

19. 19
Lessons LearnedAnalytics

20. 20
0 50 100 150 200 250 300 350 400
Planning
Construction
Design management
Acceptance
Procurement
Procedures/processes
Requirements/Scope management
Resource management
Project Management
Contract management
External stakeholder management
Internal stakeholder management
No. of lessons
Lessons Learned, Top Themes (by Effect)
Positive
Negative
High Level Themes

21. 21 Explicit Content ValueCreation

22. 22
Knowledge networks – Special Interest Groups and Communities of
Practice
Embedding, buy in, senior engagement

23. 23
The Journey continues

24. 24
Contact Liz Hobbs lizhobbs@tfl.gov.uk
0207 3054 4430