Elizabeth Grimaldi has over 15 years of experience in customer service, administrative support, and cosmetology. She holds a Small Business Management degree from Delta College and a cosmetology certificate from Douglas J Aveda Institute. Currently she works as an Administrative Assistant/Account Receiving at American International Foods, where she is proficient in Microsoft Office and QuickBooks. She also has over 9 years of experience as a Head Stylist, Customer Service Representative, and Receptionist at Anna Luis Salon & Day Spa. Previously she has worked as a Server and Trainer at Grand Central Sports Bar and Grill and in various administrative roles at JCPenney, Norman Westlund Child Guidance Clinic, and other organizations.

1. ELIZABETH GRIMALDI
1437 Hillcrest St. Grand Rapids, MI 49504● (989)493-3924
EDUCATION
Delta College
Small Business Management Degree
 Honors Program
 Deans List
 Microsoft Office
Douglas J Aveda Institute
August 2003-August 2004 Cosmetology
Recognized Douglas J. scholarship titleholder based on grades, involvement in extracurricular activities, and recommendations from teach ers, the
principle, and people throughout the community.
Redken, Paul Mitchell, Bumble&Bumble, and Wella advanced education courses.
Nouvel Catholic Central High School
May 2003 High School Diploma
 Thomas F. James Leadership Award,
 Cartwright Hospice Center Most Valuable Employee
 Class President
EXPERIENCE
American International Foods, Inc.  8066 Fulton St. East Ada, MI 49301
Administrative Assistant/Account Receiving
August 31, 2015 – Present
 In this role I am a highly motivated, detail-oriented, extremely enthusiastic, and positive professional that represents this fast paced company.
 Proficient in Microsoft Office – Excel, Word, PowerPoint, Outlook as well as other design software
 Extensive knowledge of QuickBooks
 I work closely with our accounts payable department
 Answer multi-line telephone
Anna Luis Salon & Day Spa 1115 N. Center Road Saginaw, MI 48638
Head Stylist/Customer Service/Receptionist
August 16, 2004 – Present
 More than 9 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and
trouble-shooting, sales staff support, and planning/implementing proactive procedures
 Quickly and effectively solve customer challenges.
 Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
Grand Central Sports Bar and Grill 3504 State St. Saginaw, MI 48638
Server/Trainer
February 2012 – July 2015
 Restaurant server: Food service at bar style restaurant. Duties include familiarizing guests with menu and daily specials, ac curately recording food
and drink orders, running multi-course meals, and tallying bills.
 Menu knowledge: Memorize details of daily specials, seasonal menu items and options, as well as rotating craft beer options.
 Up-selling: Direct customers to meal add-ons and specialty drinks of perceived value to increase sales.
JCPenney Fashion Square Mall Saginaw MI 48603
Administrative Assistant August 1999 – August 2004
 I participated in sales activities and oversaw monthly sales report showing sales volume and potential opportunities to grow the business
 Achieve forecasted sales by following (and, if necessary, adjusting) a written plan of action.
 Most importantly make every effort to maximize both present and long term sales and gross profits.

2. Norman Westlund Child Guidance Clinic 3253 Congress Street, Saginaw MI 48602
Administrative Assistant to a Psychiatrist January 1999 – September 1999
 Computer work and filing
 Answering phones and greeting clients with a friendly smile
 Scheduling and preparing appointments and meetings, medical billing, and insurance claims.
 Scheduling the doctors personal appointments, running errands, made travel arrangements, and was a nanny for his three children.