Norman Schaffer is seeking a retail management position and has over 15 years of relevant experience. He has strong management, problem solving, and analytical skills and has successfully supervised retail operations, ensuring exceptional customer service and employee training. Schaffer also has experience managing daily store operations such as inventory, purchasing, hiring, and financial reporting. His career has included roles in retail management, customer service, and distribution.

1. NORMAN SCHAFFER
416.465.2246  schaffer@rogers.com
OBJECTIVE: Retail Management Position
PROFILE
 Solid management expertise & business sense; implements strategic planning & scheduling
 Effective problem solving skills with the ability to consistently implement creative solutions
 Highly analytical with a keen attention to detail while working towards overall goals
 Able to achieve targets through effective time management and prioritization
 Resourceful; confident to collaborate with a team and combine leadership skills
 Good communication and interpersonal skills with a diverse population
 Computer literate; a quick and eager learner able to adapt to in-house systems
RELEVANT SKILLS AND EXPERIENCE
Retail Management Skills
 Supervised the day to day operations of a specialized store with a service oriented manner
 Provided exceptional customer service to both internal and external customers
 Trained new employees resulting in consistent standards of productivity
 Provided clear and ongoing direction within the team; followed up to ensure achievements
 Performed administrative closing procedures with accuracy; credit card and sales entries
 Manually processed payroll accurately including deductions; adhered to government regulations
 Closed and secured store at the conclusion of day; set alarm and protected the assets
 Completed inventory management with accuracy to minimize losses
 Purchased all products, supplies and equipment based on needs and budget constraints
 Interviewed, hired and trained staff to complement existing team to meet company goals
 Monitored financial status of operation and adjusted strategies in a proactive manner
 Accurately completed all banking transactions on a daily basis
Customer Service Skills
 Visited site locations for pre-existing clients to deliver new products and replace outdated info
 Interacted with business owners and management to determine upcoming needs
 Resolved any areas of concern with exceptional diplomacy and integrity on a regular basis
 Applied a resourceful, creative and analytical approach to ensure effective conflict resolution
 Implemented a strong entrepreneurial manner to increase territory and scope of position
 Provided exceptional customer service to both internal and external customers
 Applied interactive listening to determine and address customer’s needs and concerns
 Responded quickly to the changing needs of the customer to foster excellent client relations
 Effectively resolved customer or employee related problems with diplomacy and professionalism
 Achieved sales targets and goals regularly; maintained and expanded a loyal clientele base
WORK HISTORY
Distribution Associate Mini Cards 2016
Customer Service and Sales Vonage 2016
Supervisor Harley’s Pub / Restaurant 2015
ADDITIONAL RELEVANT WORK HISTORY
Property Manager / Landlord Private Company 2000 – 2016
Retail Manager Marshmallow Coffee Shop 2010 – 2013
Retail Manager Medical Uniforms Supply 2000 – 2005