This curriculum vitae is for Samira Alaa Ahmed, an Egyptian national currently residing in Dubai, UAE. She received a law degree from Mansoura University in 2007 and has over 5 years of experience in customer service roles for telecommunications companies in Egypt and the UAE. Her objective is to join a progressive organization where she can enhance her personal and professional capabilities using her communication, computer, and customer service skills.

1. Curriculum Vitae
Samira Alaa Ahmed
PERSONAL INFORMATION
 Nationality: Egyptian
 Currently Resident of: United Arab Emirates – Dubai
 Birth date: 1st of October 1985
 Place of Birth: Mansoura – Egypt
 Gender: Female
 Marital status: Single
 Contact number: 00971556448571
 E-mail address: samira_alaa30@yahoo.com
OBJECTIVE
Looking to join a progressive organization that has a competitive environment where I can
enhance my personal and professional capabilities and use my skills, abilities and commitment to
perform quality work and achieve target goals.
EXPERIENCE
Nokia – Al Mansoura, Egypt July.2009 – August.2010
“Customer Service Executive”
 Responsibilities: Meeting targets to be achieved; creating and closing business
opportunities; ensuring customer service satisfaction and good client relationships.
Mobinil for Telecommunication Service -- Al Mansoura, Egypt Jan.2008 – April.2009
“Customer Service Representative”
 Responsibilities: Handling customer’s complaints and inquiries and providing solutions
to their problems; selling Mobinil products and services and ensuring proper collection of
required documents; selling value added services to customers; coordinating with other

2. departments to solve customers’ complaints. Welcoming customers to the customer
center
Cupola Tele Services Company – Dubai; U A E 1St of Oct 2013
“Call Center Representative””CCR”
EDUCATION
 2007 - Mansoura University – Mansoura, Egypt
Graduated from Faculty of Law
SKILLS & STRENGTHS
 Ability to get the work done in less time and minimum efforts and find out the root cause
of task assigned.
 Ability to work in harsh and critical situation.
 Able to influence and advice customers, delivering first class service and also achieving
the company objectives and targets.
 Excellent communication skills and knowledge of computer operations.
 Ability to work autonomously and also being a part of a team.
 Drive, determination and enthusiasm.
 Excellent knowledge of all teaching subjects.
 Have the confidence and energy to successfully handle behavior.
LANGUAGES
 Arabic: Native Speaker.
 English: Good Communication skills.
COMPUTER SKILLS
 Internet.
 Microsoft office (Word, Excel, PowerPoint)
 Typing English/Arabic
References and supporting documents are available upon request.