Mohamed El musharf Sharaf El Din Mukhtar is seeking a challenging position utilizing his computer science degree and 15 years of experience in customer relations management, business development, and sales. He has extensive experience managing customer relations and handling property handovers for DAMAC Properties in Dubai, where he successfully oversaw the handover of over 700 units. Prior to DAMAC, he held roles in money exchange, brokerage, and programming. He is proficient in English and Arabic with strong computer and communication skills.

1.  Name: Mohamed El musharf Sharaf El Din Mukhtar
 Email: sharofy81@gmail.com
 Date of Birth: JANUARY 31th, 1981
 Mob: +971 505 206 155
 Residence address : Dubai - Al Qusais
Objective:
Seeking for challenging position in your esteem organization to effective use my skills and
knowledge to enhance your work to embrace challenging responsibilities and to be in better job
function.
Education:
B.Sc. in Computer Sciences from Technology for Science University, Khartoum, Sudan. (1999-
2004)
Courses:
 General management Knowledges.
 Smart Sales and marketing.
 Information System Technology.
 Information System Management.
 Advance Selling Strategy.
 Marketing and operation management.
Work Experience:
(4-9- 2013- till 28-2-2016)
DAMAC Properties - Dubai
Position: Team Leader Customer Relation Management (Handover-CRM Department).
Tasks and duties:
Manage and develop the Quality Control team who is for snagging projects prior handover,
highlighting all defects in the project, disengaging after rectification until physical handover to
clients. Then coordinate with projects, manage and handle any complain might receive from
owners from handover date until the end of defect liability period
Manage and develop team responsible of all the company’s relationships with Dubai Land
Department to proceed surveying completed projects, closure of ESCROW Account, issuing Title
Deeds,transferring of properties and registration of projects in Oqood (off-plan) & DSF
(completed)
Responsible for the development of a Client Relationship Management operations plan and
provide performance standards, tools, training and support to the Call Centre & CR Team,in line

2. with the overall strategy, in order to ensure the consistent implementation of customer
management.
Key performance
Succeeded to establish the international handover team outside Dubai (KSA, Qatar,Jordan
&Egypt).
Succeeded to manage handing over more than 92% of the total completed properties since the
company started.
CRM Experience
Manage and develop the Customer Relations Team ensuring that all processes,functions and
systems are in place to provide satisfactory service to our customers from point of sale to hand
over of property.
Effectively manage the Department to the quality standards and service levels that DAMAC
aspire.
Responsible for the development of a Customer Relationship Management (CRM) Operations
plan and provide performance standards, tools, training and support to the Call Centre & CR
Team, in line with the overall strategy, in order to ensure the consistent implementation of
customer management.
Projects achievements:
Handed over more than 700 units in:
 Marina Bay (Abu Dhabi) 2013
 Ocean escape Abu Dhabi 2013
 Damac Maison (The Signature) Dubai 2013
 Canal View (Dubai) 2014
 Capital Bay(Dubai) 2014
 The Cosmopolitan (Dubai) 2014
 Lake Side (Dubai) 2015
 Lincoln Park (Dubai) 2015
 Green Park (Dubai) 2014
 Executive Bay (Dubai) 2014
 Madison (Dubai) 2014
 Park Towers (Dubai) 2013
 Emirates Gardens (Dubai) 2013
 The Vogue (Dubai) 2014
 Lago Vista (Dubai) 2013
 Smart Heights (Dubai) 2013

3. International Projects
 Versace Residentsby Damac (Aljawhara) (KSA-Jeddah) 2014
 The Piazza (Qatar-Doha) 2015
(2) Jan 2011 to Jan 2013
Al AnsariExchange
Position: Customer Service
- Send and receive all money transaction in global money transfer network.
- Resolve all complain from customer and follow the customer’s request forms.
- Check the transactions tracks to avoid any pending.
- Exchange money (foreign currency).
- Check and update daily rates.
- Anti money laundry checking with the central bank .
(3) Feb 2009 to DES 2010
Rubban commercial Broker L.L.C (Dubai)
Position: Officer Business Development
-Participated in a variety of consulting assignments either as leader or a team member.
-Designed, developed and delivered a series of customized business development solutions.
-Provided advice and assistance to member states in areas of property development, including investments.
(4) Jan 2007 to Jan 2009
Silver Tec. Company in Sudan – Khartoum.
Position: Sales &customer Service
- Manage clients’ accounts, and arrange meetings with details of transactions needed to be executed.
- Advise clients on market conditions, prices, mortgages, legal requirements and related matters.
- Evaluate mortgage options to help clients obtain financing at the best prevailing rates and terms.
- Review trade journals, relevant literature, attend conventions, seminars in order to acquire transferable
skills and knowledge about real estate markets
(5) Jan 2005 to Des 2006
Silver Tec. Company in Sudan – Khartoum.
Position: Computer programming
Encouraging groups of young entrepreneurwith creative ideas but limited source or motivation to express
their talents or business ideas.Won an award of recognition by the local authorities for this campaign
Interest and Activities:
 Practicing Sports
 Reading books in Marketing and Sales and computer programming
 Computer &Internet.
 Organized, self-motivated, and able to effectively manage multiple and frequently changing
priorities.

4.  Ability to build business by identifying and cultivating prospective clients.
 Excellent communication& Customer services Skills.
Additional information:
 Team work for Long Hours.
 Effective Communications Skills.
 Customers Services Skills (Excellence Dealing with customers).
 Work under high pressure.
 Smart supportive and management skills.
General Skills:
• Excellent Computer Skills including Microsoft Office (ACCES, EXCEL, WORD,
POWERPOINT).
• Operation system.
• Computer Network.
• Internet Skills.
• Data Base Management.
• Accounting.
• Customer Services.
• Took part in numerous companies Presentation.
Personal Interest:
• Outdoor Activities.
• Reading.
• Travelling
Language:
• Arabic–Mother Tongue.
• English - Good Speaking &Writing.
Additional Advantage:
 Holding Light Duty Driving License from UAE.

5. Reference:
Mr. Sameh Sayed Ali
Director CRM-Handover Department
DAMAC Properties Dubai
+971 506319317
Mr. Fareed Ghoneem
Manager –Handover Department
DAMAC Properties Dubai
+971 529461621
ALL NECESSARY CERTIFICATES WILL BE FURNISHED UNDER REQUEST.