Kapil Thakare has over 9 years of experience in IT and has worked as a Senior System Engineer and IT Specialist. He has extensive experience supporting Windows and Linux servers, desktops, applications, storage, and networks. Currently he works for iGate providing L2 support for IT infrastructure including Windows servers, Office 365, applications, and hardware for Rexel in the US.

1. Kapil Thakare Mobile: +1 972-310-2701
Mail: Kapil.thakare@gmail.com
Professional Experience
● Kapil Thakare is a Senior System Engineer having over 9 years of experience in
Information Technology and has worked on various platforms.
● I was working with IT infrastructure (ITIM) team and have good exposure on
windows application, desktop/server management, monitoring, software and
hardware with different operating system.
● I worked on Windows Server 2003/2008, RHEL 4/5 platforms, maintaining and
troubleshooting Storage & Infrastructure servers Support, Microsoft Related
applications, security related tools, Managing Symantec Backup Exec
9/11d/12/2010.
I have good exposure on o365, SCCM 2012, DHCP, DNS, AD management.
Educational Background
▪ Bachelor of Engineering (B.E.) in Computer Science from SSVPS College of
Engineering, Dhule (MH-India) 2004.
Technical Skills
Certification Red Hat Enterprise Linux 4.0 , SCCM 2007
Software Platform RHEL 4/5, VMware ESX 3/3.5/4.1, Windows (95/98/ME),
Windows (2000/XP/7/2003/2008), Windows NT 4.0 Server and
Workstation
Networks TCP/IP and Windows Services like DHCP, WINS, and DNS
Hardware Dell/IBM/HP Desktop PC’s, Dell/IBM Blade server, Workstations
and
laptops
E-Mail Client POP3, MS-Exchange 2003/2007/2010/2013.
Backup Software VERITAS / Symantec Backup exec 11D & 12.5D / 2010
Tools & Utility System management services, SCCM 2007/2012, Microsoft
windows Update, dameware, EMCO Tool , VNC, Putty, Symantec
Ghost 11.0
Job Functions Mainly responsible for managing infrastructure of Window 2008 /
2003 Server / Linux servers, XP & Vista, Windows 7 Clients,
Antivirus & Backup related Task, Storage Support, and
Application Support, O365 Support.
Telecommunications
Environment
Norton, Ericsson MD110, Reliance Centex EPABX
Others iGATE Security Audits, Managing EPABX service
Work Experience
● Working with iGate, USA as IT Specialist in Rexel Client (End user Support) from
April 2014 to till Date.
● Worked with iGate, Mumbai (India) as Senior System Engineer in IT Infrastructure
Management from Sep 2007 to March 2014.

2. ● Worked with Rolta, Mumbai (India) as Executive Engineer in IT Infrastructure
Support from Jan 2005 to September 2007.
Project # 1: iOps Support
April 2014 - Till Date
Project: iOps Support
Client Rexel, USA (CT)
Environment:
Windows (XP/ 7 / 2003 / 2008/2012) , Office 365, Application Module
Support, DHCP Server maintenance, Vendor management, L1 network
Support
Role: IT Specialist (L2- End User Service & Collaboration)
Description about Client
IESC is based in USA. GEXPRO and REXEL is a $2.0+ billion, world-class electrical, voice &
data products supplier with the resources to get what you need, where and when you need
it, with lower total transaction costs.
The project requires us to understand users IT infrastructure requirements, then analyze
their requirements, and provide IT solutions/fixes to meet their needs. We are responsible
to maintain IT infrastructure service using service desk application and we are providing
support on Hardware, Project application, Network, Data/Voice services and vendor
management.
Roles and Responsibilities
● Infrastructure Support on network machine, servers, network printer, embedded
network printer, Application modules.
● L2 support on all application, desktop/server issues, file server monitoring, SEP
server monitoring, Symantec client update, Hardware’s failure.
● Implementing & Administrating of Windows 2000/2003/2008 Network Infrastructure.
● Installation of various versions of Windows & Linux for employee training and
handled require application.
● Vendor management of computers, printers, hardware with corresponding vendor as
per lease, agreement, AMC, as when required.
● Maintaining and supporting exchange server on office 365 with Microsoft vendor
Support.
● DHCP server maintenance for printer and computer reservation and IP conflicts.
● Vendor management for global partners Lexmark via saleforce.com, IT infrastructure
setup and maintenance.
● Video/Audio conferencing support for client call, VIP meetings, customer meetings
with vendors.
● Knowledge Management: Knowledge management is practiced to improve efficiency
by reducing the need to rediscover knowledge and thus it ties in for input from
problem management.

3. Project # 2: IT Infrastructure Management
Sep 2007 to Apr 2014
Project: ITIM Support
Client iGate, Mumbai (India)
Environment:
Windows (XP/ 7 / 2003 / 2008) , RHEL 4/5, HPUX_11iV3, VMware ESX
3/3.5/4.1, Windows (95/98/ME), Symantec Backup exec 11D &
12.5D , SCCM 2007, Ericsson MD110, Reliance Centex EPABX,
Microsoft Email Client (2003/2007/2010/2013), Application Support
Role: Sr. System Engineer (ITIM)
Role and Responsible:
 Infrastructure support of iGate, Managing and installation of different hardware’s,
software’s, Third Party tools as per In-house project requirements.
 Performing Desktop & Server level calls like O.S installation (English/Japanese),
application installation & troubleshooting.
 Managing infrastructure server on varies platform and hardware’s, Managing
Symantec backup, database server, project applications, File server, SVN Server.
 Managing SCCM server for deployments of Operating system, Application
deployments, hardware’s and software inventory.
 Support on L1 level of network devices and client configuration.
 Managing IT Asset inventory, software inventory, new asset proc urement, Old asset
disposal in process define by iGate.
 Audio /video conference support for iGate management, different projects.
 Vendor coordination on Dell / HP/ Lenovo hardware, warranty support, HP printer
installation and configuration.
Administration Support
● Management of Disk Space and File Servers, SVN Server.
● Managing VSS and SVN database for MetLife project and support to VSS and SVN
Database creation, Data restoration, Data backup for weekly & monthly basis.
● Backup & restoration of windows server using Symantec backup exec 9/12
● Configuration & Administration of SAN server to store & backup VSS Database using
Symantec (Backup Exe) products.
● Managing Symantec Ghost server 11.0 for easy deployment of Operating systems
(Win XP & Win2K3 server) on multiple desktops in stipulated time. Also creation of
Ghost bootable/Network bootable CD’s as per the PC configuration & model.
● Installation of various versions of Windows & Linux for employee training.
● Handling the N/W Related Issues such as Citrix Connectivity, VPN connectivity, link
failure, Link utilization, coordinating with NOC for the link failure.
● Installed & configured Network Infrastructure setup for MetLife, DBA ODC. Planning
& implementing Daily, Weekly & Monthly backup schedules.
● Maintaining onshore & offshore backup tapes as per policy. Preserving Backup logs to
rectify backup related issues.
● Manage and maintain SCCM infrastructure for various location (clients in the range of
100 to 3500)
● Managing SCCM 2007 server for deployment of operating system (Windows 7,
Windows server 2003/2008) with OS Deployment features
● Deployment of Application software’s using SCCM 2007.
● Maintain an inventory details of all machines/servers/laptops & all h/w devices of
MetLife/DBA/Omgeo/Prudential ODC.

4. ● Video/Audio conferencing support for client call and coordination with vendor for
same.
● Implementing EPBX SERVERS at IT infrastructure environment and managing PSTN
and Link Line setup.
● Managing more than 4000 voice point setup.
● Vendor Management for IT infrastructure setup and maintenance.
● Following ISO-9001 / BS7799 procedures for documentation & processes for Project.
● Performing Desktop & Server level calls like O.S installation (English/Japanese),
application installation & troubleshooting.
Linux platform (Red Hat, SUSE, Fedora)
● Installation of various versions of Linux (Fedora10,9.x,8.x AS/ES 4.0/5.0)
● Installation of AS/ES of Linux on VMware ESX Server 3.0/3.5
● Configuration of hardware, Testing, Troubleshooting of various hardware device
● User Management
● Basic administration & day to day task
● IBM / Dell Blade server installation with VMWARE Esx3/3.5/4.1 ver.
● Managing the Servers (Samba, DNS, DHCP, Squid)
Windows platform
● Installing, Configuring, & Administrating of Windows 2000/2003/2008 Server.
● Implementing & Administrating of Windows 2000/2003/2008 Network Infrastructure
● Patch management for various Windows Operating systems as well as software’s.
● Installation of software on desktop & servers & maintaining server performance.
● Setting up of network printing facilities, interfacing of printers and other peripheral
devices to various systems like DeskJet printer, Scanner, Visitor Pass scanner, Video
Cameras.
● Software Deployment using SCCM 2007 windows services.
● Inventory of Software /Hardware, Patch Management, Software Licensing, OS
Deployment using SCCM 2007 Service.
● Symantec Endpoint Protect Manager Antivirus installation and Administration.
Network platform
● TCP/IP network planning, Handled Isolated Local area network, Setting up Domains
using 10/100 MBPS Ethernet and Ethernet/fast-Ethernet switching.
● Installation and configuration of DC, DNS, DHCP, WSUS, Server at local area.
● Implementation of TCP/IP using DHCP & WINS for network connectivity.
● Internetworking of PC’s to each other and to the corporate network
● Planned & implemented crisis management projects/ ODC setup.
● Setting up & configuring VPN, Wireless connectivity on System & laptops.
● Co-ordination with the users for smooth operation of their System/Network setup
● Wireless network configuration of training lab machines
Telecom Platform
● Managing Reliance Centrex system with 3000 PSTN lines.
● Managing STD/ISD/Local Dial facility and access code for security.
● Providing support to Programming in EPBX for New Telephone Extension and Problem
related Telephone Extension.
● Managing call forwarding on Extension, Call pickup, call forwarding on mobile, fast
dialing facilities on EPABX lines

5. Project # 3: IT Infrastructure Support
Jan 2005 to Sep 2007
Project: IT Infrastructure Support
Client Rolta India , Mumbai (India)
Environment:
Windows (NT/ XP/ 7 / 2003 ) , RHEL 4, Red Hat 8.0/9.0, Windows
(95/98/ME), , Microsoft Email Client (2003/2007), Application
Support, Audio/Video, L1 Network Support, Vendor management.
Role: Executive Engineer
Rolta India Limited is a Multinational organization headquartered in Mumbai with
subsidiaries around the world and is well equipped to provide IT services in Engineering and
Internet Environments to customers worldwide. Rolta is ISO 9001 certified public ltd.
Company.
Role and Responsibility:
 Member of WAN management team, Server team, Report and documentation team,
Desktop & Laptop Support team, Antivirus & Backup team.
 Maintain Switches, Routers & WAN link setup & connectivity with remote plant site,
International sites.
 Installation of various versions of Windows & Linux for employee training.
 Administration on Domain/Mail servers including Creation /Deletion of User
Accounts/Mailboxes, installation and testing of additional server components.
 Maintain Lease Line connectivity, Antivirus Server and Update the virus Definitions
with latest patches and Fixes.
 Installation, configuration and upgrading of H/W, operating system Windows
NT/98/2000/XP, RHEL4, and Red hat Linux 8.0/9.0, printer and related product.
 Checking status of leased line link ,follow up with ISP
 Handling Data center which contain more than 60 servers and 15 network devices at
each location.
 As a Helpdesk Analyst, assigning calls on priority wise to the concerned engineer.
Monitoring the pending tickets and distributing them between the engineer and Co-
ordination with the users for smooth operation of their System/Network setup.
 Resolve onsite employee problem through software like WebEx
 Creating network as well as server room layout diagrams.
 Coordinate with Dell for any server or desktop hardware issue.
 Installing/troubleshooting hardware, OS on Desktops, Servers.
 Giving rights/permissions to users/groups for network file/folder access.
 Scheduling and taking differential/full/weekly/monthly data backups of servers.
 As per requirement restore data from Backup tape.
 Providing support to Programming in EPBX for New Telephone Extension and Problem
related Telephone Extension.
 Setting up & troubleshooting of MS-Outlook in different ways of authentication to the
mailbox, NT server authentication (Exchange, POP3) & with Internet services as
setting up PST files
 Provided extensive support to PCCF customer (about 100 sites) under Mumbai region
and followed up to timely QPR submission for NIL penalties.
Awards and Achievements:
● Received TEAM AWARD at Patni Computer system for the year 2010
● Received VALUABLE CONTRIBUTION AWARD at Patni Computer systems for the year
2009.

6. ● Received PAT ON BACK AWARD at Patni Computer Systems for the Year 2008.
● Received TEAM AWARD at Patni Computer system for the VSS database migration to
Subversion database year 2010
Personal Information
Date of Birth : 8th June, 1983
Nationality : Indian
Sex : Male
Marital Status : Married
Languages Known : English, Hindi and Marathi
Passport : K6546223 (Expired on 2023)
Visa : H1B
Address : 15, Heather Ridge, Shelton, CT-6484