This document discusses the application of Agile retrospective techniques at the Nokia Technology Institute (INdT) in Manaus, Brazil. It introduces Soraya Ploia and Julia Hipolito who help lead the implementation of Agile practices at INdT. It then provides an overview of INdT as a nonprofit research center focused on mobile technologies. The bulk of the document discusses various retrospective techniques used at INdT like trust exercises, satisfaction histograms, five whys, and learning matrices. It emphasizes the benefits of retrospectives for building trust, engagement, quality and customer satisfaction.

1. Nokia Technology Institute
Application of the Agile
Retrospective techniques
inside Nokia Institute of
Technology - INdT.

2. Nokia Technology Institute
Who we are?
Soraya Ploia
Soraya Ploia works at INdT (Manaus) as a Scrum Master,
since 2008. She took part in the definition and implementation
of agile within INdT, and now she would like to share this
experience and find new ideas to develop the process.
Certified (CSM and CSPO) by ScrumAlliance, always looking
for new challenges and experiences, so joining Scrum
Gathering India is such an important moment to her personal
and professional life.

3. Nokia Technology Institute
Who we are?
Julia Hipolito
Certified (CSM) by ScrumAlliance, acting in the role of Scrum
Master since 2007 in software projects. Member of Agile
implementation team at Indt, where develops activities
focused on the Scrum framework. Constantly participates in
events within the enterprise, partners and universities
addressing agility process, with the aim of disseminate the
Agile culture inside and outside the company. Her goal in
Scrum Gathering India is know other successful ways of
adoptingAgile and share experiences.

4. Nokia Technology Institute
Nokia Technlogy Intitute
Non-profit Research & Development Center,
focused on developing new concepts, products,
solutions and developing the
Latin-American ecosystem related to mobile
technologies and the Internet.
Manaus
Recife
Brasília
São Paulo
Nokia Institute of Technology
NOKIA INSTITUTE OF TECHNOLOGY
INdT

5. Nokia Technology Institute
Localization – Manaus - AM

6. Nokia Technology Institute
Localization – Manaus - AM

7. Nokia Technology Institute
INDT

8. LABORATORIES
SINGULAR QUALITY AND
SERVICES
Prominent labs due to the quality of its equipment and the
possibility of carrying out testing, many of them exclusive in
Brazil.
Software and User Interface:
 Labs that create concepts and reference
implementation for mobile platforms;
 Researches, services and knowledge
transfer in usability and user experience,
whether in electronic consumer goods
or in innovative systems;

9. Application of the Agile
Retrospective techniques inside
- INdT.

10. Nokia Technology Institute
A good Scrum Master is…
• Someone who understands Scrum;
• Understands what to do, what not to do;
• Have familiarity with artifacts and tools;
• Who protects the team and is the guardian
of the process.

11. Nokia Technology Institute
A good Scrum Master
But just be good enough?

12. Nokia Technology Institute
Effective Scrum Master
The departure point to turn a
good Scrum Master at
effectively is know how to
take advantages of the
framework proposed.

13. Nokia Technology Institute
Effective Scrum Master
In other words:
Inspect and adapt!

14. Nokia Technology Institute
Effective Scrum Master requirements

15. Nokia Technology Institute
Effective Scrum Master requirements
BE
PATIENT
AND
HUMBLE

16. Nokia Technology Institute
Effective Scrum Master requirements
BE
PATIENT
AND
HUMBLE
ACCEPT
CHALLENGES

17. Nokia Technology Institute
Effective Scrum Master requirements
BE
PATIENT
AND
HUMBLE
ACCEPT
CHALLENGES

18. Nokia Technology Institute
GOOD
INFLUENCE
Effective Scrum Master requirements
BE
PATIENT
AND
HUMBLE
ACCEPT
CHALLENGES

19. Nokia Technology Institute
GOOD
INFLUENCE
Effective Scrum Master requirements
BE
PATIENT
AND
HUMBLE
ACCEPT
CHALLENGES
PERSISTENCE AND
DETERMINATION

20. Nokia Technology Institute
GOOD
INFLUENCE
Effective Scrum Master requirements
BE
PATIENT
AND
HUMBLE
ACCEPT
CHALLENGES
PERSISTENCE AND
DETERMINATION

21. Nokia Technology Institute
Retrospective Requirements
Motivation

22. Nokia Technology Institute
Retrospective Requirements
Motivation Satisfaction

23. Nokia Technology Institute
Retrospective Requirements
Motivation Satisfaction Feedback

24. Nokia Technology Institute
Retrospective
First step
• Be receptive;
• Promote a pleasant
environment;
• Do not discuss, just listen!

25. Nokia Technology Institute
Retrospective
Second step
• Learn deal with criticism;
• Identify problems, not who
blame to;
• This meeting is not a venting
session.

26. Nokia Technology Institute
Retrospective
Third step
• Set the stage
• Gather data
• Decide what to do
• Close the retrospective
• Shuffle time

27. Nokia Technology Institute
Dynamics applied
Trust
We proposes an exercises where each person steps in front
of the audience and answers the following threequestions
* How do you judge your fulfillment of commitments to your
team?
* How do you judge your relationships with your teammates?
* How do you judge your learning and growth in this project?

28. Nokia Technology Institute
Dynamics applied
Trust
As soon as the person at the front finishes, only people
belonging to his or her team give feedback publicly, as follows:
* How do you judge his or her relationship with you and with
the rest of the team?
* What do you judge to be his or her greatest virtue?
* What aspects do you judge he or she could improve?

29. Nokia Technology Institute
Dynamic results
Trust
• Junior team and Senior team
• Non trustful environment
• Play safe
• With or without PO in this session?
• Separate session

30. Nokia Technology Institute
Dynamics applied
Satisfaction Histogram
How satisfied are we?
• 5 - Think we are the best team on the planet! We work
great together
• 4 - I’m glad! I’m a part of the team and satisfied with how
our team works together
• 3 - I’m fairly satisfied. We work well together most of the
time
• 2 - I have some moments of satisfaction, but not enough
• 1 - I’m unhappy and dissatisfied with our level of team work

31. Nokia Technology Institute
Dynamic results
Satisfaction Histogram
• Consistent team/project
• First session results not realistic
• This dynamic is perfect to run in
different moments of the project
• Break the wall of resistance

32. Nokia Technology Institute
Dynamics applied
Five Whys
Help identify the root cause of a problem. Describe What and
Why happened!
1 – Review the issues and themes identified by team
2 – Divide the team into pairs or small groups
3 – Start the process asking : Why an event or problem
occurred? In response to the answer, be questioner asks
“Why happened?” Repeat this process 4 or 5 times
4- Monitor timebox and collect data
5 – Decide what to do and assign “owner” .

33. Nokia Technology Institute
Dynamic results
Five Whys
• Why it went well?
• What we did to make it happen?
• How can others repeat this?
• Why it happened?
• What were the reasons for
problems?
• How it could be avoided?

34. Nokia Technology Institute
Dynamics applied
Learning Matrix
• Team members look their perspectives on brainstorm
• Smiley for What did we do well that we want to
continue?
• “Frowny” for What would we like to changes?
• A“light bulb” for What new ideas have come up?
• Bouquet for who do we want appreciate?
After this sessions vote for the items that you believe
have highest priority

35. Nokia Technology Institute
Dynamic results
Learning Matrix
• Keep improvements perspectives
• Speak up about mistakes occurred
• Suggest new challenges and new
ideas
• Praise dedicated people made ​​them
feel important to the project

36. Nokia Technology Institute
Benefits
Mutual
Trust
Engaged
people
Quality
Customer
Satisfaction

37. Nokia Technology Institute
Agile Retrospectives
The Retrospective meeting is a
powerful catalyst for change, major
changes can be achieved
in a single meeting.
If you can implement this concept
incremental improvement, celebrate!
Because you arrived where many
times will never come!
Ester Derby ,
Diana Larsen

38. Nokia Technology Institute
Thanks so
much!
Julia Hipólito
Soraya Ploia