Improving the Customer Experience: on the web, in the library, in the community

•

5 likes•5,546 views

Customer experience is a strange brew of structure, community, and customers. Today’s savvy librarians need to focus on creating digital and physical experiences for customers so that they can quickly find information, make decisions, or participate. Librarians need to create experiences that visitors not only remember, but share with their friends. David Lee King breaks down the customer experience in a way that will help you remain an indispensable focal point of your community. People don’t want just goods or services from a business anymore – they want unique, engaging experiences built around those goods and services. It’s the same for your library. Our patrons are looking for more than a book – they can find that at Walmart and via their favorite mobile device. They want a unique, engaging experience built around “your stuff.”

Technology

Improving
on the web
Customer
Experience
the
in the library
in the community
david lee king 
tscpl.org | davidleeking.com
ﬂickr.com/photos/ellf/5899751204

ﬂickr.com/photos/bestrated1/2621358221/
what has changed?

ﬂickr.com/photos/yourdon/3405811164/
what’s she doing?

ﬂickr.com/photos/mr_t_in_dc/6937521074/
not a good idea…

ﬂickr.com/photos/73295603@N00/7195432918

what do your
mobile users
need?
ﬂickr.com/photos/beavis/2425374221/

What’s this
mean for the
library?
ﬂickr.com/photos/oppl/5867907324/

ﬂickr.com/photos/thebrooklinelibrary/6930433464

ﬂickr.com/photos/madrideducacion-es/6850575857/

ﬂickr.com/photos/niallkennedy/667670285/

What kind of
experience 
are they
having?
you have visitors.
right now.

ﬂickr.com/photos/b-tal/116220689/
Improving
Customer
Experience
the

stop saying no ﬂickr.com/photos/ppix/4991060059

ﬂickr.com/photos/deansfurniture5/2462980045/

ﬂickr.com/photos/beavis/2425374221/
go where people gather

the tech
ﬂickr.com/photos/shoutsfromtheabyss/6199518254

ﬂickr.com/photos/opacity/3531963245/
new types 
of tech!

ﬂickr.com/photos/fayfreelibrary/9711109328/

http://25.media.tumblr.com/tumblr_mbybs0MLqq1rhd130o1_500.jpg

be snoopy
(just a bit)
http://www.ﬂickr.com/photos/librarycommission/5041836636/

ﬂickr.com/photos/ohiouniversitylibraries/3507674990/

we need to 
be social
ﬂickr.com/photos/jasonahowie/8583949219/

ﬂickr.com/photos/b-tal/116220689/
Customer
Experience
?

ﬂickr.com/photos/90585146@N08/8222922317/

Traditionally, when our library customers wanted to make something, we'd send them to the craft section or to the "how to write a poem" section of the library. Today's makers want to make gadgets, 3D-printed prototypes, and a video series. And guess what? They want the library's help! In this presentation, David provides an overview of technology innovations that focus on "making" - including hackerspaces, digital media labs, co-working spaces, and self-publishing tools, and provides ideas on how to incorporate these innovations into your library.

Emerging Trends in Libraries for 2015

David King

Social Media for Customer Connections

David King

Consumer-centric organizations know that social media can be used to engage with customers, leading to increased satisfaction and the acquisition of new customers through the power of viral marketing - yet relatively few firms do it well. David presents a practical guide for any organization that aspires to create direct, deep, rewarding relationships with its patrons and prospects. David demonstrates how a range of Web 2.0 tools and techniques can be used to start and sustain conversations and humanize the organization in the eyes of those it seeks to serve. For more info on this, get David's book, Face2Face: Using Facebook, Twitter, and other social media tools to create great customer connections!

Improving the Customer Experience: on the web, in the library, in the communtiy

David King

Outreach 2.0: the Digital Revolution of Public Relations

David King

Social Media Best Practices, Part 1

David King

Hacking, Making, & Creating - at the library! Technology Innovations & Custom...

David King

Traditionally, when our library customers wanted to make something, we'd send them to the craft section or to the "how to write a poem" section of the library. Today's makers want to make gadgets, 3D-printed prototypes, and a video series. And guess what? They want the library's help! In this webinar, I provide an overview of technology innovations that focus on "making" - including hackerspaces, digital media labs, co-working spaces, and self-publishing tools, and provides ideas on how to incorporate these innovations into your library.

Tweet Like You Mean It! Twitter Strategies For Tweeps

David King

Hacking, Making & Creating - at the library! Technology Innovations & Custome...

David King

Traditionally, when our library customers wanted to make something, we'd send them to the craft section or to the "how to write a poem" section of the library. Today's makers want to make gadgets, 3D-printed prototypes, and a video series. And guess what? They want the library's help! In this presentation, David provides an overview of technology innovations that focus on "making" - including hackerspaces, digital media labs, coworking spaces, and self-publishing tools, and provides ideas on how to incorporate these innovations into your library.

Creating Customer Experience - On the Web, In the Library, In the Community

David King

Websites at the Next Level

David King

Facebook in the LibraryALATechSource

Emerging Technology Trends for 2015

David King

Social Media Best Practices & Experiences

David King

Seriously Social - Leveraging Social Media: Focus on FacebookDavid King

Tech trends for Libraries in 2016

David King

Technology has changed the face of libraries, and is continuing to change how we work and how we deliver services to customers. This workshop introduces emerging technology trends, and how those trends are reshaping library services. Examples are provided of how to incorporate these emerging trends into libraries. Attendees learn what trends to look for, the difference between a technology trend and a fad, and get ideas on how their library can respond to emerging technology.

Creating Customer Experience: On the Web, In the Library, In the Community

David King

Designing The Digital Experience

David King

Seven Essential Elements to an Awesome Library Website

David King

Emerging trends in libraries for 2014

David King

Digital Hangouts: Reaching Outside the Building

David King

You have a website - but that's not really where people gather. Today's digital "gathering places" include popular hangouts like Facebook and Twitter, and libraries need to be there, too. This presentation answers some burning questions about those digital hangouts, including: why use those sites, and which sites are important, how much time should be spent there, and what strategies can be used to turn them from interesting toy to useful tool.

What do we keep and what do we throw away?

Dean Shareski

10 tips to master the "new" Linkedin

Julius Solaris

Freak Out, Geek Out, or Seek Out: Trends, Transformation & Change in Librarie...

David King

Creating Community Experience using mostly free stuff & staffDavid King

If We Could Talk To The Animals

Diane Cordell

BicicletaDiego Antonio

New Technologies: Creating the Ultimate Library Experience

Leah White

Ple Patricia Nora Macip

Patricia Macip

What's hot

Tweet Like You Mean It! Twitter Strategies For Tweeps

David King

Hacking, Making & Creating - at the library! Technology Innovations & Custome...

David King

Traditionally, when our library customers wanted to make something, we'd send them to the craft section or to the "how to write a poem" section of the library. Today's makers want to make gadgets, 3D-printed prototypes, and a video series. And guess what? They want the library's help! In this presentation, David provides an overview of technology innovations that focus on "making" - including hackerspaces, digital media labs, coworking spaces, and self-publishing tools, and provides ideas on how to incorporate these innovations into your library.

Creating Customer Experience - On the Web, In the Library, In the Community

David King

Websites at the Next Level

David King

Facebook in the LibraryALATechSource

Emerging Technology Trends for 2015

David King

Social Media Best Practices & Experiences

David King

Seriously Social - Leveraging Social Media: Focus on FacebookDavid King

Tech trends for Libraries in 2016

David King

Creating Customer Experience: On the Web, In the Library, In the Community

David King

Designing The Digital Experience

David King

Seven Essential Elements to an Awesome Library Website

David King

Emerging trends in libraries for 2014

David King

Digital Hangouts: Reaching Outside the Building

David King

What do we keep and what do we throw away?

Dean Shareski

10 tips to master the "new" Linkedin

Julius Solaris

Freak Out, Geek Out, or Seek Out: Trends, Transformation & Change in Librarie...

David King

Creating Community Experience using mostly free stuff & staffDavid King

If We Could Talk To The Animals

Diane Cordell

BicicletaDiego Antonio

What's hot (20)

Tweet Like You Mean It! Twitter Strategies For Tweeps

Hacking, Making & Creating - at the library! Technology Innovations & Custome...

Creating Customer Experience - On the Web, In the Library, In the Community

Websites at the Next Level

Facebook in the Library

Emerging Technology Trends for 2015

Social Media Best Practices & Experiences

Seriously Social - Leveraging Social Media: Focus on Facebook

Tech trends for Libraries in 2016

Creating Customer Experience: On the Web, In the Library, In the Community

Designing The Digital Experience

Seven Essential Elements to an Awesome Library Website

Emerging trends in libraries for 2014

Digital Hangouts: Reaching Outside the Building

What do we keep and what do we throw away?

10 tips to master the "new" Linkedin

Freak Out, Geek Out, or Seek Out: Trends, Transformation & Change in Librarie...

Creating Community Experience using mostly free stuff & staff

If We Could Talk To The Animals

Bicicleta

Viewers also liked

New Technologies: Creating the Ultimate Library Experience

Leah White

Ple Patricia Nora Macip

Patricia Macip

99 Quotes for the Future of Innovation in 2014 and beyond

Metamorph Business Pty. Ltd

Cómo preparar alumnos para el siglo x xl con pocos recursos @globaledcon 2016...

Fabiana Casella

Shouldshouldnt do phpapp_Andres Quintero

Word of-mouthVera Kovaleva

Community engagement through social networking

Dave Briggs

The Emerging Workforce Data Ecosystem: New Strategies, Partners & Tools Helpi...

Kristin Wolff

¿POR QUÉ TANGO?

Orlando Nieto

6 questions-social-media-strategymarkschaefer-140427123305-phpapp02

Vera Kovaleva

Content Marketing Tips From The Experts

Haiku Deck

Classroommanagementsk122016 160802014038

Agreeneth Leseka

Fiscal Rules and Debt Restructuring: The European Union Experience - Country ...

World Bank Publications

Notions de fond structure de la terre

Mining Matters

Les notions de fond d’Une mine de renseignements sont des activités autonomes, prêtes à l’emploi, qui traduisent diverses notions essentielles en sciences de la Terre. Puisée dans nos archives de ressources pédagogiques adaptées aux programmes d’études, chaque activité évoque une partie intégrante de multiples notions et théories capitales présentées dans les disciplines variées qui composent les géosciences. Ces activités ont été colligées de manière à servir de support aux enseignants, à leur éviter la nécessité de participer à des ateliers de formation préalables, et à les rendre utiles à l’ensemble de nos enseignants partenaires. Les contenus de l’ensemble des ressources inscrites dans les Notions de fond sont à l’appui des pratiques actuelles d’enseignement, lesquelles prévoient la participation active des élèves à leur apprentissage. Vous pouvez obtenir d’Une mine de renseignements les échantillons de roches et de minéraux, ainsi que les ressources documentaires nécessaires à une présentation réussie en salle de classe.

Brandstorm 2014 - Gr8 Uppsala University

Erik Abelsson

Internettrends052913final 130529094939-phpapp02Dariusz Kieda

Realidad Aumentada fotorrealista al alcance de todos

Raúl Reinoso

Pilonidaldisease 141115134308-conversion-gate01

Haliunaa Battulga

Top mobile internet trends feb11Hope Hong

COCPA - The Anticipatory Individual and Organization

Tom Hood, CPA,CITP,CGMA

Recent research from the AICPA says that the business environment for CPAs and their clients will be characterized by “unprecedented, massive and highly accelerated change” through 2025. To thrive in this new age of hyper-change and growing uncertainty, it is now an imperative to learn a new competency–how to accurately anticipate the future. This session will show how to anticipate these trends and move from being a crisis manager to an opportunity manager. At the end of the session participants will set actionable steps to elevate and accelerate their organization’s strategy.

Viewers also liked (20)

New Technologies: Creating the Ultimate Library Experience

Ple Patricia Nora Macip

99 Quotes for the Future of Innovation in 2014 and beyond

Cómo preparar alumnos para el siglo x xl con pocos recursos @globaledcon 2016...

Shouldshouldnt do phpapp_

Word of-mouth

Community engagement through social networking

The Emerging Workforce Data Ecosystem: New Strategies, Partners & Tools Helpi...

¿POR QUÉ TANGO?

6 questions-social-media-strategymarkschaefer-140427123305-phpapp02

Content Marketing Tips From The Experts

Classroommanagementsk122016 160802014038

Fiscal Rules and Debt Restructuring: The European Union Experience - Country ...

Notions de fond structure de la terre

Brandstorm 2014 - Gr8 Uppsala University

Internettrends052913final 130529094939-phpapp02

Realidad Aumentada fotorrealista al alcance de todos

Pilonidaldisease 141115134308-conversion-gate01

Top mobile internet trends feb11

COCPA - The Anticipatory Individual and Organization

Similar to Improving the Customer Experience: on the web, in the library, in the community

Change, Adaptation, and Revolutions in Libraries

David King

Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engag...

David King

Freak Out, Geek Out, or Seek OutDavid King

Face2Face: Using social tools to make Great Customer ConnectionsDavid King

Redesigning Public Services: The 21st Century Library User Experience

David King

People don’t want just goods or services from a business anymore - they want a unique, remarkable experience built around those goods or services. It’s the same for your library. Your patrons are looking for more than a book - they can find that at Walmart, or even in their pocket. They want a unique, useful user experience built around “your stuff.” User experiences are a strange brew of structure, community, and customers. Today’s savvy librarians need to focus on the full digital and physical experiences patrons have when they make a library visit - so they can quickly find information, make decisions, or participate - creating positive experiences that visitors not only remember but want to share with others. David Lee King explains the customer experience design concept, introduces a range of tools and strategies, and shares experience design best practices.

Designing the Digital ExperienceDavid King

Technology Trends for Libraries - 2016

David King

Technology has changed the face of libraries, and is continuing to change how we work and how we deliver services to customers. This workshop introduces emerging technology trends, and how those trends are reshaping library services. Examples are provided of how to incorporate these emerging trends into libraries. Attendees learn what trends to look for, find out the difference between a technology trend and a fad, and get ideas on how their library can respond to emerging technology. This is the 3 hour pre-conference workshop version!

Fishing in the Rivers of Change ... While Wearing Your Hipboots

David King

Change is good, but sometimes it is also hard. Emerging tech trends are also good, but sometimes the change needed to implement those emerging trends feels like scaling a mountain! David discusses the current social networking transformation taking place, how it affects our jobs, and how we can deal with those changes. Then David discuss changes a library needs to make to meet and participate in our new online, participatory world.

The moveable brandDan Weingrod

How the Mobile Web Will Change Communications - IABC Conference 2012

Ed Schipul

Advertising has gone mobile, and these mobile channels are relatively inexpensive and can bring big returns. This presentation reviews the latest online marketing tools that consumers will increasingly access on the go. The session offers insights into the specific marketing applications of Foursquare, Gowalla, Yelp and TripAdvisor. You will learn: • How to effectively target consumers via their mobile phones. • The specific uses of different marketing applications. • How to tie all of your marketing efforts together for greater impact.

Digital IdentityCristina Costa

Effective leadershipPatrick HIggins

Creating Buyer Engagement

SalesChannel International

Tech Trends for 2016

David King

Mobile Learning v3.5

Darren Kuropatwa

Mobile learning v3.5

School District of Mystery Lake

Social Media for Customer Connections

David King

Social media for the pragmatic student

Linda Jacobson

Digital storytellingdeborahjudah

Mobile Learning v3.6

Darren Kuropatwa

Similar to Improving the Customer Experience: on the web, in the library, in the community (20)

Change, Adaptation, and Revolutions in Libraries

Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engag...

Freak Out, Geek Out, or Seek Out

Face2Face: Using social tools to make Great Customer Connections

Redesigning Public Services: The 21st Century Library User Experience

Designing the Digital Experience

Technology Trends for Libraries - 2016

Fishing in the Rivers of Change ... While Wearing Your Hipboots

The moveable brand

How the Mobile Web Will Change Communications - IABC Conference 2012

Digital Identity

Effective leadership

Creating Buyer Engagement

Tech Trends for 2016

Mobile Learning v3.5

Mobile learning v3.5

Social Media for Customer Connections

Social media for the pragmatic student

Digital storytelling

Mobile Learning v3.6

More from David King

Connect with Images

David King

Tech Trends for Libraries in 2019 and Beyond

David King

Technology has changed the face of libraries and is continuing to change how we work and how we deliver services to customers. This workshop introduces emerging technology trends and shows how those trends are reshaping library services. Examples are provided of how to incorporate these evolving trends into libraries. Attendees learn what trends to look for, find out the difference between a technology trend and a fad, and get ideas on how their library can respond to technology as it emerges.

Emerging Technology Trends in Libraries for 2018

David King

Emerging Technology Trends in Libraries for 2018

David King

Connecting Innovatively with your Community

David King

A modern library is all about making and maintaining connections. Connections to library customers, connections to community partners, and even helping some customers connect to the library and the web for the first time. All are important in today’s library. King shares examples of how libraries can use data to better connect with customers, innovative ways to create new community partnerships, and how some libraries and other organizations are using technology tools to help all customers connect to the library and to the world.

Using Video Tools to Connect with your Customers

David King

You have made video and dumped it to YouTube. But have you “gone live”? This presentation explores the emerging and easy-to-use live streaming tools available to today’s librarian. We examine Facebook Live, YouTube Live, live streaming on Instagram, and Periscope, which allows you to go live on Twitter. Introductions to each will be given, and suggestions for use in a library setting will be provided. We might even “go live”!

The C Equation: Content + Connection + Community = Contented Customers

David King

Innovative Ways to Connect with your Community

David King

A modern library is all about making and maintaining connections: connections to library customers, connections to community partners, and even helping some customers connect to the library and the web for the first time. All are important in today’s library. In this presentation, King shares examples of how libraries can use data to better connect with customers; innovative ways to create new community partnerships; and how some libraries and other organizations are using technology tools to help all customers connect to the library and to the world.

Library Death Match - my Apps vs Websites Argument

David King

Social Media & Emerging Trends

David King

Instagram: Effective Use for Libraries

David King

Instagram is a mobile photo-sharing app that allows users to take and share photos and videos with others. It's also a great way to share your library's story with customers, and is a fun visual tool to drive people to the library and its services and programs. In this webinar, attendees will learn what Instagram is, how to best use it to connect with customers, and how to set a strategy for success.

Rocking the Small Screen without Losing your Mind

David King

Rocking the Small Screen: Videos & Libraries

David King

Video on the web is one of today’s hottest social networking trends. But what can online videos do for your library? Why use video on your library’s website and social media channels? King explores the reasons behind making videos to promote your library, to engage with your customers, for outreach and learning through a variety of case studies. Get tips on what types of content works best, and learn what to consider when planning for and implementing a video presence at your library.

Emerging technology trends in libraries for 2017

David King

Customer Experience - On the Web, In the Library, In the Community

David King

Marketing and Promoting the Library Website

David King

Emerging technology trends for libraries for 2017

David King

Technology has changed the face of libraries, and is continuing to change how we work and how we deliver services to customers. This workshop introduces emerging technology trends and shows how those trends are reshaping library services. Examples are provided of how to incorporate these evolving trends into libraries. Attendees learn what trends to look for, find out the difference between a technology trend and a fad, and get ideas on how their library can respond to technology as it emerges.

Shaping an Organization Responsive to Change

David King

UX Best Practices & Strategies

David King

Our panel shares good practices and strategies from small to medium sized public libraries as well as academic libraries. With David Lee King, Digital Services Director, Topeka & Shawnee County Public Library and Publisher, davidleeking.com Jessamyn C West, Librarian & Technologist, Open Library http://librarian.net Dr. Frank Cervone, Director of Information Technology, School of Public Health, University of Illinois at Chicago Lecturer, San Jose State University

Contracts, RFPs, & Working with Suppliers

David King

More from David King (20)

Connect with Images

Tech Trends for Libraries in 2019 and Beyond

Emerging Technology Trends in Libraries for 2018

Connecting Innovatively with your Community

Using Video Tools to Connect with your Customers

The C Equation: Content + Connection + Community = Contented Customers

Innovative Ways to Connect with your Community

Library Death Match - my Apps vs Websites Argument

Social Media & Emerging Trends

Instagram: Effective Use for Libraries

Rocking the Small Screen without Losing your Mind

Rocking the Small Screen: Videos & Libraries

Emerging technology trends in libraries for 2017

Customer Experience - On the Web, In the Library, In the Community

Marketing and Promoting the Library Website

Emerging technology trends for libraries for 2017

Shaping an Organization Responsive to Change

UX Best Practices & Strategies

Contracts, RFPs, & Working with Suppliers

Recently uploaded

How world-class product teams are winning in the AI era by CEO and Founder, P...

Product School

Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered Quality

Inflectra

In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring. Learn about: • The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks. • Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective. • Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification. • Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process. Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.

Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...

Jeffrey Haguewood

Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows. We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases. This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams. Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.

Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024

Tobias Schneck

As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other? Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.

Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf

91mobiles

FIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdf

FIDO Alliance

JMeter webinar - integration with InfluxDB and Grafana

RTTS

Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application. In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics. Length: 30 minutes Session Overview ------------------------------------------- During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana: - What out-of-the-box solutions are available for real-time monitoring JMeter tests? - What are the benefits of integrating InfluxDB and Grafana into the load testing stack? - Which features are provided by Grafana? - Demonstration of InfluxDB and Grafana using a practice web application To view the webinar recording, go to: https://www.rttsweb.com/jmeter-integration-webinar

The Future of Platform Engineering

Jemma Hussein Allen

FIDO Alliance Osaka Seminar: Passkeys at Amazon.pdf

FIDO Alliance

Transcript: Selling digital books in 2024: Insights from industry leaders - T...

BookNet Canada

The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more. Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/ Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.

GraphRAG is All You need? LLM & Knowledge Graph

Guy Korland

Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs. 1. Unifying Large Language Models and Knowledge Graphs: A Roadmap. https://arxiv.org/abs/2306.08302 2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs: https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/

Bits & Pixels using AI for Good.........

Alison B. Lowndes

GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...

James Anderson

Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management. The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM). Speakers: Bob Boule Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle. Gopinath Rebala Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.

UiPath Test Automation using UiPath Test Suite series, part 4

DianaGray10

Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap. The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies. Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques What will you get from this session? 1. Insights into SAP testing best practices 2. Heatmap utilization for testing 3. Optimization of testing processes 4. Demo Topics covered: Execution from the test manager Orchestrator execution result Defect reporting SAP heatmap example with demo Speaker: Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP

From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...

Product School

FIDO Alliance Osaka Seminar: FIDO Security Aspects.pdf

FIDO Alliance

De-mystifying Zero to One: Design Informed Techniques for Greenfield Innovati...

Product School

Leading Change strategies and insights for effective change management pdf 1.pdf

OnBoard

FIDO Alliance Osaka Seminar: The WebAuthn API and Discoverable Credentials.pdf

FIDO Alliance

PHP Frameworks: I want to break free (IPC Berlin 2024)

Ralf Eggert

In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development. This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.

Recently uploaded (20)

How world-class product teams are winning in the AI era by CEO and Founder, P...

Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered Quality

Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...

Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024

Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf

FIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdf

JMeter webinar - integration with InfluxDB and Grafana

The Future of Platform Engineering

FIDO Alliance Osaka Seminar: Passkeys at Amazon.pdf

Transcript: Selling digital books in 2024: Insights from industry leaders - T...

GraphRAG is All You need? LLM & Knowledge Graph

Bits & Pixels using AI for Good.........

GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...

UiPath Test Automation using UiPath Test Suite series, part 4

From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...

FIDO Alliance Osaka Seminar: FIDO Security Aspects.pdf

De-mystifying Zero to One: Design Informed Techniques for Greenfield Innovati...

Leading Change strategies and insights for effective change management pdf 1.pdf

FIDO Alliance Osaka Seminar: The WebAuthn API and Discoverable Credentials.pdf

PHP Frameworks: I want to break free (IPC Berlin 2024)

Improving the Customer Experience: on the web, in the library, in the community

1. Improving on the web Customer Experience the in the library in the community david lee king  tscpl.org | davidleeking.com ﬂickr.com/photos/ellf/5899751204

2. Change is a verb…

3. Change is a verb… bummer!

5. for   Libraries

7. ﬂickr.com/photos/bestrated1/2621358221/ what has changed?

8. ﬂickr.com/photos/luc/2944876508/

9. ﬂickr.com/photos/quinnanya/5802630334

10. Mobile mobile firstonline first

11. ﬂickr.com/photos/yourdon/3405811164/ what’s she doing?

12. this is HUGE

13. also HUGE

14. ﬂickr.com/photos/mr_t_in_dc/6937521074/ not a good idea…

15.