Presentation given at the Chartered Institute of Library and Information Professionals in Scotland (CILIPS) 2011 conference at the Mitchell Library, 7 June.

1. seven habits of highly effective library websites Lesley Thomson

2. Data inputterer at Scottish Office Agriculture and Fisheries Department Various posts in Department for Work and Pensions: front line service, IT support and management, information security, risk management PGDip Information and Library Studies MA(Hons) History and Economic History Various IT qualifications Website manager at UK Trade and Investment Knowledge Management Officer with the Scottish Centre for Regeneration Librarian in the Scottish Government Library Service

5. seven habits of highly effective library websites

6. http://www.pegboard.com.au/PegboardGetit/CreatingAUserExperienceEquationForWebsiteSuccess

7. Success =

8. highly effective websites meet the needs of users in the performance of their tasks

9. Habit 1. highly effective websites... have a purpose

10. http://www.uu.nl/university/Library/EN/Pages/default.aspx

11. http://www.lexpublib.org/

12. http://www.hclib.org/pub/bookspace/

13. http://montgomery.lib.wv.us/

14. Habit 2. highly effective websites... are integrated

16. Habit 3. highly effective websites... are designed for what their users are doing

17. http://blog.thinkingcapstudios.net/2009/07/the-3-components-of-web-design/

18. them’s the rules...

19. "simplicity rules"

20. http://cabell.lib.wv.us/buffalo/

21. http://www.esls.lib.wi.us/cedarburg.html

22. http://www.ocls.lib.fl.us/

23. http://www.library.nd.edu/

24. http://www.library.yale.edu/

25. “ the rule of seven"

26. http://info.lib.uh.edu/

27. “ from your homepage, users should be able to access any content within three clicks”

28. “ stay above the fold”

29. http://www.mylibrary.us/

30. http://www.tscpl.org/

34. http://www.useit.com/alertbox/reading_pattern.html

35. “ a picture paints a thousand words”

36. http://www.bncrm.librari.beniculturali.it /

37. http://www.njstatelib.org/

38. http://www.library.northwestern.edu/

39. http://sheldonwilliamscollegiate.rbe.sk.ca/sheldonlibrary/

40. http://www.ahml.info/

41. http://www.nypl.org/

42. http://kids.nypl.org/

45. the user is not broken Karen G. Schneider http://freerangelibrarian.com

46. the OPAC is not the sun Karen G. Schneider http://freerangelibrarian.com

47. the user is the sun Karen G. Schneider http://freerangelibrarian.com

48. most of your most passionate users will never meet you face to face most of your most alienated users will never meet you face to face Karen G. Schneider http://freerangelibrarian.com

49. you cannot change the user but you can transform the user experience Karen G. Schneider http://freerangelibrarian.com

50. http://semanticstudios.com/publications/semantics/000029.php Peter Morville’s ‘hexagon of user experience ‘

52. 1. what can I do here? 2. what can I do next? 3. why should I care?

54. http://www.freelibrary.org/

55. www.ldlwebservices.co.uk

56. Habit 4. highly effective websites... have great c ontent

57. http://theshoeboxgirl.tumblr.com/post/88471101/02-72

58. http://www.theonion.com/articles/nation-shudders-at-large-block-of-uninterrupted-te,16932/

59. http://www.library.pitt.edu/green/about.html

60. http://www.middletownpubliclibrary.org/Home

61. http://www.meadpubliclibrary.org/

63. http://walkingpaper.org/content_strategy.pdf

64. http://walkingpaper.org/content_strategy.pdf

65. http://walkingpaper.org/content_strategy.pdf

66. Nope Better Better still? Interlibrary loan/Document supply Borrow from other libraries/obtain items we don’t stock Get stuff Online databases Find articles Find stuff Circulation My account Check out Library Catalogue Books and more Find stuff Periodicals Find articles Find stuff

67. http://collingswoodlib.org/

68. Habit 5. highly effective websites... are accessible to all

69. www.w3.org/WAI/

70. http://www.culture.gov.uk/what_we_do/telecommunications_and_online/8161.aspx

71. http://aislclibrary.com/

72. Habit 6. highly effective websites... have ‘findability’

73. http://liverpool.gov.uk/libraries-and-archives/

75. Habit 7. highly effective websites... redesign, redesign, redesign

76. http://web.archive.org/web/20050828154932/http://www.cecil.ebranch.info/

77. http://www.cecil.ebranch.info/

79. Addendum 1: a word about mobile...

82. http://www.lib.ncsu.edu/m

83. http://consortiumlibrary.org/mobile /

84. http://consortiumlibrary.org/

85. http://influx.us/onepager/

86. Addendum 2: users!

88. http://www.cmpl.org/default.asp

89. methods include: 1. contextual enquiry 2. personas 3. guerilla testing 4. protyping 5. A/B testing 6. heat maps/ eye tracking 7. site analytics

90. Lesley’s seven deadly website sins...

91. http://www.hendersoncounty.lib.il.us/library/index.html

92. http://www.carnegielibrary.org/

93. http://www.yclibrary.org/

94. http:// www2.youseemore.com/foxlake/default.asp

95. http://www.whistlerlibrary.ca/

96. http://www.imcpl.org/

97. http://www.webrary.org/mgplhome.html

98. http://cabell.lib.wv.us/

99. resources: www.diigo.com/list/lelil _/ 7-habits-of-highly-effective-library-websites websites: www.diigo.com/list/lelil _/ library-websites talk to me: twitter.com/lelil mea-mea-culpa.blogspot.com/ uk.linkedin.com/in/lesleythomson