This document provides a summary of the professional experience and qualifications of K.S. Jayaprakash. It outlines over 20 years of experience in sales and operations roles in the telecom industry, including most recently as Senior Manager at Aircel Business Solutions leading sales and operations in southern Tamil Nadu. It also lists his educational background of an MBA, MA in Economics, and postgraduate diploma in marketing management.

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K.S. Jayaprakash, M.B.A., M.A., PG.D.M.M, D.E.C.E.,
Mob: + 91 98421 99333 ; E-Mail: jayaprakash7879@gmail.com
Senior Manager – Leading Sales & Operations for Aircel Business Solutions
Rest of TamilNadu
Enthusiastic professional offering over 20 + years of comprehensive experience in Sales & operations in industries like
office automation/Telecom/ISP Industry (Consul, Dishnet DSL, Bharti, Reliance, AIRCEL)
Results oriented an M.A., M.B.A., and PG.Dip. In Marketing Management, Dip. In Electronics & Communications Eng., with
15 + years of telecom experience in the areas of Sales, Operations, in total 20+ years of experience; is an independent,
innovative and enterprising lead; possess excellent communication, interpersonal and people management skills to
positively contribute to organizational growth and success
Objective: Seeking to steer assignments of Sales/ Customer Service operations in leading corporate of hi-tech
environment while integrating Business expertise and leadership skills that drives organizational performance to world-
class levels
PROFILE SNAPSHOT
• I have over 20+ years of professional experience -
15+ years in the Telecom Sector (Sales and Service), 4 years in the Office Automation Sector.
• My key business indicators have been Delivering Revenue & Sales targets, Business Delivery and Customer
Service Excellence.
• I have excelled in Leadership, Team Orientation, and People Management & People Development.
• I have very strong Relationship Management and communication skills.
SKILLS & EXPERTISE
Sales & Operations
• Team Management in Sales and Operations & New projects.
• Enterprise sales and Managing Enterprise channel business
• Branch Operations
Customer Service & Support
• Customer Service & Retention, Service Delivery, and Credit Control &Collections
Handled Products in Telecom
POSTPAID Mobility, Internet Leased Line, MPLS VPN, NPLC, IPLC & iMPLS, Video Conferencing Solutions, MDM, Back up as
a Service, Campus WI-FI, M2M etc.,
PROFESSIONAL EXPERIENCE
AIRCEL Business Solution (Division of Dishnet Wireless Ltd., Group of Maxis Telecom, Malaysia)
Senior Manager – Leading Sales & Operations for SME/Enterprise Business
Company Brief:
Aircel Business Solutions is an Enterprise arm of Aircel Ltd., and is Category-A ISP, Part of Maxis Telecom-Malaysia,
Providing Voice and Data services to its customers located in various cities in India and as well as NLD/ILD Service
Provider. The Last-Mile is roll-out as Wi-Max/Secured Wireless/Fiber/E1/Ethernet/4G LTE
Career Graph:
• Senior Manager – Lead –Sales and Operations (Channel Sales in SME & Direct in Corporate Business and Regional
operations like Customer Service & Retention, Service Delivery, Credit control & Collections) and activities for 4G
LTE Products and launched the products successfully. (Jan 2012 to till date)
• Manager ( Jan 2010 to Dec 2011)
• Deputy Manager, (January 2007 till Dec 2009)
• Assistant Manager, (Feb 2005 to Dec 2006 )
Notable Attainments
• Successfully Planned and implemented DWL Wi-max products and LTE (4G) across Major cities
(Coimbatore,Madurai,Trichy,Salem,Erode,Tuticorin,Tirunelveli,Tanjore,Cudalore,Tirupur)
• Awarded as a Best Employee in the Year 2008,2009,2010

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Job Profile: Senior Manager – Leading Sales & Operations for SME/Enterprise Business
Core Responsibilities& Achievements:
• Continuous accountability for increasing sales in SME’s & corporate business across Rest of Tamilnadu through
Channel partners and Direct Team.
• Have been Delivering Revenue & Sales targets, Business Delivery and Customer Service Excellence.
• Managing direct sales team and channel partners for all ABS Products like Postpaid Mobility, Internet Leased
Line, MPLS VPN, VOIP Products, Server Co locations, NPLC, IPLC, postpaid mobility Video Conferencing Solutions,
MDM, Back up as a Service.
• Managing highly enthusiastic enterprise sales managers and channel managers.
• Have excelled in Leadership, Team Orientation, and People Management & People Development.
• Maintain healthy relationship & adequate rapport with key signatories, key authorities in entry channels of an
organization.
• Analyzing the existing telecom Solutions and proposing new solutions to maximize the share of Business.
• Handled the project & implemented successfully LTE/ Wi-max in Rest of TamilNadu cities.
• Co-ordinate with marketing to ensure up-selling of all new products and value added services.
• Track and keep a check on all competition activities happening in the accounts and ensure penetration in
competitor accounts.
• Managing the business effectively and efficiently during changes in the Industry.
• Initiate, negotiate, close, and manage licensing agreements to build strong business relationships with major
accounts.
Additional Responsibility:
• Effective utilization of team management and resources in all functions like Customer Service & Retention,
Service Delivery, and Credit Control & Collections
Worked as Store Manager in Reliance Web World, Madurai. Tamilnadu
(May 2003 to Feb 2005)
Company Brief:
Reliance World (Formerly Reliance Web stores Ltd., is a part of Reliance communications Ltd., Selling of Reliance
communications product & its services. Provide other services like Business centre, video conferencing to its customers.
Job Profile: Store Manager – Retail Business
Core Responsibility & Achievements:
• Managed operations in Reliance web stores like Mobility Postpaid sales, collections, customer service,etc.,
• Meeting corporate customers and generative revenue thro business centre, video conferencing solutions etc.,
• Launched new web store successfully in the minimum time frame
• Done the Process approach to drive consistent results in business.
• Managed the business successfully by managing four critical resources (Manpower, Merchandise, existing
customer base and the retail environment) to drive top line growth.
• Conducted brain refreshment program and motivating team members consistently
• Conducting performance review for the executives in the Web stores
• Training, Driving, and Motivating the team members of around 25 to get maximum mileage

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Worked as Officer – Technical in Bharti Telenet Limited, (AIRTEL) TN Circle.
(November 2001 to April 2003)
Job Profile: Officer –Technical (Team lead Projects)
Core Responsibility& Achievements:
Handled Initial Phase projects like copper laying, fiber laying, Erection of MDF, Done AT for all SDH Transmission
equipment’s. Coordination with other operators for POI connectivity. Lead the technical team for providing excellent
service within the time frame. Successfully completed the outdoor project like cable laying across the city and created
new BSC locations across Madurai. Provided comprehensive solution to SME and Corporate customers. Analyzing
customer’s feedback and implementing plan of actions according to that. A step-by-step guide to the design,
implementation and analysis of a customer satisfaction measurement program conducted. Awarded as best employee in
the team for the year 2002 by Chief HR.
Worked as Engineer - Technical in Chennai and Coimbatore Branch of Dishnet DSL Limited.
(March 2001 to October 2001)
Job Profile: Engineer - SME and Corporate /Retail Business
Core Responsibility& Achievements:
Made strategy for each and individual customers and given proper solutions to them. Getting additional business and
making more revenue from the customers. Ensures customer’s problems solved by technically as well as commercially.
Focusing on listed corporate customers very closely and solving their problems. Conducted customers meet event often
successfully.
Worked as Territory Sales Manager in CONSUL CONSOLIDATED PVT. LTD,
(June 1996 to Feb 2001)
Job Profile: Territory Manager - Sales
Core Responsibility & Achievements:
Selling Industrial power conditioners like UPS and Industrial Servo Stabilizer & transformers. Managed the business from
the verticals like educational, manufacturing, Textiles, IT. Achieved business target in all quarters. Opened new application
for power conditioners. Taken share of competitors from textile industries in and around down south of Tamil nadu.
Created new channels in small towns and run the business successfully. Provided best customer service after sales. Done
the ISO process successfully for the branch and got the ISO certification
Projects Handled
• Successfully launched Wi-max/4G LTE products in ROTN, ramped up the customer base and revenue to INR
120mn
• Successfully Brought up New Reliance web store at Madurai in a short period.
• Successfully brought up the DSL Products in Coimbatore.
• Successfully brought up the Power conditioners business in south of Tamilnadu through New Channel
appointment and Channel Development.
• Handled ISO Process and Internal Audit to Achieve ISO at CONSUL and AIRCEL

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TRAININGS & PROGRAMME ATTENDED
• Operations Handling by Reliance NIS Sparta.
• The Next Generation Telecom meets 2008 @ Singapore.
Quality Education System by PHILIP GROSBY Associates, Inc. for
1) Managing Quality 2) Identifying Requirements 3) Using Prevention
4) Understanding Zero Defects 5) Calculating the Price of Nonconformance
6) Developing Teamwork 7) Measure to Improve 8) Analyzing Problems
9) Eliminating Problem Causes 10) Improving Supplier/Customer Relationship
PROFESSIONAL & EDUCATIONAL QUALIFICATIONS
• Certified Next Generation Manager By Harvard Business School & Aircel Academy
• M.B.A from Madurai Kamaraj University, Madurai, Tamil Nadu
• M.A (Economics) from Madurai Kamaraj University, Madurai, Tamil Nadu
• PGD. Marketing Management from Madurai Kamaraj University, Madurai, Tamil Nadu
• Diploma (Electronics & Telecommunication) from Department of Technical Education Board, Tamil Nadu
Other Qualification(s) / Certification(s)
• Higher Grade in English & Tamil Typewriting
• Hindi Up To RashtraBasha
PERSONAL PARTICULARS
• Date of Birth: 19
th
May 1978
• Languages Known: English & Tamil, Sourashtra, Hindi ( To an Extent)
• Address of correspondence: New No: 8, Old No: 30/1, South Krishnan Kovil 3
rd
Street, Madurai – 625 001.
• References: Available upon request