This document provides a summary of the professional experience and qualifications of K.S. Jayaprakash. It outlines over 20 years of experience in sales and operations roles in the telecom industry, including most recently as Senior Manager at Aircel Business Solutions leading sales and operations in southern Tamil Nadu. It also lists his educational background of an MBA, MA in Economics, and postgraduate diploma in marketing management.
Aneesh Kumar provides a curriculum vitae summarizing his professional experience and qualifications. He has over 15 years of experience in sales and operations management roles in the extra low voltage and IT systems industry in Dubai. His experience includes managing divisions for companies like Dana Electric Energy and Hallmark Technologies & Systems. He holds an MBA in engineering and technology management and a bachelor's degree in electronics and communication.
George P Koshy is seeking a new role and highlights his 19 years of experience in field operations, customer support, and services sales with major companies like IBM, Hewlett Packard, Nokia, and Compaq. He currently works as a regional services sales manager for IBM in Chennai. He believes his skills can help a growing organization meet its goals.
S. Balachandran Iyer is a business development and sales specialist with over 29 years of experience in IT products and services across various geographies. He has expertise in pre-sales, sales, marketing, consulting, and implementing ERP solutions such as SAP, Oracle, and Baan. Some of his responsibilities have included acquiring new customers, managing bids and proposals, and overseeing full ERP implementations. Currently, he is the founder of Ven-Pro Consultancy Services which provides sales enablement services to technology companies.
Ninan Thomas is seeking a senior service operations manager position. He has over 30 years of experience in service and maintenance management across various industries. He holds a bachelor's degree in electrical engineering and has extensive training in areas like customer service, leadership, and quality management. Thomas has a proven track record of improving customer satisfaction, profitability, and team performance in all of his previous roles.
This document provides a summary of Nandakumar B.E., M.B.A., (CFTe)'s professional experience and qualifications. He has over 23 years of experience managing after sales support operations, reverse logistics, and project management for telecom and IT products. His experience includes managing customer care operations, developing distribution networks, and overseeing logistics and warehouse operations. He holds a Bachelor of Engineering degree and Master of Business Administration degree with a focus on operations management.
Mohammed Ashfaq Ahmed has over 23 years of experience in IT and ICT in the GCC region, Levant region, and Canada. He has held roles such as General Manager, Sales Director, Sales Manager, and Business Development Manager for various companies in Dubai, Canada, and other locations. His experience includes areas like project deployment, product and vendor management, business development, mentoring, training, and technical call center support. He has a BE in Electronics from India and an MBA in Marketing from the UK.
Kaushik Pramanik is a manager with over 15 years of experience in operations, customer service, training, and technical support roles in the telecommunications industry. He has expertise in data products, routing technologies, mobility technologies, and troubleshooting smartphones. Currently he works as the manager of training and customer service at Karbonn Mobiles, where he develops training content, creates standard operating procedures, and reviews the impact of training. Previously he held positions at Centum Learning, Wipro BPO, and Bharti Airtel, where he managed teams, ensured quality standards were met, and resolved customer issues. He has an MBA in operations and a bachelor's degree in computer science.
Aneesh Kumar provides a curriculum vitae summarizing his professional experience and qualifications. He has over 15 years of experience in sales and operations management roles in the extra low voltage and IT systems industry in Dubai. His experience includes managing divisions for companies like Dana Electric Energy and Hallmark Technologies & Systems. He holds an MBA in engineering and technology management and a bachelor's degree in electronics and communication.
George P Koshy is seeking a new role and highlights his 19 years of experience in field operations, customer support, and services sales with major companies like IBM, Hewlett Packard, Nokia, and Compaq. He currently works as a regional services sales manager for IBM in Chennai. He believes his skills can help a growing organization meet its goals.
S. Balachandran Iyer is a business development and sales specialist with over 29 years of experience in IT products and services across various geographies. He has expertise in pre-sales, sales, marketing, consulting, and implementing ERP solutions such as SAP, Oracle, and Baan. Some of his responsibilities have included acquiring new customers, managing bids and proposals, and overseeing full ERP implementations. Currently, he is the founder of Ven-Pro Consultancy Services which provides sales enablement services to technology companies.
Ninan Thomas is seeking a senior service operations manager position. He has over 30 years of experience in service and maintenance management across various industries. He holds a bachelor's degree in electrical engineering and has extensive training in areas like customer service, leadership, and quality management. Thomas has a proven track record of improving customer satisfaction, profitability, and team performance in all of his previous roles.
This document provides a summary of Nandakumar B.E., M.B.A., (CFTe)'s professional experience and qualifications. He has over 23 years of experience managing after sales support operations, reverse logistics, and project management for telecom and IT products. His experience includes managing customer care operations, developing distribution networks, and overseeing logistics and warehouse operations. He holds a Bachelor of Engineering degree and Master of Business Administration degree with a focus on operations management.
Mohammed Ashfaq Ahmed has over 23 years of experience in IT and ICT in the GCC region, Levant region, and Canada. He has held roles such as General Manager, Sales Director, Sales Manager, and Business Development Manager for various companies in Dubai, Canada, and other locations. His experience includes areas like project deployment, product and vendor management, business development, mentoring, training, and technical call center support. He has a BE in Electronics from India and an MBA in Marketing from the UK.
Kaushik Pramanik is a manager with over 15 years of experience in operations, customer service, training, and technical support roles in the telecommunications industry. He has expertise in data products, routing technologies, mobility technologies, and troubleshooting smartphones. Currently he works as the manager of training and customer service at Karbonn Mobiles, where he develops training content, creates standard operating procedures, and reviews the impact of training. Previously he held positions at Centum Learning, Wipro BPO, and Bharti Airtel, where he managed teams, ensured quality standards were met, and resolved customer issues. He has an MBA in operations and a bachelor's degree in computer science.
- Arnab Ganguli is a high performance management executive with over 10 years of experience in business development, operations management, client relationship management, and team management in the telecom sector.
- He has a proven track record of developing and executing business plans, establishing sales strategies, managing business operations, and ensuring profitability through optimal resource utilization.
- His career includes roles managing credit card sales, territory sales, data solution products, customer retention, and customer service, where he consistently delivered revenue growth, base expansion, and productivity improvements.
Abhay Kumar has over 11 years of experience in operations management, client servicing, quality assurance, and team management. He currently works in Convergys as an Employee Engagement administrator where he handles administrative tasks, billing, client and vendor management, employee events, and ensuring compliance through audits. Previously, he worked at HCL Technologies and Wipro BPO in customer support roles. He is proficient in managing teams, customer relationships, and crisis situations.
Nawaal Mohammed is applying for a position and has included her CV for consideration. She has over 10 years of experience in call centers, starting as a sales consultant and progressing to roles like team leader, coach, and trainer. She currently works as a sales team leader, where her responsibilities include meeting targets, coaching employees, and handling disciplinary issues. Her strengths include coaching, communication, and building relationships. She believes her leadership skills make her a strong candidate for the advertised position.
Rohit Sud has over 25 years of experience in operations management, service excellence, training and development. He has worked in senior roles at Etisalat DB, Bharti Airtel and ITC Hotels. Currently, he works as a consultant for the hospitality industry, providing guidance on front office operations, audits and training. He aims to contribute to enhancing customer satisfaction and service delivery through leadership in operations management and process improvement.
Pravin Parath has over 15 years of experience in sales, procurement, and office administration. He currently works as a buyer handling procurement, internal sales, and office support at Electrosonic SA. Pravin has strong communication, analytical, and problem-solving skills. He is self-motivated, hard-working, and able to work individually or as part of a team.
The document provides contact information for Clayton Kilian and details his application for a role as an after sales manager. It includes his address, email, phone number, LinkedIn profile, and Zoom meeting room details. Kilian has over 20 years of experience in after sales management and implementing business strategies to drive growth. He provides examples of leading teams, meeting targets, and ensuring customer satisfaction. Additional documentation supporting his application can be accessed via the provided Dropbox link.
Patrice LaBillois has over 25 years of experience in project management and client relationship management at IBM. He holds a Master's Certificate in Project Management from George Washington University and has managed projects internationally. Currently he is a Project Executive at IBM responsible for over $13 million in annual revenue and key clients such as Michelin, Rio Tinto, and Novartis.
Mahmoud Hamza has over 15 years of experience in customer service, sales, and training roles in the telecommunications industry. He is currently an Associate at Orange Egypt where he leads projects to improve sales processes and systems. Previously he held training and process enhancement roles at Mobinil and LINK dsl. Hamza has a degree in Management Information Systems and is fluent in English and beginner level French.
ICT Service Desk as a Business Partner 2015 - itSMF VPaul Lahey
The document discusses making the ICT Service Desk at Brisbane City Council a visible and reliable business partner. It outlines implementing and embedding improvements by focusing on people, processes, technology, and partnerships. This includes building an improvement culture, reviewing processes, increasing service visibility, and strengthening relationships. The goal is to continuously improve customer experience and deliver more value. Progress so far includes tracking feedback and initiatives through displays and reports. Next steps involve establishing metrics and collaborating further.
Narendra Kumar Thaduri has over 12 years of experience in after sales operations, service marketing, and channel management in the automobile industry in India and Nigeria. He is currently the Regional Service Manager for East, South, and Pan Nigeria at Dubai Auto Gallery LLC, where he manages dealers and oversees service operations. His expertise includes implementing service plans, exploring business opportunities, managing technical support, and ensuring high levels of customer satisfaction.
Pushkaraj Joshi has over 20 years of experience in the consumer electronics, television, and DTH industries. He is currently working as an Assistant Manager at Tata Sky Ltd, where he has held various roles since 2006. His responsibilities have included organizational work, man management, quality improvement initiatives, meeting targets, customer servicing, and distributor/ISP selection and development. Previously, he worked at BBCL (Videocon DTH) as an Area Head and at Onida as a Group Leader and Service Technician. He holds qualifications in radio and television servicing from vocational boards and a BA from Pune University.
The document proposes establishing a call center to consolidate existing customer service arrangements and expand services. It recommends a staffing structure including a Call Center Manager, Team Leaders, Customer/Technical Advisors, and Customer Service Representatives. Staff would be transferred and recruited from existing customer service roles. Extensive training is outlined to prepare staff for call center roles. The proposal aims to improve customer service through the call center expansion.
Telenor Pakistan implements several Total Quality Management practices to continually improve customer satisfaction and operational performance. These include adopting the TL9000 quality management system standard, following processes like Six Sigma and ITIL, conducting training programs, and measuring customer satisfaction through metrics like Net Promoter Score. Telenor also partners with suppliers while maintaining high selection criteria, monitors employee performance annually, and motivates workers by offering facilities, recognition programs, and opportunities for professional growth. The goal is to achieve excellence through continuous improvement across all aspects of the business.
Aninda Mandal has over 10 years of experience in operations management and customer service. He is currently the Senior Customer Support for the east region at Century Ply, where he is responsible for all customer support activities. Prior to this, he held roles in customer service and operations at several companies. He has strong skills in customer relationship management, team leadership, process improvement, and data analysis.
Kartik Infotech is a growing IT firm offering web services and business solutions. It is seeking a Business Development Manager with at least 1 year of experience to generate new leads, present products to clients, negotiate deals, and maintain client relationships. The position is located in Noida and offers a salary up to 1.4 lacs CTC. Interested candidates should submit their CVs to the placement officer by February 1st for an interview on Thursday.
Sougata Mitra has over 15 years of experience in business development, sales management, and customer support roles within the IT industry. He has worked with several large companies providing enterprise applications, geospatial technology, and operations solutions to customers in industries such as energy and utilities, government, manufacturing, and more. Currently, he is seeking a senior role within an organization providing end-to-end IT services, products, and advisory services to large enterprises. His experience spans managing sales teams, developing new business opportunities, supporting customers, and establishing strategic partnerships.
Alexandru Ivan is seeking a new opportunity that values employees and their development. He has over 10 years of experience in marketing, sales, and customer service. His most recent role was as an Area Manager for Transitions Optical, where he established strategies to increase brand awareness and developed relationships with partners.
Golden Gate BPO Solutions is a global outsourced contact center provider that delivers multichannel solutions through certified operating partners like Cipher Alliance, a Miami-based contact center with over 85 workstations and capabilities including technical support, sales, and customer satisfaction. The document outlines Golden Gate and Cipher Alliance's services, capabilities, locations, human resources and operations best practices for recruiting, training, quality assurance, and technology.
This document provides a summary of Rajneesh N. Shetty's professional experience and qualifications. It outlines his work history over 12+ years in IT sales, including roles at Shearwater Solutions, AM Consult, Aichy IT-Design, Direct IT Pty Ltd., IBM Australia Ltd., and INTEC Group Pty Ltd. It also lists his education qualifications from institutions in India and Australia. His skills include business development, marketing, sales, and relationship management in the IT industry with exposure to Australian and Indian markets.
Golden Gate BPO Solutions provides global outsourced contact center solutions through certified operating partners. One such partner, Synergy Solutions, is an outsourced contact center located in Phoenix, Arizona that offers multichannel customer support services. Synergy Solutions utilizes a combination of people, processes, and technology to provide clients with quality customer service while striving for operational excellence.
Piyush Kundaliya is an accomplished sales professional with over 10 years of experience in technology and telecommunications sales. He has held several roles such as Manager, Business Head, and Channel Sales Manager for various companies. Currently, he works as the City Head for You Broadband India, where he is responsible for overall business growth and handling a sales team. He aims to utilize his skills and education to contribute to challenging sales situations.
Piyush Kundaliya is an accomplished sales professional with over 15 years of experience in technology and telecommunications sales. He has held several leadership roles managing sales teams and is currently the City Head and Manager of Business Growth at You Broadband India Private Limited. He has a proven track record of exceeding sales targets and building strong customer relationships.
- Arnab Ganguli is a high performance management executive with over 10 years of experience in business development, operations management, client relationship management, and team management in the telecom sector.
- He has a proven track record of developing and executing business plans, establishing sales strategies, managing business operations, and ensuring profitability through optimal resource utilization.
- His career includes roles managing credit card sales, territory sales, data solution products, customer retention, and customer service, where he consistently delivered revenue growth, base expansion, and productivity improvements.
Abhay Kumar has over 11 years of experience in operations management, client servicing, quality assurance, and team management. He currently works in Convergys as an Employee Engagement administrator where he handles administrative tasks, billing, client and vendor management, employee events, and ensuring compliance through audits. Previously, he worked at HCL Technologies and Wipro BPO in customer support roles. He is proficient in managing teams, customer relationships, and crisis situations.
Nawaal Mohammed is applying for a position and has included her CV for consideration. She has over 10 years of experience in call centers, starting as a sales consultant and progressing to roles like team leader, coach, and trainer. She currently works as a sales team leader, where her responsibilities include meeting targets, coaching employees, and handling disciplinary issues. Her strengths include coaching, communication, and building relationships. She believes her leadership skills make her a strong candidate for the advertised position.
Rohit Sud has over 25 years of experience in operations management, service excellence, training and development. He has worked in senior roles at Etisalat DB, Bharti Airtel and ITC Hotels. Currently, he works as a consultant for the hospitality industry, providing guidance on front office operations, audits and training. He aims to contribute to enhancing customer satisfaction and service delivery through leadership in operations management and process improvement.
Pravin Parath has over 15 years of experience in sales, procurement, and office administration. He currently works as a buyer handling procurement, internal sales, and office support at Electrosonic SA. Pravin has strong communication, analytical, and problem-solving skills. He is self-motivated, hard-working, and able to work individually or as part of a team.
The document provides contact information for Clayton Kilian and details his application for a role as an after sales manager. It includes his address, email, phone number, LinkedIn profile, and Zoom meeting room details. Kilian has over 20 years of experience in after sales management and implementing business strategies to drive growth. He provides examples of leading teams, meeting targets, and ensuring customer satisfaction. Additional documentation supporting his application can be accessed via the provided Dropbox link.
Patrice LaBillois has over 25 years of experience in project management and client relationship management at IBM. He holds a Master's Certificate in Project Management from George Washington University and has managed projects internationally. Currently he is a Project Executive at IBM responsible for over $13 million in annual revenue and key clients such as Michelin, Rio Tinto, and Novartis.
Mahmoud Hamza has over 15 years of experience in customer service, sales, and training roles in the telecommunications industry. He is currently an Associate at Orange Egypt where he leads projects to improve sales processes and systems. Previously he held training and process enhancement roles at Mobinil and LINK dsl. Hamza has a degree in Management Information Systems and is fluent in English and beginner level French.
ICT Service Desk as a Business Partner 2015 - itSMF VPaul Lahey
The document discusses making the ICT Service Desk at Brisbane City Council a visible and reliable business partner. It outlines implementing and embedding improvements by focusing on people, processes, technology, and partnerships. This includes building an improvement culture, reviewing processes, increasing service visibility, and strengthening relationships. The goal is to continuously improve customer experience and deliver more value. Progress so far includes tracking feedback and initiatives through displays and reports. Next steps involve establishing metrics and collaborating further.
Narendra Kumar Thaduri has over 12 years of experience in after sales operations, service marketing, and channel management in the automobile industry in India and Nigeria. He is currently the Regional Service Manager for East, South, and Pan Nigeria at Dubai Auto Gallery LLC, where he manages dealers and oversees service operations. His expertise includes implementing service plans, exploring business opportunities, managing technical support, and ensuring high levels of customer satisfaction.
Pushkaraj Joshi has over 20 years of experience in the consumer electronics, television, and DTH industries. He is currently working as an Assistant Manager at Tata Sky Ltd, where he has held various roles since 2006. His responsibilities have included organizational work, man management, quality improvement initiatives, meeting targets, customer servicing, and distributor/ISP selection and development. Previously, he worked at BBCL (Videocon DTH) as an Area Head and at Onida as a Group Leader and Service Technician. He holds qualifications in radio and television servicing from vocational boards and a BA from Pune University.
The document proposes establishing a call center to consolidate existing customer service arrangements and expand services. It recommends a staffing structure including a Call Center Manager, Team Leaders, Customer/Technical Advisors, and Customer Service Representatives. Staff would be transferred and recruited from existing customer service roles. Extensive training is outlined to prepare staff for call center roles. The proposal aims to improve customer service through the call center expansion.
Telenor Pakistan implements several Total Quality Management practices to continually improve customer satisfaction and operational performance. These include adopting the TL9000 quality management system standard, following processes like Six Sigma and ITIL, conducting training programs, and measuring customer satisfaction through metrics like Net Promoter Score. Telenor also partners with suppliers while maintaining high selection criteria, monitors employee performance annually, and motivates workers by offering facilities, recognition programs, and opportunities for professional growth. The goal is to achieve excellence through continuous improvement across all aspects of the business.
Aninda Mandal has over 10 years of experience in operations management and customer service. He is currently the Senior Customer Support for the east region at Century Ply, where he is responsible for all customer support activities. Prior to this, he held roles in customer service and operations at several companies. He has strong skills in customer relationship management, team leadership, process improvement, and data analysis.
Kartik Infotech is a growing IT firm offering web services and business solutions. It is seeking a Business Development Manager with at least 1 year of experience to generate new leads, present products to clients, negotiate deals, and maintain client relationships. The position is located in Noida and offers a salary up to 1.4 lacs CTC. Interested candidates should submit their CVs to the placement officer by February 1st for an interview on Thursday.
Sougata Mitra has over 15 years of experience in business development, sales management, and customer support roles within the IT industry. He has worked with several large companies providing enterprise applications, geospatial technology, and operations solutions to customers in industries such as energy and utilities, government, manufacturing, and more. Currently, he is seeking a senior role within an organization providing end-to-end IT services, products, and advisory services to large enterprises. His experience spans managing sales teams, developing new business opportunities, supporting customers, and establishing strategic partnerships.
Alexandru Ivan is seeking a new opportunity that values employees and their development. He has over 10 years of experience in marketing, sales, and customer service. His most recent role was as an Area Manager for Transitions Optical, where he established strategies to increase brand awareness and developed relationships with partners.
Golden Gate BPO Solutions is a global outsourced contact center provider that delivers multichannel solutions through certified operating partners like Cipher Alliance, a Miami-based contact center with over 85 workstations and capabilities including technical support, sales, and customer satisfaction. The document outlines Golden Gate and Cipher Alliance's services, capabilities, locations, human resources and operations best practices for recruiting, training, quality assurance, and technology.
This document provides a summary of Rajneesh N. Shetty's professional experience and qualifications. It outlines his work history over 12+ years in IT sales, including roles at Shearwater Solutions, AM Consult, Aichy IT-Design, Direct IT Pty Ltd., IBM Australia Ltd., and INTEC Group Pty Ltd. It also lists his education qualifications from institutions in India and Australia. His skills include business development, marketing, sales, and relationship management in the IT industry with exposure to Australian and Indian markets.
Golden Gate BPO Solutions provides global outsourced contact center solutions through certified operating partners. One such partner, Synergy Solutions, is an outsourced contact center located in Phoenix, Arizona that offers multichannel customer support services. Synergy Solutions utilizes a combination of people, processes, and technology to provide clients with quality customer service while striving for operational excellence.
Piyush Kundaliya is an accomplished sales professional with over 10 years of experience in technology and telecommunications sales. He has held several roles such as Manager, Business Head, and Channel Sales Manager for various companies. Currently, he works as the City Head for You Broadband India, where he is responsible for overall business growth and handling a sales team. He aims to utilize his skills and education to contribute to challenging sales situations.
Piyush Kundaliya is an accomplished sales professional with over 15 years of experience in technology and telecommunications sales. He has held several leadership roles managing sales teams and is currently the City Head and Manager of Business Growth at You Broadband India Private Limited. He has a proven track record of exceeding sales targets and building strong customer relationships.
Jacob Poovamvettom is a seasoned professional with 10 years of experience in the telecom industry seeking a managerial role in sales, marketing, or client relationship management. He has a proven track record of increasing revenues, streamlining workflows, and creating a team environment to improve productivity. His core competencies include conducting market analysis, driving new business, achieving sales targets, developing distribution networks, and ensuring customer satisfaction. His previous roles include positions at As Invent Doha Qatar, Reliance Communication, and Dish Net Wireless where he consistently exceeded sales goals and received numerous awards for his performance.
Nitesh Kumar has over 9 years of experience in telecom sales, business development, channel management, and key account management. He has expertise in solutions selling, customer relationship management, and revenue generation. Currently he works as a Key Account Manager at Idea Cellular where he handles a team of 50 members and major accounts like India Bulls and JSW Steel. Previously he held channel sales roles at Tata Communications and Net4 India, and began his career as a business development executive. He has a MBA in marketing and international business management.
The document discusses getting organizations back to having a "thinking workforce" and introduces Jeevan Toprani as someone looking for a new management leadership position. It summarizes Jeevan's experience leading complex change initiatives for Fortune 500 companies across industries and geographies. His background includes strategic management, project management, and enabling analytics and CRM activities for telco, financial services and utility clients.
Ashish Dushyant Kumar Shah is seeking a position in program/project management, business development, or operations management. He has over 16 years of experience in these areas within industries such as telecom, BPO, and office automation. His experience includes managing large projects, business processes, operations, and teams. He is proficient in technologies such as MPLS, Nortel, and Avaya systems.
The document is a resume for Sanjoya Kumar Das that summarizes his experience and qualifications. It outlines his 20 years of experience in project management, delivery operations, and sales enablement programs. It also lists his roles at various companies such as IBM, Hewlett-Packard, Nokia Siemens Networks, and Avaya, where he led teams, managed client relationships, and delivered projects on time and on budget. The resume highlights his achievements, including awards for sales programs, cost savings initiatives, and project execution.
Purushotham Chatlapalli is seeking a role that utilizes his 9 years of experience in strategic planning, retail operations, business development, channel management, and customer relationship management. He has a background in sales, marketing, and operations for telecommunications companies. His experience includes roles at Vodafone, Tata Teleservices, and Idea Cellular where he consistently met sales targets and received awards for performance. He has an MBA in marketing and technical skills in Microsoft Office, databases, and programming languages.
Abdulhameed Hatim is a senior management professional with over 15 years of experience in telecom operations and quality assurance. He has expertise in areas like strategic planning, marketing, project management, and team leadership. Currently he is the Head of Operations Activation at Ooredoo in Oman, where he has worked since 2004 managing sales activations, quality assurance, and back office technical support. He has a proven track record of enhancing operational efficiency and revenue.
P. Kumar is a senior management professional with 19 years of experience in managing IT services and products businesses. He is currently seeking top managerial roles involving business development, strategic planning, service delivery management, client servicing and team leadership. His most recent role was as General Manager of Sales and Regional Business Head at HCL Services, where he managed an IT infrastructure business worth 0.4 billion rupees.
Veerachai Kiatsupapong has over 18 years of experience in IT sales roles. He has a Master's degree in Business Administration and has held several sales management positions at companies including Schneider Electric, CA Solutions, Hitachi Data Systems, and Sun Microsystems. He has a proven track record of exceeding sales targets and growing business. Currently he is a Key Account Manager focused on the banking, financial services, and insurance sector at Schneider Electric.
This document contains a summary of Satyam Srivastava's professional experience and qualifications. He has over 11 years of experience in operations management, project management, general management and client relationship management in the telecom, networking, ITES and insurance industries. Currently he is a Senior Engineer at Sify Technologies managing projects and service assurance. Previously he held roles such as Deputy Manager, Assistant Manager and Team Manager at various companies where he led teams and was responsible for meeting service level agreements and business targets. He has an MBA, MCA and other technical qualifications.
Neeraj Vaddadi has over 20 years of experience in IT leadership roles, with expertise in service delivery and transitions management, IT service management, program and project management, and operations management. He has successfully delivered numerous projects and initiatives for banks and financial institutions in India. Some of his key achievements include operationalizing the entire service delivery and contact center for Bandhan Bank, implementing ITIL processes, and establishing governance frameworks and metrics to improve IT credibility and customer satisfaction.
Paul Mayne is a transformative business executive and technology leader with over 30 years of experience leading teams across multiple industries and regions. He has a strong track record of using technology to improve corporate performance and has held leadership roles supporting business development, operations, and technology optimization. Some of his accomplishments include dramatic growth for startups, transformation strategies that reduced costs, and supporting mergers and acquisitions. He has expertise in areas such as business development, cloud services, IT strategy, and change management.
This document provides contact and background information for Mohammad Nowshad Sikder. It includes his address, contact details, career objective, employment history, areas of expertise, education history and training history. The employment history lists roles he has held at various companies in Bangladesh and India from 2003 to 2014, including roles in network administration, training, business development and as a network rollout engineer. It provides details on his responsibilities and achievements in these roles.
Johnson Peters is a senior operations consultant based in Malaysia with over 25 years of experience in network operations, service delivery, and managed services. He specializes in operational excellence, business continuity management, customer experience management, and delivery services. Peters has held consulting roles with Telkomsel in Indonesia, Ericsson in Malaysia, and Huawei globally. He aims to improve margins through transformation, innovation, and efficient delivery. Peters holds a Bachelor's degree in Physics and Electronics from Brighton University.
This document contains a resume for Varadaraja S seeking a position in sales and marketing. It summarizes his 13 years of experience in sales and marketing for companies in FMCG, IT software, telecom and other industries. It outlines his educational qualifications including an MBA and provides details of his past roles and responsibilities, achievements, skills and contact information.
This document contains the resume of Manas Bhattacharya. It summarizes his 17+ years of experience in operations management, P&L management, project management, sales, business development, and marketing for companies in various industries. It highlights his expertise in strategic planning, business development, marketing, operations management, and team leadership.
Michael Fang is a senior business consultant with over 14 years of experience in project management, business consulting, and supply chain management. He has worked for several large multinational companies, managing projects and teams. He has a master's degree in business administration and certifications in project management and supply chain management.
D. Jayavel has over 20 years of experience in business development and sales roles. He is currently the Vice President of Business Acquisitions at Beyond Boundaries Entertainment, where he is responsible for acquiring franchise investors for XD Cinema theaters across India. Previously, he held roles in sales and business development at companies like Tikona Infinet, Reliance Communications, and Bharti Airtel, where he exceeded sales targets by developing new accounts and cross-selling additional products. He began his career in business development at IT Nation India, where he was twice awarded as one of the top sales performers in the country.
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K.S. Jayaprakash, M.B.A., M.A., PG.D.M.M, D.E.C.E.,
Mob: + 91 98421 99333 ; E-Mail: jayaprakash7879@gmail.com
Senior Manager – Leading Sales & Operations for Aircel Business Solutions
Rest of TamilNadu
Enthusiastic professional offering over 20 + years of comprehensive experience in Sales & operations in industries like
office automation/Telecom/ISP Industry (Consul, Dishnet DSL, Bharti, Reliance, AIRCEL)
Results oriented an M.A., M.B.A., and PG.Dip. In Marketing Management, Dip. In Electronics & Communications Eng., with
15 + years of telecom experience in the areas of Sales, Operations, in total 20+ years of experience; is an independent,
innovative and enterprising lead; possess excellent communication, interpersonal and people management skills to
positively contribute to organizational growth and success
Objective: Seeking to steer assignments of Sales/ Customer Service operations in leading corporate of hi-tech
environment while integrating Business expertise and leadership skills that drives organizational performance to world-
class levels
PROFILE SNAPSHOT
• I have over 20+ years of professional experience -
15+ years in the Telecom Sector (Sales and Service), 4 years in the Office Automation Sector.
• My key business indicators have been Delivering Revenue & Sales targets, Business Delivery and Customer
Service Excellence.
• I have excelled in Leadership, Team Orientation, and People Management & People Development.
• I have very strong Relationship Management and communication skills.
SKILLS & EXPERTISE
Sales & Operations
• Team Management in Sales and Operations & New projects.
• Enterprise sales and Managing Enterprise channel business
• Branch Operations
Customer Service & Support
• Customer Service & Retention, Service Delivery, and Credit Control &Collections
Handled Products in Telecom
POSTPAID Mobility, Internet Leased Line, MPLS VPN, NPLC, IPLC & iMPLS, Video Conferencing Solutions, MDM, Back up as
a Service, Campus WI-FI, M2M etc.,
PROFESSIONAL EXPERIENCE
AIRCEL Business Solution (Division of Dishnet Wireless Ltd., Group of Maxis Telecom, Malaysia)
Senior Manager – Leading Sales & Operations for SME/Enterprise Business
Company Brief:
Aircel Business Solutions is an Enterprise arm of Aircel Ltd., and is Category-A ISP, Part of Maxis Telecom-Malaysia,
Providing Voice and Data services to its customers located in various cities in India and as well as NLD/ILD Service
Provider. The Last-Mile is roll-out as Wi-Max/Secured Wireless/Fiber/E1/Ethernet/4G LTE
Career Graph:
• Senior Manager – Lead –Sales and Operations (Channel Sales in SME & Direct in Corporate Business and Regional
operations like Customer Service & Retention, Service Delivery, Credit control & Collections) and activities for 4G
LTE Products and launched the products successfully. (Jan 2012 to till date)
• Manager ( Jan 2010 to Dec 2011)
• Deputy Manager, (January 2007 till Dec 2009)
• Assistant Manager, (Feb 2005 to Dec 2006 )
Notable Attainments
• Successfully Planned and implemented DWL Wi-max products and LTE (4G) across Major cities
(Coimbatore,Madurai,Trichy,Salem,Erode,Tuticorin,Tirunelveli,Tanjore,Cudalore,Tirupur)
• Awarded as a Best Employee in the Year 2008,2009,2010
2. Page 2 of 4
Job Profile: Senior Manager – Leading Sales & Operations for SME/Enterprise Business
Core Responsibilities& Achievements:
• Continuous accountability for increasing sales in SME’s & corporate business across Rest of Tamilnadu through
Channel partners and Direct Team.
• Have been Delivering Revenue & Sales targets, Business Delivery and Customer Service Excellence.
• Managing direct sales team and channel partners for all ABS Products like Postpaid Mobility, Internet Leased
Line, MPLS VPN, VOIP Products, Server Co locations, NPLC, IPLC, postpaid mobility Video Conferencing Solutions,
MDM, Back up as a Service.
• Managing highly enthusiastic enterprise sales managers and channel managers.
• Have excelled in Leadership, Team Orientation, and People Management & People Development.
• Maintain healthy relationship & adequate rapport with key signatories, key authorities in entry channels of an
organization.
• Analyzing the existing telecom Solutions and proposing new solutions to maximize the share of Business.
• Handled the project & implemented successfully LTE/ Wi-max in Rest of TamilNadu cities.
• Co-ordinate with marketing to ensure up-selling of all new products and value added services.
• Track and keep a check on all competition activities happening in the accounts and ensure penetration in
competitor accounts.
• Managing the business effectively and efficiently during changes in the Industry.
• Initiate, negotiate, close, and manage licensing agreements to build strong business relationships with major
accounts.
Additional Responsibility:
• Effective utilization of team management and resources in all functions like Customer Service & Retention,
Service Delivery, and Credit Control & Collections
Worked as Store Manager in Reliance Web World, Madurai. Tamilnadu
(May 2003 to Feb 2005)
Company Brief:
Reliance World (Formerly Reliance Web stores Ltd., is a part of Reliance communications Ltd., Selling of Reliance
communications product & its services. Provide other services like Business centre, video conferencing to its customers.
Job Profile: Store Manager – Retail Business
Core Responsibility & Achievements:
• Managed operations in Reliance web stores like Mobility Postpaid sales, collections, customer service,etc.,
• Meeting corporate customers and generative revenue thro business centre, video conferencing solutions etc.,
• Launched new web store successfully in the minimum time frame
• Done the Process approach to drive consistent results in business.
• Managed the business successfully by managing four critical resources (Manpower, Merchandise, existing
customer base and the retail environment) to drive top line growth.
• Conducted brain refreshment program and motivating team members consistently
• Conducting performance review for the executives in the Web stores
• Training, Driving, and Motivating the team members of around 25 to get maximum mileage
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Worked as Officer – Technical in Bharti Telenet Limited, (AIRTEL) TN Circle.
(November 2001 to April 2003)
Job Profile: Officer –Technical (Team lead Projects)
Core Responsibility& Achievements:
Handled Initial Phase projects like copper laying, fiber laying, Erection of MDF, Done AT for all SDH Transmission
equipment’s. Coordination with other operators for POI connectivity. Lead the technical team for providing excellent
service within the time frame. Successfully completed the outdoor project like cable laying across the city and created
new BSC locations across Madurai. Provided comprehensive solution to SME and Corporate customers. Analyzing
customer’s feedback and implementing plan of actions according to that. A step-by-step guide to the design,
implementation and analysis of a customer satisfaction measurement program conducted. Awarded as best employee in
the team for the year 2002 by Chief HR.
Worked as Engineer - Technical in Chennai and Coimbatore Branch of Dishnet DSL Limited.
(March 2001 to October 2001)
Job Profile: Engineer - SME and Corporate /Retail Business
Core Responsibility& Achievements:
Made strategy for each and individual customers and given proper solutions to them. Getting additional business and
making more revenue from the customers. Ensures customer’s problems solved by technically as well as commercially.
Focusing on listed corporate customers very closely and solving their problems. Conducted customers meet event often
successfully.
Worked as Territory Sales Manager in CONSUL CONSOLIDATED PVT. LTD,
(June 1996 to Feb 2001)
Job Profile: Territory Manager - Sales
Core Responsibility & Achievements:
Selling Industrial power conditioners like UPS and Industrial Servo Stabilizer & transformers. Managed the business from
the verticals like educational, manufacturing, Textiles, IT. Achieved business target in all quarters. Opened new application
for power conditioners. Taken share of competitors from textile industries in and around down south of Tamil nadu.
Created new channels in small towns and run the business successfully. Provided best customer service after sales. Done
the ISO process successfully for the branch and got the ISO certification
Projects Handled
• Successfully launched Wi-max/4G LTE products in ROTN, ramped up the customer base and revenue to INR
120mn
• Successfully Brought up New Reliance web store at Madurai in a short period.
• Successfully brought up the DSL Products in Coimbatore.
• Successfully brought up the Power conditioners business in south of Tamilnadu through New Channel
appointment and Channel Development.
• Handled ISO Process and Internal Audit to Achieve ISO at CONSUL and AIRCEL
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TRAININGS & PROGRAMME ATTENDED
• Operations Handling by Reliance NIS Sparta.
• The Next Generation Telecom meets 2008 @ Singapore.
Quality Education System by PHILIP GROSBY Associates, Inc. for
1) Managing Quality 2) Identifying Requirements 3) Using Prevention
4) Understanding Zero Defects 5) Calculating the Price of Nonconformance
6) Developing Teamwork 7) Measure to Improve 8) Analyzing Problems
9) Eliminating Problem Causes 10) Improving Supplier/Customer Relationship
PROFESSIONAL & EDUCATIONAL QUALIFICATIONS
• Certified Next Generation Manager By Harvard Business School & Aircel Academy
• M.B.A from Madurai Kamaraj University, Madurai, Tamil Nadu
• M.A (Economics) from Madurai Kamaraj University, Madurai, Tamil Nadu
• PGD. Marketing Management from Madurai Kamaraj University, Madurai, Tamil Nadu
• Diploma (Electronics & Telecommunication) from Department of Technical Education Board, Tamil Nadu
Other Qualification(s) / Certification(s)
• Higher Grade in English & Tamil Typewriting
• Hindi Up To RashtraBasha
PERSONAL PARTICULARS
• Date of Birth: 19
th
May 1978
• Languages Known: English & Tamil, Sourashtra, Hindi ( To an Extent)
• Address of correspondence: New No: 8, Old No: 30/1, South Krishnan Kovil 3
rd
Street, Madurai – 625 001.
• References: Available upon request