Amit Kumar has over 10 years of experience in sales, retention, and operations for the telecom sector. He has a proven track record of achieving sales targets, improving customer retention, and reducing customer churn. Some of his key accomplishments include receiving awards for improving documentation compliance and reducing feasibility timelines. He is skilled in channel management, solution selling, and team leadership. Currently, he works as a Senior Executive Sales for Bharti Airtel with prior experience in management roles at Tata Communications, Tata Teleservices, and Call 2 Connect.

1. AMIT KUMAR
amitkumar2584@gmail.com, Mobile: 9871039357 Location Delhi/NCR
Profile summary:
 A professional with more than 10 years of experience in Sales, Retention and Operations in
telecom sector with a glare of handling Go to Market Channel Marketing ,Product marketing,
U&R activities , Revenue enhancement, Customer Service , complaint handling & Resolution
,Frontend supervision, Order Fulfillment, Retail Operations Management, Sales order login,
Pre sales Feasibility, Collections, Account Management, Channel Management, Product
Management, Solution Selling , Teambuilding training and Team Management
 Efficient organizer, motivator, team player with the ability to motivate team to excel and win
Achievements:
 Awarded with Prestigious Silver Award for exceptional support to make 100% documents
compliance in airtel.
 Special achievement in increasing percentage of qualified feasibility of copper, fiber and RF
in airtel
 Exceptional Support in reducing feasibility timeline through project symphony in airtel
 Awarded Best Relation Ship executive for achieving 70% retention of postpaid customer in
Tata Tele Services.
Work Experience
Growth Path: Bharti Airtel Ltd
Since Jun’16 Sr. Executive Sales
Jun’14-May’16 Executive (sales)
Feb’12-May’14 Sr. Lead (sales)
Dec’10-Jan’12 Lead (sales)
Since Dec’10
 Penetrate FL sales through the sales team and the channel partners. Find out all inactive
accounts to be active and handled Usage & Revenue for Delhi NCR.
 Implement and execute plans to target prospect customers and competition accounts
through direct sales, Road shows and Service Camps at Corporate premises and residential
colonies
 Execute marketing schemes or bill plans to increase customer base
 Enable and facilitate the sales team and channel and help them to achieve targets.
 Developing Business and dealing effectively with customer, attending complaints and
queries and their quick rectification and implementation with coordination of customer and
service department.
 Liaison, Public relation and business meeting/ Interactions with the clients and channel
 Responsible for audit of PO, CAF and other documentations.
 Planning & forecasting for customer acquisition/activation operations at the PAN India Level.
Sep’09-Nov’10 Tata Communications Ltd (Payroll Mafoi Consultant Ltd)
Acquisition Experience Executive
 According to company's Policies, to execute sales order processes accurately and timely,
including validation of a sales order, terms and conditions control.
 Responsible for Pre installation refund of the cheques/DD of the customers and preparing
their records on daily basis.
 Maintaining the overall record of all the applications sent by sales executive to order
management executives and coordinating with the network team for the installation of the
Broadband Connection.
 Maintaining MIS for order management and Audit of banking data of agency.
 Developed & maintenance of effective daily OM report of broadband. Preparing month end
analysis report for the same.

2.  Creates and maintains collection files to insure complete records of collection details,
documentation, correspondence, receiving reports, etc.
Jun’08-July’09 Tata Teleservices Ltd (Pay Roll Kouchan Convergence Ltd)
Front End Co-coordinator (Customer Relationship Executive)
 Handling Churn of Postpaid connections of Tata Teleservices at Retail outlets.
 Handling Front-end Operations of all products of Tata Teleservices
 Improve Customer Service standards while developing, implementing, monitoring and
reporting on internal and customer-facing metrics, initiatives and programs.
 Effectively coordinate and escalate the unresolved issues to the respective
departments/Process Owners.
 Initiatives to develop and improve the productivity and quality of the process.
 Exploring various options of Health check of Service Delivery.
 Interdepartmental coordination to run workflow and tracking and maintaining SLA with other
departments in order to maximize customer Satisfaction.
 Responsible for Prepaid to Postpaid conversion of all Retail Outlets (Delhi and NCR)
 Field visits to all the stores on regular basis. Field visit feedback to be shared on weekly
basis.
 Floor Management/Manpower Planning: Responsible for delivering service levels through
effective floor management and manpower planning.
Since June –2006 to May -08 (Call 2 Connect Ltd)
Team Leader
 Handled end to end operations for voluntary churn for Delhi & NCR
 Handled Top Corporate Customer and 3rd Level Escalations.
 Formulation of retention schemes and win back activity to reduce churn
 Special Retention activities for High Value Customers
 Keeping a track of Performer and Non-performer on the basis of performance reports and
action plans on the same.
 To Prioritize the Complaints/Requests of customer by sorting them according to their
severity and nature, and resolving them with in SLA (Service Level Agreement)
 Keeping the track of Complain on churn cases and Customer Call back new cases.
 Handled a team of 25 Tele calling and 30 field executive.
ACADEMIC QUALIFICATION
 MBA from Symbiosis University(PGDBA) 2013
 Graduate from Delhi University 2008
PERSONAL INFORMATION
Date of. Birth : 07-Dec-1985
Marital Status : Married