Service Systems Design - Approaches for Human-Centric Systems Development
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This document discusses approaches to service systems design. It first provides theoretical background on related fields like service science, enterprise architecture, and service design. It then discusses Richard Buchanan's four orders of design. The document introduces the concepts of service systems and service ecosystems. It presents methods and models used in service systems design research. Finally, it discusses three research questions around facilitating MyData-based service systems, digital legal design for data sharing, and developing a customer-centric approach to enterprise architecture and ArchiMate modeling.
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International Journal on Web Service Computing (IJWSC)
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Web Service Computing is a recent evolution in Distributed Computing series and it is an emerging and fast growing paradigm in the present scenario. Web Service Computing is a diversified discipline suite that related to the technologies of Business Process Integration and Management, Grid / Utility / Cloud Computing paradigms, autonomic computing, as well as the business and scientific applications. It applies the theories of Science and Technology for bridging the gap between Business Services and IT Services. Service oriented computing addresses how to enable the technology to help people to perform business processes more efficiently and effectively, ultimately resulting in creating WIN-WIN strategy between the business organizations and end users. The greatest significance of the web services is their interoperability, which allows businesses to dynamically publish, discover, and aggregate a range of Web services through the Internet to more easily create innovative products, business processes and value chains both from organization and end user points of views. Due to these, this cross discipline attracts the variety of researchers from various disciplines to conduct the versatile research and experiments in this area
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From these perspectives, this International Journal on Web Service Computing (IJWSC) is a quarterly open access peer-reviewed journal aims to act as a research platform to share and explore the main issues in Web Service Computing by publishing the current trends & technologies and research methods in the associated fields and thereby to promote the related research community.
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International Journal on Web Service Computing (IJWSC)
Web Service Computing is a recent evolution in Distributed Computing series and it is an emerging and fast growing paradigm in the present scenario. Web Service Computing is a diversified discipline suite that related to the technologies of Business Process Integration and Management, Grid / Utility / Cloud Computing paradigms, autonomic computing, as well as the business and scientific applications. It applies the theories of Science and Technology for bridging the gap between Business Services and IT Services. Service oriented computing addresses how to enable the technology to help people to perform business processes more efficiently and effectively, ultimately resulting in creating WIN-WIN strategy between the business organizations and end users. The greatest significance of the web services is their interoperability, which allows businesses to dynamically publish, discover, and aggregate a range of Web services through the Internet to more easily create innovative products, business processes and value chains both from organization and end user points of views. Due to these, this cross discipline attracts the variety of researchers from various disciplines to conduct the versatile research and experiments in this area.
International Journal on Web Service Computing (IJWSC)
Web Service Computing is a recent evolution in Distributed Computing series and it is an emerging and fast growing paradigm in the present scenario. Web Service Computing is a diversified discipline suite that related to the technologies of Business Process Integration and Management, Grid / Utility / Cloud Computing paradigms, autonomic computing, as well as the business and scientific applications. It applies the theories of Science and Technology for bridging the gap between Business Services and IT Services. Service oriented computing addresses how to enable the technology to help people to perform business processes more efficiently and effectively, ultimately resulting in creating WIN-WIN strategy between the business organizations and end users. The greatest significance of the web services is their interoperability, which allows businesses to dynamically publish, discover, and aggregate a range of Web services through the Internet to more easily create innovative products, business processes and value chains both from organization and end user points of views. Due to these, this cross discipline attracts the variety of researchers from various disciplines to conduct the versatile research and experiments in this area.
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Web Service Computing is a recent evolution in Distributed Computing series and it is an emerging and fast growing paradigm in the present scenario. Web Service Computing is a diversified discipline suite that related to the technologies of Business Process Integration and Management, Grid / Utility / Cloud Computing paradigms, autonomic computing, as well as the business and scientific applications. It applies the theories of Science and Technology for bridging the gap between Business Services and IT Services. Service oriented computing addresses how to enable the technology to help people to perform business processes more efficiently and effectively, ultimately resulting in creating WIN-WIN strategy between the business organizations and end users. The greatest significance of the web services is their interoperability, which allows businesses to dynamically publish, discover, and aggregate a range of Web services through the Internet to more easily create innovative products, business processes and value chains both from organization and end user points of views. Due to these, this cross discipline attracts the variety of researchers from various disciplines to conduct the versatile research and experiments in this area.
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International Journal on Web Service Computing (IJWSC)
Web Service Computing is a recent evolution in Distributed Computing series and it is an emerging and fast growing paradigm in the present scenario. Web Service Computing is a diversified discipline suite that related to the technologies of Business Process Integration and Management, Grid / Utility / Cloud Computing paradigms, autonomic computing, as well as the business and scientific applications. It applies the theories of Science and Technology for bridging the gap between Business Services and IT Services. Service oriented computing addresses how to enable the technology to help people to perform business processes more efficiently and effectively, ultimately resulting in creating WIN-WIN strategy between the business organizations and end users. The greatest significance of the web services is their interoperability, which allows businesses to dynamically publish, discover, and aggregate a range of Web services through the Internet to more easily create innovative products, business processes and value chains both from organization and end user points of views. Due to these, this cross discipline attracts the variety of researchers from various disciplines to conduct the versatile research and experiments in this area.
International Journal on Web Service Computing (IJWSC)
Web Service Computing is a recent evolution in Distributed Computing series and it is an emerging and fast growing paradigm in the present scenario. Web Service Computing is a diversified discipline suite that related to the technologies of Business Process Integration and Management, Grid / Utility / Cloud Computing paradigms, autonomic computing, as well as the business and scientific applications. It applies the theories of Science and Technology for bridging the gap between Business Services and IT Services. Service oriented computing addresses how to enable the technology to help people to perform business processes more efficiently and effectively, ultimately resulting in creating WIN-WIN strategy between the business organizations and end users. The greatest significance of the web services is their interoperability, which allows businesses to dynamically publish, discover, and aggregate a range of Web services through the Internet to more easily create innovative products, business processes and value chains both from organization and end user points of views. Due to these, this cross discipline attracts the variety of researchers from various disciplines to conduct the versatile research and experiments in this area.
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International Journal on Web Service Computing (IJWSC)
Web Service Computing is a recent evolution in Distributed Computing series and it is an emerging
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discipline suite that related to the technologies of Business Process Integration and Management,
Grid / Utility / Cloud Computing paradigms, autonomic computing, as well as the business and
scientific applications. It applies the theories of Science and Technology for bridging the gap
between Business Services and IT Services. Service oriented computing addresses how to enable
the technology to help people to perform business processes more efficiently and effectively,
ultimately resulting in creating WIN-WIN strategy between the business organizations and end
users. The greatest significance of the web services is their interoperability, which allows
businesses to dynamically publish, discover, and aggregate a range of Web services through the
Internet to more easily create innovative products, business processes and value chains both from
organization and end user points of views. Due to these, this cross discipline attracts the variety of
researchers from various disciplines to conduct the versatile research and experiments in this area.
International Journal on Web Service Computing (IJWSC)
Web Service Computing is a recent evolution in Distributed Computing series and it is an emerging
and fast growing paradigm in the present scenario. Web Service Computing is a diversified
discipline suite that related to the technologies of Business Process Integration and Management,
Grid / Utility / Cloud Computing paradigms, autonomic computing, as well as the business and
scientific applications. It applies the theories of Science and Technology for bridging the gap
between Business Services and IT Services. Service oriented computing addresses how to enable
the technology to help people to perform business processes more efficiently and effectively,
ultimately resulting in creating WIN-WIN strategy between the business organizations and end
users. The greatest significance of the web services is their interoperability, which allows
businesses to dynamically publish, discover, and aggregate a range of Web services through the
Internet to more easily create innovative products, business processes and value chains both from
organization and end user points of views. Due to these, this cross discipline attracts the variety of
researchers from various disciplines to conduct the versatile research and experiments in this area.
Networks of innovation relationships: multiscopic views on Finland
Presentation at XXIV ISPIM Conference – Innovating in Global Markets: Challenges for Sustainable Growth, 16-19 June 2013, Helsinki, Finland.
Kaisa Still, VTT
Jukka Huhtamäki, TUT
Martha G. Russell, mediaX at Stanford
Rahul C. Basole, Georgia Tech
Jaakko, Salonen, TUT
Neil Rubens, University of Electro-Communications
Abstract: http://www.ispim.org/abstracts/The%20Proceedings%20of%20The%20XXIV%20ISPIM%20Conference%202013%20Helsinki,%20Finland%20-%2016-19%20June%202013/still_kaisa.html
Simulations in Service Design Prototyping: Drone deliveries with society-in-t...
Simulations in Service Design Prototyping: Drone deliveries with society-in-t...Systemic Design Association (SDA)
https://rsdsymposium.org/simulations-in-service-design-prototyping-drone-deliveries-with-society-in-the-loop/International Journal on Web Service Computing (IJWSC)
Web Service Computing is a recent evolution in Distributed Computing series and it is an emerging and fast growing paradigm in the present scenario. Web Service Computing is a diversified discipline suite that related to the technologies of Business Process Integration and Management, Grid / Utility / Cloud Computing paradigms, autonomic computing, as well as the business and scientific applications. It applies the theories of Science and Technology for bridging the gap between Business Services and IT Services. Service oriented computing addresses how to enable the technology to help people to perform business processes more efficiently and effectively, ultimately resulting in creating WIN-WIN strategy between the business organizations and end users. The greatest significance of the web services is their interoperability, which allows businesses to dynamically publish, discover, and aggregate a range of Web services through the Internet to more easily create innovative products, business processes and value chains both from organization and end user points of views. Due to these, this cross discipline attracts the variety of researchers from various disciplines to conduct the versatile research and experiments in this area.
From these perspectives, this International Journal on Web Service Computing (IJWSC) is a quarterly open access peer-reviewed journal aims to act as a research platform to share and explore the main issues in Web Service Computing by publishing the current trends & technologies and research methods in the associated fields and thereby to promote the related research community.
International Journal on Web Service Computing (IJWSC)
Web Service Computing is a recent evolution in Distributed Computing series and it is an emerging and fast growing paradigm in the present scenario. Web Service Computing is a diversified discipline suite that related to the technologies of Business Process Integration and Management, Grid / Utility / Cloud Computing paradigms, autonomic computing, as well as the business and scientific applications. It applies the theories of Science and Technology for bridging the gap between Business Services and IT Services. Service oriented computing addresses how to enable the technology to help people to perform business processes more efficiently and effectively, ultimately resulting in creating WIN-WIN strategy between the business organizations and end users. The greatest significance of the web services is their interoperability, which allows businesses to dynamically publish, discover, and aggregate a range of Web services through the Internet to more easily create innovative products, business processes and value chains both from organization and end user points of views. Due to these, this cross discipline attracts the variety of researchers from various disciplines to conduct the versatile research and experiments in this area.
International Journal on Web Service Computing (IJWSC)
Web Service Computing is a recent evolution in Distributed Computing series and it is an emerging and fast growing paradigm in the present scenario. Web Service Computing is a diversified discipline suite that related to the technologies of Business Process Integration and Management, Grid / Utility / Cloud Computing paradigms, autonomic computing, as well as the business and scientific applications. It applies the theories of Science and Technology for bridging the gap between Business Services and IT Services. Service oriented computing addresses how to enable the technology to help people to perform business processes more efficiently and effectively, ultimately resulting in creating WIN-WIN strategy between the business organizations and end users. The greatest significance of the web services is their interoperability, which allows businesses to dynamically publish, discover, and aggregate a range of Web services through the Internet to more easily create innovative products, business processes and value chains both from organization and end user points of views. Due to these, this cross discipline attracts the variety of researchers from various disciplines to conduct the versatile research and experiments in this area.
International Journal on Web Service Computing (IJWSC)
Web Service Computing is a recent evolution in Distributed Computing series and it is an emerging and fast growing paradigm in the present scenario. Web Service Computing is a diversified discipline suite that related to the technologies of Business Process Integration and Management, Grid / Utility / Cloud Computing paradigms, autonomic computing, as well as the business and scientific applications. It applies the theories of Science and Technology for bridging the gap between Business Services and IT Services. Service oriented computing addresses how to enable the technology to help people to perform business processes more efficiently and effectively, ultimately resulting in creating WIN-WIN strategy between the business organizations and end users. The greatest significance of the web services is their interoperability, which allows businesses to dynamically publish, discover, and aggregate a range of Web services through the Internet to more easily create innovative products, business processes and value chains both from organization and end user points of views. Due to these, this cross discipline attracts the variety of researchers from various disciplines to conduct the versatile research and experiments in this area.
Call for Papers - International Journal on Web Service Computing (IJWSC)
Web Service Computing is a recent evolution in Distributed Computing series and it is an emerging and fast growing paradigm in the present scenario. Web Service Computing is a diversified discipline suite that related to the technologies of Business Process Integration and Management, Grid / Utility / Cloud Computing paradigms, autonomic computing, as well as the business and scientific applications. It applies the theories of Science and Technology for bridging the gap between Business Services and IT Services. Service oriented computing addresses how to enable the technology to help people to perform business processes more efficiently and effectively, ultimately resulting in creating WIN-WIN strategy between the business organizations and end users. The greatest significance of the web services is their interoperability, which allows businesses to dynamically publish, discover, and aggregate a range of Web services through the Internet to more easily create innovative products, business processes and value chains both from organization and end user points of views. Due to these, this cross discipline attracts the variety of researchers from various disciplines to conduct the versatile research and experiments in this area.
From these perspectives, this International Journal on Web Service Computing (IJWSC) is a quarterly open access peer-reviewed journal aims to act as a research platform to share and explore the main issues in Web Service Computing by publishing the current trends & technologies and research methods in the associated fields and thereby to promote the related research community.
International Journal on Web Service Computing (IJWSC)
Web Service Computing is a recent evolution in Distributed Computing series and it is an emerging and fast growing paradigm in the present scenario. Web Service Computing is a diversified discipline suite that related to the technologies of Business Process Integration and Management, Grid / Utility / Cloud Computing paradigms, autonomic computing, as well as the business and scientific applications. It applies the theories of Science and Technology for bridging the gap between Business Services and IT Services. Service oriented computing addresses how to enable the technology to help people to perform business processes more efficiently and effectively, ultimately resulting in creating WIN-WIN strategy between the business organizations and end users. The greatest significance of the web services is their interoperability, which allows businesses to dynamically publish, discover, and aggregate a range of Web services through the Internet to more easily create innovative products, business processes and value chains both from organization and end user points of views. Due to these, this cross discipline attracts the variety of researchers from various disciplines to conduct the versatile research and experiments in this area
Call for Papers - International Journal on Web Service Computing (IJWSC)
Web Service Computing is a recent evolution in Distributed Computing series and it is an emerging and fast growing paradigm in the present scenario. Web Service Computing is a diversified discipline suite that related to the technologies of Business Process Integration and Management, Grid / Utility / Cloud Computing paradigms, autonomic computing, as well as the business and scientific applications. It applies the theories of Science and Technology for bridging the gap between Business Services and IT Services. Service oriented computing addresses how to enable the technology to help people to perform business processes more efficiently and effectively, ultimately resulting in creating WIN-WIN strategy between the business organizations and end users. The greatest significance of the web services is their interoperability, which allows businesses to dynamically publish, discover, and aggregate a range of Web services through the Internet to more easily create innovative products, business processes and value chains both from organization and end user points of views. Due to these, this cross discipline attracts the variety of researchers from various disciplines to conduct the versatile research and experiments in this area.
From these perspectives, this International Journal on Web Service Computing (IJWSC) is a quarterly open access peer-reviewed journal aims to act as a research platform to share and explore the main issues in Web Service Computing by publishing the current trends & technologies and research methods in the associated fields and thereby to promote the related research community.
International Journal on Web Service Computing (IJWSC)
Web Service Computing is a recent evolution in Distributed Computing series and it is an emerging and fast growing paradigm in the present scenario. Web Service Computing is a diversified discipline suite that related to the technologies of Business Process Integration and Management, Grid / Utility / Cloud Computing paradigms, autonomic computing, as well as the business and scientific applications. It applies the theories of Science and Technology for bridging the gap between Business Services and IT Services. Service oriented computing addresses how to enable the technology to help people to perform business processes more efficiently and effectively, ultimately resulting in creating WIN-WIN strategy between the business organizations and end users. The greatest significance of the web services is their interoperability, which allows businesses to dynamically publish, discover, and aggregate a range of Web services through the Internet to more easily create innovative products, business processes and value chains both from organization and end user points of views. Due to these, this cross discipline attracts the variety of researchers from various disciplines to conduct the versatile research and experiments in this area.
From these perspectives, this International Journal on Web Service Computing (IJWSC) is a quarterly open access peer-reviewed journal aims to act as a research platform to share and explore the main issues in Web Service Computing by publishing the current trends & technologies and research methods in the associated fields and thereby to promote the related research community
How to facilitate crowd participation - presentation in ISPIM 2013
This document discusses using crowdsourcing as a problem-solving strategy. It summarizes research on when crowdsourcing is effective based on the nature of the problem, required knowledge, size and motivation of the crowd. It also provides examples of contest, community and hybrid crowdsourcing modes. Finally, it discusses how to facilitate crowd participation by breeding motivation, assessing and specifying problems, and encouraging collaboration.
Considering users' behaviours in improving the responses of an informacion base
Babajide Afolabi and Odile Thiery
Laboratoire Lorrain de Recherche en Informatique et ses Applications (LORIA) Campus Scientifique BP 239, 54506 Vandoeuvre-les-Nancy, France.
Practice-Centered e-Science: A Practice Turn Perspective on Cyberinfrastructu...
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International Journal on Web Service Computing (IJWSC)
Web Service Computing is a recent evolution in Distributed Computing series and it is an emerging and fast growing paradigm in the present scenario. Web Service Computing is a diversified discipline suite that related to the technologies of Business Process Integration and Management, Grid / Utility / Cloud Computing paradigms, autonomic computing, as well as the business and scientific applications. It applies the theories of Science and Technology for bridging the gap between Business Services and IT Services. Service oriented computing addresses how to enable the technology to help people to perform business processes more efficiently and effectively, ultimately resulting in creating WIN-WIN strategy between the business organizations and end users. The greatest significance of the web services is their interoperability, which allows businesses to dynamically publish, discover, and aggregate a range of Web services through the Internet to more easily create innovative products, business processes and value chains both from organization and end user points of views. Due to these, this cross discipline attracts the variety of researchers from various disciplines to conduct the versatile research and experiments in this area.
International Journal on Web Service Computing (IJWSC)
Web Service Computing is a recent evolution in Distributed Computing series and it is an emerging and fast growing paradigm in the present scenario. Web Service Computing is a diversified discipline suite that related to the technologies of Business Process Integration and Management, Grid / Utility / Cloud Computing paradigms, autonomic computing, as well as the business and scientific applications. It applies the theories of Science and Technology for bridging the gap between Business Services and IT Services. Service oriented computing addresses how to enable the technology to help people to perform business processes more efficiently and effectively, ultimately resulting in creating WIN-WIN strategy between the business organizations and end users. The greatest significance of the web services is their interoperability, which allows businesses to dynamically publish, discover, and aggregate a range of Web services through the Internet to more easily create innovative products, business processes and value chains both from organization and end user points of views. Due to these, this cross discipline attracts the variety of researchers from various disciplines to conduct the versatile research and experiments in this area.
Call for Papers - International Journal on Web Service Computing (IJWSC)
Web Service Computing is a recent evolution in Distributed Computing series and it is an emerging and fast growing paradigm in the present scenario. Web Service Computing is a diversified discipline suite that related to the technologies of Business Process Integration and Management, Grid / Utility / Cloud Computing paradigms, autonomic computing, as well as the business and scientific applications. It applies the theories of Science and Technology for bridging the gap between Business Services and IT Services. Service oriented computing addresses how to enable the technology to help people to perform business processes more efficiently and effectively, ultimately resulting in creating WIN-WIN strategy between the business organizations and end users. The greatest significance of the web services is their interoperability, which allows businesses to dynamically publish, discover, and aggregate a range of Web services through the Internet to more easily create innovative products, business processes and value chains both from organization and end user points of views. Due to these, this cross discipline attracts the variety of researchers from various disciplines to conduct the versatile research and experiments in this area.
From these perspectives, this International Journal on Web Service Computing (IJWSC) is a quarterly open access peer-reviewed journal aims to act as a research platform to share and explore the main issues in Web Service Computing by publishing the current trends & technologies and research methods in the associated fields and thereby to promote the related research community.
What's hot (20)
International Journal on Web Service Computing (IJWSC)
International Journal on Web Service Computing (IJWSC)
International Journal on Web Service Computing (IJWSC)
International Journal on Web Service Computing (IJWSC)
International Journal on Web Service Computing (IJWSC)
International Journal on Web Service Computing (IJWSC)
International Journal on Web Service Computing (IJWSC)
International Journal on Web Service Computing (IJWSC)
Networks of innovation relationships: multiscopic views on Finland
Networks of innovation relationships: multiscopic views on Finland
Simulations in Service Design Prototyping: Drone deliveries with society-in-t...
Simulations in Service Design Prototyping: Drone deliveries with society-in-t...
International Journal on Web Service Computing (IJWSC)
International Journal on Web Service Computing (IJWSC)
International Journal on Web Service Computing (IJWSC)
International Journal on Web Service Computing (IJWSC)
International Journal on Web Service Computing (IJWSC)
International Journal on Web Service Computing (IJWSC)
International Journal on Web Service Computing (IJWSC)
International Journal on Web Service Computing (IJWSC)
Call for Papers - International Journal on Web Service Computing (IJWSC)
Call for Papers - International Journal on Web Service Computing (IJWSC)
International Journal on Web Service Computing (IJWSC)
International Journal on Web Service Computing (IJWSC)
Call for Papers - International Journal on Web Service Computing (IJWSC)
Call for Papers - International Journal on Web Service Computing (IJWSC)
International Journal on Web Service Computing (IJWSC)
International Journal on Web Service Computing (IJWSC)
How to facilitate crowd participation - presentation in ISPIM 2013
How to facilitate crowd participation - presentation in ISPIM 2013
Considering users' behaviours in improving the responses of an informacion base
Considering users' behaviours in improving the responses of an informacion base
Practice-Centered e-Science: A Practice Turn Perspective on Cyberinfrastructu...
Practice-Centered e-Science: A Practice Turn Perspective on Cyberinfrastructu...
International Journal on Web Service Computing (IJWSC)
International Journal on Web Service Computing (IJWSC)
International Journal on Web Service Computing (IJWSC)
International Journal on Web Service Computing (IJWSC)
Call for Papers - International Journal on Web Service Computing (IJWSC)
Call for Papers - International Journal on Web Service Computing (IJWSC)
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This PhD thesis presents methods for improving e-business design through business model analysis. The thesis addresses three research questions: how to design business models considering goal models, business collaborations, and e-services. It develops artifacts including a method for designing goal-aligned business models using means templates and transformation rules, a method for business model design based on analyzing business transaction types and resource identification, and a method for e-service design based on transforming business models. The contributions are methods for business model and e-service design that integrate intentions, objectives and stages of business interactions.
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Digital transformation strategy focuses on continuously improving processes, people, and technology to stay ahead of customer expectations. This involves assessing business processes and functions, technology, and organizational structure to establish pain points and opportunities. Recommendations are then made to improve processes, technology, and people using strategic roadmaps, digital tools, and new practices. The goal is to realize business benefits through measurable performance improvements and value creation at the intersection of strategy, processes, and technology, enabled by governance models.
Organisational AnalysisOrganisations as Systems of Objectivity.docx
Organisational Analysis
Organisations as Systems of Objectivity and Rationality
‹#›
Aims
How are Organisations seen as Systems of Objectivity and Rationality?
Examine the following aspects of organisations:
Functionality
Data, Information and Knowledge
Organisations through prescriptive frameworks
RMIT University©2011
School/Department/Area
2
‹#›
Why Analyse Organisations?
RMIT University©2011
School/Department/Area
3
To discover the objective truths that define and govern organisations. Analyse objective truths (facts) as objective and accurate accounts of organisational properties (e.g. causal powers and laws) and the events within which management must act.
Truths possess instrumental value (practical utility).
Avoid being distracted by speculation, hunches and lies.
By knowing the truth, organisations intelligently formulate and accomplish organisational goals.
The instrumental and objective value of truths for management is in assisting them to establish control over an organisation, predict outcomes and learn about one’s powers and vulnerabilities
‹#›
Organisations are Complex
Organisations by nature, are complex entities
Irrespective of size:
Larger firms may have more infrastructure as resources
Small organisations can be highly innovative
RMIT University©2011
School/Department/Area
4
Image source: Google Images leaders.cesma.it; gnp.advancedmanagement.net
‹#›
Organisations Need Systems of Control
RMIT University©2011
School/Department/Area
5
‹#›
RMIT University©2011
School/Department/Area
6
‹#›
Enterprise Analytics – Support of Rationality
RMIT University©2011
School/Department/Area
7
Enterprise analytics means business and process analytical capabilities across an enterprise.
provides organisations with the ability to collect, analyse and process analytical data in all or most functions of the business.
‹#›
Organisations as Complex Systems
A complex system is seen as being made up of specialised parts called subsystems that work together to achieve a common goal.
RMIT University©2011
School/Department/Area
8
How do you manage complexity?
‹#›
Managing Organisational Complexity
How do you eat an elephant?
Systems engineering
one bite at a time
the “divide and conquer” principle
RMIT University©2011
School/Department/Area
9
‹#›
Organisations as Systems
A system is constructed of mutually and organically interrelated specialised parts called subsystems.
The goal is to understand the ‘laws’ governing organisational systems and how each subsystem performs a particular activity and ‘functions’ to help enact the larger system
An organisation is seen as a system comprised of four sub-systems (technology, social structure, culture and physical structure) located within a supersystem (i.e. global environment) of which it is a part
RMIT University©2011
School/Department/Area
10
Even human systems are identified - concerned with social integration (i.e., what binds individuals and groups toge ...
NAE Service Systems Engineering 20221017 final.pptx
NAE Service Systems Engineering 20221017 final.pptxInternational Society of Service Innovation Professionals
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Online Event: October 17, 2022, 11am-5:00pm ET
NAE Event Link: https://www.nae.edu/281715/Service-Systems-Engineering-in-the-Era-of-HumanCentered-AI
Event Agenda Link: https://www.nae.edu/File.aspx?id=281720&v=d8f00309
ISSIP Blog Post with additional links: https://issip.org/service-systems-engineering-in-the-era-of-human-centered-ai/
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对于老客户或者被老客户介绍过来的朋友，我们都会适当给一些优惠。
选择实体注册公司办理，更放心，更安全！我们的承诺：可来公司面谈，可签订合同，会陪同客户一起到教育部认证窗口递交认证材料，客户在教育部官方认证查询网站查询到认证通过结果后付款，不成功不收费！
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校徽：象征着学校的荣誉和传承。
校名:学校英文全称
授予学位：本部分将注明获得的具体学位名称。
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其他信息：根据不同的专业和学位，可能会有一些特定的信息或章节。
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【业务选择办理准则】
一、工作未确定，回国需先给父母、亲戚朋友看下文凭的情况，办理一份就读学校的毕业证【微信：6496090】文凭即可
二、回国进私企、外企、自己做生意的情况，这些单位是不查询毕业证真伪的，而且国内没有渠道去查询国外文凭的真假，也不需要提供真实教育部认证。鉴于此，办理一份毕业证【微信：6496090】即可
三、进国企，银行，事业单位，考公务员等等，这些单位是必需要提供真实教育部认证的，办理教育部认证所需资料众多且烦琐，所有材料您都必须提供原件，我们凭借丰富的经验，快捷的绿色通道帮您快速整合材料，让您少走弯路。
留信网认证的作用:
1:该专业认证可证明留学生真实身份【微信：6496090】
2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息
6:个人职称评审加20分
7:个人信誉贷款加10分
8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才
→ 【关于价格问题（保证一手价格）
我们所定的价格是非常合理的，而且我们现在做得单子大多数都是代理和回头客户介绍的所以一般现在有新的单子 我给客户的都是第一手的代理价格，因为我想坦诚对待大家 不想跟大家在价格方面浪费时间
对于老客户或者被老客户介绍过来的朋友，我们都会适当给一些优惠。
选择实体注册公司办理，更放心，更安全！我们的承诺：可来公司面谈，可签订合同，会陪同客户一起到教育部认证窗口递交认证材料，客户在教育部官方认证查询网站查询到认证通过结果后付款，不成功不收费！
办理肯特大学毕业证UKC学位证【微信：6496090 】外观非常精致，由特殊纸质材料制成，上面印有校徽、校名、毕业生姓名、专业等信息。
办理肯特大学毕业证UKC学位证【微信：6496090 】格式相对统一，各专业都有相应的模板。通常包括以下部分：
校徽：象征着学校的荣誉和传承。
校名:学校英文全称
授予学位：本部分将注明获得的具体学位名称。
毕业生姓名：这是最重要的信息之一，标志着该证书是由特定人员获得的。
颁发日期：这是毕业正式生效的时间，也代表着毕业生学业的结束。
其他信息：根据不同的专业和学位，可能会有一些特定的信息或章节。
办理肯特大学毕业证UKC学位证【微信：6496090 】价值很高，需要妥善保管。一般来说，应放置在安全、干燥、防潮的地方，避免长时间暴露在阳光下。如需使用，最好使用复印件而不是原件，以免丢失。
综上所述，办理肯特大学毕业证UKC学位证【微信：6496090 】是证明身份和学历的高价值文件。外观简单庄重，格式统一，包括重要的个人信息和发布日期。对持有人来说，妥善保管是非常重要的。
按照学校原版(UIUC文凭证书)伊利诺伊大学|厄巴纳-香槟分校毕业证快速办理
出售【(UIUC毕业证书)伊利诺伊大学|厄巴纳-香槟分校毕业证】【176555708微信号】海外认证成绩单、外壳、offer、留信学历认证（永久存档真实可查）采用学校原版纸张、特殊工艺完全按照原版一比一制作（包括：隐形水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠，文字图案浮雕，激光镭射，紫外荧光，温感，复印防伪）行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备，十五年致力于帮助留学生解决难题，业务范围有加拿大、英国、澳洲、韩国、美国、新加坡，新西兰等学历材料，包您满意。
【我们承诺采用的是学校原版纸张（纸质、底色、纹路），我们拥有全套进口原装设备，特殊工艺都是采用不同机器制作，仿真度基本可以达到100%，所有工艺效果都可提前给客户展示，不满意可以根据客户要求进行调整，直到满意为止！】
【业务选择办理准则】
一、工作未确定，回国需先给父母、亲戚朋友看下文凭的情况，办理一份就读学校的毕业证【微信176555708】文凭即可
二、回国进私企、外企、自己做生意的情况，这些单位是不查询毕业证真伪的，而且国内没有渠道去查询国外文凭的真假，也不需要提供真实教育部认证。鉴于此，办理一份毕业证【微信176555708】即可
三、进国企，银行，事业单位，考公务员等等，这些单位是必需要提供真实教育部认证的，办理教育部认证所需资料众多且烦琐，所有材料您都必须提供原件，我们凭借丰富的经验，快捷的绿色通道帮您快速整合材料，让您少走弯路。
留信网认证的作用:
1:该专业认证可证明留学生真实身份
2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息
6:个人职称评审加20分
7:个人信誉贷款加10分
8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才
留信网服务项目：
1、留学生专业人才库服务（留信分析）
2、国（境）学习人员提供就业推荐信服务
3、留学人员区块链存储服务
→ 【关于价格问题（保证一手价格）】
我们所定的价格是非常合理的，而且我们现在做得单子大多数都是代理和回头客户介绍的所以一般现在有新的单子 我给客户的都是第一手的代理价格，因为我想坦诚对待大家 不想跟大家在价格方面浪费时间
对于老客户或者被老客户介绍过来的朋友，我们都会适当给一些优惠。
选择实体注册公司办理，更放心，更安全！我们的承诺：客户在留信官方认证查询网站查询到认证通过结果后付款，不成功不收费！
一比一原版南安普顿索伦特大学毕业证Southampton成绩单一模一样
原件一模一样【微信：6496090】【南安普顿索伦特大学毕业证Southampton学位证成绩单】【微信：6496090】（留信学历认证永久存档查询）采用学校原版纸张、特殊工艺完全按照原版一比一制作（包括：隐形水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠，文字图案浮雕，激光镭射，紫外荧光，温感，复印防伪）行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备，十五年致力于帮助留学生解决难题，业务范围有加拿大、英国、澳洲、韩国、美国、新加坡，新西兰等学历材料，包您满意。
【业务选择办理准则】
一、工作未确定，回国需先给父母、亲戚朋友看下文凭的情况，办理一份就读学校的毕业证【微信：6496090】文凭即可
二、回国进私企、外企、自己做生意的情况，这些单位是不查询毕业证真伪的，而且国内没有渠道去查询国外文凭的真假，也不需要提供真实教育部认证。鉴于此，办理一份毕业证【微信：6496090】即可
三、进国企，银行，事业单位，考公务员等等，这些单位是必需要提供真实教育部认证的，办理教育部认证所需资料众多且烦琐，所有材料您都必须提供原件，我们凭借丰富的经验，快捷的绿色通道帮您快速整合材料，让您少走弯路。
留信网认证的作用:
1:该专业认证可证明留学生真实身份【微信：6496090】
2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息
6:个人职称评审加20分
7:个人信誉贷款加10分
8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才
→ 【关于价格问题（保证一手价格）
我们所定的价格是非常合理的，而且我们现在做得单子大多数都是代理和回头客户介绍的所以一般现在有新的单子 我给客户的都是第一手的代理价格，因为我想坦诚对待大家 不想跟大家在价格方面浪费时间
对于老客户或者被老客户介绍过来的朋友，我们都会适当给一些优惠。
选择实体注册公司办理，更放心，更安全！我们的承诺：可来公司面谈，可签订合同，会陪同客户一起到教育部认证窗口递交认证材料，客户在教育部官方认证查询网站查询到认证通过结果后付款，不成功不收费！
办理南安普顿索伦特大学毕业证Southampton学位证【微信：6496090 】外观非常精致，由特殊纸质材料制成，上面印有校徽、校名、毕业生姓名、专业等信息。
办理南安普顿索伦特大学毕业证Southampton学位证【微信：6496090 】格式相对统一，各专业都有相应的模板。通常包括以下部分：
校徽：象征着学校的荣誉和传承。
校名:学校英文全称
授予学位：本部分将注明获得的具体学位名称。
毕业生姓名：这是最重要的信息之一，标志着该证书是由特定人员获得的。
颁发日期：这是毕业正式生效的时间，也代表着毕业生学业的结束。
其他信息：根据不同的专业和学位，可能会有一些特定的信息或章节。
办理南安普顿索伦特大学毕业证Southampton学位证【微信：6496090 】价值很高，需要妥善保管。一般来说，应放置在安全、干燥、防潮的地方，避免长时间暴露在阳光下。如需使用，最好使用复印件而不是原件，以免丢失。
综上所述，办理南安普顿索伦特大学毕业证Southampton学位证【微信：6496090 】是证明身份和学历的高价值文件。外观简单庄重，格式统一，包括重要的个人信息和发布日期。对持有人来说，妥善保管是非常重要的。
Graphic Design Tools and Software .pptx
Explore the essential graphic design tools and software that can elevate your creative projects. Discover industry favorites and innovative solutions for stunning design results.
Discovering the Best Indian Architects A Spotlight on Design Forum Internatio...
Discovering the Best Indian Architects A Spotlight on Design Forum Internatio...Designforuminternational
India’s architectural landscape is a vibrant tapestry that weaves together the country's rich cultural heritage and its modern aspirations. From majestic historical structures to cutting-edge contemporary designs, the work of Indian architects is celebrated worldwide. Among the many firms shaping this dynamic field, Design Forum International stands out as a leader in innovative and sustainable architecture. This blog explores some of the best Indian architects, highlighting their contributions and showcasing the most famous architects in India.定制美国西雅图城市大学毕业证学历证书原版一模一样
原版一模一样【微信：741003700 】【美国西雅图城市大学毕业证学历证书】【微信：741003700 】学位证，留信认证（真实可查，永久存档）offer、雅思、外壳等材料/诚信可靠,可直接看成品样本，帮您解决无法毕业带来的各种难题！外壳，原版制作，诚信可靠，可直接看成品样本。行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备。十五年致力于帮助留学生解决难题，包您满意。
本公司拥有海外各大学样板无数，能完美还原海外各大学 Bachelor Diploma degree, Master Degree Diploma
1:1完美还原海外各大学毕业材料上的工艺：水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠。文字图案浮雕、激光镭射、紫外荧光、温感、复印防伪等防伪工艺。材料咨询办理、认证咨询办理请加学历顾问Q/微741003700
留信网认证的作用:
1:该专业认证可证明留学生真实身份
2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息
6:个人职称评审加20分
7:个人信誉贷款加10分
8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才
AHMED TALAAT ARCHITECTURE PORTFOLIO .pdf
Architectural and constructions management experience since 2003 including 18 years located in UAE.
Coordinate and oversee all technical activities relating to architectural and construction projects,
including directing the design team, reviewing drafts and computer models, and approving design
changes.
Organize and typically develop, and review building plans, ensuring that a project meets all safety and
environmental standards.
Prepare feasibility studies, construction contracts, and tender documents with specifications and
tender analyses.
Consulting with clients, work on formulating equipment and labor cost estimates, ensuring a project
meets environmental, safety, structural, zoning, and aesthetic standards.
Monitoring the progress of a project to assess whether or not it is in compliance with building plans
and project deadlines.
Attention to detail, exceptional time management, and strong problem-solving and communication
skills are required for this role.
一比一原版马里兰大学毕业证(UMD毕业证书)如何办理
学校原件一模一样【微信：6496090】【马里兰大学毕业证(UMD毕业证书)成绩单学位证】【微信：6496090】（留信学历认证永久存档查询）采用学校原版纸张、特殊工艺完全按照原版一比一制作（包括：隐形水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠，文字图案浮雕，激光镭射，紫外荧光，温感，复印防伪）行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备，十五年致力于帮助留学生解决难题，业务范围有加拿大、英国、澳洲、韩国、美国、新加坡，新西兰等学历材料，包您满意。
【业务选择办理准则】
一、工作未确定，回国需先给父母、亲戚朋友看下文凭的情况，办理一份就读学校的毕业证【微信：6496090】文凭即可
二、回国进私企、外企、自己做生意的情况，这些单位是不查询毕业证真伪的，而且国内没有渠道去查询国外文凭的真假，也不需要提供真实教育部认证。鉴于此，办理一份毕业证【微信：6496090】即可
三、进国企，银行，事业单位，考公务员等等，这些单位是必需要提供真实教育部认证的，办理教育部认证所需资料众多且烦琐，所有材料您都必须提供原件，我们凭借丰富的经验，快捷的绿色通道帮您快速整合材料，让您少走弯路。
留信网认证的作用:
1:该专业认证可证明留学生真实身份【微信：6496090】
2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息
6:个人职称评审加20分
7:个人信誉贷款加10分
8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才
→ 【关于价格问题（保证一手价格）
我们所定的价格是非常合理的，而且我们现在做得单子大多数都是代理和回头客户介绍的所以一般现在有新的单子 我给客户的都是第一手的代理价格，因为我想坦诚对待大家 不想跟大家在价格方面浪费时间
对于老客户或者被老客户介绍过来的朋友，我们都会适当给一些优惠。
选择实体注册公司办理，更放心，更安全！我们的承诺：可来公司面谈，可签订合同，会陪同客户一起到教育部认证窗口递交认证材料，客户在教育部官方认证查询网站查询到认证通过结果后付款，不成功不收费！
办理马里兰大学毕业证(UMD毕业证书)【微信：6496090 】外观非常简单，由纸质材料制成，上面印有校徽、校名、毕业生姓名、专业等信息。
办理马里兰大学毕业证(UMD毕业证书)【微信：6496090 】格式相对统一，各专业都有相应的模板。通常包括以下部分：
校徽：象征着学校的荣誉和传承。
校名:学校英文全称
授予学位：本部分将注明获得的具体学位名称。
毕业生姓名：这是最重要的信息之一，标志着该证书是由特定人员获得的。
颁发日期：这是毕业正式生效的时间，也代表着毕业生学业的结束。
其他信息：根据不同的专业和学位，可能会有一些特定的信息或章节。
办理马里兰大学毕业证(UMD毕业证书)【微信：6496090 】价值很高，需要妥善保管。一般来说，应放置在安全、干燥、防潮的地方，避免长时间暴露在阳光下。如需使用，最好使用复印件而不是原件，以免丢失。
综上所述，办理马里兰大学毕业证(UMD毕业证书)【微信：6496090 】是证明身份和学历的高价值文件。外观简单庄重，格式统一，包括重要的个人信息和发布日期。对持有人来说，妥善保管是非常重要的。
一比一原版布兰登大学毕业证(BU毕业证书)如何办理
学校原件一模一样【微信：6496090】【布兰登大学毕业证(BU毕业证书)成绩单学位证】【微信：6496090】（留信学历认证永久存档查询）采用学校原版纸张、特殊工艺完全按照原版一比一制作（包括：隐形水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠，文字图案浮雕，激光镭射，紫外荧光，温感，复印防伪）行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备，十五年致力于帮助留学生解决难题，业务范围有加拿大、英国、澳洲、韩国、美国、新加坡，新西兰等学历材料，包您满意。
【业务选择办理准则】
一、工作未确定，回国需先给父母、亲戚朋友看下文凭的情况，办理一份就读学校的毕业证【微信：6496090】文凭即可
二、回国进私企、外企、自己做生意的情况，这些单位是不查询毕业证真伪的，而且国内没有渠道去查询国外文凭的真假，也不需要提供真实教育部认证。鉴于此，办理一份毕业证【微信：6496090】即可
三、进国企，银行，事业单位，考公务员等等，这些单位是必需要提供真实教育部认证的，办理教育部认证所需资料众多且烦琐，所有材料您都必须提供原件，我们凭借丰富的经验，快捷的绿色通道帮您快速整合材料，让您少走弯路。
留信网认证的作用:
1:该专业认证可证明留学生真实身份【微信：6496090】
2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息
6:个人职称评审加20分
7:个人信誉贷款加10分
8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才
→ 【关于价格问题（保证一手价格）
我们所定的价格是非常合理的，而且我们现在做得单子大多数都是代理和回头客户介绍的所以一般现在有新的单子 我给客户的都是第一手的代理价格，因为我想坦诚对待大家 不想跟大家在价格方面浪费时间
对于老客户或者被老客户介绍过来的朋友，我们都会适当给一些优惠。
选择实体注册公司办理，更放心，更安全！我们的承诺：可来公司面谈，可签订合同，会陪同客户一起到教育部认证窗口递交认证材料，客户在教育部官方认证查询网站查询到认证通过结果后付款，不成功不收费！
办理布兰登大学毕业证(BU毕业证书)【微信：6496090 】外观非常简单，由纸质材料制成，上面印有校徽、校名、毕业生姓名、专业等信息。
办理布兰登大学毕业证(BU毕业证书)【微信：6496090 】格式相对统一，各专业都有相应的模板。通常包括以下部分：
校徽：象征着学校的荣誉和传承。
校名:学校英文全称
授予学位：本部分将注明获得的具体学位名称。
毕业生姓名：这是最重要的信息之一，标志着该证书是由特定人员获得的。
颁发日期：这是毕业正式生效的时间，也代表着毕业生学业的结束。
其他信息：根据不同的专业和学位，可能会有一些特定的信息或章节。
办理布兰登大学毕业证(BU毕业证书)【微信：6496090 】价值很高，需要妥善保管。一般来说，应放置在安全、干燥、防潮的地方，避免长时间暴露在阳光下。如需使用，最好使用复印件而不是原件，以免丢失。
综上所述，办理布兰登大学毕业证(BU毕业证书)【微信：6496090 】是证明身份和学历的高价值文件。外观简单庄重，格式统一，包括重要的个人信息和发布日期。对持有人来说，妥善保管是非常重要的。
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Welcome to Practical eLearning Makeovers for Everyone. In this presentation, we’ll take a look at a bunch of easy-to-use visual design tips and tricks. And we’ll do this by using them to spruce up some eLearning screens that are in dire need of a new look.
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Service Systems Design - Approaches for Human-Centric Systems Development
- 1. Service Systems Design – Approaches for Human-centric Systems Development MIKAEL SEPPÄLÄ
- 4. 4th order Complex systems and environments 3rd order Activities and organized services 2nd order Material objects 1st order Symbolic and visual communications Richard Buchanan: Four orders of design
- 5. Service Systems Design? What is and how could we do
- 6. Service refers to a dyadic (2-way) relationship
- 7. A service system has multiple relationships
- 8. Maglio, Vargo, Caswell and Spohrer: Service Systems Entities (people, orgs) and resources (materials, information, tech) connected to enable value propositions Lusch and Vargo: Service Ecosystems Purposeful institutional arrangements institutions—humanly devised rules, norms, and beliefs that enable and constrain action and make social life predictable and meaningful
- 10. Sasu, 41 v. Johanna, 41 v. Service concept Business & customer case Service architecture Plan for service delivery & required investments Service experience Think & feel (UX) Patricio, Fisk, Falcao e Cunha: Multilevel Service Design
- 11. METHODOLOGY
- 12. De Zeeuw: Third Phase Science
- 15. RESEARCH QUESTION #1 FACILITATING THE DEVELOPMENT OF A MYDATA-BASED SERVICE SYSTEM
- 17. Hyper-Personalized Journeys in Multi-Service Provider Cross-Channel Ecosystems (Andrea Resmini)
- 18. Minunterveyteni.fi – A Multi-Service Provider Ecosystem
- 19. Week 1 Monday 30.5. Tuesday 31.5. Wednesday 1.6. Thursday 2.6. Friday 3.6. Team building Understanding MyData and ideation Field research, Customer Insights Customer insights, Ecosystem mapping Customer concepts Understanding the stakeholders in the ecosystem Validate customer needs Value Flow Modeling and storyboards Create posters and pitch Week 2 Monday 6.6. Tuesday 7.6. Wednesday 8.6. Thursday 9.6. Friday 10.6. Prototyping three lo- fi concepts, mentoring Functional prototype (UI), Understanding the concept Business Model Canvas & Marketing Prepare for pitching Pitch
- 20. Service concept Business & customer case Service architecture Service ecosystems and flows Service experience Think & feel (UX)
- 22. ANOTHER MYDATA FOUNDATION: DIGITAL LEGAL DESIGN
- 23. Legal (contracts & consent) TechDesign Enabling human-centric data sharing with third parties in ecosystems requires the ability to collaborate between disciplines
- 24. Consent UI Help customers understand what they’re agreeing to Contract Data Model Break down content to enable distribution and partial consents/updates Contract Content All that boring legalese nobody ever reads
- 25. RESEARCH QUESTION #3 SERVICE SYSTEMS DESIGN FOR ENTERPRISE ARCHITECTURE: EXPLORING APPROACHES TO CUSTOMER-CENTRIC ARCHIMATE MODELING AND FACILITATING MODEL CREATION
- 26. YOU’VE GOT A BUNCH OF SERVICES... ... AND COMPLICATED ARCHITECTURES
- 27. AND THE TRADITIONAL IT MANAGEMENT APPROACHES FALL SHORT ON CUSTOMER CENTRICITY
- 29. Things work better when they work together, on purpose
- 31. Customer outcomes Required capabilities Business outcomes Models, Roadmaps & Support for Enterprise Investment
- 32. Goal: Be customer driven at scale by aligning service design and enterprise architecture functions
- 33. Portfolio management (BIZ+IT): Ability to prioritize and monitor projects based on customer (end user) outcomes delivery
- 34. Enterprise Architect: Understand which requirements are priorities for customers and how requirements are cohesive to customer segments Show how customer outcomes are delivered in roadmaps
- 35. Service Design: Understand linkage of services to capabilities and their development Scale customer insights from project to enterprise level
- 36. Business Design Business model canvas Customer value model Customer lifetime model Customer segment to persona mapping Customer insights Customer outcomes Jobs-to-be-done Customer Motivation Personas as Stakeholders Customer Journey Mapping Service blueprints Customer process Services Channels Touchpoints Capabilities People Process Technology BDAT WE NEED A CUSTOMER CENTRIC EA META-METAMODEL TO PROMOTE CUSTOMER-BUSINESS-IT ALIGNMENT
- 37. Discover Define Develop Deliver
- 38. BOOKS